Benham and Reeves Residential Lettings
4.1/5, 174 reviews
78% recommended
90% lettings valuation accuracy
79% lettings fee satisfaction
Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical ... show more Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.

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Latest Reviews

 View all Reviews 174
8th Mar 2024
reviewed by 'Eddie'
“Avoid at all costs. Dreadful experience as tenant throughout 3 year period- slow to repair heating and in fact didn't repair. ......”
23rd Jun 2023
reviewed by 'Javier'
“Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with ......”
14th Apr 2022
reviewed by 'Shoro'
“Didn't return my deposit. I'm still chasing Benham & Reeves. They've already acknowledged that I left the flat in good condition....”
31st Mar 2022
reviewed by 'Ms Feng'
“I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend ......”
26th Mar 2022
reviewed by 'Holly Doe'
“Thieves! At first we thought we had rented with the right agency, they were quick at taking your money and ......”
18th Oct 2021
reviewed by 'Daria'
“1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 90% 79% £300 £9,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 5 79 29 0 1 0 0 5 4
Opening Hours
  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS TDS
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Estate agents
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Latest Properties

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Benham and Reeves Residential Lettings Branches (view all 16)
Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Imperial Wharf, SW6
Kew, TW8

“Sarah is a good agent. She was very proactive throughout ......”

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Nov 18,2014
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Sarah
By: 'Oliver'
Nov 18,2014
2 people found
this helpful
Sarah is a good agent. She was very proactive throughout the whole process of renting the apt. Whenever I had any questions I could drop her a line and she would response immediately. That's what I expect from an agent. Thanks again Sarah! Kind regards ...
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“The mentioned staff Mark and Simon, also Krystal Richards displayed ......”

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Nov 18,2014
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By: 'Lucia'
Nov 18,2014
2 people found
this helpful
The mentioned staff Mark and Simon, also Krystal Richards displayed a professional handling throughout the process of rental. They could give neutral feedback about the rental market to me for consideration and find ways to round up the deal in a satisfactory way. Their responses ...
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“They are extremely helpful and friendly when I encountered problem ......”

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Nov 17,2014
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By: 'David'
Nov 17,2014
2 people found
this helpful
They are extremely helpful and friendly when I encountered problem related to tenancy issues. Besides, they are also very efficient and professional that I could totally rely on them....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear David. Thank you for leaving the review. We work very hard to offer a highly professional service and believe it is this effort which sets us apart from our competitors. Our procedures have been refined over a very long period to help us be more efficient for our Landlords. Thank you once again. Marc von Grundherr ...

“The agent spent time to understand my needs and requirements. ......”

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Nov 15,2014
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By: 'Fadi'
Nov 15,2014
3 people found
this helpful
The agent spent time to understand my needs and requirements. He was also very helpfull in terms of giving me advise and recomendations to get the best rent and best tenant....
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear Fadi. Thank you so much for your comments. We do go to great lengths to offer the best possible advice and work very hard at getting the best possible terms. As a letting only agent we do not have sales to rely on which is why we place so much emphasis on our giving indpependent advice. Thank you. Marc von Ggrundherr ...

“We have recently moved into a wonderful rental property in ......”

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Nov 14,2014
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By: 'AmyH'
Nov 14,2014
2 people found
this helpful
We have recently moved into a wonderful rental property in Highgate and thanks to the efficient, professional and personable approach by Ivan and his team from the Highgate Office, our move couldn't have been smoother. All queries have been dealt with quickly, the paperwork side ...
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Dear Amy. Thank you for your kind words - Ivan is one of our longest standing managers and it is great to know that you were pleased with the service - while we are paid by the Landlord we do go to great lengths to ensure we consider a tenant's needs too. Many thanks. Marc von Grundherr ...

“Our overall experience with Benham & Reeves so far has been ......”

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Nov 13,2014
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Sarah
By: 'SiobhanHall'
Nov 13,2014
4 people found
this helpful
Our overall experience with Benham & Reeves so far has been nothing short of exceptional. From the first contact we had with Sarah, she was accommodating, extremely responsive (replying to most emails with 5-10 minutes), friendly and very professional. She was empathetic and practical throughout the ...
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By: Marc von Grundherr, Lettings Director
Nov 17, 2014
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Hi Siobhan. Thank you so much for your feedback. We really do appreciate your comments and it is such welcome news to hear that our internal procedures and training help to match and exceed our tenants and landlords expectations. Thank you. Marc von Grundherr ...

“I'd like to thanks all staff especially Sam & Sylvie for ......”

