Benham and Reeves Residential Lettings
4.1/5, 174 reviews
78% recommended
90% lettings valuation accuracy
79% lettings fee satisfaction
Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical ... show more Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.

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Latest Reviews

 View all Reviews 174
8th Mar 2024
reviewed by 'Eddie'
“Avoid at all costs. Dreadful experience as tenant throughout 3 year period- slow to repair heating and in fact didn't repair. ......”
23rd Jun 2023
reviewed by 'Javier'
“Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with ......”
14th Apr 2022
reviewed by 'Shoro'
“Didn't return my deposit. I'm still chasing Benham & Reeves. They've already acknowledged that I left the flat in good condition....”
31st Mar 2022
reviewed by 'Ms Feng'
“I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend ......”
26th Mar 2022
reviewed by 'Holly Doe'
“Thieves! At first we thought we had rented with the right agency, they were quick at taking your money and ......”
18th Oct 2021
reviewed by 'Daria'
“1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 90% 79% £300 £9,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 5 79 29 0 1 0 0 5 4
Opening Hours
  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Lettings TPOS TDS
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Latest Properties

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Benham and Reeves Residential Lettings Branches (view all 16)
Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Imperial Wharf, SW6
Kew, TW8

“Big thank you to Jodie for her help in this ......”

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Sep 12,2017
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Jodie
By: 'JamesE'
Sep 12,2017
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Big thank you to Jodie for her help in this process. Moving from overseas to the Uk for the first time was really daunting but Jodie took the time to explain the process and found me a great flat. I was really impressed with how ...
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Comment on agent fees
Cheaper than New York
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“My friend introduced Benhams in Hampstead and he was absolutely ......”

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Sep 12,2017
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Mark
By: 'charlie'
Sep 12,2017
0 people found
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My friend introduced Benhams in Hampstead and he was absolutely correct. Mark was very knowledgeable about the market and helped me price the house right. Benhams have impressed me from start to finish with the way they assist and their service. Great to know my ...
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“I have been in constant contact with both Glen and ......”

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Sep 12,2017
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By: 'Stacyclair'
Sep 12,2017
0 people found
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I have been in constant contact with both Glen and Jodie for my property and they have both been great help and are surprisingly prompt for agents. Really had a pleasant experience with Jodie from the imperial wharf office as compared to other agencies....
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“Mia helped initially in finding my flat and did a ......”

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Sep 12,2017
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Teresa
By: 'Dave'
Sep 12,2017
0 people found
this helpful
Mia helped initially in finding my flat and did a great job identifying what I was after. Teresa then took over with all the admin and was a real professional, helping all the way through the procedure! She was very kind and patient! It is ...
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Comment on agent fees
Seems okay for London
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“Very efficient people. I rented one of their flats and ......”

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Sep 12,2017
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Sarah
By: 'MNatalie519'
Sep 12,2017
0 people found
this helpful
Very efficient people. I rented one of their flats and it was honestly the best service I have had. Sarah and Rosie were amazing and very helpful at all times even though they were not managing the property. I wish they were - when I ...
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N/A
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“Mia is an excellent professional, quickly establishing our needs and ......”

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Sep 12,2017
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Teresa
By: 'Samuel'
Sep 12,2017
0 people found
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Mia is an excellent professional, quickly establishing our needs and finding the best possible solution. She found a great flat for us within a very short timespan. I'm so pleased that the excellent service continued with Teresa who assisted with the crucial, stages of our ...
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Comment on agent fees
Seems OK for London
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By: Marc von Grundherr
Sep 22, 2017
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Many thanks for your review Samuel, its good to hear you received good service from our Kensington lettings team, very pleased to hear you say 'seamless service' as this is what we do strive to provide across all our branches. Thanks again. Marc von Grundherr, Director ...

“Nice change to work with a broker who actually cares. ......”

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Sep 12,2017
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By: 'David'
Sep 12,2017
1 people found
this helpful
Nice change to work with a broker who actually cares. While Rajib was great dealing with finding me a flat, it was dealing with the issues after I moved in which counted. The bed was still there on checkin and the shower wasn't working. But ...
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Comment on agent fees
Half cost of Foxtons where I rented last time
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By: Marc von Grundherr
Sep 22, 2017
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Hi David, thanks very much for your comments but even I am amazed we got a plumber to you within 10 minutes: that is good! Very glad to hear you are happy with the service that our Beaufort Park branch is providing. Good luck with your tenancy. Kind regards, Marc von Grundherr, Director ...

