Benham and Reeves Residential Lettings
4.1/5, 174 reviews
78% recommended
90% lettings valuation accuracy
79% lettings fee satisfaction
Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical ... show more Benham and Reeves Residential Lettings, an independent lettings agent operating in London since 1956 with a reputation built on more than five decades of specialism in corporate rentals and property management. With 10 London branches and 5 international offices in Dubai, Hong Kong, India, Malaysia and Singapore, we make doing business across geographical borders a seamless experience for clients worldwide.

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Latest Reviews

 View all Reviews 174
8th Mar 2024
reviewed by 'Eddie'
“Avoid at all costs. Dreadful experience as tenant throughout 3 year period- slow to repair heating and in fact didn't repair. ......”
23rd Jun 2023
reviewed by 'Javier'
“Terrible experience. They put pressure on you to sign contracts on the spot. I have zero professionalism in emails, with ......”
14th Apr 2022
reviewed by 'Shoro'
“Didn't return my deposit. I'm still chasing Benham & Reeves. They've already acknowledged that I left the flat in good condition....”
31st Mar 2022
reviewed by 'Ms Feng'
“I'm very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend ......”
26th Mar 2022
reviewed by 'Holly Doe'
“Thieves! At first we thought we had rented with the right agency, they were quick at taking your money and ......”
18th Oct 2021
reviewed by 'Daria'
“1.wanted to take a commission for renewing the lease.2. The pipe has been leaking since December 11th. No one has ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 90% 79% £300 £9,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
51 5 79 29 0 1 0 0 5 4
Opening Hours
  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Benham and Reeves Residential Lettings Branches (view all 16)
Beaufort Park, NW9
Canary Wharf, E14
City, EC4A
Ealing, W5
Ealing Estate Agents, W5
Hammersmith, W6
Imperial Wharf, SW6
Kew, TW8

“Flat let before it was even on the market!The ......”

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Oct 19,2017
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By: 'Kuba'
Oct 19,2017
0 people found
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Flat let before it was even on the market! The agent viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks ...
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Comment on agent fees
good
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“It was a pleasure to work with Benham & Reeves Residential ......”

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Oct 19,2017
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By: 'Greg'
Oct 19,2017
0 people found
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It was a pleasure to work with Benham & Reeves Residential Lettings. They made the whole process of finding our new home seamless. I can't commend them enough. Sam was always on hand to help us with everything we needed....
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Comment on agent fees
Fees are reasonable especially given the amount of effort the team put in
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“Based so very far away and living in Dubai, since ......”

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Oct 18,2017
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By: 'Margaret'
Oct 18,2017
0 people found
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Based so very far away and living in Dubai, since my husband passed away, I have found it a real struggle to be able to focus on looking after our properties in London and New York. My husband warned me to be very wary of ...
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Comment on agent fees
Good fees. Less than I pay in new york
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By: Marc von Grundherr
Feb 07, 2018
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Hi Margaret, it was very nice to read your feedback, I trust all your portfolio needs are being met and Glen has been very happy to assist you all the way. Thanks again, warm regards, Marc von Grundherr, Director ...

“The best service I ever used in London. Fast, reliable ......”

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Oct 18,2017
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By: 'Aaron'
Oct 18,2017
0 people found
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The best service I ever used in London. Fast, reliable and helpful staff. Easy to contact in case of any question....
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OK
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“Really relaxed and no hassle local estate agent. Easy to ......”

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Oct 18,2017
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By: 'Misha'
Oct 18,2017
0 people found
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Really relaxed and no hassle local estate agent. Easy to get a hold of and a much cheaper way to market your property than the usual estate agents. I would recommend!...
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Comment on agent fees
much cheaper
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“This is absolutely significant to me to leave reviews. My ......”

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Oct 16,2017
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By: 'Clinton'
Oct 16,2017
1 people found
this helpful
This is absolutely significant to me to leave reviews. My tenancy agreement started on Tuesday the 13th of July and I was handed the keys from the letting agency on the 14th of July. So I am now commenting two months after it started to ...
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N/A
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“Very straightforward and friendly to deal with. Very quick to ......”

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Oct 16,2017
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By: 'D'
Oct 16,2017
0 people found
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Very straightforward and friendly to deal with. Very quick to respond to questions and requests. Went out of their way to get everything arranged....
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OK
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By: Marc von Grundherr
Feb 07, 2018
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Thanks Ms Bertrand, very nice to read your positive feedback and hear how our Beaufort Park lettings team went the extra mile for you. I hope your tenancy is progressing well. Warm regards, Marc von Grundherr, Director ...

“Professional and courteous from start to finish. I'm never a ......”