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Nov 11,2014
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By: 'Kareem'
Nov 11,2014
4 people found
this helpful
I'd like to thanks all staff especially Sam & Sylvie for their corporative and I appreciate the wonderful work team you have . best regards...
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By: Marc
Nov 11, 2014
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Thanks for your review Kareem, glad you are happy with the service you received from our lettings staff. Kind regards, Marc von Grundherr, Director ...

“I have known Sam Shaw and his colleagues for almost 3 ......”

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Nov 07,2014
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By: 'Dr.George'
Nov 07,2014
3 people found
this helpful
I have known Sam Shaw and his colleagues for almost 3 yrs especially Sam. He is very professional and very reliable and has been very polite. I have found his service excellent he always respond to your calls very promptly and helps to solve any problems ...
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“Sam and his Team were fantastic, very friendly and prepared ......”

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Nov 05,2014
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By: 'Amrish'
Nov 05,2014
3 people found
this helpful
Sam and his Team were fantastic, very friendly and prepared to go the extra mile to deliver value and service. Excellent communication and hassle free letting....
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By: Marc
Nov 05, 2014
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Thank you Amrish for your positive rating of our Beaufort Park lettings team, we are very glad to hear you received good service and that communication was clear and hassle free. Kind regards, Marc von Grundherr, Director ...

“The overall service of rajib was good. He would respond ......”

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Nov 04,2014
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By: 'Darwish'
Nov 04,2014
2 people found
this helpful
The overall service of rajib was good. He would respond to emails and phone calls for any enquires i had very quickly. He helped me with finalising the paper work pretty fast in order for me to move in asap....
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By: Marc
Nov 05, 2014
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Thank you Darwish for taking the time to review our service, I am very glad to hear our Beaufort Park lettings team were efficient and effective in helping you find the right rental property. We wish you a very happy tenancy. Marc Von Grundherr, Director ...

“Rajib was our letting agent whilst looking for a property ......”

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Oct 31,2014
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By: 'Leda'
Oct 31,2014
3 people found
this helpful
Rajib was our letting agent whilst looking for a property to rent in the Beaufort Park development. I found Rajib to be an excellent agent, always willing to help with my many queries, very easily accessible and striving to find myself and my partner a ...
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“Rajib was efficient, personable and thoroughly professional in all my ......”

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Oct 31,2014
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By: 'simon'
Oct 31,2014
1 people found
this helpful
Rajib was efficient, personable and thoroughly professional in all my dealings with him. He provided regular updates and was prompt in returning my calls throughout the process. There was a delay of around a week between my making an offer and the landlord accepting it, ...
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By: Marc
Nov 05, 2014
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Thank you Simon for taking the time to give a detailed review of the service you have received from our Beaufort Park lettings team and I have noted your comments about our referencing provider. I will investigate this to help improve our service in future. Thanks, Marc Von Grundherr, Director ...

“I rented a property from these people & I returned the ......”

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Sep 12,2014
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By: 'Mr'
Sep 12,2014
1 people found
this helpful
I rented a property from these people & I returned the flat clean and tidy but still they never fully returned my deposit , Sam said ' ohh it's a different dept " he was not helpful & was only looking to charge me silly amounts of money for ...
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What agent could do to change your mind?
Be honest
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By: Simran P
Sep 29, 2014
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Hi Mr Liu, we have a dedicated deposits department and I will be happy to investigate this matter if you can please email me at [email protected] or call me on 020 7319 9740. Simran Prasad, Director of Property Management ...

“I first met Sam about 3 years ago in the process ......”

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Aug 26,2014
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By: 'Salman'
Aug 26,2014
2 people found
this helpful
I first met Sam about 3 years ago in the process of letting my property and have found him to be knowledgeable, helpful, friendly and efficient. He has helped to overcome a difficult situations with a tenant and went beyond the call of his duty to ...
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By: Marc von G
Sep 12, 2014
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Thanks Mr Khan, we are very pleased to hear you received good service from our Beaufort Park lettings team, thank you for taking the time to tell us and we wish you well with the tenancy. Marc von Grundherr, Director ...

“This review is long overdue but I felt it is ......”

