Benham and Reeves Residential Lettings
4.1/5, 174 reviews
78% recommended
90% lettings valuation accuracy
79% lettings fee satisfaction
Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical ... show more Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.

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Latest Reviews

 View all Reviews 174
8th Mar 2024
reviewed by 'Eddie'
“Avoid at all costs. Dreadful experience as tenant throughout 3 year period- slow to repair heating and in fact didn't repair. ......”
23rd Jun 2023
reviewed by 'Javier'
“Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with ......”
14th Apr 2022
reviewed by 'Shoro'
“Didn't return my deposit. I'm still chasing Benham & Reeves. They've already acknowledged that I left the flat in good condition....”
31st Mar 2022
reviewed by 'Ms Feng'
“I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend ......”
26th Mar 2022
reviewed by 'Holly Doe'
“Thieves! At first we thought we had rented with the right agency, they were quick at taking your money and ......”
18th Oct 2021
reviewed by 'Daria'
“1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 90% 79% £300 £9,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 5 79 29 0 1 0 0 5 4
Opening Hours
  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA TPOS Lettings TPOS TDS
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Latest Properties

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Benham and Reeves Residential Lettings Branches (view all 16)
Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Imperial Wharf, SW6
Kew, TW8

“This is the best agent I have seen in my ......”

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Aug 05,2013
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By: 'Stephen'
Aug 05,2013
2 people found
this helpful
This is the best agent I have seen in my entire life, their responses are very quick and helpful, I highly recommend this agent! Thank you Sam!...
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By: Marc von Grundherr, Lettings Director
Aug 12, 2013
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Hi Stephen Thank you so much for this review - we try very hard to respond quickly in fact our policy is a same day response. It is a clear mistake that you have selected only 1 out of 5 stars Many thanks. Marc von Grundherr, ...

“Fistly I would like to point out that they are ......”

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Jul 06,2013
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By: 'The'
Jul 06,2013
0 people found
this helpful
Fistly I would like to point out that they are not the appointed agent for St George as the claim , a few years ago a member of their staff was sub - letting flats dishonestly & there current staff have also been involved in sub - ...
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By: Marc von Grundherr, Lettings Director, B&R
Jul 16, 2013
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We operate an open system at Benham & Reeves Lettings and I personally deal with any complaint and take it very seriously. Firstly Benham & Reeves Lettings are recommended by St George as letting agent which is why our literature is handed out to every purchaser in the marketing suite and the reason we have an office onsite in the development. Secondly no employee of ours has ever sub-let flats – all our rentals are checked and this would simply not be possible as we are a very carefu ...

“As an overseas expat, now living in Hong Kong, I ......”

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Jun 17,2013
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By: 'Beleven'
Jun 17,2013
10 people found
this helpful
As an overseas expat, now living in Hong Kong, I cannot recommend Benham and Reeves enough - everything is always dealt with so quickly, efficiently and accurately. Being so far away it is vital having someone I can rely on who I know will only ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Madam. Thank you so much for leaving this review. As you know we understand the frustrations clients face being so far away which is why we set up our offices in Hong Kong, Singapore, Dubai, India and Kuala Lumpur to assist clients locally in their timezone. Thank you once again. Marc von Grundherr, Lettings Director ...

“I am very pleased with the assistance I received from ......”

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Jun 17,2013
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By: 'Peter'
Jun 17,2013
9 people found
this helpful
I am very pleased with the assistance I received from Benham & Reeves Lettings in Hyde Park. The agency staff are at all times pleasant, professional and attentive to both landlord and tenants. I am particularly in praise of their swift acknowledgment of and replies to ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Peter. Thank you so much for taking the time to leave this review. We operate on a same day response to emails and work very hard to ensure things are dealt with immediately. Thank you once again. Marc von Grundherr, Lettings Director ...

“I am very pleased with the assistance I received from ......”

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Jun 16,2013
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By: 'Shaun'
Jun 16,2013
9 people found
this helpful
I am very pleased with the assistance I received from Benham & Reeves Residential Lettings in Hyde Park. The agency staff are at all times very pleasant, professional and attentive to both landlord and tenants. I am particularly in praise of their swift acknowledgement of and ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Shaun. Thank you so much for taking the time to leave this review. As a company, we work on a same day response to emails to ensure things are dealt with immediately and I am pleased you noticed this. Thank you once again/. Marc von Grundherr, Lettings Director, ...

“We were looking for a 1 bedroom flat in West London. ......”

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Jun 14,2013
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By: 'Steve'
Jun 14,2013
9 people found
this helpful
We were looking for a 1 bedroom flat in West London. We called Nick at Benham Reeves at about 5pm and Nick said he had a couple of great flats to show us and agreed to show us around at 9pm as we had to get ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Steve. Thank you very much for leaving this review. This feedback is so important to us and shows that our internal training works as we focus on listening to needs and replying to them. Thank you once again. Marc von Grundherr, Lettings Director ...

