Brown & Merry
3.6/5, 82 reviews
68% recommended
52% sales valuation accuracy
76% sales fee satisfaction
Member of Sequence, a national network of over 310 offices around the country. show more Member of Sequence, a national network of over 310 offices around the country.

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Latest Reviews

 View all Reviews 82
2nd Aug 2024
reviewed by 'Vince Flood'
“I let my property through Brown and Merry, I dealt with Tom and Stephen, fantastic service from both of them. ......”
8th Mar 2024
reviewed by 'Danni'
“Helpful and knowledgeable staff, special thanks to the team for all your hard work...”
8th Mar 2024
reviewed by 'Danni'
“Brown and merry were great, they were so friendly and helpful throughout the whole process of me selling my house, ......”
11th Sep 2023
reviewed by 'petra'
“As a first time buyer, we had excellent experience with Beth from Brown and Merry. She is very nice, professional ......”
3rd Jul 2023
reviewed by 'Darren Sullivan'
“Just picture it! Your travelling through another dimension, not only of cancelled meetings and communication light years apart but of ......”
28th Mar 2023
reviewed by 'David Fenn'
“So very pleased with the team led by Amir at Berkhamsted. We knew what was going on at all times.......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 52% 76% £40,000 £1,270,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 3 15 5 10 3 4 1 6 14
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Brown & Merry Branches (view all 11)
Aylesbury, HP20
Berkhamsted, HP4
Chesham, HP5
Hemel Hempstead, HP1
Leighton Buzzard, LU7
Newport Pagnell, MK16
Stony Stratford, MK11
Tring, HP23

“Shocking. Funny how all the other reviews say the same ......”

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Aug 15,2017
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By: 'Shocked'
Aug 15,2017
7 people found
this helpful
Shocking. Funny how all the other reviews say the same thing. James was the most incompetant person I have met, couldnt answer simple questions, like what furniture is staying? 4 weeks and countless emails and still no idea. Also told us the only fees will be ...
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Comment on agent fees
Deposit was fine, inventory check was unacceptable as the landlord does the inventory and the agent doesnt do anything. The worst thing is the ‚£114 to resign every year, for them to do jack s**t.
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“They lied about the number of people they had to ......”

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Aug 09,2017
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By: 'Taboo'
Aug 09,2017
10 people found
this helpful
They lied about the number of people they had to view the house. When we signed only one person came round and they offered 50k of the asking price and was trying to bully us into accepting this, even though they said they had 4 other ...
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Comment on agent fees
BAD, THEY ARE GETTING PAID FOR NOT DOING ANYTHING
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“We were given false information and can now not afford ......”

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Jun 07,2017
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James
By: 'Alison'
Jun 07,2017
8 people found
this helpful
We were given false information and can now not afford the money to eat. Unexpected costs upon picking up the keys and being told furniture would stay when it didn't. Rude and untrustworthy. When confronted about this through complaints lies were made....
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Comment on agent fees
Bad. Utterly disgusted £495 upfront and then another £120 expected later on when picking up the keys.
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“Absolutely horrible service provided when renting my house. I got ......”

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May 06,2017
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By: 'Catherine'
May 06,2017
10 people found
this helpful
Absolutely horrible service provided when renting my house. I got the fully managed service which was a big mistake because while they charged me 110 pcm for fees it took the 6 months to organise a plumber to fix a radiator valve something I could have organised ...
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Comment on agent fees
Bad for what they do
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“Extremely poor service provided once they took the property on. ......”

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Apr 27,2017
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By: 'Jason.'
Apr 27,2017
6 people found
this helpful
Extremely poor service provided once they took the property on. No viewings in 2 weeks and no feedback, this is despite being informed prior to take on they had plenty of applicants on their books for our type of house and in our area. It's always ...
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Comment on agent fees
They were able to match more competitive agents in town so I don't have any issues here.
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“Bethany has handled the management of our property extremely well, ......”

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Mar 23,2017
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Bethany
By: 'AB'
Mar 23,2017
5 people found
this helpful
Bethany has handled the management of our property extremely well, often under very challenging circumstances. We have always received prompt responses and a reliable service and advice whenever needed. I'm not sure we would have wanted to re-rent our property had we not had her ...
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Comment on agent fees
No issue with fee
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“I have been a customer of Brown And Merry Lettings ......”

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Jan 16,2017
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Alexandra
By: 'Deanshanger'
Jan 16,2017
2 people found
this helpful
I have been a customer of Brown And Merry Lettings for years as a Landlord. I have always found Alex to be really helpful, personable and reliable. She always goes the extra mile to keep our tenants content and deals with any issues that arise ...
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Comment on agent fees
Good
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“Brown & Merry don't seem to return calls - I called ......”

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Jan 13,2017
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By: 'S1234'
Jan 13,2017
0 people found
this helpful
Brown & Merry don't seem to return calls - I called twice and am still waiting for a return call. Inflexible hours (don't expect to view a property outside of their limited opening hours (they close at 6 and on Sundays). They also appear to follow up ...
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Comment on agent fees
n/a
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“Beth is always very helpful and gets things done quickly, ......”

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Dec 20,2016
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Bethany
By: 'Olivia'
Dec 20,2016
5 people found
this helpful
Beth is always very helpful and gets things done quickly, she understands the sense of urgency and keeps in touch with progress....
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Comment on agent fees
Good
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“This is the worst agency I ever seen. When a ......”

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Dec 13,2016
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Alexandra
By: 'Cheated'
Dec 13,2016
1 people found
this helpful
This is the worst agency I ever seen. When a tenant calls them for any help they either don't answer or redirect to the landlord. They also have no problem in breaking the law or being disrespectful and very rude. For sure any other agency ...
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Comment on agent fees
They are very expensive for the bad service they provide and the bad image they can project on the landlord
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“In my opinion, these are the worst agents in Leighton ......”

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Nov 24,2016
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By: 'Annoyed'
Nov 24,2016
0 people found
this helpful
In my opinion, these are the worst agents in Leighton Buzzard although Connels, which they are part of, come very close. Case 1: Failed to inform the vendor that we had a tied up chain and didn't put our offer forward despite it being £20k higher ...
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Comment on agent fees
No comment
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“I am happy to say I have received the most ......”

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Nov 10,2016
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Bethany
By: 'Jean'
Nov 10,2016
6 people found
this helpful
I am happy to say I have received the most efficient services from Bethany Morris, she has helped me with numerous errors/problems in the early part of my tenancy., they were always resolved quickly and efficiently. Contacting customer liaison has always been a dread. ...
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“Incompetent, rude & flippant. Regularly late for viewings and even miss ......”

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Sep 02,2016
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By: 'SJPenn'
Sep 02,2016
3 people found
this helpful
Incompetent, rude & flippant. Regularly late for viewings and even miss them all together on occasion. Viewing clearly about quantity rather than quality with properly qualified interested parties. I cannot say just how upset & disappointed i am with the service we received from this branch (except ...
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Comment on agent fees
NA
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“This estate agency dont even warrant one star. Their sales ......”

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Apr 11,2016
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By: 'Higgzee'
Apr 11,2016
1 people found
this helpful
This estate agency dont even warrant one star. Their sales particulars are incorrect and misleading, their sales staff are incompetent and their customer service is completely non-existent. If you wish to lose shed loads of time and money whilst trying to buy a house then ...
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Comment on agent fees
Admin fees for everything, Im suprised they dont charge for coffee while you are sat in their listening to their lies
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“This poor agency fleece you for your money. They are ......”

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Apr 04,2016
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Darren
By: 'Anonymous'
Apr 04,2016
5 people found
this helpful
This poor agency fleece you for your money. They are liars. They offer 3% on selling fees saying it's the going rate. An absolute disgrace how they can do this to hard working people. Avoid like the plague....
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What agent could do to change your mind?
Disgrace and they take advantage of people. Should be shut down.
Attached Filesnbsp;
Comment on agent fees
Disgrace and they take advantage of people. Should be shut down.
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“I have just finished my 18 month tenancy with Sequence Property/......”

