Bricks&Mortar
2.8/5, 68 reviews
46% recommended
54% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
58% lettings fee satisfaction
AT BRICKS & MORTAR, WE HAVE CREATED A REVOLUTIONARY CONCEPT IN THE WORLD OF PROPERTY. WITH A NEW WAY TO BUY, SELL OR LET OUT A HOME, THERE’S NOTHING QUITE LIKE IT IN THE NORTH EAST.Our award-winning business is built on strong foundations; we’re a dynamic, service-driven, family ... show more AT BRICKS & MORTAR, WE HAVE CREATED A REVOLUTIONARY CONCEPT IN THE WORLD OF PROPERTY. WITH A NEW WAY TO BUY, SELL OR LET OUT A HOME, THERE’S NOTHING QUITE LIKE IT IN THE NORTH EAST.
Our award-winning business is built on strong foundations; we’re a dynamic, service-driven, family run business with unrivalled local knowledge.

The ethos behind Bricks & Mortar is simple; accessibility, transparency and adaptability.

We’ve combined the simplicity and speed of an online agent, with the friendliness and personal service of a local one.

Some call it a hybrid estate agent, we call it a place where people and places really click.

Online, our website offers everything you need to track down your ideal property; from online appointment bookings and user profiles to instant valuation tools and those all-important property searches. Everything has been designed to make the process super easy and super-fast.

On the high street, we’re a smart, savvy bunch who know our market like the back of our hand. Feel free to drop by the Bricks & Mortar branch anytime you like and we’ll happily answer any questions you might have. We might even get the biscuits out.

We offer so much more than just sales and lettings, our services include; property management, building management, consultancy, handyman services, home staging, short-term lets with our hosting services, Bricks & Mortar: MyPropertyFile, peace of mind with Bricks & Mortar Protect and exclusive access to Bricks & More: The Lifestyle Membership. There’s nowhere else like us.

Whether you’re a buyer, seller, tenant or landlord, Bricks & Mortar is an estate agent everyone will feel at home with.

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Latest Reviews

 View all Reviews 68
13th Apr 2024
reviewed by 'Adam'
“Avoid at all costs. They moved me into a flat with no working plumbing which they knew prior to the ......”
9th Feb 2024
reviewed by 'Nigel'
“A great company to deal with. Megan helped me through the whole letting process. Highly recommended....”
30th Apr 2023
reviewed by 'Zara'
“Just been out with Lauren, just found the most amazing flat in Rothbury Terrace. Thank you so much for finding ......”
19th Dec 2022
reviewed by 'Jessica Jenner'
“If it was possible to give less than 1 star, I would. Quite possibly the worst estate agent I have ever ......”
11th Nov 2022
reviewed by 'Tennant01'
“I live in one of the properties let by Bricks and Mortar and have had an awful experience. Since moving ......”
8th Nov 2022
reviewed by 'Hannah'
“I am a student at one of these properties and since moving in In august there has been what seems ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 54% 100% £0 £0
Lettings 88% 58% £281 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 1 23 30 0 0 1 0 1 6
Areas covered
  • Newcastle City Centre
  • NE1
  • Quayside
  • NE2
  • Jesmond
  • NE3
  • Sandyford
  • NE4
  • Heaton
  • NE5
  • Gosforth
  • NE6
  • Fenham
  • NE7
  • Tynemouth
  • NE8
  • Gateshead
  • NE9
  • Forest Hall
  • NE10
Address

140 New Bridge Street
Newcastle upon Tyne
Tyne And Wear
NE1 2SZ
0191 230 5577

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“The staff were friendly and extreamly helpful when finding the ......”

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Feb 17,2017
Minithumbup
By: 'Ryan'
Feb 17,2017
0 people found
this helpful
The staff were friendly and extreamly helpful when finding the perfect student accommodation, the boiler broke and the team was on top form and came out within the hour to make sure it was fixed! a really great service, really reccomend looking for the best ...
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Comment on agent fees
good
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By: Claire
May 08, 2017
View all comments (1)
Dear Ryan, I would like to thank you for taking the time in writing your review about letslivehere. We endeavour to offer the best possible service at all times and we're glad to be of service to yourself. I will pass on your comments to our whole team. Best Regards, Claire letslivehere ...

