The Bristol Residential Letting Co
4.1/5, 87 reviews
79% recommended
89% lettings valuation accuracy
72% lettings fee satisfaction
The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants. Qualified friendly team - providing great service100% lettings - we ... show more The Bristol Residential Letting Co is one of the largest independent letting and property management company's in Bristol.

Established in 2004, by husband and wife team Ed and Emma Osborn, we focus exclusively on letting good quality properties to professional tenants.

Qualified friendly team - providing great service
100% lettings - we only do lettings!
Fantastic office- prime high street location
Quality Internet marketing -renting properties fast
ARLA regulated - ensuring the highest standards

We have a fantastic team who are passionate about our city and believe Bristol is a fantastic place to live.

Contact Us

Latest Reviews

 View all Reviews 87
17th Aug 2021
reviewed by 'Chris'
“Superbly managed for the past 15 years. Danny, Ed, and the team are first class, professional, and client focused. Highly recommended...”
30th Jun 2021
reviewed by 'Connie'
“Great experience with finding our new property, quick response times and happy to answer our questions. We have had a ......”
28th Jun 2021
reviewed by 'Laura'
“Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always ......”
10th Jun 2021
reviewed by 'Wei'
“I booked a view two days ago, but I didn't see anyone when I arrived the house. I have to ......”
13th Mar 2021
reviewed by 'Ros'
“I had a really awful experience with the Bristol Residential Letting Co. They took ages to make any repairs, even ......”
10th Mar 2021
reviewed by 'Billy'
“Great service. Great communication. Quick response. Used find a tenant service - found tenants within 2 weeks. Josh was very helpful ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 89% 72% £550 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 2 11 13 0 0 0 0 1 3
Opening Hours
  • Monday: 9.00 - 6.00
  • Tuesday: 9.00 - 6.00
  • Wednesday: 9.00 - 6.00
  • Thursday: 9.00 - 6.00
  • Friday: 9.00 - 6.00
  • Saturday: 9.00 - 2.00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

The Bristol Residential Letting Co Branches (view all 2)
Clifton, BS8
Southville, BS3

“They were very helpful and patient with a slightly complicated ......”

Share on :
Jul 29,2013
Minithumbup
By: 'David'
Jul 29,2013
0 people found
this helpful
They were very helpful and patient with a slightly complicated process, and met my expectations in all ways with their service...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have just used BRL for the second time in ......”

Share on :
Jul 05,2013
Minithumbup
By: 'Mr'
Jul 05,2013
0 people found
this helpful
I have just used BRL for the second time in the last 3 months. I used their let only service initially but have since used the inventory and check out service too. I used to do my own lettings and I'm glad to have found a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The Bristol Res. Let team offered clear, impartial advise on ......”

Share on :
Jun 21,2013
Minithumbup
By: 'GR60'
Jun 21,2013
0 people found
this helpful
The Bristol Res. Let team offered clear, impartial advise on my options when considering the let of my property as well as the processes I would have to go through. The team as a whole feels very personal, one of the reasons why I chose ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am Receiver of a number of flats and I ......”

Share on :
May 29,2013
Minithumbup
By: 'James'
May 29,2013
1 people found
this helpful
I am Receiver of a number of flats and I used Bristol Residential Lettings on three of them. I found that they quickly found tenants for all three at the rents they suggested and have subsequently managed them effectively and efficiently, dealing with any issues ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Dear Ed, rather belatedly, I wanted to say how pleased ......”

Share on :
May 21,2013
Minithumbup
picture is hidden
By: 'Chris'
May 21,2013
0 people found
this helpful
Dear Ed, rather belatedly, I wanted to say how pleased Jill and I are with the service we received from Don and his team at Bristol South. The telephone discussion we had with you was very helpful, and the speed with which you all swung ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been using Ed Osborn at Bristol Res Lets ......”

Share on :
Apr 30,2013
Minithumbup
picture is hidden
By: 'Warren'
Apr 30,2013
0 people found
this helpful
I have been using Ed Osborn at Bristol Res Lets since they started up in Clifton many years ago. An introduction was made by Ed and they have delivered successfully many times on a flat in Clifton usually within days of the instructions. I was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I found the service offered by the Bristol Residential Letting ......”

