Bright Estate Agents
4.3/5, 78 reviews
83% recommended
80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
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Latest Reviews

 View all Reviews 78
24th Oct 2024
reviewed by 'Unknown'
“My experience with Bright Estate Agent has been nothing short of a nightmare. Initially, we were given a 6-month rental ......”
25th Jul 2022
reviewed by 'Joe'
“Patrick was extremely helpful and friendly and made the whole process so easy. Would definitely recommend this estate agents to ......”
12th Jul 2022
reviewed by 'Lloyd'
“Bright estate agents made my selling experience as easy as possible. They were knowledgeable about the market and really helped ......”
24th Sep 2021
reviewed by 'Amy'
“Highly recommend, staff went out of their way to make my move as quick and easy as possible. (Especially Patrick)...”
18th Aug 2021
reviewed by 'Phoebe'
“Easy and quick move in. Patrick was really friendly and approachable when sorting our apartment out. Came to sort any ......”
25th Mar 2021
reviewed by 'Robbie K'
“We’ve recently rented from Bright and the service was great. We were in a rush to get into the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 100% £79,950 £425,000
Lettings 100% 86% £595 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 0 44 12 4 0 3 0 1 1
Areas covered
  • M4 5JU
Address

First Floor, 58 Swan Street
Manchester
Greater Manchester
M4 5JU
0161 464 7181

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

“I used this agent to view an apartment two weeks ......”

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Sep 05,2017
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By: 'nothappywithbright'
Sep 05,2017
4 people found
this helpful
I used this agent to view an apartment two weeks ago and made an offer to purchase. This offer was accepted on friday towards end of day. On Monday morning, I chased for the Memo of Sale and was told they had got another offer ...
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By: Mr Daryanani
Sep 12, 2017
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and this same agent chooses to breach data confidentiality (DPA) laws by exposing the name of someone given just for viewing purposes! again - i stand by my view and would not use this agent ever again!!! Definitely DO NOT RECEOMMEND - AVOID like the plague! ...

“Hi We moved across to Lisa at Brights after being ......”

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Aug 18,2017
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By: 'Debbie'
Aug 18,2017
0 people found
this helpful
Hi We moved across to Lisa at Brights after being let down by another agent. Lisa has exceeded our expectations. She has been super efficient and has used her initiative and common sense to repair, prepare and let our property. I would totally recommend her ...
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Comment on agent fees
Good
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“We wanted to take the opportunity to thank Bright Estate ......”

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May 10,2017
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By: 'Jonathan'
May 10,2017
0 people found
this helpful
We wanted to take the opportunity to thank Bright Estate Agents for all your help over the last 12 months. The property was maintained to a good standard, all the communication with them was polite & friendly and we we're really impressed with their service. We couldn't ...
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By: Darren
Aug 30, 2018
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Jonathan, I am so pleased that things went well for you when renting from us. Many thanks for the kind review and all the best wherever you moved onto. ...

“Great service for a rental property. Thanks to Patrick, Lisa, ......”

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Mar 02,2017
Minithumbup
By: 'Tenant,'
Mar 02,2017
0 people found
this helpful
Great service for a rental property. Thanks to Patrick, Lisa, Beth and team for a seamless process from start to finish....
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By: Darren Shaughnessy
Jun 26, 2017
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Many thanks for your feedback. It is very appreciated.# All the best from the team at Bright. ...

“I read these reviews, and thought all estate agents we're ......”

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Jan 03,2017
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By: 'Laura'
Jan 03,2017
4 people found
this helpful
I read these reviews, and thought all estate agents we're just as bad, but these guys are by far the worst. If you're a tenant AVOID! In 18 months the apartment we rented suffered 4 floods, and the apartment was left damaged for 6 months. Whilst we appreciate ...
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By: Darren Shaughnessy
Jun 26, 2017
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Laura, As you re fully aware this was a problem with the roof in a purpose built block that was managed by another company. As a resident it was strictly YOUR responsibility to deal with the block managers but we instead took on the task of liasing with them and pushing for resolution. The repairs did take a very long time but I would like to ask you what you think we could have done to make things move faster. The parties involved included the block managers, the NHBC, the buildings ins ...

“Good old fashioned personal service with attsention to detail and ......”

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Nov 15,2016
Minithumbup
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Darren
By: 'The'
Nov 15,2016
1 people found
this helpful
Good old fashioned personal service with attsention to detail and care for the customer good local knowledge if the market and a quick sale says it all...
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Comment on agent fees
Commensurate with experience and result
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By: Darren Shaughnessy
Jun 26, 2017
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I am very pleased that we could help. We aim to please and very happy that we did. All the best from the team at Bright. ...

“Easily the worst and most incompetent agency I've dealt with, ......”

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Nov 11,2016
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By: 'Ana'
Nov 11,2016
9 people found
this helpful
Easily the worst and most incompetent agency I've dealt with, from the very beginning until the very end. It's more intellectually stimulating to talk to a wall, even though sometimes I think they pretend they're stupid deliberately to get away with the unprofessional behavior. Viewing ...
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By: Ana
Jun 29, 2017
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Speechless. Thank you for leaving this 'professional' and might I add - highly offensive - reply, so other customers know how you deal with your customers, this is an accurate public representation of your agency. It just reinforces what has been stated already by me and many other clients. I think this reply is enough and it's worth to be shared so others don't make the same mistake of going with your agency. I wish I had googled the reputation of your agency before I even signed up with you. ...

“Always very helpful and always keep their word! We would ......”