“I am incredibly GRATEFUL to Sarah and Mark and the ......”

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Sep 11,2017
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Sarah
By: 'Melanie'
Sep 11,2017
1 people found
this helpful
I am incredibly GRATEFUL to Sarah and Mark and the whole team at Benham who have managed my property over the past 5 years. They have always been SO PROFESSIONAL and HELPFUL which gave me peace of mind as I live overseas. The accounts and maintenance ...
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N/A
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By: Marc von Grundherr
Sep 22, 2017
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Hi Mrs Moore, it was a pleasure to read your review and know that we are retaining your business because of the good letting and property management service we are giving you, thank you for taking the time to tell us. Best regards, Marc von Grundherr, Director ...

“In general they're OK. There are some communication issues - ......”

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Jul 07,2017
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By: 'A'
Jul 07,2017
0 people found
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In general they're OK. There are some communication issues - it takes on average a week to arrange for things to be fixed. I suspect it's the same for landlords because some very silly decisions have been made in their name. For example, we had ...
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“A disgusting property managment company who think mould is not ......”

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Jul 06,2017
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By: 'Gregory'
Jul 06,2017
1 people found
this helpful
A disgusting property managment company who think mould is not considered an emergency and won't even contact our landlord. Not to mention the dirty bed sheets stuffed in the cupboard that we had to get rid of before cleaning the whole flat and moving in. ...
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Comment on agent fees
It doesn't add up. It really doesn't make any sense. What are they even doing in that office?
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“Extremely slow maintenance service. Lack of update & I don't understand ......”

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Mar 03,2017
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By: 'Jong'
Mar 03,2017
0 people found
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Extremely slow maintenance service. Lack of update & I don't understand why the staff told a lie that he has already places a work order. Very focused on foreign investors/ Landlord not tenants. Never recommend this agent....
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Comment on agent fees
Horrible.
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“AVOID at all costs! As a landlady, I have found ......”

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Nov 10,2016
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By: 'RH'
Nov 10,2016
0 people found
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AVOID at all costs! As a landlady, I have found the service to be atrocious, almost non existent, the staff members are devious, crafty and deliberately make any excuse to squeeze as much money as they can from you. Most of the staff don't know ...
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Comment on agent fees
Extremely high, always taking money from you, even get a piece when you decide to sell your property, for nothing!
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By: Marc von Grundherr
Nov 14, 2016
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Riva, we have already resolved this with you some weeks ago so it is disappointing to see you posting such a spiteful review. We can't apologise for having Terms & Conditions of Business – they are there to protect both tenants and landlords. Marc von Grundherr, Director ...

“Shaheen was excellent. Honest, helpful and clear. Not remotely pushy, ......”

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Feb 29,2016
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By: 'Ben'
Feb 29,2016
0 people found
this helpful
Shaheen was excellent. Honest, helpful and clear. Not remotely pushy, he is the perfect supporter. Shaheen is also the funniest guy around. In 15 years of looking he's the best estate agent i've come across. Highly recommended....
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Comment on agent fees
‚£160 + ‚£20 for their credit checks. I do not appreciate having to pay others for my credit check - do financial companies force you to pay for your own credit check... no. Still, the service from Shaheen was excellent.
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“Having a bad experience with a certain large London agency (......”

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Dec 07,2015
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Monica
By: 'Julija'
Dec 07,2015
1 people found
this helpful
Having a bad experience with a certain large London agency (I have never expected). Benham & Reeves a rude estate agent in entire UK, I have ever met and a poor customer care service. They charge you to pay a deposit,ASAP!Without payment you can ...
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By: Marc von Grundherr
Feb 19, 2016
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All our procedures were followed and you read and signed all the relevant paperwork with a member of our staff present. We have very stringent procedures in place to protect tenants and all our staff are trained to explain our practices thoroughly. I have investigated this fully and found our staff to be exemplary in their communication with you and am sorry you have felt it necessary to write such a disagreeable review which does not appear to represent the full facts. ...

“Awful! They just take your money. No communication. Didn't attend ......”