Share on :
Apr 08,2013
Minithumbup
By: 'Sugar_666'
Apr 08,2013
1 people found
this helpful
I found the service offered by the Bristol Residential Letting Company second to none, and they were exceptionally helpful froim start to finish. Specifically, the Lettings Negotiator was absolutely incredible at every stage of the process. She was helpful, insightful and literally went above and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The Bristol Residential Letting Co have managed my property for ......”

Share on :
Mar 21,2013
Minithumbup
picture is hidden
By: 'Mrs'
Mar 21,2013
1 people found
this helpful
The Bristol Residential Letting Co have managed my property for about 5 years, and I have always found them to be well organised, efficient and thorough....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are landlords living abroad, and having let out our ......”

Share on :
Mar 03,2013
Minithumbup
picture is hidden
By: 'Tom'
Mar 03,2013
1 people found
this helpful
We are landlords living abroad, and having let out our flat for 2 decades through another letting agency, we are so pleased that we made the change about 5 years ago to the Bristol Residential Letting Company. For several years now we have ourselves used our Bristol ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have so far used three different agents to manage ......”

Share on :
Feb 11,2013
Minithumbup
picture is hidden
By: 'Zimbo'
Feb 11,2013
0 people found
this helpful
I have so far used three different agents to manage my property in Bristol mainly because the first sold his business to the second from whom I had horrendous servce. Ed Osborne and his team stand out as by far the most professional team I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used Bristol Res Lets since I purchased a ......”

Share on :
Feb 08,2013
Minithumbup
By: 'John'
Feb 08,2013
0 people found
this helpful
I have used Bristol Res Lets since I purchased a number of flats for let in 2006 I have never had an issue with them in all these years. I have found the individuals I have dealt with always thoroughly professional and effective in executing their ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Before letting the property I had emailed several letting agents ......”

Share on :
Feb 08,2013
Minithumbup
By: 'L'
Feb 08,2013
0 people found
this helpful
Before letting the property I had emailed several letting agents and felt that this company really new their business. I contacted Deborah Hadley who came out, viewed the house and was very professional and had all the information I needed to hand. I signed up ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have been landlords for 13 years and for the last 3 ......”

Share on :
Feb 06,2013
Minithumbup
picture is hidden
By: 'Mark'
Feb 06,2013
0 people found
this helpful
We have been landlords for 13 years and for the last 3 years have been letting our harbourside apartment with BRL . We have found the service to be reliable & efficient - rent is always paid to us without any delay, regular inspections of the property are carried ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have been with BRL for just over a year ......”

Share on :
Feb 05,2013
Minithumbup
By: 'CP'
Feb 05,2013
0 people found
this helpful
We have been with BRL for just over a year and they are providing us with an excellent service. We previously spent 8 years with another agent and only wish we had found BRL sooner. In the first few months we had a number of issues ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When choosing a letting agent I visited 8 local agents and ......”

Share on :
Feb 01,2013
Minithumbup
By: 'Mark'
Feb 01,2013
0 people found
this helpful
When choosing a letting agent I visited 8 local agents and checked out their websites. Two agents stood out as being professional and enthusiastic agents, with Bristol Residential being the most friendly. This was supported by personal recommendations. They have manage two flats for me for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bristol Residential Properties have been looking after my property for ......”

Share on :
Jan 31,2013
Minithumbup
By: 'Greg'
Jan 31,2013
0 people found
this helpful
Bristol Residential Properties have been looking after my property for the past 4 years. I spent a portion of the year living abroad and it gives a great deal of confidence knowing that they are acting in my best interest when I am not in the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was a complete novice as a Landlady having just ......”

Share on :
Jan 31,2013
Minithumbup
By: 'R'
Jan 31,2013
0 people found
this helpful
I was a complete novice as a Landlady having just purchased my first property to let so I met several Agents but chose The Bristol Letting Company because I felt comfortable with them and confident that they could let my property as well as manage ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I find this agency to be reliable, and quick to ......”

Share on :
Jan 31,2013
Minithumbup
By: 'Denise'
Jan 31,2013
0 people found
this helpful
I find this agency to be reliable, and quick to respond to my needs. I am a foreign landlady and not too knowledgeable about letting procedures in England so I appreciate the fact that the staff member that I deal with is quite patient with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been extremely happy with the service I have ......”