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Aug 25,2014
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By: 'JLONDON'
Aug 25,2014
4 people found
this helpful
This review is long overdue but I felt it is vital i posted this so that you can avoid this so-called Estate Agent as well the incompetent Lettings Negotiator we dealt with. We received an absolutely appalling service from the Lettings Negotiator, Sarah Edwards. Please ...
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By: Marc v G
Sep 03, 2014
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Hi Jamil I have looked into this and Sarah informs me that you have just renewed the tenancy at this property last week without any outstanding issues. Your points relate to the tenancy in 2013 and I am not sure why you didn't escalate your complaint to a senior manager or director at the time rather than posting it online nearly a year later. If you are still unhappy about your tenancy, please email me [email protected]. Marc von Grundherr, Director ...

“Sam & Rajib are very efficient as are other members of ......”

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Aug 22,2014
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By: 'Amar'
Aug 22,2014
3 people found
this helpful
Sam & Rajib are very efficient as are other members of the team. They have managed to find tenants al the time and never leave my properties vacant. Good job guys....
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“I am writing as an ex-potential tenant. This issue has ......”

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Aug 21,2014
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By: 'Never'
Aug 21,2014
4 people found
this helpful
I am writing as an ex-potential tenant. This issue has happened not long ago but I cannot forget nor forgive myself for going to B&R Hampstead branch in search for a flat to rent. I actually signed the contract and paid the deposit of ‚£900 ...
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What agent could do to change your mind?
There was no way this agent could help. My money was taken and kept.
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By: Never Forget
Aug 28, 2014
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Simply claiming this review to be malicious is the best thing you can do at this point. I have anticipated so. Like all genuine 1 star reviews with credible horrible experiences in detail, we would never leave a name and number. What sense would it make? It only leaves room for you to potentially harass me. For a potential tenant to share his experience 2 years later and to come back to respond to you, it goes to show the extent and effect of B&R's horrible service. After you have unrightfull ...

“Be aware with this Agency, they only cares for get ......”

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Jun 16,2014
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By: 'Pablo'
Jun 16,2014
1 people found
this helpful
Be aware with this Agency, they only cares for get the deposit and they did not care about the issues with the flat. In addition to, attention with the contracts and conditions, they always stolen money from your deposit. In my case they stolen 60 GBP ...
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By: SPrasad
Aug 04, 2014
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Hi Pablo, I believe we gave you a satisfactory response on the 16th June with supporting evidence concerning the return of your deposit as I have a copy of your email response to us stating “Ok Thank you. I will recommend your agency to my colleagues and I will publish good reviews in Internet. Best regards, Pablo” If there is anything that you are still not happy with please contact me Simran Prasad, Director of Property Management on 020 7319 9780 or email [email protected] ...

“Sam has been brilliant during the whole process ¢â‚¬â€œ he is ......”

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Jun 05,2014
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By: 'IanThomas'
Jun 05,2014
5 people found
this helpful
Sam has been brilliant during the whole process ¢â‚¬â€œ he is friendly, professional and tried to help and find solutions wherever he could. From the very start I could tell he was different from other agents as it was more about what I wanted, even though ...
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“Benham and Reeves took all the pain and stress out ......”

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May 29,2014
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By: 'PeterMcNeill'
May 29,2014
4 people found
this helpful
Benham and Reeves took all the pain and stress out of finding our new home and I can't thank Fay enough for holding our hand through the process. My wife and I were quite particular about our requirements but Fay understood and only showed us ...
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“I normally wouldnt leave reviews but i have honestly just ......”

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May 29,2014
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By: 'David'
May 29,2014
5 people found
this helpful
I normally wouldnt leave reviews but i have honestly just had a really great experience from Nick from Benham and Reeves in Ealing. I realised my budget was a bit on the low side for a 3 bed, but NicK was really professional and helpful. He ...
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“Crafty and insincere letting agents who do not care for ......”

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May 25,2014
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By: 'Charlie'
May 25,2014
2 people found
this helpful
Crafty and insincere letting agents who do not care for their customers. Once a customer decides not to use their services, they behave nastily....
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By: Marc von Grundherr, Director
Jun 02, 2014
View all comments (1)
Hi Charlie I am sorry to hear of your experience with us. We are a 'people' business and really do work hard on our customer service. With over 60 years experience, I think you will agree that we must be doing something right and it is that we treat every single customer as important and I do not understand how we can have behaved 'nastily'. But if you could contact me directly I will look into this for you. My email is [email protected], tel 020 7319 9780. Thanks Marc von Grundherr, Direct ...

“Sam at the Beaufort Park office is by far the ......”

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May 14,2014
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By: 'Stephen'
May 14,2014
2 people found
this helpful
Sam at the Beaufort Park office is by far the most understanding and professional estate agent I have ever dealt with (I have been a Landlord in London now for 10 years so know good and bad ones). During the time while Benhams were marketing our ...
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“I am very satisfied with the service from every at ......”