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Oct 16,2017
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By: 'Monica'
Oct 16,2017
0 people found
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Professional and courteous from start to finish. I'm never a huge fan of moving, but it ran smoothly. A pleasure to deal with....
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OK
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“Excellent serviceI would recommend The Good Estate Agent as they ......”

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Oct 16,2017
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By: 'Nicholas'
Oct 16,2017
0 people found
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Excellent service I would recommend The Good Estate Agent as they found me a good tenant as soon as my property was empty...
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OK
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“Simon was always there when I had questions and he ......”

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Oct 12,2017
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Simon
By: 'Tyson'
Oct 12,2017
1 people found
this helpful
Simon was always there when I had questions and he tried very hard to help. He was always flexible when arranging times to view (and always with a smile), The whole process was stress free as Simon ensured constant communication between me and the landlord. ...
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Comment on agent fees
Ok
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By: Marc von Grundherr
Oct 16, 2017
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Thanks for your review Tyson, Simon will be very happy to hear it. We get a lot of good feedback from our City landlords and tenants and we are glad to hear you will recommend us, that is very kind of you. Best regards, Marc von Grundherr, Director ...

“What a great job... I was concerned using an agent ......”

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Oct 09,2017
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By: 'Benjamin'
Oct 09,2017
0 people found
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What a great job... I was concerned using an agent on site as I feared I would not be given a lot of choice but its quite the opposite as they were able to show me 10 flats and because it's all so close it only ...
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By: Marc von Grundherr
Oct 10, 2017
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Hi Benjamin, thanks very much for your review. Glad we managed to find you the right apartment to rent at Beaufort Park and we sorted out your concerns before you moved in. Kind regards, Marc von Grundherr ...

“Fantastic service from start to finish - helped me choose ......”

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Oct 06,2017
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By: 'DickieB'
Oct 06,2017
0 people found
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Fantastic service from start to finish - helped me choose the right property for the right price. Helpful and knowledgeable staff, definitely came across as the experts in London lettings....
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Comment on agent fees
OK
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By: Marc von Grundherr
Oct 10, 2017
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Thanks Richard, really good to hear that you were very satisfied with the service at our City branch, our staff have been with us many years so its good to hear they are passing on their knowledge as you would expect. Good luck in your new home. Kind regards, Marc von Grundherr, Director ...

“It is our pleasure to provide a review. Yet another ......”

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Sep 26,2017
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By: 'shabinsona'
Sep 26,2017
1 people found
this helpful
It is our pleasure to provide a review. Yet another fast, efficient and smooth tenancy agreement closed for us in 5 days. Very appreciative for a job well done to Mr Sam Shah and his team from Benham & Reeves at Beaufort Park. Always the best....
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Comment on agent fees
“Cheap for such great and efficient service”
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By: Marc von Grundherr
Oct 04, 2017
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Thanks very much for this lovely feedback about Sam and the good service you received from our Beaufort Park lettings branch, we do appreciate you taking the time to do this and I will ensure your comments are passed on to the Colindale team. Many thanks, Marc von Grundherr, Director ...

“I've been very happy with the service received so far. ......”

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Sep 20,2017
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By: 'Benjamin'
Sep 20,2017
0 people found
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I've been very happy with the service received so far. I have lived in London a long time but have recently had to leave to another country for work so I have had to sort everything remotely. B and R have been super helpful and ...
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Comment on agent fees
cheaper than others I have used
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By: Marc von Grundherr
Sep 22, 2017
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Thanks Joseph, our City team were really pleased to see your positive feedback. It was our pleasure to help you get to know London better and I wish you every success with your tenancy. Best regards, Marc von Grundherr, Director ...

“I had a very rewarding experience with Sam and Benham ......”

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Sep 19,2017
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By: 'Joseph'
Sep 19,2017
1 people found
this helpful
I had a very rewarding experience with Sam and Benham and Reeves. Sam went out of his way to ensure I got my flat rented out within 24 hours. Anne was very helpful and super efficient. I highly recommend them and will definitely use them again....
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Comment on agent fees
Fair
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By: Marc von Grundherr
Sep 19, 2017
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Hi Joseph, I'm glad we let your apartment at Beaufort Park so quickly and that you were very satisfied with the service you received from Sam and the team. Whilst we can't guarantee to let a property in 24hrs, we do manage this quite frequently such is the popularity of this property development! Thank you very much for taking the time to review us so positively. Kind regards, Marc von Grundherr, Director ...

“Glen at Benham Reeves gave us expert advice and was ......”