“An absolutely fantastic service, right up until the moment you ......”

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Jan 20,2017
Minithumbdown
By: 'Bj'
Jan 20,2017
6 people found
this helpful
An absolutely fantastic service, right up until the moment you sign your contract. Then they simply forget who you are, in my case even continually getting my email address wrong for 10 months. Impossible to get hold of, especially in emergencies. And a company which denies ...
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Comment on agent fees
Costly for no input
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“Terrible 'service' throughout our year. Beware when your property is ......”

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Dec 16,2016
Minithumbdown
By: 'Jed'
Dec 16,2016
4 people found
this helpful
Terrible 'service' throughout our year. Beware when your property is photographed at move-in by agent the photos are wide and general detail..on departure they are microscopic and used in clear support of retaining as much of your deposit as possible...in our case to ...
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Comment on agent fees
Ripp off for the 'service'
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“Amazing service, fantastic property! Thanks very much! I found the ......”

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Nov 22,2016
Minithumbup
By: 'EightSixTwo'
Nov 22,2016
1 people found
this helpful
Amazing service, fantastic property! Thanks very much! I found the service easy to use and the property at a fair price. I'd recommend to anyone!...
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Comment on agent fees
Great!
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“Amazing service, fantastic property! Thanks very much! I found the ......”

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Nov 22,2016
Minithumbup
By: 'EightSixTwo'
Nov 22,2016
0 people found
this helpful
Amazing service, fantastic property! Thanks very much! I found the service easy to use and the property at a fair price. I'd recommend to anyone!...
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Comment on agent fees
Great!
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“Terrible experience with this letting agent. When moving in the ......”

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Oct 18,2016
Minithumbdown
By: 'StudentFlat'
Oct 18,2016
2 people found
this helpful
Terrible experience with this letting agent. When moving in the inventory was inaccurate and the photos had been *conveniently* taken as to avoid all damp, damage, and dirt. For example: in one room, despite a damp patch measuring almost 2 meters x 1 meter the carpet was ...
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Comment on agent fees
£120- which considering how poorly they would communicate with us regarding or property (managed by them) is a lot.
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By: Letslivehere
Oct 18, 2016
View all comments (1)
Hi, we are sorry to hear that you had an unpleasant letting experience. If you could please call our Property Management Coordinator, Rose, on 0191 230 5577 to discuss these concerns that would be greatly appreciated. Kind regards, LLH ...

“Richard, let me a flat in Heaton, great service and ......”

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Sep 29,2016
Minithumbup
By: 'Cheap'
Sep 29,2016
0 people found
this helpful
Richard, let me a flat in Heaton, great service and flat. I had a problem with a water leak and damp. Sarah the manitance manager organised the manitance man to call out and flick my problems all on the same day fantastic customer service. Would ...
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Comment on agent fees
Very cheap compared to the market
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“Hi! I have just moved into my new property! It ......”

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Sep 19,2016
Minithumbup
By: 'Maisy'
Sep 19,2016
0 people found
this helpful
Hi! I have just moved into my new property! It is amazing! With help from the best staff! Thank you!...
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“LETSLIVEHERE IS THE WORST LETTING AGENT I HAVE COME ACROSS . ......”

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Sep 07,2016
Minithumbdown
By: 'Blossom'
Sep 07,2016
0 people found
this helpful
LETSLIVEHERE IS THE WORST LETTING AGENT I HAVE COME ACROSS . Firstly , my friend and I went to look for a house because we were traveling abroad in few days. After we found a house , we were told to pay £120 each which is ridiculous because the ...
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Comment on agent fees
It's TERRIBLE!!
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By: Larni McLean
Sep 12, 2016
View all comments (1)
Hi Blossom, we are sorry to hear you had an unpleasant lettings experience with letslivehere. The admin fee of £120 is a standard fee paid, and you will find we are have one of the cheapest in the area. If you wish to discuss your concerns please call our Property Management coordinator, Rose Duncan, on 0191 230 5577. Kind regards, LLH ...

“Awful - Would never use again.I signed for a ......”

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Jul 29,2016
Minithumbdown
By: 'Disappointed'
Jul 29,2016
1 people found
this helpful
Awful - Would never use again. I signed for a house, got a job out of the city so found a replacement tenant. The replacement tenant has paid in full their deposit so no money is owed to the property. They are refusing to give ...
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Comment on agent fees
Admin fee is ‚£120 which is the highest in Newcastle, especially when many don't charge admin fees.
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By: Letslivehere
Aug 24, 2016
View all comments (1)
Hi, we are sorry to hear that you had an unpleasant letting experience. We are one of the cheapest letting agents when it comes to admin fees in the area. If you wish to discuss your concerns please contact our Business Manager, Simon Blaylock, on 0191 230 5577. ...

“I was struggling with other Agency, approached Lets Live Here ......”

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Apr 28,2016
Minithumbup
By: 'Raj'
Apr 28,2016
0 people found
this helpful
I was struggling with other Agency, approached Lets Live Here and they provided me with an outstanding service for all my properties. Would recommend them to other properties owner. Thanks again for all your hard work....
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“I was a tenant using this management agency, once i ......”

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Apr 27,2016
Minithumbdown
By: 'Mike'
Apr 27,2016
1 people found
this helpful
I was a tenant using this management agency, once i moved in, many problems found in the property, pipes leaking, cooking hob not working, broken drawer, lights burnt out etc etc. If you report the problems for maintenance, you have to wait for at least 2...
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What agent could do to change your mind?
Quite expensive and once you have paid the agent's fee (with your rent), they wont give a sh_t about what you say
Attached Filesnbsp;
Comment on agent fees
Quite expensive and once you have paid the agent's fee (with your rent), they wont give a sh_t about what you say
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By: Larni McLean
Apr 28, 2016
View all comments (1)
Hi Mike, we take all our reviews seriously and would like the opportunity to discuss with you the supposed issues you have mentioned. Unfortunately we are unable to identify you or the property you had lived in with the limited information provided. In regards to your comment about being expensive; we are one of the cheapest letting agency's in Newcastle. Our fees are fixed at only £120 per person, where other high street agents charge half a months rent + VAT. We advertise our fees on our webs ...

“I have been with letslivehere for 3 years now and I ......”

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Apr 14,2016
Minithumbup
By: 'AshleighLandlord'
Apr 14,2016
1 people found
this helpful
I have been with letslivehere for 3 years now and I have had great service from the whole team. I started off not knowing a lot when it came to being a landlord as it was all new to me and they totally showed me the ...
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Comment on agent fees
Value for money!
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“Been extremely unhelpful !! Very rude and very defensive when they ......”

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Apr 01,2016
Minithumbdown
By: 'Unhappy'
Apr 01,2016
3 people found
this helpful
Been extremely unhelpful !! Very rude and very defensive when they have been asked questions that they appear unable to answer. Have had problems from the day of moving in to after moving out! Awful! Flat upon handing in the keys was spotless cleaned top to ...
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Comment on agent fees
High considering its targeting professionals and students !
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By: letslivehere
Apr 04, 2016
View all comments (1)
Thank you for taking the time to tell us about your unfortunate experience with us. We would like to look into this further for you. If you could please contact our Business Manager, Simon on 0191 230 5577 or [email protected] regarding the above that would be appreciated. We apologize for the inconvenience this experience may have caused you. Hope to discuss this soon. Many thanks, letslivehere ...

“Wanted a holiday cottage and was recommended Pebble cottage very ......”

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Feb 26,2016
Minithumbup
By: 'Kevan'
Feb 26,2016
0 people found
this helpful
Wanted a holiday cottage and was recommended Pebble cottage very warmly and welcoming inside clean and tidy .Very near to the bars and 50 meters to the sea front .All the rooms in the house were furnished to a good standard and it was lovely to ...
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Comment on agent fees
Fees for this was very good as we had 6 friends staying altogether
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“Really happy with lets live here, I've rented with them ......”

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Feb 22,2016
Minithumbup
By: 'Chris'
Feb 22,2016
0 people found
this helpful
Really happy with lets live here, I've rented with them for a year now and cannot fault the service particularly the aftercare once we've moved in has been much better than previous agents I've let from. I would highly recommend if you are looking for ...
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Comment on agent fees
good
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“This is for mainly first years as I'm sure second ......”

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Dec 02,2015
Minithumbdown
By: 'Evie'
Dec 02,2015
3 people found
this helpful
This is for mainly first years as I'm sure second years have already heard about the bad treatment from let's live here from other second years. First of all I came into my property in September hoping to move in, I had travelled 3 hours with ...
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What agent could do to change your mind?
Everything, basically just stop lying to students who are vunerable in their first years and believe anything you say. Start reacting to problems in huge properties faster. When someone has a rat infestation sort it out!!!! Also speak to your landlords. Know which landlord goes with which company and I would suggest that you at least meet with them a couple of times a year to sort out the problems wig flats. If the landlord isn't reacting to what your asking them to do, say that the tenant will have money knocked off or moved into another flat that you have available especially when there are ongoing problems.
Attached Filesnbsp;
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By: Hannah
Mar 27, 2018
View all comments (2)
Hi Pat could you post your email so that we could get in contact? ...

“Would not recommend this letting agency to anybody, professionals or ......”

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Nov 18,2015
Minithumbdown
By: '6angrystudents'
Nov 18,2015
0 people found
this helpful
Would not recommend this letting agency to anybody, professionals or students. Was rushed into signing an agreement after being told this property was very popular, I understand that this was part of the job however we were not offered other similar properties to view. Before ...
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What agent could do to change your mind?
The staff at the letting agency could be much more friendly, they are very defensive especially when you have a problem.. they disregard any responsibility!
Attached Filesnbsp;
Comment on agent fees
Considering they are a student letting agency, their admin fee and deposits are outrageous!
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Was this helpful? Yes
By: Mike
Nov 18, 2015
View all comments (1)
Hi thanks of the review, and I'm sorry to read your experience with our agency has not been a good one. We treat each review very seriously, perhaps you can advise which property you are referring to we will then have the opportunity to comment further, however in the mean time perhaps I can offer some thoughts. The tenancy you entered into is that of a let only tenancy with our company, you were advised of this (all tenants are) the the landlord only engages our services as such and you ...

“Agent give me a great place to stay whilst at ......”

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Jul 13,2015
Minithumbup
By: 'watson_c'
Jul 13,2015
0 people found
this helpful
Agent give me a great place to stay whilst at uni and at a great price i will be using lets live here next year...
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“Extremely happy with the staff at letslivehere they could not ......”

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Jul 08,2015
Minithumbup
By: 'danpoole'
Jul 08,2015
1 people found
this helpful
Extremely happy with the staff at letslivehere they could not of given me any more help if they tried the property i rented from letslivehere was stunning i was expecting to have to spend money on decorating but it was all fresh and ready to ...
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Comment on agent fees
fee's were not a problem letslivehere were very understandable
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Was this helpful? Yes
By: Mike
Jul 08, 2015
View all comments (1)
Thanks for your comments, we really do try to get it right every time..... ...

“was in my final year at uni and was starting ......”

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Jul 08,2015
Minithumbup
By: 'kenfowler'
Jul 08,2015
0 people found
this helpful
was in my final year at uni and was starting to struggle with money, they really helped they found me somewhere cheap and close to where i needed to be if it was not for the cheap payments i dont think i would of been ...
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Comment on agent fees
fees did not effect me one but these were so reasonable
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“Great service. After bad dealings with other letting agents in ......”

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Feb 12,2015
Minithumbup
By: 'Mary'
Feb 12,2015
1 people found
this helpful
Great service. After bad dealings with other letting agents in the area I was so happy to find Lets Live Here. Letting is now one less thing I have to worry about whilst studying. Thanks....
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“Worst agency, it's just a nightmare.1. The deposit is 3 months ......”

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Nov 27,2014
Minithumbdown
By: 'GeoCandy'
Nov 27,2014
2 people found
this helpful
Worst agency, it's just a nightmare. 1. The deposit is 3 months rent, so it's more than £2000 for just 12 months contract. 2. They are slow on all the requests. Our boiler was broken and it took them 2 weeks to find a man to repair it. 3. It's been 90 days ...
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“Thanks on behalf of myself and my flatmates, we are ......”

