Bill Free Homes
3.8/5, 14 reviews
64% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction
No description for branch.

Contact Us

Latest Reviews

 View all Reviews 14
20th Aug 2020
reviewed by 'Philip'
“BFH held back some deposit due to them claiming a professional clean was needed, even though the property was left ......”
4th Feb 2020
reviewed by 'David'
“Excellent tenacity and use of data to get properties let . The team work well together to achieve the result for ......”
19th Nov 2018
reviewed by 'Andrew'
“Have been with BFH for 2 months now, and they have been great at working with both my flatmate and I ......”
6th Oct 2018
reviewed by 'Alexandra'
“Literally the best costumer service, I got locked out of my house during the weekend out of office hours and ......”
4th Sep 2018
reviewed by 'Adam'
“We stayed in a Bill Free Homes property last year and had a fantastic year. The repairs service was spot ......”
31st Aug 2018
reviewed by 'Beware'
“As a credit to Bill Free Homes, the house they provided us with was absolutely lovely - three stories, five ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £400 £756
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 7 5 0 0 0 0 0 0
Areas covered
  • DH1
Address

85 New Elvet
Durham
County Durham
DH1 3AQ
0330 330 0999

update staff | update details

Opening Hours
  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
RICS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

“BFH held back some deposit due to them claimi......”

Share on :
Aug 20,2020
Minithumbdown
By: 'Philip'
Aug 20,2020
4 people found
this helpful
BFH held back some deposit due to them claiming a professional clean was needed, even though the property was left cleaner than it was at the start of the tenancy agreement. I strongly advise tenants to take hundreds of photos of any dirt, dust, marks ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Peter Smith
Sep 08, 2020
View all comments (1)
Dear Mr George, The process of returning deposits is not a simple one. Most houses are left in a great condition and if there are any deductions for breakage etc they can usually be agreed without need for arbitration. However, if we return deposits without comparing our check in inventory and condition report with its check out counterpart then we are held to task by our client landlord. The process we use is transparent and works well. As you were not a tenant of ours, we have not expl ...

“Excellent tenacity and use of data to get pro......”

Share on :
Feb 04,2020
Minithumbup
claim your profile
Peter
By: 'David'
Feb 04,2020
0 people found
this helpful
Excellent tenacity and use of data to get properties let . The team work well together to achieve the result for the landlord. Will use again...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Service...”

Share on :
Nov 19,2018
Minithumbup
By: 'Andrew'
Nov 19,2018
0 people found
this helpful
Have been with BFH for 2 months now, and they have been great at working with both my flatmate and I as we were settling in. As we were both coming from overseas, and couldn't view the place ahead of time, this was very much appreciated. ...
read full review
Comment on agent fees
Fees are a bit steep, but don't seem to be out of line with anyone else.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Outstanding customer service...”

Share on :
Oct 06,2018
Minithumbup
By: 'Alexandra'
Oct 06,2018
0 people found
this helpful
Literally the best costumer service, I got locked out of my house during the weekend out of office hours and a member of staff came all the way back in as soon as I notified them to give me my keys- so warm and helpful....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sean Lawless
Oct 06, 2018
View all comments (1)
Thak you Alexandra! ...

“Exceptional Customer Service...”

Share on :
Sep 04,2018
Minithumbup
By: 'Adam'
Sep 04,2018
1 people found
this helpful
We stayed in a Bill Free Homes property last year and had a fantastic year. The repairs service was spot on, every time we needed to report an issue, a response was created and a handyman came around to fix it. All in all, a ...
read full review
Comment on agent fees
We got lots included for the admin fee that we paid
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great house, bad service...”

Share on :
Aug 31,2018
Minithumbdown
By: 'Beware'
Aug 31,2018
1 people found
this helpful
As a credit to Bill Free Homes, the house they provided us with was absolutely lovely - three stories, five bedrooms, two bathrooms, nice kitchen/living room, absolutely perfect for students. However, their service was absolutely appalling - we paid £500 deposit, £180 of which went to ...
read full review
Comment on agent fees
An absolute scam - for the amount you pay you get absolutely terrible customer service. Agents are aggressive, rude and slow to reply.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Bill Free Homes
Sep 03, 2018
View all comments (1)
Dear tenant, We are very sorry that you feel that you were given a bad service by the staff at Bill Free Homes. We are surprised to see your comments as we received positive feedback from all tenants throughout the tenancy. Having checked our system I have looked into the issues you have outlined and can see that cleaners re-attended your property after you had reported the cleaning issues. The freezer was replaced in a timely manner in accordance to our repairs policy (reported on th ...

