Bourne Estate Agents
4.4/5, 221 reviews
83% recommended
100% lettings valuation accuracy
79% lettings fee satisfaction
The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.Bourne ... show more The directors, managers and staff at Bourne have a wealth of experience within the property industry, dating back to the 1980’s. Having worked through both challenging & buoyant places, we have an excellent understanding of the property industry and more importantly, what it takes to succeed in today's ever-changing market.

Bourne is run by local people, the vast majority of our team live in the immediate area, with children in local schools, we know our market, understand our clients and we’re passionate about this area and its community as you are.

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Latest Reviews

 View all Reviews 221
14th Apr 2024
reviewed by 'Helen Rooney'
“We appointed this agent and met with the manager Andy Gearing who made a wonderful presentation about the high achievements ......”
1st Feb 2024
reviewed by 'Mikhail Basman'
“We've hired them as our rental property managers and they will always side with the tenants. The tenants constantly misused ......”
25th Jan 2023
reviewed by 'jody dobson'
“thanks for the work guys. was pleased with my purchase. the guys (especially david) went above and beyond. chasing solicitors ......”
30th Dec 2022
reviewed by 'GS'
“Great service by Tom, Jim and David, where all my questions were answered and any issues were quickly chased with ......”
25th Sep 2022
reviewed by 'Disappointed'
“Seemed nice and helpful at first but turned out to be very slow to replying when it came to faults ......”
12th Sep 2022
reviewed by 'Ben'
“Made it very clear throughout the tenancy that their own concern was making sure the landlord got his money, rather ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 79% £500 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
27 2 37 15 81 8 38 2 0 11
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bourne Estate Agents Branches (view all 6)
Alton, GU34
Farnham, GU9
Godalming, GU7
Guildford, GU1
Petersfield, GU32
Woking, GU21

“Always efficient, enthusiastic and courteous. We were kept sane when ......”

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Oct 05,2014
Minithumbup
By: 'NJTaylor'
Oct 05,2014
3 people found
this helpful
Always efficient, enthusiastic and courteous. We were kept sane when things weren't going well (delays caused by third parties) as Bourne took immediate proactive steps to put things right. We were given sound advice, with no pressuring to accept offers. The staff were always so ...
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“I was very happy with the quality of service provided ......”

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Oct 03,2014
Minithumbup
By: 'Bob'
Oct 03,2014
5 people found
this helpful
I was very happy with the quality of service provided and the courteous, professional nature of the staff. Jenna helped me to find a tenant and explained the entire process with sufficient clarity. She called from time to time to ensure that everything was progressing ...
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“I have great respect for these two people they made ......”

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Oct 02,2014
Minithumbup
By: 'Robert'
Oct 02,2014
3 people found
this helpful
I have great respect for these two people they made the whole buying process less troublesome than I ever imagined it would be nothing was too much trouble, they were very patient with me even when I was not as co-operative as I should have ...
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“Used Bournes letting dept, Jenna was very helpful, punctual at ......”

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Oct 01,2014
Minithumbup
By: 'Jeremy'
Oct 01,2014
5 people found
this helpful
Used Bournes letting dept, Jenna was very helpful, punctual at all times, returned calls and emails promptly and moved the whole process along. Very efficient and would be happy to do business with them again....
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“My wife and I found the communication between the agent ......”

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Oct 01,2014
Minithumbup
By: 'Jack'
Oct 01,2014
5 people found
this helpful
My wife and I found the communication between the agent and ourselves to be very good. The additional effort and time put in by Gemma ensured our purchase went ahead. We would definitely use Bourne Estate agents again....
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“The responsiveness, helpfulness and general service from Kieran and Jenna ......”

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Oct 01,2014
Minithumbup
By: 'Catherine'
Oct 01,2014
5 people found
this helpful
The responsiveness, helpfulness and general service from Kieran and Jenna at Bourne Alton was superb. From arranging the viewing of the first property through to moving in, everything was actioned super quickly and efficiently. Both Kieran and Jenna were so helpful and so pleasant to ...
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“It is clear to me that Andrew prides himself in ......”

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Sep 30,2014
Minithumbup
By: 'Nick'
Sep 30,2014
3 people found
this helpful
It is clear to me that Andrew prides himself in his honesty and professionalism. Unfortunately, those are qualities that were lacking with the previous Estate/Lettings Agents that I have used over the last 2+ years. I have every confidence in Andrew and his team...
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“The whole sales team at Bourne have been exceptionally helpful ......”

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Sep 30,2014
Minithumbup
By: 'Carter'
Sep 30,2014
3 people found
this helpful
The whole sales team at Bourne have been exceptionally helpful and professional towards me during the sales process. It has been an incredibly difficult time for me moving after over thirty years in my home but Gemma has been there each step of the way ...
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“We were very happy with the team at Bourne whilst ......”

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Sep 29,2014
Minithumbup
By: 'Sian'
Sep 29,2014
3 people found
this helpful
We were very happy with the team at Bourne whilst selling our house. They were very helpful, dealing with a problematical tenant and the delays that were caused. They were good at keeping us informed throughout marketing and the sale which was important as we ...
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Comment on agent fees
I should have done a little more negotiating to try get a lower fee!
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“We will never use them again, won't recommend them to ......”

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Jun 24,2014
Minithumbdown
By: 'ex-tenant'
Jun 24,2014
7 people found
this helpful
We will never use them again, won't recommend them to anyone, please do avoid, they are rude unprofessional and will go the extra mile to make you go the long way, very bad experience....
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“A most frustrating experience. We found them incompetent, added no ......”

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Oct 04,2013
Minithumbdown
By: 'Michelle'
Oct 04,2013
21 people found
this helpful
A most frustrating experience. We found them incompetent, added no value to the sales process, have poor negotiation skills. Also found the owner arrogant and patronising. Don't like leaving bad reviews but it was such a poor process, leaving us out of pocket with no ...
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What agent could do to change your mind?
Try to understand your customers' perspective. Don't patronise your clients, and perhaps an apology for your errors would be a start.
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By: Rob
Sep 21, 2017
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Exactly the same experience here. They had the property we bought on the market for well over a year, but when we started the conveyancing process it was totally unready for sale - missing building regs, FENSA certificates - you name it. Wasted huge amounts of our solicitors time (and our money) chasing and chasing to get things done, with total incompetence from the Bourne team *. Ugh!! And even at the end, when they knew they'd fouled up, not a whimper of an apology - they clearly didn't care ...

“went well from the begining always happy to let the ......”

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May 31,2013
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Esther
By: 'umesh'
May 31,2013
1 people found
this helpful
went well from the begining always happy to let the trades in to start work and got a tenant quickley Esther helped with negoations well with the tenant...
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“We have moved into our new home just over 2 weeks ......”

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May 30,2013
Minithumbup
By: 'Bayly/Hunter'
May 30,2013
9 people found
this helpful
We have moved into our new home just over 2 weeks ago and would like to thank Gemma and Andrew Miller from the Alton branch of Bourne Estate Agents for their hard work to make the purchase process as smooth and painless as possible. Both have ...
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“Having been on the market a little while with another ......”

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May 29,2013
Minithumbup
By: 'Alison'
May 29,2013
14 people found
this helpful
Having been on the market a little while with another estate agent, (where it felt as though we had been completly forgotten!), I went to view a property with Gemma from Bourne (Alton) and she completely inspired me about the services and the attention that ...
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“We were exploring the possiblity of moving home at the ......”

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May 24,2013
Minithumbup
By: 'Ross'
May 24,2013
19 people found
this helpful
We were exploring the possiblity of moving home at the beginning of April and decided to have a look around at the potential estate agents in the Bordon and surrounding areas. We had several agents come and talk us, but by far and above Andrew ...
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“My dealings with Bourne have been very good. I called ......”

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May 24,2013
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Ross
By: 'Ana'
May 24,2013
11 people found
this helpful
My dealings with Bourne have been very good. I called the Guildford office as I wanted to sell my property. I spoke to Ross, who came to my property with some paperwork that I needed to sign and took lovely pictures. Within few weeks he ...
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“I approached Bourne to act as my agents as they ......”

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May 16,2013
Minithumbup
By: 'Iain'
May 16,2013
26 people found
this helpful
I approached Bourne to act as my agents as they were a new company trying to establish themselves and I was very impressed by them when they came to value my property and discuss the sale. The valuations were correct and the advertising excellent. When ...
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“Gemma was incredibly proactive and innovative in making sure the ......”

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May 08,2013
Minithumbup
By: 'Chris'
May 08,2013
24 people found
this helpful
Gemma was incredibly proactive and innovative in making sure the sale was always moving forward. She liased with all parties in the chain including solicitors removing any barriers along the way and made sure there were no unnecessary delays - since everyone was working to ...
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“Our house was with another Guildford agent for 3 months. We ......”

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May 01,2013
Minithumbdown
By: 'JBS'
May 01,2013
12 people found
this helpful
Our house was with another Guildford agent for 3 months. We had 30 viewings with approx 3 second viewings, and no offers despite being in a popular area. Property was with Bourne for 2 days - one prospective buyer requested a second viewing and the other person offered the ...
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“The process has been dealt with expertly and efficiently by ......”

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Apr 30,2013
Minithumbup
By: 'J.South'
Apr 30,2013
25 people found
this helpful
The process has been dealt with expertly and efficiently by Bourne, with feedback provided after most viewings. Any queries have been answered on a timely basis. They have given appropriate advice when required and generally ensured we knew all we needed to at each stage ...
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“We have just exchanged contracts and purchased our new property ......”

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Apr 30,2013
Minithumbup
By: 'Phil'
Apr 30,2013
25 people found
this helpful
We have just exchanged contracts and purchased our new property through Bourne Estate Agentts in Alton. Gemma worked with us through the entire process and was helpful and responsive. Gemma offered good advice and helped to keep the whole process moving along to the point ...
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“Polite and friendly service by all of the team, who ......”

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Apr 26,2013
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David
By: 'Mark'
Apr 26,2013
12 people found
this helpful
Polite and friendly service by all of the team, who always responded rapidly to any queries we had throughout the process of buying our new house. Made the stressful process of buying the house much better. I would certainly use them in the future....
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“a thoroughly professional job - Bourne found me a good ......”

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Apr 23,2013
Minithumbup
By: 'Mel'
Apr 23,2013
7 people found
this helpful
a thoroughly professional job - Bourne found me a good tennant and took away any stress whilst keeping me informed of any issues. Any time I needed to contact them they phoned or emailed me back within an hour or so. If I am a ...
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“I was thoroughly impressed with how quickly Bourne Estate Agents ......”

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Apr 22,2013
Minithumbup
By: 'Ben'
Apr 22,2013
9 people found
this helpful
I was thoroughly impressed with how quickly Bourne Estate Agents informed me that my current tenants were leaving. A two month notice period did not prevent them from setting about re-letting the property immediately. Indeed they were successful on the first weekend of viewings so ...
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“We have just completed our sale and also recently purchased ......”

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Apr 19,2013
Minithumbup
By: 'Emily'
Apr 19,2013
9 people found
this helpful
We have just completed our sale and also recently purchased through Bourne and have had a incredibly efficient and friendly service from the team in the Farnham office. No negatives at all....
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“David Lowther was really supportive with my recent house purchase. ......”

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Apr 14,2013
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David
By: 'Cerys'
Apr 14,2013
16 people found
this helpful
David Lowther was really supportive with my recent house purchase. I was being hassled by my landlord to give him a date and Bourne's stepped in to prevent him pressuring me to leave before I had a Completion Date. I particularly liked the "no hard ...
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“We were extremely surprised and delighted how the sale process ......”

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Apr 10,2013
Minithumbup
By: 'Mike'
Apr 10,2013
9 people found
this helpful
We were extremely surprised and delighted how the sale process of our house was managed by the Farnham Branch of Bourne Estate Agents. We were undecided on what to do regarding which estate agents to use and there is more than sufficient choice in Farnham. ...
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“Ross was excellent. My tenants served notice towards the end ......”

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Apr 10,2013
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Ross
By: 'Mike'
Apr 10,2013
15 people found
this helpful
Ross was excellent. My tenants served notice towards the end of November. Ross founda buyer almost immediately and completion took place by the end of January! At every stage, Ross kept me in the loop and stayed on top of the buyers solicitor to ensure ...
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“I had a few agents round to view my property ......”

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Apr 04,2013
Minithumbup
By: 'Rob'
Apr 04,2013
10 people found
this helpful
I had a few agents round to view my property and most were ok, not too excited about selling my property. But when Adrian from Bourne came round he was very enthusiastic about my property and my wife and I really sold into Adrian and ...
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“I reported damp and mould in the flat on the 20......”

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Mar 25,2013
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Cristina
By: 'Marco'
Mar 25,2013
21 people found
this helpful
I reported damp and mould in the flat on the 20th November 2012. Since then, incompetence has meant the problems remains and I still have no solution in sight. If you bear in mind this happened through the peak of winter It has been a painful ...
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What agent could do to change your mind?
The agent could have been more diligent in ensuring the appropriate repair was done in due time. I have not heard from Bourne for more than a week now.
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By: Marco Calhorda
Apr 09, 2013
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Bourne has provided a dehumidifier and, although some of the root causes are no longer present, such as the damp weather, I have had no resurgence of the mould. Cristina and Lisa have remediated the situation in a very efficient way. Marco Calhorda ...
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