“Both Eva and Ledian have been incredibly helpful throughout the ......”

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Jun 14,2013
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By: 'vivek'
Jun 14,2013
8 people found
this helpful
Both Eva and Ledian have been incredibly helpful throughout the process. This is the 2nd time I have rented through Benham and Reeves and there service was equally good this time. I do find that the response to emails and phone calls really fast and ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Vivek. Thank you so much for leaving this review. It is fantastic to see your confidence in us by deciding to rent through us again. Thank you once again for both the review and for having faith is us again. Marc von Grundherr, Lettings Director ...

“Everyone at Benham and Reeves have always remained professional and ......”

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Jun 14,2013
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By: 'Manuel'
Jun 14,2013
8 people found
this helpful
Everyone at Benham and Reeves have always remained professional and ready to help. We were assisted by Nick who helped us and followed up constantly with available properties for us. We have had a few issues in the flat since moving in as the development ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Manuel. Thank you for taking the time to leave this review. I am so pleased that we met your expectations and that the issues in your flat have been resolved. You are most welcome to drop past our office whenever you want. Marc von Grundherr, Lettings Director ...

“Benham and Reeves Lettings offered a really first rate service ......”

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Jun 11,2013
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Jane
By: 'GraemeW'
Jun 11,2013
10 people found
this helpful
Benham and Reeves Lettings offered a really first rate service for marketing my property ¢â‚¬â€œ within 2 hours of instructing them it was on their website, rightmove and zoopla. They then had 2 offers within 2 days. I was very happy with their service especially with Jane's assistance. She ...
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By: Marc von Grundherr, Lettings Director, B&R
Jun 21, 2013
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Dear Graeme. Thank you for your kind review. We realise the importance of speed as things move so quickly which is why we have a same day response to emails policy and also to have properties advertised the same day but usually quicker. It was a pleasure working with you and thank you once again. Marc von Grundherr, Lettings Director ...

“I am very pleased with the assistance I received Benham & ......”

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Jun 11,2013
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By: 'MrDA'
Jun 11,2013
11 people found
this helpful
I am very pleased with the assistance I received Benham & Reeves Residential Lettings in Hampstead. The agency staff are at all times pleasant, professional and attentive to both landlord and tenants. I am particularly in praise of their swift acknowledgement of and replies to e-mails ...
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“Sarah was fantastic in helping me secure my apartment in ......”

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Jun 10,2013
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Sarah
By: 'Rachel'
Jun 10,2013
9 people found
this helpful
Sarah was fantastic in helping me secure my apartment in Canary Wharf. Of all the agents we worked with, she persevered and kept in touch and found us that river view we wanted and then helped us get everything signed quickly so we could move ...
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“I could not have been more impressed by the work ......”

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Jun 10,2013
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Rosie
By: 'mimee'
Jun 10,2013
9 people found
this helpful
I could not have been more impressed by the work of Sarah and Rosie at Benham & Reeves. Very organised, exceptionally helpful and they combined that rare quality of professionalism with the personal touch. I would highly recommend their services....
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“Sarah was the first agent we have ever found who ......”

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Jun 10,2013
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Sarah
By: 'RebeccaW'
Jun 10,2013
11 people found
this helpful
Sarah was the first agent we have ever found who really seemed to work for us as tenants rather than solely for the landlord. We had some issues in regard to the move in date and Sarah worked hard to ensure that we were able ...
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“We received nothing but excellent and very professional service from ......”

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Jun 07,2013
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By: 'MarkNSue'
Jun 07,2013
11 people found
this helpful
We received nothing but excellent and very professional service from the staff of Benham & Reeves in Ealing. Nick did a fantastic job advertising our flat for rental purposes and did a lot of leg work in bringing the prospective tenants around for viewings. We found ...
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“Nick helped me find a new house in Ealing which ......”

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Jun 07,2013
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By: 'EalingGal73'
Jun 07,2013
12 people found
this helpful
Nick helped me find a new house in Ealing which matched all my requirements. Even though I had a dog, which most agents turn their noses up at, Jenni was very diligent diligent and professional in finding me a suitable property and then agreeing with ...
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“The level of service offered by Benham & Reeves in Hyde ......”

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Jun 07,2013
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By: 'Antony'
Jun 07,2013
9 people found
this helpful
The level of service offered by Benham & Reeves in Hyde Park has really impressed us. It made a pleasant change not to be disappointed in a letting agent. Evaarranged for me to see the flat late one evening after work and then with my girlfriend ...
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“Benham and Reeves Lettings offered a really first rate service ......”

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Jun 06,2013
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By: 'Sam'
Jun 06,2013
9 people found
this helpful
Benham and Reeves Lettings offered a really first rate service for marketing my property ¢â‚¬â€œ within 2 hours of instructing them it was on their website, rightmove and zoopla. They then had 3 offers within a couple of days. I was very happy with their service especially with ...
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“Unusual for normal estate agents, I received very good service ......”