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Sep 19,2017
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By: 'Mark'
Sep 19,2017
0 people found
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Glen at Benham Reeves gave us expert advice and was extremely quick and efficient in finding suitable tenants for our property. This is the 4th time he has rented it and so quickly too! They organise repairs to be carried out by a number of ...
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By: Marc von Grundherr
Sep 19, 2017
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Hi Mark, thanks very much for taking time to review the service you have received from our Imperial Wharf lettings team. Glad to hear we are finding you good tenants and that you find our property management service to a high standard, that's very good to hear. Thanks also for rating our fees as fair, we do try to be as competitive as we possibly can. Kind regards, Marc von Grundherr, Director ...

“Mark is a professional, efficient and accommodating person. He combines ......”

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Sep 18,2017
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Mark
By: 'Daniel'
Sep 18,2017
0 people found
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Mark is a professional, efficient and accommodating person. He combines this with being very friendly and willing to help. He was on top of everything for me and kept me updated at all times....
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Comment on agent fees
Fine
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By: Marc von Grundherr
Sep 18, 2017
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Hi Daniel, thanks for taking time to post feedback about the service you received from Mark at our Hampstead lettings branch, we'll ensure your comments are passed on to him. Glad to hear your expectations were met with efficiency and appropriate knowledge. Many thanks, Marc von Grundherr, Director ...

“Very helpful agent - Sarah was always happy to conduct ......”

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Sep 18,2017
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Rosie
By: 'Victorua'
Sep 18,2017
0 people found
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Very helpful agent - Sarah was always happy to conduct evening views and was so flexible to be sure we had made the right decision and selected the perfect place. Rosie handled the paperwork and was super efficient. Rosie was really prompt and proactive and ...
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N/A
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By: Marc von Grundherr
Sep 18, 2017
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Hi Victoria, thank you very much for your kind review. Our Canary Wharf lettings staff are long-standing with the company and its good to hear from you that they are maintaining such good service levels. kind regards, Marc von Grundherr, Director ...

“Sam was really a great help when we were looking ......”

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Sep 18,2017
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By: 'Jerry'
Sep 18,2017
0 people found
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Sam was really a great help when we were looking for a flat. He helped us shortlist the best ones and arranged for viewings on a Saturday afternoon and a second viewing on Sunday as my partner was travelling a lot. The Admin was quick ...
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Comment on agent fees
Fair
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Jerry, Sam has been managing our Beaufort Park lettings branch since it opened on-site at the development in 2010 and its great to hear he is maintaining the service standards you expect. I wish you a successful tenancy. Kind regards, Marc von Grundherr, Director ...

“Lisa-Jane is one of a kind, maybe because she is ......”

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Sep 14,2017
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By: 'Emmanuel'
Sep 14,2017
0 people found
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Lisa-Jane is one of a kind, maybe because she is American and brings US customer service to the process, I can tell you it made a huge difference. She explains everything clearly and literally cannot do enough…I even caught her on the day I ...
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Comment on agent fees
Good
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By: Marc von Grundherr
Sep 18, 2017
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Thanks for leaving such lovely feedback about Lisa-Jane at our Knightsbridge lettings branch. Really glad to hear you appreciated the highly personalised professional service she provided and I wish you well with your tenancy. Best regards, Marc von Grundherr, Director ...

“This is the first time I live in London far ......”

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Sep 14,2017
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Jodie
By: 'Elliot'
Sep 14,2017
0 people found
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This is the first time I live in London far away from my home. It is so different from Azerbaijan but Jodie and Anne help me much. They show me beautiful homes and get me very good price and they explain all things to me. ...
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Comment on agent fees
Not expensive
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By: Marc von Grundherr
Sep 18, 2017
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Hi Elliot, thank you very much for your very positive feedback about the service you received from our Fulham lettings team. Thanks for rating our fees as not expensive as we do aim to be market competitive. I hope you will enjoy your new rental property at Imperial Wharf and have a happy tenancy. Best regards, Marc von Grundherr, Director ...

“I have just moved to Highgate from New York, and ......”

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Sep 14,2017
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By: 'Leumas'
Sep 14,2017
0 people found
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I have just moved to Highgate from New York, and initially found it very complicated to get a flat here. But when I found Ivan through a recommendation, the whole process became a lot easier. He certainly understands everything and explains it so I can ...
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Comment on agent fees
Cost for admin and checking of the inventory are both definitely fair
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Leumas, glad Ivan at our Highgate lettings branch was knowledgeable and able to help you understand the housing process here in the UK as we know it can be daunting for first-time tenants. I note that you have rated our fees as fair, we do aim to be highly competitive in the market. Wishing you a successful tenancy, kind regards, Marc von Grundherr, Director ...

“I cannot thank these 2 guys enough for what they have ......”