Share on :
Jan 30,2013
Minithumbup
By: 'Diana'
Jan 30,2013
0 people found
this helpful
I have been extremely happy with the service I have had from Bristol Residential, they seem to keep both landlord and tenants happy!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“By far the best letting agency I have used in ......”

Share on :
Jan 09,2013
Minithumbup
By: 'Ben'
Jan 09,2013
1 people found
this helpful
By far the best letting agency I have used in the Whiteladies & Bristol area - and I have used most! The folks there were quick to sort any queries, and above all very reasonable - which is all too rare in their industry. Excellent value ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“As landlords, we have been using The Bristol Residential Letting ......”

Share on :
Jan 06,2013
Minithumbup
By: 'Polly'
Jan 06,2013
0 people found
this helpful
As landlords, we have been using The Bristol Residential Letting Company for the past seven years and have been very happy with the levels of service and information that we have always received from them. Tenants have been found quickly and we have never had ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely great service from the moment I made an enquiry. ......”

Share on :
Dec 18,2012
Minithumbup
By: 'Maxine'
Dec 18,2012
0 people found
this helpful
Absolutely great service from the moment I made an enquiry. This Lettings agency is professional, friendly and extremely efficient. They deal in more upmarket properties. We dealt with the Southville Branch this time and the Clifton Branch the time before finding them both equally as ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have been very impressed with Bristol Residential Letting's professionalism ......”

Share on :
Dec 16,2012
Minithumbup
By: 'Tony'
Dec 16,2012
0 people found
this helpful
We have been very impressed with Bristol Residential Letting's professionalism and efficiency both in terms of letting our flat (both times the property was let within five days) and with vetting potential tenants. We also had a glowing report back from our last tenant outlining ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I write as an accidental landlady - I moved in ......”

Share on :
Dec 14,2012
Minithumbup
By: 'Fox'
Dec 14,2012
0 people found
this helpful
I write as an accidental landlady - I moved in with partner 3 1/2 years ago and do not want to sell my flat while the prices are so low. The first agents I used were dreadful. Rent money though paid was not handed over for months ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were immediately made to feel that everything would be ......”

Share on :
Dec 10,2012
Minithumbup
By: 'Michael'
Dec 10,2012
0 people found
this helpful
We were immediately made to feel that everything would be looked after by the agent in a very positive way.Nothing was too much trouble.All questions were answered promptly.They listened to what we wanted..The whole branch seemed to work as a team....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I moved into a shared house which was managed by ......”

Share on :
Oct 29,2012
Minithumbdown
By: 'former'
Oct 29,2012
5 people found
this helpful
I moved into a shared house which was managed by them after seeing an advert for a room on the internet. I had to pay some agency fees and fill in some forms before moving in so they could do reference checks. I still had ...
read full review
What agent could do to change your mind?
Treat tenants with respect instead of trying to scam them.
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Former tenant
Dec 30, 2012
View all comments (3)
It also worth noting that prior to Bristol Residential Lettings discovering this site and responding to the 3 negative reviews on here (end of November), there was no positive reviews for the company and they were ranked one of the worst lettings agents in Bristol. However they then seem to of suddenly got 4 short positive reviews over a 9 day period (10-18 December) significantly increasing their position in the ranks. While I don't want to suggest anything, this does look slightly suspicious ...

“They missed so many things on the original inventory which ......”

Share on :
Oct 13,2012
Minithumbdown
By: 'Nick'
Oct 13,2012
1 people found
this helpful
They missed so many things on the original inventory which fortunately we went through quite carefully and amended. Still though, on leaving the property they tried to keep our whole deposit even though we'd left the flat scrupulously clean and as we'd left it. Not ...
read full review
What agent could do to change your mind?
They could have simply been honourable and given us our deposit back without all the hassle.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ed
Nov 27, 2012
View all comments (1)
Following vacation of this property there were 5 areas that were deemed to require deductions from the deposit amounting to about half the deposit. As is the tenants right they disputed this and the case was looked at by an indepndent case examiner (ICE) from the Tenacy Dispute Service. The ICE found that in 4 of the areas the tenants were fully liable for the proposed deductions and in the 5th area they found the tenants were 50% responsible. We do aplogise if Mr Crossling feels we were being h ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail [email protected] who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

Awards won by The Bristol Residential Letting Co

Regional Awards won by The Bristol Residential Letting Co

Individual Branch Awards

Bristol, BS3



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn