94% lettings valuation accuracy
62% lettings fee satisfaction
Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.
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Brand Vaughan, is a forward-thinking, independent agency who combine the latest technology in estate agency with years of traditional experience.
Latest Reviews
View all Reviews 131
2nd Nov 2024
reviewed by 'Chris'
3rd Oct 2024
reviewed by 'Chris'
14th Aug 2024
reviewed by 'andyf'
30th Apr 2024
reviewed by 'A very upset tenant'
10th Feb 2024
reviewed by 'Beth'
12th Jan 2024
reviewed by 'May Win'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 62% | £564 | £3,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 6 | 16 | 39 | 29 | 2 | 16 | 1 | 2 | 9 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Nov 02,2024
Nov 02,2024
0
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Terrible agency. Aggressive and threatening staff, caused my daughter severe mental distress.
Avoid...
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Oct 03,2024
Oct 03,2024
6
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Brand Vaughen Student lettings are an awful company to deal with, from the day one when the girls moved in they had problems such as no heating and no Wi-Fi emails sent and calls made but it took weeks to get sorted.
Within a few ...
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Aug 14,2024
Aug 14,2024
0
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The service I receive from this company is a joke.
I am a landlord and ended up using Brand Vaughan as my previous company was acquired, not through any choice I made.
They have recently formed some sort of alliance with a company called Michael ...
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Apr 30,2024
Apr 30,2024
0
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Worst letting agency in the UK. Please, first of all, take a look at the attached pictures; these were the conditions my partner and I were living in. They kept saying they would fix this issue but they never did and it was progressively getting ...
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May 01, 2024
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(1)
Brand Vaughan is an awful letting agency.
I've shared your experience on X. I hope you don't mind.
@ExploitedTenant #BrandVaughan #ExploitedTenantsUk
Best Regards ...
Feb 10,2024
Feb 10,2024
2
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this helpful
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Im a student, and i wanted to warn everyone about this letting agency. They are secretive and unhelpful, as well as rude and condescending. When trying to make sure they didn’t sell our house for next year to someone else, I called the company ...
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Apr 15, 2024
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(3)
I’ve heard similar and can certainly concur on their condescending manner. There is an implicit attitude that a renter is somehow a lesser person than a landlord. They suffer from staff turnover so continuity is an issue. They moved their office out to Worthing, ironically because of the cost of renting an office in Brighton but also I suspect to reduce in person visits from the great unwashed. ...
Jan 12,2024
Jan 12,2024
1
people found
this helpful
this helpful
I'm really let down! I'm sharing my story to help prevent others from having to deal with the same problem.
In February, I'll be moving to Brighton for work. We started looking for a property in January because we live in London and getting a ...
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Jan 07,2024
Jan 07,2024
3
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With regret, I am leaving Brand Vaughan a 1-star review to reflect my experience with them.
This is not a reflection of all staff at the company, as I did indeed have some positive, professional experiences during my tenancy.
It appears to me that from ...
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Oct 08,2023
Oct 08,2023
2
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My name is Krzysztof Perek, and I am writing to you on behalf
of my partner, Alexander Nadasky, and myself. We are both residents of Brighton, currently residing at 2
Abbey Road since February 2023. We are international students who moved from London to Brighton in
search ...
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Sep 22,2023
Sep 22,2023
2
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My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black mould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken ...
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Dec 31,2022
Dec 31,2022
2
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our house has rotting floor boards and a reoccurring damp/ mould problem which the land lords are fighting tooth and nail not to fix. we've sent several emails with photographic proof and we've been told that we need to open the windows and run the ...
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Apr 04, 2024
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(1)
Brand Vaughan is an awful letting agency.
I have been renting a flat from Brand Vaughan for a long time.
Unfortunately, after many years of neglect by my landlord, the flat is now in an extremely poor condition.
The problems are serious and include rotten windows, penetrating damp, and the associated humidity, condensation and mould. In legal terms, my landlord has been in breach of the tenancy agreement for an unacceptable amount of time.
Despite the extremely poor condition of the f ...
Nov 10,2022
Nov 10,2022
2
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I have been with this agency for about 3 years, and as far as there are no problem with the property and you pay your rent, they only contact you for renewals and not much else. I reported a leak 2 years ago, after all this time ...
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Apr 29, 2024
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(1)
I've had a similar experience (Brand Vaughan are awful).
I've shared your experience in twitter (BrandVaughan ExploitedTenantsUk).
I hope you don't mind.
Best Regards ...
Sep 24,2022
Sep 24,2022
1
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this helpful
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I’d say the service provided by Brand Vaughan has been appalling, but in fact it has been non-existant. The property was not ready for the move-in date, falsely advertised, and despite our constant chasing, they have done almost nothing for an entire month, all ...
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Sep 22,2022
Sep 22,2022
0
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I have used other agents and consider myself very lucky to have contacted Beth at Brand Vaughan, she was very knowledgeable, polite, easy to talk to and was and is extremely efficient.
I look forward to a long relationship with her and Brand Vaughan....
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Sep 15,2022
Sep 15,2022
3
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They are an appalling lettings company. They do not care about their tenants, they hold onto deposits, don’t listen to complaints. I have never dealt with such an awful firm...
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Sep 19, 2022
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(1)
Many thanks for your comments. I am sorry to hear that you have had a bad experience. If you would be happy to, could you give me more detail in an email and this will then be investigated internally and improvements made where necessary - please send any details to [email protected]. Thank you ...
Sep 01,2022
Sep 01,2022
2
people found
this helpful
this helpful
Terrible agent. Slow communication and short notices of visits (barely legal). If something was broken (such as the heating) it would take more than a week to get it solved. At the end of the tenancy unreasonable charges were made against us. We disputed the ...
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Jun 02,2022
Jun 02,2022
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Brand Vaughan's staff are friendly, helpful and efficient. They have managed property for us for some years now and they always go above and beyond to ensure that everything runs smoothly. I highly recommend them, both as letting and sales agents....
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May 13,2022
May 13,2022
2
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I called up regarding a studio this afternoon, spoke to a man with an unprofessional and rude manner. He completely disregarded my questions and repeatedly said “what?” to everything I was saying. I was shocked at how unprofessional it was....
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Apr 19,2022
Apr 19,2022
3
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This agency is the worse I have had dealings with, I warn other. landlords to stay well clear (absolute shower)...
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Mar 09,2022
Mar 09,2022
0
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As a result of Ruby's service, leasing was made easy. She was enthusiastic, when presenting various different apartments, making a usually tedious process enjoyable. In addition, when it came to securing the property, Ruby helped after-hours to help finalise the deal which was greatly appreciated....
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Feb 22,2022
Feb 22,2022
0
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Chloe Stringer has been the most helpful lettings agent I have ever come across since being at Uni! I had difficulties with my tenancy, and she personally made the extra effort to ensure everything ran smooth with my tenancy swap-over! Her communication, professionalism and care ...
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Feb 15,2022
Feb 15,2022
0
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They truly do care for individuals and contact is both easy and incredibly fast, the staff are ready to assist in any way possible and they will be sure to rectify any mishap. Thank you!...
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Feb 15,2022
Feb 15,2022
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I have brought a house with 4 other friends, a student home, and we're really happy with the location and price and also the help acquired also. Only negative thing we have to say is that we was told that wifi was included and turns out ...
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Feb 04,2022
Feb 04,2022
4
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''I've tried to call you a couple of times.' Is one of the standard opening lines when Brand Vaughn haven't returned a call or an email request.
As a landlord, I paid Brand Vaughn to manage on of my properties. I was appalled at ...
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Jan 27,2022
Jan 27,2022
0
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Chloe has gone above and beyond to help me with exceptional attitude. Thank you. She has always got back to me with updates and alternative ideas to help
me with my situation. I can't thank her enough....
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Jan 21,2022
Jan 21,2022
0
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Very helpful and efficient throughout the whole process so far. During viewing of the place, Greta was quick to answer all my questions so great help when deciding where to rent....
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Jan 21,2022
Jan 21,2022
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Beth was so amazing! really helped us a lot with finding a house. We were struggling and she picked out four amazing houses in our price range. Was really interactive with us and seemed really eager to help us find THE house. Thank you so ...
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Jan 21,2022
Jan 21,2022
0
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Me and my friend came to look at a house to rent for next year of uni and Miss Greta has been extremely helpful, friendly and enthusiastic. She showed us around and showed the highest level of professionalism. I am glad she helped up with ...
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Jan 19,2022
Jan 19,2022
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Beth was amazing with showing us exactly what we wanted and told us everything we wanted to know about the houses, and she let us look around as much as we wanted and film the houses for our other two housemates which was very much ...
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Jan 18,2022
Jan 18,2022
2
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Awful customer service, didn’t care that they have been advertising a house that is unliveable, covered in black mould that the landlord refuses to fix, when asked brand Vaughn said it wasn’t their problem and when asked to stop advertising this home they ...
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Jan 18,2022
Jan 18,2022
0
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Had a house viewing with Beth and she was lovely, answered any questions we had and told us all we needed to know about the house....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
