54% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
58% lettings fee satisfaction
AT BRICKS & MORTAR, WE HAVE CREATED A REVOLUTIONARY CONCEPT IN THE WORLD OF PROPERTY. WITH A NEW WAY TO BUY, SELL OR LET OUT A HOME, THERE’S NOTHING QUITE LIKE IT IN THE NORTH EAST.Our award-winning business is built on strong foundations; we’re a dynamic, service-driven, family ...
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AT BRICKS & MORTAR, WE HAVE CREATED A REVOLUTIONARY CONCEPT IN THE WORLD OF PROPERTY. WITH A NEW WAY TO BUY, SELL OR LET OUT A HOME, THERE’S NOTHING QUITE LIKE IT IN THE NORTH EAST.
Our award-winning business is built on strong foundations; we’re a dynamic, service-driven, family run business with unrivalled local knowledge.
The ethos behind Bricks & Mortar is simple; accessibility, transparency and adaptability.
We’ve combined the simplicity and speed of an online agent, with the friendliness and personal service of a local one.
Some call it a hybrid estate agent, we call it a place where people and places really click.
Online, our website offers everything you need to track down your ideal property; from online appointment bookings and user profiles to instant valuation tools and those all-important property searches. Everything has been designed to make the process super easy and super-fast.
On the high street, we’re a smart, savvy bunch who know our market like the back of our hand. Feel free to drop by the Bricks & Mortar branch anytime you like and we’ll happily answer any questions you might have. We might even get the biscuits out.
We offer so much more than just sales and lettings, our services include; property management, building management, consultancy, handyman services, home staging, short-term lets with our hosting services, Bricks & Mortar: MyPropertyFile, peace of mind with Bricks & Mortar Protect and exclusive access to Bricks & More: The Lifestyle Membership. There’s nowhere else like us.
Whether you’re a buyer, seller, tenant or landlord, Bricks & Mortar is an estate agent everyone will feel at home with.
Our award-winning business is built on strong foundations; we’re a dynamic, service-driven, family run business with unrivalled local knowledge.
The ethos behind Bricks & Mortar is simple; accessibility, transparency and adaptability.
We’ve combined the simplicity and speed of an online agent, with the friendliness and personal service of a local one.
Some call it a hybrid estate agent, we call it a place where people and places really click.
Online, our website offers everything you need to track down your ideal property; from online appointment bookings and user profiles to instant valuation tools and those all-important property searches. Everything has been designed to make the process super easy and super-fast.
On the high street, we’re a smart, savvy bunch who know our market like the back of our hand. Feel free to drop by the Bricks & Mortar branch anytime you like and we’ll happily answer any questions you might have. We might even get the biscuits out.
We offer so much more than just sales and lettings, our services include; property management, building management, consultancy, handyman services, home staging, short-term lets with our hosting services, Bricks & Mortar: MyPropertyFile, peace of mind with Bricks & Mortar Protect and exclusive access to Bricks & More: The Lifestyle Membership. There’s nowhere else like us.
Whether you’re a buyer, seller, tenant or landlord, Bricks & Mortar is an estate agent everyone will feel at home with.
Latest Reviews
View all Reviews 68
13th Apr 2024
reviewed by 'Adam'
9th Feb 2024
reviewed by 'Nigel'
30th Apr 2023
reviewed by 'Zara'
19th Dec 2022
reviewed by 'Jessica Jenner'
11th Nov 2022
reviewed by 'Tennant01'
8th Nov 2022
reviewed by 'Hannah'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 54% | 100% | £0 | £0 |
| Lettings | 88% | 58% | £281 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 23 | 30 | 0 | 0 | 1 | 0 | 1 | 6 |
Areas covered
- Newcastle City Centre
- NE1
- Quayside
- NE2
- Jesmond
- NE3
- Sandyford
- NE4
- Heaton
- NE5
- Gosforth
- NE6
- Fenham
- NE7
- Tynemouth
- NE8
- Gateshead
- NE9
- Forest Hall
- NE10
Address
140 New Bridge Street
Newcastle upon Tyne
Tyne And Wear
NE1 2SZ
0191 230 5577
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Apr 28,2014
Apr 28,2014
0
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Hi me and the guys have used let's live here for a number of years. We found them to be very good at dealing with all of our queries including issues after we moved in relating to repairs. Definitely one of the better ones that ...
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Apr 23,2014
Apr 23,2014
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Wonderful, thank you for managing my Heaton property. I would like to recommend this office and let fellow landlords know they are a good bunch and you can trust them. They all work very hard to keep landlords happy, and my tenants have said they ...
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Apr 23,2014
Apr 23,2014
0
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I have been renting houses with Let's Live Here for five years.
I lived in halls for my first year and used a different letting agency my second year, which were terrible and caused me so much stress and upset that it affected my uni ...
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Apr 14,2014
Apr 14,2014
0
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I've been a Letslivehere tenant for just over a year now and it's safe to say I'm so happy with the service I've recieved. I've rented for a few years and never met such a kind and understanding agency! We viewed with Kellie who was ...
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Apr 14,2014
Apr 14,2014
0
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Thank you so much guys for the wonderful house, me and Ali are so happy and you've been great. Would recommend you to anyone wanting to rent a property in Newcastle!!! All the best, Emma & Ali...
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Mar 10,2014
Mar 10,2014
0
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My first and last dealing with Letslivehere started pretty well. They were friendly and helpful when we were looking at properties and when we were setting up the contract. However it is often difficult to test the quality of a letting agency just based on ...
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Oct 11,2013
Oct 11,2013
5
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Been renting for over ten years, never worked with a company so incompetent, sloppy and immoral.
When we were moving out they said they did not have an inspector who could look at the property before we left. But one, a Richard Wilson, LET HIMSELF ...
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What agent could do to change your mind?
Not tried to retain such an excessive amount for cleaning, even when challenged. Not produce invoices for cleaning that contradict what their own staff have seen, invoices which lack contact details. They could answer email correspondences. They could not call the validity of our sources into question. They could not let themselves into the house without permission.Attached Filesnbsp;
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Aug 21,2013
Aug 21,2013
1
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Of my 5 years as a student and professional in Newcastle, I have never dealt with a more incompetent, lazy and dishonest letting agent. On moving in to my first property with lets(not)livehere, I was very disappointed in the cleanliness of the flat. Not ...
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What agent could do to change your mind?
There is nothing that can be done let(not)livehere or any affiliated party to change my mind. They are charlatans and do not deserve to be in business.Attached Filesnbsp;
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Tenant Fees
Holding Deposit (per tenancy)
A refundable* holding deposit equivalent to one weeks rent is payable upon your offer being accepted.
*T&Cs apply- see our website for a full breakdown
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Customer Complaints Handling Procedure
As a firm licensed by safeagent, Bricks & Mortar aim to provide the highest standards of service to all landlords and tenants, but to ensure your interests are safeguarded, we offer the following:
Stage 1
If you believe you have a grievance, please write in the first instance to [email protected] stating the reasons for your complaint at the following address:
140 New Bridge Street, Newcastle upon Tyne, NE1 2SZ
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.
A formal written outcome of the complaint will be sent to you within 21 days.
If the nature of your complaint is such that we need further time to consider it, we will contact you and let you know the reason for the delay.
Stage 2
If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to Jill Gale who will review the complaint and the response sent at Stage 1.
You should outline the reasons you are not satisfied with the response to your complaint.
Following the conclusion of our in house review we will write to you with a formal written statement.
Stage 3
If you are dissatisfied with the conclusion of the in house review of the complaint you can refer the matter to The Property Ombudsman, Mitford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Last updated at 4:41 PM 30/10/2017 by allAgents
As a firm licensed by safeagent, Bricks & Mortar aim to provide the highest standards of service to all landlords and tenants, but to ensure your interests are safeguarded, we offer the following:
Stage 1
If you believe you have a grievance, please write in the first instance to [email protected] stating the reasons for your complaint at the following address:
140 New Bridge Street, Newcastle upon Tyne, NE1 2SZ
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.
A formal written outcome of the complaint will be sent to you within 21 days.
If the nature of your complaint is such that we need further time to consider it, we will contact you and let you know the reason for the delay.
Stage 2
If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to Jill Gale who will review the complaint and the response sent at Stage 1.
You should outline the reasons you are not satisfied with the response to your complaint.
Following the conclusion of our in house review we will write to you with a formal written statement.
Stage 3
If you are dissatisfied with the conclusion of the in house review of the complaint you can refer the matter to The Property Ombudsman, Mitford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