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Sep 14,2017
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Rahim
By: 'Asha'
Sep 14,2017
1 people found
this helpful
I cannot thank these 2 guys enough for what they have done for us. I just moved in to my property and the flat was not cleanedl.. I was very disappointed at first. I called Sam and he explained the owner had said he would clean ...
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N/A
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By: Marc von Grundherr
Sep 18, 2017
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Thanks Asha, I'm grateful for the positive feedback you have given regarding the service our lettings team have provided. Having a lettings branch on-site at Beaufort Park means we can react quickly when needs arise and it is good to read that we sorted out your flat clean to your satisfaction. I wish you well with your tenancy. Kind regards, Marc von Grundherr, Director ...

“I'm happy to give a review as I have a ......”

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Sep 13,2017
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Mark
By: 'Happy'
Sep 13,2017
0 people found
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I'm happy to give a review as I have a few properties which I have been letting through the Hampstead branch of Benham Reeves for a number of years. While there are staff changes it is clear they have very good training as the service ...
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By: Marc von Grundherr
Sep 18, 2017
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Thank you very much for this lovely review of our Hampstead lettings and property management team and the service you are receiving for your Hampstead rental property, its really good to hear that as a long-term client, we are consistently delivering the service you expect. It's very encouraging for our staff to see such reviews, thanks again. Marc von Grundherr, Director ...

“We are very happy with all the help we were ......”

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Sep 13,2017
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Teresa
By: 'Greg'
Sep 13,2017
0 people found
this helpful
We are very happy with all the help we were given. Teresa services were really good...when I come back home after work to go through any questions, she is always very fast in responding and made the whole process really easy.I can say ...
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Comment on agent fees
seems ok for London
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By: Marc von Grundherr
Sep 18, 2017
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Thanks for your review Greg, it's good to hear you got the guidance you needed regarding the admin relating to your Kensington tenancy and thank you for rating our fees as ok for London, we do aim to be very competitive in the market. All the best, Marc von Grundherr, Director ...

“Rajib did a great job in finding us the flat ......”

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Sep 13,2017
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By: 'Tom'
Sep 13,2017
0 people found
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Rajib did a great job in finding us the flat - he was really helpful and responsive. Sam has been great to liaise with and was very helpful and friendly throughout the 2 years we lived in this flat. If there was ever a problem, it ...
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N/A
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By: Marc von Grundherr
Sep 18, 2017
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Thank you for your kind feedback Tom, we really appreciate it and wish you all the best for your next move. Kind regards, Marc von Grundherr, Director ...

“Just amazing, no jokes! We could not be happier with ......”

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Sep 13,2017
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By: 'Patrick'
Sep 13,2017
0 people found
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Just amazing, no jokes! We could not be happier with the care and attention from Sam and Anne in the Beaufort Park office. Their professional, yet friendly service and knowledge of the development helped us complete everything so quickly and amazingly being able to call ...
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Comment on agent fees
You get what you pay for. The fees which Benham and Reeves charge are reasonable, fair, and value for money from my perspective”
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By: Marc von Grundherr
Sep 19, 2017
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Hi Patrick, so good to read your positive feedback here and thank you for rating our fees as reasonable, its really good to know that believe you have had "value for money". Will pass on your gratitude to Sam and the team. Kind regards, Marc von Grundherr, Director ...

“Top rating for this fantastic lady and this company – Teresa ......”

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Sep 12,2017
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Teresa
By: 'Johny'
Sep 12,2017
0 people found
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Top rating for this fantastic lady and this company – Teresa is amazing! We moved properties from another agent and Teresa made it such a simple and hassle free process. I'd also like to say thank you to the fantastic agent, Mia, who dealt with our ...
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Comment on agent fees
lower than others I have previously used
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“We were really happy with the service we received from ......”

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Sep 12,2017
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Mark
By: 'Perry'
Sep 12,2017
0 people found
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We were really happy with the service we received from Mark in particular. He kept us up to date and informed with all matters. The whole process was simple and efficient from move in day to check out. We have rented several times in London ...
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Comment on agent fees
Reasonable – in fact a positive bargain compared to others
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By: Marc von Grundherr
Sep 22, 2017
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Hi Perry, thank you for sharing your service experience here and for rating our service as efficient and our fees as reasonable. It is much appreciated by Mark at Hampstead and the management team. Kind regards, Marc von Grundherr, Director ...

“My partner and I rented a one bed apartment in ......”

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Sep 12,2017
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By: 'Lorna'
Sep 12,2017
0 people found
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My partner and I rented a one bed apartment in Dickens Yard. We had very specific requirements, all of which were met and the branch couldn't have been helpful. Nick went out of his way to ensure the flat was ready for our move in ...
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Comment on agent fees
Very competitive for the industry.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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