98% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.We ...
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Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
Latest Reviews
View all Reviews 235
22nd Nov 2024
reviewed by 'Frank'
20th Sep 2024
reviewed by 'Paul'
16th Sep 2024
reviewed by 'Maureen'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £22,500 | £73,000,000 |
| Lettings | 100% | 95% | £500 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 7 | 2 | 134 | 4 | 69 | 1 | 6 | 1 |
Areas covered
- CV21
- CV22
- CV23
- NN6
Address
12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 29,2019
Aug 29,2019
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Brown & Cockerill found a buyer for my house within a few days which was great as I was looking for a quick sale. The sale took longer than I expected but was helped along the way by Paul. Paul maintained good communication between all parties ...
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“We decided to use this agent because they were small, established and competitive .....”
Jul 17,2019
Jul 17,2019
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We decided to use this agent because they were an old established and proven business, and we were not disappointed!
We had a challenging property to sell (leasehold flat with a short lease needing refurbishment).
Aaron was appointed our contact and he proved to be ...
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Jul 16,2019
Jul 16,2019
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As part of our probate we were required to have 3 agents view the property. From the start Brown and Cockerill were head and shoulders above the others with Mandy providing realistic pricing and good advice to help us sell. They managed a high number of ...
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May 14,2019
May 14,2019
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Massive Thank you to Paul and the whole team at B&C. As first time buyers both Paul and Carl were extremely patient with us, showing us different properties while we refined our spec. Paul came up trumps with a fantastic house, bang on budget ...
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May 07,2019
May 07,2019
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I recently bought a property through Aaron. He helped ensure that the process went smoothly when there could have been issues. Aaron has an open and honest approach and is a good communicator....
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Apr 25,2019
Apr 25,2019
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Paul sold us our house 4 years ago and did a great job then so we were in no doubt as to who to instruct to market our house when selling. Carl found our buyers for us and the property sold within 24 hours of going live ...
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Comment on agent fees
Fair fees
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Apr 25,2019
Apr 25,2019
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Paul really helped us out when moving into a property, we told him what we was looking for in a property and the following day he had found the perfect home for us! He helped us out with any enquiries we had and made sure ...
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Apr 16,2019
Apr 16,2019
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Helped us keep on top of the sellers solicitors, always replied straight away and did as much as possible to help speed up the purchase. Great work, would recommend and use again....
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“Paul Getting is excellent at his job - he was extremely helpful and kept us in the loop with constant updates regarding our purchase. Top guy !...”
Apr 08,2019
Apr 08,2019
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Excellent service provided by Paul Getting. He is a polite and honest gentleman! Great communicator!
Would buy or sell through Paul anytime....
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Comment on agent fees
Purchased from this Agent so had no fees involved.
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Apr 07,2019
Apr 07,2019
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I had never sold a property before and the advice and guidance I received was superb. I felt every effort was made to show the property to as many potential buyers as possible and it was sold within a few months for the price I ...
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Comment on agent fees
They earned their fee.
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Feb 04,2019
Feb 04,2019
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Aaron was very professional and prompt throughout out purchasing process. Always available via phone or email. And kept communication between ourselves and the vendor smoothly throughout....
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Dec 06,2018
Dec 06,2018
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Paul's service was first class from start to finish. He sold our house within 5 hours!! He was a great link between us and our buyer. He was always at hand when we needed action from the buyer and their solicitors and would always communicate with ...
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Comment on agent fees
Fees good value for money
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Nov 29,2018
Nov 29,2018
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After purchasing my property via Aaron at Brown and Cockerill in 2016, he was so great that I didn't want to use any other agency when I decided to sell. Again, Aaron and the team were professional and thoughtful at all points of the sale keeping ...
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Nov 25,2018
Nov 25,2018
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Aaron oversaw the purchase of my first property, througout the duration of the sale he remained professional, knowledgable, polite and quick to respond. As a first time buyer I felt his service was absolutely invaluable....
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Nov 05,2018
Nov 05,2018
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I would like to say that Aaron has shown such a professional manner in the way he has handled the sale of my house.he always kept me informed and nothing was to much trouble even when I put problems before him.He would always ...
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Comment on agent fees
Good
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Oct 24,2018
Oct 24,2018
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We bought our house through Aaron at Brown & Cockerill and he was a pleasure to deal with throughout the entire process. Due to previously existing issues on the deeds of the house I was selling, the process went on for far longer than anyone expected ...
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N/A
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Oct 20,2018
Oct 20,2018
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Excellent service provided all the way through, really helpful and supportive, always happy to answer questions! Would recommend to anyone!...
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Good
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Oct 09,2018
Oct 09,2018
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Quite simply fantastic! Aaron was totally professional, efficient, responsive and patient. Selling a house can be an extremely stressful experience but Aaron and the team were there for me at every turn. I cannot recommend them highly enough and am extremely grateful to them all. ...
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Comment on agent fees
Completely fair and acceptable.
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Oct 05,2018
Oct 05,2018
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Me and my partner have just completed on buying our first home, Aaron showed us a round the property he Is a lovely guy. He didn't rush us whilst looking around allowing us to keep going back and forth into rooms, was very knowledgeable on ...
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Oct 05,2018
Oct 05,2018
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I can only comment positively on our experiences of dealing with Aaron. Throughout the process, he was very professional and conscientious. Aaron was extremely helpful in liaising with the Seller and their Solicitor to help expedite the matter.
A key point in Aaron's favour is ...
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Comment on agent fees
Not applicable
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Sep 21,2018
Sep 21,2018
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Really helpful and efficient. Very honest advice.
Would definitely recommend these estate agents and would use them again. Thank you brown and cockerill!!...
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good
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Sep 21,2018
Sep 21,2018
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Throughout our sale Aaron kept in constant communication updating us at every stage. I found him to be approachable, polite, friendly and professional. On every contact with the office whoever dealt with my enquiry was pleasant, friendly and supportive. Paul offered sound advice in a ...
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Comment on agent fees
Reasonable
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Sep 17,2018
Sep 17,2018
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Friendly helpful service - reliable and always ready to give honest advice - always there to show buyers around for us. Would not hesitate to recommend.
ps Carl you need singing lessons....
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Comment on agent fees
Given having used them before - agents fees were excellent.
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Sep 12,2018
Sep 12,2018
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From start to finish, Aaron was there. Professional through and through. Very satisfied with the service. Thank you. All the best....
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Yes
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Sep 07,2018
Sep 07,2018
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Paul was amazing sold my house straight away, from the valuation all the way through to exchange of contracts and completion day in such a short time.
Very professional throughout the whole process, communication was very high and were up dated on regular basis. It ...
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Good
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Sep 05,2018
Sep 05,2018
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Since my initial meeting with a Paul to eventually reaching completion after a frustrating 6+ months where regular communication and advice from Aaron was key, we have been pleased with the service we have received. Aaron, in particular has always been cheerful, friendly yet professional and ...
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Comment on agent fees
We negotiated a fixed fee which was mutually agreed so we were reasonably happy.
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Aug 21,2018
Aug 21,2018
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Aaron was always there to help without being pushy. He answered e mails immediately and was generally a great help in liaising with both Solicitors and the Buyers. A very good service - I would definitely use him and his Firm again ....
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Good
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Aug 18,2018
Aug 18,2018
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I would highly recommend Brown and Cockerill's services. From the first meeting with Mandy I was impressed by the personalised service we were offered. The sale of our property was not a straight forward one and I have no doubt that, had we chosen another ...
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Comment on agent fees
Fees - reasonable
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Aug 06,2018
Aug 06,2018
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Under no circumstances rent with with agent. Tried to charge us for several thousand £ to allow the property owner to renovate their entire property to a standard way above the standard when we moved in. Luckily the TDS saw through their bid to extort monies ...
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Comment on agent fees
Bad. They do absolutely nothing to earn their fee, including check ups and subsequent reporting on such check ups to protect the tenant and home owner. Money for nothing and very expensive relative to the rest of the market
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Aug 08, 2018
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(1)
Alas, your negative review was expected. Our landlord client would have a completely different viewpoint on the matter. The facts remain that in the 18 month term of your tenancy, you reneged on your responsibilities to maintain the property and to return it in the condition that you took it. Photographic evidence conclusively shows this. Had you fulfilled your obligations and not left the house in the state that you did, we all would not have had waste further time and money in pursuing the cas ...
Jul 20,2018
Jul 20,2018
0
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I honestly couldn't thank Aaron enough for the work he did to get the house sold.
Aaron has been incredibly professional at all points during the sale (it wasn't the easiest of sales to do) and even went beyond by helping with solicitors and getting ...
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Comment on agent fees
Great value
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Aaron
(112)
Paul
(59)
Paul
(59)
Mandy
(41)
Carl Watts M.N.A.E.A.
(22)
Matthew Sweet M.A.R.L.A
(16)
Emily
(4)
Leasa
Bal
(2)
Amrit
Lee
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Best Estate Agent in Rugby 