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Nov 14,2014
Minithumbup
By: 'David'
Nov 14,2014
0 people found
this helpful
Thanks on behalf of myself and my flatmates, we are very happy with the flat you helped us to find. We have and will further recommend you to friends and fellow students alike. The best things have to be the variety of flats and houses ...
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Comment on agent fees
Value For Money!
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“Me and my friends used letslivehere to rent a house ......”

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Nov 11,2014
Minithumbup
By: 'JamesTindall'
Nov 11,2014
0 people found
this helpful
Me and my friends used letslivehere to rent a house and we moved in over the summer. the team were so helpful, they took us around all the houses they thought would be good for us, it was so difficult to choose because they were ...
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Comment on agent fees
Fees were very reasonable, and explained to us at the start even before we viewed the houses. We knew what we were paying and it was all clear and simple to us.
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“The other reviews of this agency are clearly either staff ......”

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Aug 27,2014
Minithumbdown
By: 'Kels91'
Aug 27,2014
2 people found
this helpful
The other reviews of this agency are clearly either staff or landlords who have not experienced first hand the appalling treatment of property complaints and mis-management of the properties they let. They will lure you in with great hopes and expectations, claiming they are different ...
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What agent could do to change your mind?
Managed the property correctly and fixed problems when they should have instead of procrastinating
Attached Filesnbsp;
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“¯Â»Â¿We are a retired couple living in London. My wife ......”

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Jun 21,2014
Minithumbdown
By: 'John'
Jun 21,2014
2 people found
this helpful
¯Â»Â¿We are a retired couple living in London. My wife comes from Newcastle and after her parents passed away we asked Lets Live Here to find tenants for the flat in which her parents had lived for 60 years. The arrangement was for a fully managed ...
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“I've used letslivehere for the last 18 months and they've just ......”

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May 08,2014
Minithumbup
By: 'Miss'
May 08,2014
0 people found
this helpful
I've used letslivehere for the last 18 months and they've just confirmed another 12 month let. They are reliable can always let my property and the team are very organised and professional. Definitely recommend this agency. 10/10...
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“Excellent service letslivehere team thank you for letting my large 4 ......”

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May 08,2014
Minithumbup
By: 'Nathan'
May 08,2014
0 people found
this helpful
Excellent service letslivehere team thank you for letting my large 4 bed property in jesmond, great staff in the front of office, the new office is impressive however the fees are cheaper than most of the local agents! Very pleased to have found a trust worthy ...
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“I have been with lets live here for 2 yrs i ......”

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Apr 30,2014
Minithumbdown
By: 'Jessy'
Apr 30,2014
0 people found
this helpful
I have been with lets live here for 2 yrs i leave in June when contract ends and i'm counting the days,on a number of occassions i have phoned them about issues in flat,there not interest very polite on phone but never seems to ...
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Tenant Fees

Holding Deposit (per tenancy)

A refundable* holding deposit equivalent to one weeks rent is payable upon your offer being accepted.

*T&Cs apply- see our website for a full breakdown

Last updated on 04/06/2019, 5:21 PM by Claire Scott, Head of Residential

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Handling Procedure

As a firm licensed by safeagent, Bricks & Mortar aim to provide the highest standards of service to all landlords and tenants, but to ensure your interests are safeguarded, we offer the following:

Stage 1

If you believe you have a grievance, please write in the first instance to [email protected] stating the reasons for your complaint at the following address:

140 New Bridge Street, Newcastle upon Tyne, NE1 2SZ

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures.

A formal written outcome of the complaint will be sent to you within 21 days.

If the nature of your complaint is such that we need further time to consider it, we will contact you and let you know the reason for the delay.

Stage 2

If you are not satisfied with the outcome of your complaint at Stage 1 you can refer the matter to Jill Gale who will review the complaint and the response sent at Stage 1.

You should outline the reasons you are not satisfied with the response to your complaint.

Following the conclusion of our in house review we will write to you with a formal written statement.

Stage 3

If you are dissatisfied with the conclusion of the in house review of the complaint you can refer the matter to The Property Ombudsman, Mitford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Last updated at 4:41 PM 30/10/2017 by allAgents

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