98% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.We ...
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Since 1996, Brown & Cockerill Estate Agents have been building a reputation as one of the most highly regarded independent estate agents in Rugby, Warwickshire. We firmly believe in the traditional values of client care, and pride ourselves on offering an honest and professional service, delivered by friendly and experienced staff.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
We promise to listen closely to your needs and requirements and have a genuine commitment to building lasting relationships. The breadth of our services combined with our wealth of experience and detailed knowledge of the local market ensures we deliver a high level of customer service to all clients.
When you deal with Brown & Cockerill, you can rest assured that you are in safe hands. Our fully trained staff are licenced members of the National Association of Estate Agents, Association of Residential Letting Agents and members of the Property Ombudsman Scheme.
To find out more why not pop into our town centre office and let us introduce ourselves in person?
We will work hard to ensure your experience of selling, buying, letting or renting with Brown & Cockerill, is as enjoyable and stress-free as possible.
Latest Reviews
View all Reviews 235
22nd Nov 2024
reviewed by 'Frank'
20th Sep 2024
reviewed by 'Paul'
16th Sep 2024
reviewed by 'Maureen'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £22,500 | £73,000,000 |
| Lettings | 100% | 95% | £500 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 7 | 2 | 134 | 4 | 69 | 1 | 6 | 1 |
Areas covered
- CV21
- CV22
- CV23
- NN6
Address
12 Regent Street
Rugby
Warwickshire
CV21 2QF
01788 551111
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Dec 08,2020
Dec 08,2020
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Arron has been amazing during this whole process, he has worked continually from all aspects and communicated succinctly and in a timely manner to insure little to no misinterpretations happened between parties. He is approachable, friendly and best of all responsive in all forms of ...
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Nov 23,2020
Nov 23,2020
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Aaron's perseverance through our house purchase has been exceptional. Challenged with an atrocious solicitor on the other end, Aaron continuously pushed from progress and promptly communicated with us about any developments in the purchase and we never felt out of the loop or ignorant. We ...
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Nov 17,2020
Nov 17,2020
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Excellent service, always felt that I was kept in the loop with developments and updates. Would definitely recommend Brown & Cockerill....
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Oct 29,2020
Oct 29,2020
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Aaron was perfect for the sale of our property. He’s very knowledge and full of advise, hints and tips.
He was quick to respond to any question and concerns giving a friendly service from the start making it as hassle free as possible. Would ...
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Sep 29,2020
Sep 29,2020
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Good customer service.
Good communication during buying process process.
Service carried out in a timely manner.
Easy to get hold to answer queries....
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Sep 23,2020
Sep 23,2020
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As first time buyers we were so nervous and this was a huge/scary process but Aaron was absolutely amazing and he made everything so much easier. He was always supportive and a great help. Nothing was ever too much. Everyone we met there was ...
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Sep 19,2020
Sep 19,2020
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The team at Brown & Cockerill at all times have been professional and friendly and we'd have no hesitation in recommending them to anyone looking to sell their property.
Carl took photos that showed our property at it's best, and the team arranged and conducted a ...
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Sep 16,2020
Sep 16,2020
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Aaron was nothing short of outstanding in every way. Trying to complete during lockdown and beyond, after having started the process in February,was not an enviable task. My buyer lost two buyers and my vendor was considering remarketing their property. Aaron is highly professional ...
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Sep 04,2020
Sep 04,2020
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Have to say I was very impressed with Aaron and the team throughout the whole process of selling my property thought they did an excellent job and would highly recommend them to anyone...
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Aug 18,2020
Aug 18,2020
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Buying our first home was difficult enough but even more so during a pandemic! We were so thankful for Paul's services and help all throughout our purchase. He was so helpful and efficient. There were a few bumps along the way but he always made ...
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Aug 17,2020
Aug 17,2020
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A fantastic service by Brown & Cockerill from start to finish. Paul Gettings did a great job managing my sale through very difficult circumstances: while Covid19 was in full swing! He kept me informed every step of the way, advised me what to do, when, and ...
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Aug 02,2020
Aug 02,2020
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Excellent and extremely efficient service at letting out a house I had bought in Rugby. The amount of bureaucracy, nowadays, is a bit daunting, and they eased all of the headaches for me, including getting excellent tenants for the property.
Thanks a million!...
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Aug 01,2020
Aug 01,2020
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Excellent service very happy with my first letting experience so far ?. Found Matt to be very straight talking and honest. Letting process was very straight forward....
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Jul 22,2020
Jul 22,2020
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Paul Gettings at Brown & Cockerill dealt with the sale of our property. He was very approachable, helpful and courteous. Nothing was too much trouble. I wouldn't hesitate to recommend Paul and the company to my family and friends....
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Jun 25,2020
Jun 25,2020
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Fabulous service from start to finish. Aaron and Carl made us feel so relaxed and we felt our custom was very valuable to them. We were impressed with Aaron especially as he made our buyers/ other viewers feel relaxed and he was very professional answering ...
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Jun 25, 2020
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Thank you for your review and kind words. We are delighted that you have been so happy with our service. It was very much our pleasure to sell such a beautiful house. We all wish you well with your onward plans and move. ...
Jun 23,2020
Jun 23,2020
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This was our first move for 38 years and we were nervous but Aaron and the Brown and Cockerill team led us through the process and made everything seem easy. We knew they were always at the end of the phone if we needed help or ...
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Jun 22,2020
Jun 22,2020
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Thank you so much for helping sell my house! Paul was awesome, pulled all the stops out and couldn't do enough. This is my second time using Brown and Cockerill and they didn't disappoint. Thanks again!...
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Jun 19,2020
Jun 19,2020
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Excellent Service
I would not use anyone else to help you to sell your property! Paul Gettings could not have been more helpful, patient or professional. He did everything he said he was going to do and extremely efficiently. Was not pushy or hard sell, ...
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May 30,2020
May 30,2020
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Paul is a very enthusiastic and the best agent I have ever met.
He is been very kind and helped me through the whole sale.
Even many years ago he helped to find the propery as well!
The man you need!!!...
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May 27,2020
May 27,2020
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I bought a property through Aaron in the past and was really impressed with how well he managed the transaction. When it came to selling, I knew that Aaron was the man for the job. Within a day or two, it was sold for the ...
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May 11,2020
May 11,2020
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Paul was absolutely fantastic - kept me informed of the purchase from end-to-end - great sense of humor and generally a good person to do business with. Looking forward to hopefully using his services again....
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Apr 02,2020
Apr 02,2020
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Fantastic service. Lovely friendly staff. Paul was brilliant, always prompt in replying to any questions. Although he was our primary point of contact everybody we spoke to at the branch where very helpful. Throughly recommended. Thank you...
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Jan 23,2020
Jan 23,2020
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Paul led the process of house sale which was a little complicated by the circumstances & produced an unexpected requirement of resource from him & his colleagues.
The customer service & attention to detail made the whole process stress-free, as Paul and other staff definitely went the extra ...
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Dec 23,2019
Dec 23,2019
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Very good service from start to finish, Could not have worked out better. Excellent service by Carl initially and Paul....
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Dec 18,2019
Dec 18,2019
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We bought our new home through Aaron and when the sale of our current property fell through we decided to then go with Aaron to sell our house too. Within a week the house was resold and everything was back on track!
Aaron is highly ...
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Nov 18,2019
Nov 18,2019
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Really good and efficient service purchasing our property in Rugby. Process was made smooth and Aaron was very supportive. Would recommend....
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Nov 15,2019
Nov 15,2019
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An excellent experience from start to finish. Very friendly and professional. We were kept informed throughout the process. Would highly recommend...
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Nov 13,2019
Nov 13,2019
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Excellent support and service from Aaron. All the staff were friendly and helpful but
Aaron went out of his way to ensure that the purchasing of the house went as smoothly as possible, keeping us updated on progress, making helpful suggestions and returning calls promptly .
?...
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Oct 04,2019
Oct 04,2019
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We used brown & Cockerill for our sale and purchase and couldn’t have been more pleased. They kept in contact through the highs and lows and ensure we kept on track. I wouldn’t hesitate to recommend them ....
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Sep 30,2019
Sep 30,2019
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We wanted a local agent with a good track record and the right attitude because we were orchestrating a house move for ageing parents with health issues. Mandy's caring and empathetic attitude towards our parents was exemplary and she also judged the local market far ...
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Aaron
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Paul
(59)
Paul
(59)
Mandy
(41)
Carl Watts M.N.A.E.A.
(22)
Matthew Sweet M.A.R.L.A
(16)
Emily
(4)
Leasa
Bal
(2)
Amrit
Lee
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We aim to provide a first class service to all of our customers, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Last updated at 12:50 PM 06/09/2017 by Carl Watts
In the unlikely event that you feel dissatisfied with our service, our aim is to deal with your problem sympathetically, fairly and quickly. However, if you feel that your complaint has not been resolved to your satisfaction, then as members of The Property Ombudsman scheme, you have the right to have this reviewed by them.
Please note that the Property Ombudsman will not investigate your complaint before you have completed our complaints procedure, and received a letter from us giving our final response.
Complaints procedure:
1. Please raise your complaint with the property advisor that is handling your case who will try to resolve your complaint as quickly as possible.
2. If the property advisor cannot resolve the issue for you, then please submit your complaint in writing addressed to the Branch Manager.
3. We will respond to your complaint in writing within 3 working days and commence with a full investigation.
4. A full written outcome will be sent to you within 15 working days (in line with the Property Ombudsman guidelines).
5. If you are not satisfied with the full written outcome response from the Branch Manager, you can write to the Managing Director who will respond to you with a statement if the final findings of the matter within 15 days.
6. If you are still not satisfied with the outcome, you can raise your complaint with the Property Ombudsman http://www.tpos.co.uk/.
The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
7. When you have raised a complaint with the Property Ombudsman they will write to us requesting our version of events. A case officer with then undertake a formal review of your complaint based on the evidence and documents from both sides.
Best Estate Agent in Rugby 
