“My first experience of this company as a pote......”
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1 Star Review
Feb 10,2023
By:
'T Rouse'
Feb 10,2023
Branch: Douglas, 51 Victoria Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: IM8
Branch: Douglas, 51 Victoria Street
Sales (Prospective customer)
Postcode: IM8
2people found this helpful
My first experience of this company as a potential buyer and my last. If you want to sell a property this would not be my first port of call.... read full review
“Renting from Black Grace Cowley was easily th......”
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1 Star Review
Mar 14,2022
By:
'Peter'
Mar 14,2022
Branch: Douglas, 51 Victoria Street
Services: Lettings (as a Tenant)
Rent PCM: £675 Would you recommend?: No
Postcode: IM1
Branch: Douglas, 51 Victoria Street
Lettings (as a Tenant)
Rent PCM: £675 Postcode: IM1
2people found this helpful
Renting from Black Grace Cowley was easily the worst experience I've had in three decades as a tenant. Requests for maintenance and repairs took months and multiple contacts via phone, text and email,and staff were rude, unhelpful and salivating at any opportunity to get ... read full review
“Let themselves into our property without our knowledge or consent...”
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1 Star Review
Oct 16,2021
By:
'Anon'
Oct 16,2021
Branch: Douglas, 51 Victoria Street
Services: Lettings (as a Tenant)
Rent PCM: £950 Would you recommend?: No
Postcode: IM1
Branch: Douglas, 51 Victoria Street
Lettings (as a Tenant)
Rent PCM: £950 Postcode: IM1
4people found this helpful
We were long-term renters who decided to leave our Black Grace Cowley property after a raft of unacceptable responses from them regarding a washing machine repair.
We had three weeks to go on our lease with them, and were in the process of moving into ... read full review
“Dismissed me without consideration based on c......”
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1 Star Review
Aug 16,2021
By:
'anon'
Aug 16,2021
Branch: Douglas, 51 Victoria Street
Services: Lettings (as a Tenant)
Rent PCM: £1600 Would you recommend?: No
Postcode: IM8
Branch: Douglas, 51 Victoria Street
Lettings (as a Tenant)
Rent PCM: £1600 Postcode: IM8
3people found this helpful
Dismissed me without consideration based on country of origin before even taking details. (racism) even though it's England (country or origin) moving to IOM.... read full review
Branch: Douglas, 51 Victoria Street
Services: Lettings (as a Tenant)
Rent PCM: £690 Would you recommend?: No
Postcode: IM1
Branch: Douglas, 51 Victoria Street
Lettings (as a Tenant)
Rent PCM: £690 Postcode: IM1
3people found this helpful
Black Grace Cowley ignored three calls and six emails made or sent in the eight weeks leading up to the end of our tenancy agreement, only bothering to get in touch three days before it was due to expire. When we explained that, due to ... read full review
“Black Grace Cowley: incompetent to the point of malice...”
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1 Star Review
Apr 05,2021
By:
'Erika M'
Apr 05,2021
Branch: Douglas, 51 Victoria Street
Services: Lettings (as a Tenant)
Rent PCM: £590 Would you recommend?: No
Postcode: IM1
Branch: Douglas, 51 Victoria Street
Lettings (as a Tenant)
Rent PCM: £590 Postcode: IM1
4people found this helpful
Black Grace Cowley were due to replace a cracked shower tray in August 2019.
They eventually replaced it in February 2020, in the process leaving us without a bathroom for three days with no notice.
They failed to provide alternative arrangements or a rent debate for the ... read full review
“Black Grace Cowley were due to replace a crac......”
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1 Star Review
Oct 27,2020
By:
'Erika'
Oct 27,2020
Branch: Douglas, 51 Victoria Street
Services: Lettings (as a Tenant)
Rent PCM: £590 Would you recommend?: No
Postcode: IM1
Branch: Douglas, 51 Victoria Street
Lettings (as a Tenant)
Rent PCM: £590 Postcode: IM1
6people found this helpful
Black Grace Cowley were due to replace a cracked shower tray in August 2019.
They eventually replaced it in February 2020, in the process leaving us without a bathroom for three days with no notice.
They failed to provide alternative arrangements or a rent debate for the ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:59 AM 21/10/2019 by heather heather
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