BetterMove
4.4/5, 172 reviews
87% recommended
91% sales valuation accuracy
93% sales fee satisfaction
Bettermove has become Better. We are now under new management and have a fresh new look. The existing estate agency model has remained the same for years, we have decided to change the way things are done, making things speedier, cheaper, and more transparent for the buyer and the seller. ... show more Bettermove has become Better. We are now under new management and have a fresh new look. The existing estate agency model has remained the same for years, we have decided to change the way things are done, making things speedier, cheaper, and more transparent for the buyer and the seller. No more sellers fees, we won’t even charge commission when we sell your home. We are straightforward, and transparent and work with you to get property deals completed.

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Latest Reviews

 View all Reviews 172
29th Oct 2024
reviewed by 'Paul Aitchison'
“The most helpful lady I’ve come across in a long time. Alway came back to you with positive answers ......”
23rd Oct 2024
reviewed by 'C Potts'
“Absoulte dire service Julia is appalling my dad died and I was really put upon as his house was going ......”
19th Aug 2024
reviewed by 'Mike'
“

As my property has a short lease, I decided to list it with Bettermove, as they supposedly “specialise” in ......”

7th May 2024
reviewed by 'Oliver'
“BetterMove maintained excellent communication throughout the buying process and responded to all queries promptly. Any support and advice I needed ......”
30th Apr 2024
reviewed by 'Liam'
“Great service, just as advertised, prompt, readily available to take calls and queries. The staff are engaging and did all ......”
30th Apr 2024
reviewed by 'Samantha'
“The company were very efficient and professional. They kept us informed about the procedures all along the way. Thank you....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £45,000 £1,085,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 3 1 0 90 5 40 1 12 13
Areas covered
  • TS17
  • Nationwide
Address

20-22 Bridge End
Leeds
West Yorkshire
LS1 4DJ
0330 004 0050

update staff | update details

Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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TPOS Sales TPOS Lettings TPOS
Rankings
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Estate agents
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Latest Properties

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“Great job...”

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May 21,2019
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Julia
By: 'Angie'
May 21,2019
1 people found
this helpful
Despite having early reservations, I cannot thank the staff in Leeds for securing our sale. Claire and Ben worked hard in the early stages of our sale and always took my calls. Special thanks to Julia for her extremely hard work in the latter stages ...
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Good
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“10/10...”

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May 21,2019
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Julia
By: 'Chloe'
May 21,2019
1 people found
this helpful
Bettermove sold my property to an investor - exactly what they said would happen, took a little longer than I first thought but got it sold and really pleased - thank you for all your help...
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Good
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“Do not use this company...”

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May 08,2019
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By: 'Sandy'
May 08,2019
4 people found
this helpful
I was told false info from a Better move employer, they take your money and you get no where when you complain. I am absolutely disgusted with this company, so please do not use...
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Comment on agent fees
I was told I could get my money back if not sold, so I couldnt lose, well I did lose, they couldnt sell and no money came back to me
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“Looking to buy my first home...”

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Mar 28,2019
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By: 'Hev'
Mar 28,2019
1 people found
this helpful
I'm about to buy my first home which is a bit scary to be honest! Bettermove have given me great advice and pointed me in the right direction! Thank you guys....
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Good
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“Great customer service, very happy....”

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Mar 23,2019
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By: 'Christine'
Mar 23,2019
1 people found
this helpful
Very pleased with all the staff I dealt with at the Leeds office, they sent me my brochure quickly for me to approve and have viewings booked within days. They sold my property for a price I was very happy with. Speedy & efficient, what more ...
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Comment on agent fees
Great, all inclusive.
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“Shocking service. Dont waste your time or money. LIES...”

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Feb 13,2019
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Julia
By: 'Katie'
Feb 13,2019
4 people found
this helpful
Shocking service! Firstly the will contact you from a random data base that tell them you are selling your property. Sarah from one of the office will contact you, fill you with hope that they will sell your property. They have 'a pool of investors' ...
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Comment on agent fees
Bad - paid money for a service which we did not get. Promised a refund by Sarah if they didnt sell. This too was a lie
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“So, so poor...”