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Sep 20,2016
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By: 'Terry'
Sep 20,2016
1 people found
this helpful
Always very helpful and always keep their word! We would highly recommend Brights. We had a couple of small issues with the apartment my daughter was renting and Brights sorted them out quickly and to a high standard....
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Comment on agent fees
The fees were much the same as everyone else we spoke to and were explained to us clearly and transparently.
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By: Darren Shaughnessy
Jun 26, 2017
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Many thanks for your kind comments. They are very appreciated. Best wishes from the team at Bright ...

“From the word go Patrick has been a delight to ......”

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Sep 09,2016
Minithumbup
By: 'Rema2309'
Sep 09,2016
0 people found
this helpful
From the word go Patrick has been a delight to deal with. Very quick to respond attentive and friendly yet professional ....
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Comment on agent fees
Good
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“Renting a property for the first time was obviously a ......”

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Sep 07,2016
Minithumbup
By: 'A'
Sep 07,2016
0 people found
this helpful
Renting a property for the first time was obviously a daunting task.It couldn't have ran more smoothly with Bright Estates and their representative Patrick Brown. Flawless, informative and efficient service from start to finish. The stress and organisation of the letting was dealt with ...
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Comment on agent fees
Highly competitive
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“professional service from outset , adding value to property with initial ......”

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Sep 06,2016
Minithumbup
By: 'heather'
Sep 06,2016
0 people found
this helpful
professional service from outset , adding value to property with initial improvement advice before placing on market. Excellent on line photos and video , fully supported viewing and feedback and assistance through negotiation process. Best agent I have ever dealt with for buying or selling....
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Comment on agent fees
excellent value for service received
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“Over a sustained 6 year period working with this letting agency ......”

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Aug 31,2016
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By: 'Mr'
Aug 31,2016
0 people found
this helpful
Over a sustained 6 year period working with this letting agency I have always been communicated with proactively, with any issues with the property being resolved quickly....
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Comment on agent fees
They are broadly in line with the market and it is more about the service you get or value for money rather than what the fee's are as a crude measure.
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“My girlfriend and I met with Darren to view a ......”

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Apr 20,2016
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By: 'Stu'
Apr 20,2016
9 people found
this helpful
My girlfriend and I met with Darren to view a property in Reddish while it was still inhabited by the tenants we would be replacing. Darren phoned us 15 minutes before the appointment to ensure we were going to be there, then turned up 10 minutes late. ...
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By: Darren Shaughnessy
Jun 26, 2017
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We always ask that tenants sign tenancies in our office. On this occasion I agreed to sign up at the property in between saturday viewings on a busy viewing day as a favour to these guys as they could not do mid week. Whilst I agree that there were sone minir issues this was blown out of all proportion and exaggerated. There is some level of fabrication in this complaint. For example my "religuous" beliefs". Whilst I respect all religions and believe that true faith is a good thing, I myself ...

“I can very easily say that Bright Estate Agency are ......”

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May 18,2015
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By: 'n24'
May 18,2015
20 people found
this helpful
I can very easily say that Bright Estate Agency are the most incompetent group of people I have ever dealt with in my entire life. There were more issues with this flat, the landlord and the letting agency than there has been in every other ...
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By: N24
Jun 29, 2017
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Found this review 3 years later and you can still remember the 'filthy stinking fridge' apparently- hope this has caused you endless nights sleep and that your company has suffered as a result. I don't need to justify my review above, and countless people have found this helpful. ...

“We were tenants for approximately two years and unfortunately our ......”

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Oct 30,2014
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By: 'Jennifer'
Oct 30,2014
14 people found
this helpful
We were tenants for approximately two years and unfortunately our experience of Bright was very poor. During our time there the washing machine, oven and balcony door were all broken. The balcony door was on a bedroom meaning there was no fire escape from the ...
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What agent could do to change your mind?
Fixed things quickly and not been so difficult to deal with. I rented for 12 years in Manchester city centre and have never dealt with a letting agency as incompetent as them.
Attached Filesnbsp;
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By: Jennifer
Jun 29, 2017
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Chapter 3 of the International Residential Code says you're wrong about the balcony. A bedroom has to have at least two points of exit and seeing as there was no window in the bedroom that's what the balcony door was. From our experience of letting with you I'm not surprised you don't know the law or your obligations. ...

“A pretty poor experience overall. I was a tenant with ......”

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Sep 08,2014
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By: 'Mike'
Sep 08,2014
10 people found
this helpful
A pretty poor experience overall. I was a tenant with them for 14 months. We had massive mould issues for around 8 months of this. They were reluctant to sort and fobbed us off all the time. Upon exiting the property, they tried to charge us £180 for ...
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“I was a long-term tenant, and while you want the ......”

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Jul 10,2014
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By: 'Ade'
Jul 10,2014
15 people found
this helpful
I was a long-term tenant, and while you want the smaller companies to do well, I wasn't impressed. This one's had 2 core members during its various incarnations (Kings Residential Ltd; Astra, and Bright Estates) ¢â‚¬â€œ an estate agent, and a woman who covers the daily admin ...
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“I didn't really have any major issues with the agency ......”

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Jul 15,2013
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By: 'Elisabeth'
Jul 15,2013
9 people found
this helpful
I didn't really have any major issues with the agency other than the property management company they use which has proven to be very unreliable and many things remained faulty/broken for the entire 3 years duration of our tenancy. When it came to moving out ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:18 PM 11/10/2017 by Lisa Howatson

Awards won by Bright Estate Agents

Regional Awards won by Bright Estate Agents

Individual Branch Awards

Manchester, M4



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