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Jun 06,2013
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By: 'Christo'
Jun 06,2013
9 people found
this helpful
Unusual for normal estate agents, I received very good service from Ledian and Monica. I was very happy with the way the whole process was dealt with. I had been highly pressured by another estate agent to take another flat but so pleased I stuck ...
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“Excellent, hands on service provided by Jenni she dealt with ......”

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Jun 06,2013
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By: 'HaryIrst'
Jun 06,2013
11 people found
this helpful
Excellent, hands on service provided by Jenni she dealt with every issue promptly, each phone call was returned within the hour, communication was smooth and friendly, even the documentation was processed efficiently and painless; it was very nice to know that she made every effort ...
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“We used Benham and Reeves Lettings to rent a flat ......”

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Jun 03,2013
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By: 'shelley'
Jun 03,2013
8 people found
this helpful
We used Benham and Reeves Lettings to rent a flat in Knightsbridge. Our experience was only positive - not only did Lisa-Jane guide us safely throughout the process with care, with all our questions answered in full on time and without delay, they also provided ...
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“I want to pass on my experience of Benham and ......”

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Jun 03,2013
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By: 'PaulSeplert'
Jun 03,2013
9 people found
this helpful
I want to pass on my experience of Benham and Reeves Lettings, especially concerning Glen and his team at the Imperial Wharf office they were are outstanding. Glen is very attentive to the needs of the client which is a rare quality in Estate agents ...
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“Glen made a promise to secure a new tenant within ......”

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Jun 03,2013
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By: 'Lilly'
Jun 03,2013
8 people found
this helpful
Glen made a promise to secure a new tenant within one month from the day the property was vacant with a rent increase and he was able to find us the tenant within only 5 days so much better than he promised. I am very impressed ...
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“I received the greatest service from Glen, Anne and Jane. ......”

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Jun 03,2013
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By: 'Alex'
Jun 03,2013
8 people found
this helpful
I received the greatest service from Glen, Anne and Jane. Just the perfect team! I have been coming back to Benham & Reeves Letting Agents because of the honesty and the good service I receive from Glen especially, for many, many years I've been renting properties. ...
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“The first person we dealt with was Debbie ¢â‚¬â€œ she was ......”

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Jun 01,2013
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By: 'vanessa'
Jun 01,2013
12 people found
this helpful
The first person we dealt with was Debbie ¢â‚¬â€œ she was very helpful and approachable and made viewing properties an enjoyable experience. She did not follow us around in the properties but let us explore on our own and decide, without feeling pressured. The contracting process ...
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“Lisa-Jane did an amazing job showing great properties and most ......”

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Jun 01,2013
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By: 'Abbaibi'
Jun 01,2013
8 people found
this helpful
Lisa-Jane did an amazing job showing great properties and most importantly she did not waste my time. Once I told her what I was looking for she kept following up with me. I received emails every couple of days with new listings. I just moved ...
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“Benham and Reeves in Highgate have been looking after my ......”

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Jun 01,2013
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By: 'Alice'
Jun 01,2013
7 people found
this helpful
Benham and Reeves in Highgate have been looking after my property now for over 12 years. Ivan's knowledge of the area and market is second to none. They produce timely monthly statements which are now all online, their credit control is really efficient even though rent ...
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“I was extremely happy with the service I received through ......”

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May 31,2013
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By: 'Dan'
May 31,2013
9 people found
this helpful
I was extremely happy with the service I received through Benham & Reeves, and in particular with the help of Glen at the Imperial Wharf office. I greatly appreciated the flexibility in arranging meetings and I felt confident in the advice I received on areas and ...
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“Sarah and Rosie have been excellent in looking after my ......”

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May 30,2013
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Sarah
By: 'JonahS'
May 30,2013
9 people found
this helpful
Sarah and Rosie have been excellent in looking after my property. I have always had prompt and efficient service from all the various contacts in B&R. Maintenance requirements are reported and dealt with quickly and the process of vacating the properties and bringing in ...
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“We used Benham and Reeves Lettings to rent a flat ......”

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May 29,2013
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By: 'james2w'
May 29,2013
11 people found
this helpful
We used Benham and Reeves Lettings to rent a flat in Knightsbridge. Our experience was only positive - not only did Lisa-Jane guide us safely throughout the process with care, with all our questions answered in full on time and without delay, they also provided ...
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“The service was very courteous and thorough whilst finding out ......”

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May 29,2013
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By: 'grujov'
May 29,2013
10 people found
this helpful
The service was very courteous and thorough whilst finding out my needs. Glen and Jane were very informative about the whole area of Imperial Wharf and Chelsea Creek showing me several apartments. Overall the teams' professionalism helped choosing the right accommodation a very straight forward ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Benham and Reeves Residential Lettings

Regional Awards won by Benham and Reeves Residential Lettings

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