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May 07,2014
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By: 'James'
May 07,2014
7 people found
this helpful
I am very satisfied with the service from every at Benham and Reeves. I contacted them on a Sunday and Simon responded to me within an hour with a list of available properties. Simon showed3 first thing on Monday morning. Rosie dealt with the referencing ...
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“The email chain below is fairly self explanatory. B&R ......”

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Feb 20,2014
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By: 'Shreyas'
Feb 20,2014
1 people found
this helpful
The email chain below is fairly self explanatory. B&R are pretty much the worst letting agency I've delt with and I've been a renter since 2005. Apart from my mail/phone exchanges with Adam, I've also tried reaching out to Marc Von Grundherr but to ...
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What agent could do to change your mind?
Based on the above narrated experience, not only would I not use this agent, but also recommend other sane people to avoid them to keep their sanity intact.
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“The worst managed tenancy I have ever experienced.I have ......”

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Jan 20,2014
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Jason
By: 'anon'
Jan 20,2014
1 people found
this helpful
The worst managed tenancy I have ever experienced. I have never felt the need to write a review of this kind, ever. But I urge you to never work with these agents, they are highly disorganised and incompetent. I wouldn't want anyone to experience the ...
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By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there. I am truly sorry to read of your experience – we strive to offer the highest levels of service – our teams are highly competent and all are trained both internally and by ARLA. There is no excuse for poor communication, but delays often occur because of the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Incorrect f ...

“I approached Benham and reeves after I saw an advert ......”

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Nov 28,2013
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Simon
By: 'Singh,'
Nov 28,2013
0 people found
this helpful
I approached Benham and reeves after I saw an advert for property to rent within 3 hours of the advertisement. After some normal hickups, which happes normally, I managed to see the property and liked it. Till this moment everything was going very smooth ( as I ...
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What agent could do to change your mind?
Agent need to learn 1) To protect his customer's interest 2) To manage his client expectations 3) to communicate timely and effectively 4) Support and understand client need
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By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there. I am truly sorry you have to hear of your experience – if you would permit me to investigate I would be happy to find out why they occurred – it is often down to the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. I know we update all our tenants and chase up landlords daily to ensure tenancies proceed smoothly so I ...

“I have felt the need to write this after feeling ......”

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Sep 02,2013
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By: 'Disappointedtenant'
Sep 02,2013
0 people found
this helpful
I have felt the need to write this after feeling frustrated and let down by the service offered by Benham & Reeves. Initially I was impressed by the level of service offered by Mark and Krystal during the viewing process but after a string of pre-move ...
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By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there. I am truly sorry you have experienced delays – if you would permit me to investigate I would be happy to find out why they occurred – it is often down to the landlord as we have to wait for their agreement to everything – with a large number of our Landlords being overseas this can cause delays and I would be surprised if you were not advised of this. Regarding the parking issue, again if you would send me information I will investigate as again we are only agent ...

“This letting agency is by far the worst I have ......”

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Aug 30,2013
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By: 'Angry'
Aug 30,2013
1 people found
this helpful
This letting agency is by far the worst I have ever dealt with. They should be reported to trading standards for the excessive charges that they place on letting the property. For instance they charge you inventory on the way out and way in. Which ...
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By: Marc von Grundherr, Lettings Director
May 07, 2014
View all comments (1)
Hi there I am very disappointed and indeed shocked to read this review. I fully appreciate paying anything at all is annoying but I can assure you our charges are well below the average in London – we made a commercial decision a long time ago to only charge what we have to in order to cover our costs. We regularly review the market to ensure our charges are low. We do pass on our bank’s charge for making international payments as this is the Banks charge not ours. I am also upse ...

“Benham and Reeves is by far the worst estate agent ......”

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Aug 06,2013
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William
By: 'disgustedtenant'
Aug 06,2013
1 people found
this helpful
Benham and Reeves is by far the worst estate agent I've had to deal with. The only good negotiator they had left half way through our tenancy leaving nothing but nightmares to deal with. They call and bombard you with emails when they want something ...
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What agent could do to change your mind?
Fire everyone and hire new staff.
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By: disgustedtenant
Aug 17, 2013
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The 'dedicated' end of tenancy team who ignores me, not very helpful at all. Unfortunately, it appears that all contact I have tried to make so far about resolving a complaint have been ignored, to staff at the high street kensington office and head office. Couldn't seem to reach anyone by phone either. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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