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Sep 23,2015
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By: 'Lois'
Sep 23,2015
1 people found
this helpful
Awful! They just take your money. No communication. Didn't attend to any issues in the house and are still delaying IN Giving BACK OUr Deposit.  Trying to take 3k plus from us! Another agent that even came to our property (solicited also by the landlord) ...
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By: Lois
Oct 26, 2015
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Further to my initial review, after clarification about how the system worked, and having met with Christopher, we understood that we had this wrong and it was the landlord rather than this estate agency that was delaying. Benham & Reeves helped us put forward a proposal to the landlord that would best work in our interest and resolve the areas where the landlord had been disproportionate. Christopher kept us informed and up to date on progressions with the landlord and where it was necessary o ...

“I used this agent for about a year and at ......”

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Jul 04,2015
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By: 'Mr'
Jul 04,2015
2 people found
this helpful
I used this agent for about a year and at the end was very disappointed , lack of communication , did not monitor my tenant & my house stunk of weed ...would never use them again ! When I questioned Sam his attitude was rotten honestly thought he owned ...
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By: Marc
Jul 06, 2015
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I've investigated this and believe this is a fake review, possibly by another agent. We don't have any Landlords at Beaufort Park with the name Mr A Costas nor have we had any reports of properties being misused in the way prescribed in this review. As ARLA members and appointed agents by the developer and with an on-site branch at the development concluding many hundreds of successful lets at Beaufort Park, I can only presume this is an attempt to try and tarnish our good reputation. A pro ...

“Simon was professional in all aspects while managing the tenancy ......”

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May 29,2015
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Simon
By: 'staylor'
May 29,2015
0 people found
this helpful
Simon was professional in all aspects while managing the tenancy agreement. He was fare and unbiased to both parties during the agreement process. Simon went beyond his responsibility as a letting agent to ensure an agreement could be made between myself and the landlord and ...
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By: Marc
May 29, 2015
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Thank you very much for your feedback, we are glad to hear you received good advice and an efficient service from Simon and Rosie. We wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...

“I can't even explain what an absolute nightmare it has ......”

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May 06,2015
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By: 'Leon'
May 06,2015
3 people found
this helpful
I can't even explain what an absolute nightmare it has been the last 12 months dealing with this agency. I have not received adequate service from one single member of staff. From the very first day the Junior Lettings negotiator Krystal Richards had me and my ...
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By: Simran
May 15, 2015
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Hi Leon, after investigating this myself, it seems we are still in the middle of finalising the tenancy with you so I am not sure why you saw fit to review us so negatively when the matters you have raised with us are not yet resolved. Having reviewed all the correspondence between the landlord, us and you and having interviewed the staff involved, I do not believe we have acted unprofessionally either. Simran Prasad, Director of Property Management ...

“Dear Sirs,Our experience with Benham and Reeves was more ......”

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Mar 23,2015
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Marzia
By: 'Tatiana'
Mar 23,2015
0 people found
this helpful
Dear Sirs, Our experience with Benham and Reeves was more than satisfying, until inventory check out report was received. Beside the fact, that there were plenty of arguable deductions, we are still trying to get a part of the security deposit back after more than 6 ...
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By: Tatiana
Jun 01, 2015
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Thank you for your prompt actions implemented to resolve our problem! We are happy with everything now. ...

“Simon doesn't just do his job in the most excellent ......”

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Feb 23,2015
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Simon
By: 'map'
Feb 23,2015
0 people found
this helpful
Simon doesn't just do his job in the most excellent manner, he goes above and beyond his task. Moving is an extremely stressful process and him and Rosie made it easy for us from the very start to the very end, helping us with everything ...
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Comment on agent fees
Beyond reasonable, was actually surprise by the price as it's pretty low
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By: Marc
Feb 24, 2015
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Thanks very much for this wonderful feedback about our City lettings team and the service you have received from them. We hope you enjoy your new rental home. Kind regards, Marc von Grundherr, Director ...

“Professional and speedy service. Everything was handled electronically so no ......”

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Jan 25,2015
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By: 'cbrcuk'
Jan 25,2015
0 people found
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Professional and speedy service. Everything was handled electronically so no rushing around town to go to an office to sign paperwork....
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By: Marc
Jan 26, 2015
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Thanks for reviewing the service you received by our City property lettings team. We are trying to improve our green credentials by providing a paperless service wherever we can so its really good to have positive feedback like yours. Kind regards, Marc von Grundherr, Director. ...

“Great agency. Speedy and very attentive. Accommodated all of my ......”

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Jan 19,2015
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By: 'AnthonyS12345'
Jan 19,2015
0 people found
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Great agency. Speedy and very attentive. Accommodated all of my needs. Specifically Richa and Jay. I am very happy i worked with them to find the right property....
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By: Marc
Jan 26, 2015
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Thanks for your review Anthony, we are glad we helped you find a Hampstead rental property quickly and that you received good service. We hope you enjoy your tenancy. Kind regards, Marc von Grundherr, Director ...