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Feb 12,2016
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Sally
By: 'laurenshilly'
Feb 12,2016
9 people found
this helpful
I have just finished my 18 month tenancy with Sequence Property/Brown and Merry. As much as there was many things from the word go until the very, very end of our tenancy that did not go smoothly or seem very professional, there was always one ...
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Comment on agent fees
Average
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“The property we asked to view was fifty metres from ......”

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Dec 05,2015
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Katie
By: 'Colin'
Dec 05,2015
2 people found
this helpful
The property we asked to view was fifty metres from the Brown & Merry office. We drove early morning through Bucks, Beds and Northants to meet the B&M agent Katie. Two minutes before the appointed hour she called my mobile to cancel. She said an ...
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“There is so much that these incompetent fools did wrong ......”

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Nov 09,2015
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Steve
By: 'EllieG'
Nov 09,2015
1 people found
this helpful
There is so much that these incompetent fools did wrong that it would be easier to say what they did right. That would be nothing. They put forward a tenant and a couple of days before they were due to move in the agents advised ...
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What agent could do to change your mind?
Refund the monies owed, reduce the rent as requested on numerous occasions, and give us some money for the inconvenience caused by all of their incompetence.
Attached Filesnbsp;
Comment on agent fees
The fees are way too high. We were told that they match other local agents, yet we had over one months rent taken in fees. Other agents charge far less than this.
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“I feel cheated by the service provided by Brown & Merry. ......”

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Oct 27,2015
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By: 'GD'
Oct 27,2015
1 people found
this helpful
I feel cheated by the service provided by Brown & Merry. The selling agent provided no feedback or simply made up feedback to alleviate my concerns. They made up appointments, bringing bogus clients to my property and and when challenged on their sales approach i was ...
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“Waited for over 5 weeks for Vimala to sort out the ......”

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Dec 07,2012
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By: 'ILIJA'
Dec 07,2012
7 people found
this helpful
Waited for over 5 weeks for Vimala to sort out the mortgage, which never finalised. I did not find out whether the mortgage accepted or not. The offer was accepted 31 Oct 12. Spoke directly with my bank regarding the Mortgage on 07 Dec 12. They (the bank) advised that ...
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By: DD
Mar 19, 2013
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Unfortunately when people try to buy corporate instructions, they find that these properties have to be left on the market. It is possible for other potential buyers to offer on that property aswell. It is then upto the managing company to decide who to go with. It is out of the agents hands!! They do not decide who a vendor decides to sell to!! ...

“Don't trust these guys at all - viewings made up, ......”

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Nov 25,2010
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By: 'littleluke'
Nov 25,2010
7 people found
this helpful
Don't trust these guys at all - viewings made up, potential offers made up, false feedback given - a dis-service to all good agents....
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By: CheeseMonkey
Feb 13, 2012
View all comments (1)
I've got a feeling this is happening to me - do you have proof that this went on? Thanks ...

“Pretty good when it came to booking us in for ......”

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Mar 01,2010
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By: 'm2010'
Mar 01,2010
4 people found
this helpful
Pretty good when it came to booking us in for viewings and showing us round properties. Only issue was when we made a couple of offers for a property they took a couple of days to respond. ...
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By: ILIJA
Dec 07, 2012
View all comments (1)
Your lucky mate, I've been waiting for over 5 weeks, then they have the cheek to tell me that another offer has been put in for £1000 more after I have signed the contract. But they held back the mortgage offer I gave them, which should have been given to the solicitors. My bank even confirmed that they gave Jack, a colleague of hers the information. After 5 weeks, you would know if the banks will give you a mortgage or not! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Brown & Merry

Regional Awards won by Brown & Merry

Individual Branch Awards

Milton Keynes, MK11



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