“We stayed in a Bill Free Homes house during our ......”

Share on :
Sep 20,2017
Minithumbup
By: 'Hugo'
Sep 20,2017
0 people found
this helpful
We stayed in a Bill Free Homes house during our second year at Durham University and I can highly recomend them as a great company to use for student accommodation. We stayed in a property in the Market Place and not only was the property ...
read full review
Comment on agent fees
good - we paid £180 each but got lots of things for this including prime tv and a meal at a resturant
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The location of the house in the middle of Durham ......”

Share on :
Sep 14,2017
Minithumbdown
By: 'Beware!'
Sep 14,2017
13 people found
this helpful
The location of the house in the middle of Durham is fantastic, ignoring the fact that there are several nightclubs in the vicinity. The room sizes are good and there is ample communal space, as well as a good number of bathrooms, all reflected in ...
read full review
Comment on agent fees
We don't feel we had our money's worth!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A great letting agent for Durham University students. We stayed ......”

Share on :
Sep 01,2017
Minithumbup
By: 'johnalty'
Sep 01,2017
0 people found
this helpful
A great letting agent for Durham University students. We stayed at a property in The Sands, Durham for 6 people and we found that everything we could hope to be dealt with in way of repairs during the tenancy was done so, and was done efficiently....
read full review
Comment on agent fees
Not an issue, we paid £180.00 but that seems to be have good value for money.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I trust this company completely to handle my house letting, ......”

Share on :
Aug 23,2017
Minithumbup
By: 'Adolphusplace'
Aug 23,2017
1 people found
this helpful
I trust this company completely to handle my house letting, and I find them to be really helpful and efficient. They offer lots of green incentives to students, and letting is streamlined and convenient....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Awful, house was not clean at all when the rent ......”

Share on :
Aug 15,2017
Minithumbdown
By: '57Gilesgate'
Aug 15,2017
14 people found
this helpful
Awful, house was not clean at all when the rent started, including condom wrappers. This was not properly cleaned and had to complain on multiple occasions about this. At the end of the tennancy the deposit was not returned for nearly 7 weeks. Avoid....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“What a great year we had staying with Bill Free ......”

Share on :
Feb 01,2017
Minithumbup
By: 'Clair'
Feb 01,2017
1 people found
this helpful
What a great year we had staying with Bill Free Homes. Any problems that we faced during the year were dealt with quickly and efficiently. The house, although expensive, was luxurious throughout and we had a repairs service to match....
read full review
Comment on agent fees
Not an issue
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Had a great year staying in a Bill Free Homes ......”

Share on :
Oct 21,2016
Minithumbup
By: 'Jonny'
Oct 21,2016
1 people found
this helpful
Had a great year staying in a Bill Free Homes property in Durham. All of our bills were included and the response to any repairs or issues was fast and effective...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would strongly advise not to use Bill free homes. ......”

Share on :
Jul 01,2015
Minithumbdown
By: 'NotHappy'
Jul 01,2015
18 people found
this helpful
I would strongly advise not to use Bill free homes. During our tenancy we had multiple set backs with them. We were unaware that the property we had chosen was under renovation, during our tenancy. The boiler broke which took nearly a week before it ...
read full review
What agent could do to change your mind?
Too high for what we got and others around the area were paying.
Attached Filesnbsp;
Comment on agent fees
Too high for what we got and others around the area were paying.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Billfreehomes
Jul 14, 2015
View all comments (1)
We are sorry that you seem so aggrieved however we cannot comment on your issue as we are unaware of your property address. I understand that you may wish to remain anonymous . However I can comment on most of your issues in a general sense. As regards renovations – we do carry out repairs to all properties as they arise but renovations are different in this case we do shut the house down. Boilers do break and we have to deal with repairs, how these are dealt with depends on av ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints policy can be viewed at www.billfreehomes.com/complaints
Last updated at 10:02 AM 21/10/2019 by heather heather

Awards won by Bill Free Homes

Regional Awards won by Bill Free Homes

Individual Branch Awards


.

Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn