Brown & Merry
3.6/5, 82 reviews
68% recommended
52% sales valuation accuracy
76% sales fee satisfaction
Member of Sequence, a national network of over 310 offices around the country. show more Member of Sequence, a national network of over 310 offices around the country.

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Latest Reviews

 View all Reviews 82
2nd Aug 2024
reviewed by 'Vince Flood'
“I let my property through Brown and Merry, I dealt with Tom and Stephen, fantastic service from both of them. ......”
8th Mar 2024
reviewed by 'Danni'
“Helpful and knowledgeable staff, special thanks to the team for all your hard work...”
8th Mar 2024
reviewed by 'Danni'
“Brown and merry were great, they were so friendly and helpful throughout the whole process of me selling my house, ......”
11th Sep 2023
reviewed by 'petra'
“As a first time buyer, we had excellent experience with Beth from Brown and Merry. She is very nice, professional ......”
3rd Jul 2023
reviewed by 'Darren Sullivan'
“Just picture it! Your travelling through another dimension, not only of cancelled meetings and communication light years apart but of ......”
28th Mar 2023
reviewed by 'David Fenn'
“So very pleased with the team led by Amir at Berkhamsted. We knew what was going on at all times.......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 52% 76% £40,000 £1,270,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 3 15 5 10 3 4 1 6 14
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Letting agents
Latest Properties

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Brown & Merry Branches (view all 11)
Aylesbury, HP20
Berkhamsted, HP4
Chesham, HP5
Hemel Hempstead, HP1
Leighton Buzzard, LU7
Newport Pagnell, MK16
Stony Stratford, MK11
Tring, HP23

“Excellent service. In capable hands....”

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Nov 21,2019
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Jordon
By: 'Jane'
Nov 21,2019
2 people found
this helpful
The service I have received from Brown & Merry is, on the whole, excellent. I have received excellent customer service from Jordon Sendall who is helpful, efficient and proactive. Also from Joanne Wallis and Emily Walker from the Berkhamsted branch who have recently found me a ...
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“I regret of coming to BrownandMerry Alexandra......”

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Nov 21,2019
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Alexandra
By: 'Nicolae'
Nov 21,2019
0 people found
this helpful
I regret of coming to BrownandMerry Alexandra took us money 186£ for holding deposit or processing fee.I never thought they are not going to refund back once you dont get to rent the property.She just let us know as she dont care.You should ...
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“Good Lettings Agent...”

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Sep 23,2019
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Natalie
By: 'Natalie'
Sep 23,2019
0 people found
this helpful
Used Brown and Merry for our new tenancy and has been a very smooth process. Sorting out the payments and documents has been very quick and efficient. Thank you....
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“Brown and Merry will say almost anything ......”

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Sep 06,2019
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hannah
By: 'Justin'
Sep 06,2019
3 people found
this helpful
Brown and Merry will say almost anything to get you to take a property. Sadly, once I'd moved in, their management was hopeless. During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, ...
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“I can honestly say that Brown and Merry have ......”

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Jul 03,2019
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Sarah
By: 'Josephine'
Jul 03,2019
0 people found
this helpful
I can honestly say that Brown and Merry have given me a five star service. I have just sold my house with them and will be completing this Friday. The first call I made to them, I spoke to Sarah who gave me every confidence ...
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“We had a Very helpful young lady Megan Avery who literally couldn't b more helpful to us with our choice.pleasure doing business ....”

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Mar 12,2019
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Megan
By: 'Darren'
Mar 12,2019
0 people found
this helpful
Today we were seen by a young lady Megan Avery who was very helpful polite and keen to make sure we were happy in every way.i would highly recomend her to anyone.will b sure to make sure we have her again....
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Comment on agent fees
Very reasonable
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“Helpful and friendly...”

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Mar 02,2019
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By: 'Martin'
Mar 02,2019
0 people found
this helpful
Very professional all the way through the rental process. Nothing was too much trouble always have time to help me through the rental proccess...
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Comment on agent fees
Very fair and competative
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“Excellent relationship...”

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Feb 26,2019
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Nicole
By: 'Simon'
Feb 26,2019
0 people found
this helpful
I've been with brown and merry for 8 years now and rent out two properties, I've always found them to be highly professional and Nicole has been an asset to them for a long time. I would not even think to rent with anyone else. Thank ...
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Comment on agent fees
Excellent
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“Salvation!...”

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Feb 25,2019
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By: 'Landlord'
Feb 25,2019
0 people found
this helpful
After receiving very poor responses, (in fact no response at all from two e-mails), from the local branch regarding an issue with inventories, I telephoned their Norwich LSR (centre dealing with lettings) and spoke with Jordan Sendall. He was very helpful and grasped the situation ...
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“Not great apart from my dealings with jade revill...”

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Aug 16,2018
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Jade
By: 'Nick'
Aug 16,2018
1 people found
this helpful
Jade revill was the only positive in my experience. She was fantastic and very professional in every aspect. I will recommend jade to all my Tennants moving foward. I wii use brown n merry again only because of jade. If she was to leave then ...
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Comment on agent fees
Bad
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“Brilliant...”

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Aug 03,2018
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By: 'Water1'
Aug 03,2018
0 people found
this helpful
Lauren Collins was a great help through the whole process - thank you it made a bad situation slightly better not having to deal with lots of issues, emails etc...
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“morgage...”

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Jun 14,2018
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By: 'Russell'
Jun 14,2018
0 people found
this helpful
Ben from Chesham was a big help in a big way, when ever we needed help nothing was to much bother...
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Comment on agent fees
Good
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“Renewals...”

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May 28,2018
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Maddie
By: 'Aylesbury'
May 28,2018
1 people found
this helpful
Maddie has managed my renewals for quite some time and has always done an excellent job. She always reminds me in good time when renewal is due and completes the process with quiet efficiency. An excellent Renewals Coordinator....
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“Rosie is the best ! 😀...”

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May 09,2018
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Rosie
By: 'Alan'
May 09,2018
1 people found
this helpful
Rosie was my first and only point of contact when my heating and hot water went adios .... She sorted it all out alla Winston Wolf style .. When the poop hits the fan ... call Rosie Mann ......
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“Shockingly unprofessional...”

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May 02,2018
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By: 'First'
May 02,2018
5 people found
this helpful
Viewed a property with Nick, made an immediate offer and was informed that it would be passed onto the vendor. We received a call to inform us that we would have to "support" our offer by providing proof of income/mortgage etc and they needed ...
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By: a
Mar 10, 2021
View all comments (1)
2020/2021 still the same. totally agree with your review worse estate agent ever. will not sell my house through these. ...

“Liam Cleeton has been amazing in dealing with issues we had experienced in the our property....”

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Apr 30,2018
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Liam
By: 'Shamima'
Apr 30,2018
0 people found
this helpful
I have previously been dealing with another member of the team who was nothing like Liam. Liam understood the problem we were facing with Hot Water Issue in the property and has been absolutely amazing in trying to resolve the problem. He has an very ...
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Comment on agent fees
Great
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“Stunning Lady with Great communications skills...”

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Apr 14,2018
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Nicole
By: 'Nicole'
Apr 14,2018
0 people found
this helpful
Nicole always been fantastic with her work she does all work what I have been instructed with putting he heart. excellent nature and communications skills....
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Comment on agent fees
good
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“Mortgage for house purchase...”

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Apr 13,2018
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By: 'M'
Apr 13,2018
0 people found
this helpful
I recently purchased a house, and prior to finding my eventual purchase, I consulted several different financial consultants, in order to obtain the best and most appropriate mortgage for my circumstances, which were not completely straight forward. I was frankly not impressed with the first 3 ...
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Comment on agent fees
I consider the fees to be consistent with the standard market fees.
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“Exceptional...”

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Apr 11,2018
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By: 'Exceptional'
Apr 11,2018
0 people found
this helpful
When selling my late father's property it had been a significant number of years since I had sold any property, let alone someone elses. Every step of the way , the team , all of them, were curtis ,supportive, and very helpful. The guidance provided by Matt ...
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Comment on agent fees
I do think All high st agent fees are expensive , but on this occasion I can only say I felt I had value for money , as I felt the team worked very hard on my behalf to get the property sold.
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“Brilliant!...”

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Mar 30,2018
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By: 'Andy'
Mar 30,2018
1 people found
this helpful
Rented out two of my properties through brown and Merry and unlike other experiences with other agents it went smooth from start to finish....
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Comment on agent fees
Very reasonable fees
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“Awful...”

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Mar 26,2018
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By: 'SarahJane'
Mar 26,2018
8 people found
this helpful
Consistently chased for a response or answers to queries. They never had the answers or made an effort to find out more information from sellers. Someone we knew viewed the same house separately and were told different information to myself so they must have lied ...
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“After a recent and for me a first experience of ......”

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Mar 08,2018
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By: 'Fenella'
Mar 08,2018
1 people found
this helpful
After a recent and for me a first experience of a change of tenant at a fully managed apartment there were a number of issues at the apartment which have been fairly quickly rectified (at a cost) and the apartment has been re-let swiftly. However ...
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Comment on agent fees
I pay a percentage of rental income and am so pleased that I made the decision to be fully managed.
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“The Leighton Buzzard branch of Brown and Merry's is shockingly ......”

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Feb 26,2018
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By: 'lblb2018'
Feb 26,2018
6 people found
this helpful
The Leighton Buzzard branch of Brown and Merry's is shockingly bad. The staff take days to respond to emails and then only give one sentence responses when they do and ignore half of your queries. They never return calls when the say they will. Then ...
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“Lauren has been extremely helpful in assisting us with everything ......”

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Feb 13,2018
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By: 'Jess'
Feb 13,2018
0 people found
this helpful
Lauren has been extremely helpful in assisting us with everything to do with our property, always happy to hear from us and extremely kind and understanding of any issues we have. I genuinely feel as though she goes above and beyond for her customers, and ...
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Comment on agent fees
good
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“Lauren has been extremely helpful in assisting us with everything ......”

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Feb 13,2018
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By: 'Jess'
Feb 13,2018
0 people found
this helpful
Lauren has been extremely helpful in assisting us with everything to do with our property, always happy to hear from us and extremely kind and understanding of any issues we have. I genuinely feel as though she goes above and beyond for her customers, and ...
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Comment on agent fees
good
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“We used Brown & Merry to sell my property. We were ......”

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Jan 23,2018
Minithumbup
By: 'Kah1019'
Jan 23,2018
0 people found
this helpful
We used Brown & Merry to sell my property. We were very happy with the service. Our property sold within a few days for the asking price. Things moved quickly and we completed. Brown & Merry were very helpful in this process....
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Comment on agent fees
High Street estate agents fees are quite high but we did get value for money so we were happy with the fees.
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“I have found the service from the lettins team frankly ......”

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Oct 31,2017
Minithumbdown
By: 'Do'
Oct 31,2017
7 people found
this helpful
I have found the service from the lettins team frankly shocking. lack of professionalism, lack of puntuality lack of interest, bordering on rude and arrogant! I would not recommend this agency to anyone - really bad experience with this office. I complained to the manager ...
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Comment on agent fees
Feel they were extortionate for what they did
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“I have used brown@merry for several purchases, and now ......”

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Sep 07,2017
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Alexandra
By: 'John'
Sep 07,2017
1 people found
this helpful
I have used brown@merry for several purchases, and now use them for my rentals. The service i have received is always first class. I can honestly say, i have not been let down once in 5 years. Keep up the good work guys, as i ...
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Comment on agent fees
Fair
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“I was frankly astonished to read such negative reviews about ......”

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Aug 25,2017
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Alexandra
By: 'v.satisfied'
Aug 25,2017
2 people found
this helpful
I was frankly astonished to read such negative reviews about Brown and Merry lettings and decided that I couldn't let them pass without comment. I am a landlord of several years standing and have entrusted Brown and Merry with two of my properties in Milton ...
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Comment on agent fees
Brown and Merry's fees are very competitive.
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“I have just transferred the management of 2 properties to Brown & ......”

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Aug 25,2017
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Alexandra
By: 'Landlady'
Aug 25,2017
1 people found
this helpful
I have just transferred the management of 2 properties to Brown & Merry. Compared to my previous agent, Alex and James are like a breath of fresh air. Both have been professional, efficient and extremely helpful, especially in sorting out the transfer from previous managing agents. I ...
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Comment on agent fees
Fees are fair in comparison with current market
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Brown & Merry

Regional Awards won by Brown & Merry

Individual Branch Awards

Milton Keynes, MK11



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