“I moved from Germany to London. The first thing you ......”

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Dec 16,2014
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By: 'Best'
Dec 16,2014
0 people found
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I moved from Germany to London. The first thing you learn is that many agencies are unreliable. You call them, you write an email, but you don't get a call back. They promise you to make a reservation for an apartment. You fly to London ...
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“Great and efficient service. Viewed the property on a Friday ......”

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Dec 11,2014
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By: 'Darrin'
Dec 11,2014
1 people found
this helpful
Great and efficient service. Viewed the property on a Friday and took possession the following Friday - perfect and would certainly recommend....
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“From the initial point of contact through to the inventory ......”

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Dec 09,2014
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Sarah
By: 'David'
Dec 09,2014
2 people found
this helpful
From the initial point of contact through to the inventory and handover of keys this was a first class service. I was particularly impressed with the professionalism of Sarah and Rosie and the speed of reply to any queries. Whilst I am a tenant in ...
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By: Marc
Dec 11, 2014
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Thank you David for taking the time to review the service you received from Sarah and Rosie at our Canary Wharf branch. We do invest a lot in training our staff so its great to have such positive feedback about the customer care you received. Many thanks, Marc von Grundherr, Director ...

“B&R were great. The process from finding a property ......”

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Dec 05,2014
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Simon
By: 'Holly'
Dec 05,2014
1 people found
this helpful
B&R were great. The process from finding a property to moving in was swift, easy and Simon and Rosie helped every step of the way. We had no issues with the service from B&R and would definitely recommend the agency to family and ...
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By: Marc
Dec 11, 2014
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Thank you Holly for voting us as the best agent you've dealt with. We're glad to hear you had good service and wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...

“Simon was extremely helpful and professional in supporting my search ......”

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Dec 01,2014
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Simon
By: 'Luis'
Dec 01,2014
1 people found
this helpful
Simon was extremely helpful and professional in supporting my search for a new house. He managed to overcome all the hurdles that came up along the way and provided me with timely updates of the progress of the process. he managed to close the deal ...
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By: marc
Dec 11, 2014
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Thanks Luis, we really appreciate you taking the time to review our service and it's great to hear that our lettings negotiator Simon was helpful and knowledgeable, we do invest a lot in training our staff so we can provide the best possible service. Enjoy your tenancy. Best regards, Marc von Grundherr, Director ...

“Thanks for the very professional manner in which the letting ......”

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Dec 01,2014
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GEORGINA
By: 'JOHN'
Dec 01,2014
1 people found
this helpful
Thanks for the very professional manner in which the letting of our apartment is handled. Your Beaufort Team did a timely and excellent job. The whole letting process was quick and hassle free. Thanks and best regards...
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By: Marc
Dec 05, 2014
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Fantastic, thanks very much for reviewing us so glowingly, we are very glad to hear that the whole process was hassle free, this is one of our core objectives for providing good service. Kind regards, Marc von Grundherr, Director ...

“Mark was very helpful in finding an apartment for us ......”

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Nov 25,2014
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By: 'Peter'
Nov 25,2014
1 people found
this helpful
Mark was very helpful in finding an apartment for us at short notice and within our budget in our ideal location. He was available at very short notice to make sure that the letting went through smoothly and even took time out of his Saturday ...
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By: Marc
Dec 11, 2014
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Thanks Peter for taking the time to review the service you received from Mark Wellington our City & East London lettings area manager. Having good local knowledge is something we pride ourselves on having and its great to hear that your experience of finding a property and securing a tenancy with us was stress-free. That really does make the work worth it. Kind regards, Marc von Grundherr, Director ...

“Extremely efficient, very helpful team, on the ball, and rapid ......”

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Nov 21,2014
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Duncan
By: 'Duncan'
Nov 21,2014
1 people found
this helpful
Extremely efficient, very helpful team, on the ball, and rapid to deal with all enquiries and follow through needs, with charm and skill - all together a great credit to the firm and themselves. much appreciated. Duncan Clarke...
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By: Marc
Nov 25, 2014
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Thank you Duncan for your review, its really good to hear that our Knightsbridge lettings team are providing an efficient and skilled service, thanks for taking the time to tell us. Kind regards, Marc von Grundherr, Director ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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