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Feb 11,2019
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By: 'Disappointed'
Feb 11,2019
1 people found
this helpful
I could talk all day about how poor this company is. Mis-sold from the start. Hidden charges not revealed until I'd signed up. Promised a refund if they did not sell my property "within" the timescale of the direct debit payments. When I cancelled after 3 ...
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Comment on agent fees
bad
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By: Katie S
Feb 13, 2019
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Shocking service! Firstly the will contact you from a random data base that tell them you are selling your property. Sarah from one of the office will contact you, fill you with hope that they will sell your property. They have 'a pool of investors' waiting on their books for a property of your description in that exact area!!! (Wow!). They encourage you to take your property off the market with your current agent and sell your property! Sarah lied to us and told us that if Bettermove dont sel ...

“A very poor experience. Avoid this agent...”

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Oct 09,2018
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By: 'A'
Oct 09,2018
9 people found
this helpful
Unprofessional, incompetent, unreliable, disorganised, appalling communication, poor management, lacking integrity. A shambolic and unpleasant waste of time. Customer care and service non existent. Avoid Bettermove at all cost. Not good value given the level of service provided and the questionable practices used....
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“Very bad company, Don"t work with them. They take your money and not serve you...”

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Sep 13,2018
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By: 'Haynes'
Sep 13,2018
9 people found
this helpful
IT IS THE WORST COMPANY THAT WE EVER DID BUSINESS. THEY TAKE YOUR MONEY & NOT SERVE YOU & MARKET AT ALL. LOOSE OF MONEY, THEY DON'T BRING YOU ANY BUYERS,...
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Comment on agent fees
VERY BAD.
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“A good and easy experience...”

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Sep 06,2018
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Julia
By: 'Kayleigh'
Sep 06,2018
0 people found
this helpful
Julia was really helpful, especially during the offer stage of purchasing our property - the communication was quick and helpful. No issues throughout the process, all ran smoothly....
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Comment on agent fees
N/A as buying not selling
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“Bettermove (Julia) dealt with the sale of my rented property, they were quick, Efficient, chased me when I had forgot I can't say anything they needed...”

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May 08,2018
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Julia
By: 'Carlie'
May 08,2018
0 people found
this helpful
Excellent service, professional and friendly, always on top of the sale and knew what was going on. Can't think of anything they need to improve on, definitely recommend...
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Comment on agent fees
Agent fee’s we’re average and definitely worth it for the service
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By: Kayleigh
May 10, 2018
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I agree with Carlie as I was the buyer of above property... Julia was so helpful and knowledgeable about the sale. I cannot thank her enough for the time and effort spent. I found her to be cheerful and always had time for me. Thank you. Definitely recommend! ...

“Efficient and professional...”

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Mar 23,2018
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By: 'Jcgif'
Mar 23,2018
3 people found
this helpful
It was our first house sale and better move and sarah brown from the swansea office in particular were easy and quick to deal with. All questions asked were answered in a timely manner and our agent was very supportive at all stages. Our house ...
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Comment on agent fees
Good
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“Had my reservations about using an online agent, but within 3 ......”

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Jan 25,2018
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Julia
By: 'Elliot'
Jan 25,2018
0 people found
this helpful
Had my reservations about using an online agent, but within 3 weeks of my house being listed I had a sale agreed. Although there were plenty of "typical" sale delays I felt that Julia in particular dealt with my sale incredibly well, she chased all parties ...
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Good
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“Just bought our new house with these guys and used ......”

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Jan 17,2018
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By: 'Dan'
Jan 17,2018
0 people found
this helpful
Just bought our new house with these guys and used the solicitors they advised to used. Every thing was good so no problems on our end...
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Comment on agent fees
we haggled and got a money off
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“Sold my house with bettermove and i had no problems ......”

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Jan 16,2018
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By: 'Tasha'
Jan 16,2018
0 people found
this helpful
Sold my house with bettermove and i had no problems at all. Everything went through fine and the process was really easy. i would recomend to friends...
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Comment on agent fees
cheaper than what i was quoted with other agents and sold quick
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“The whole process was straight forward and surprisingly went with ......”

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Jan 11,2018
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Rory
By: 'Gemma'
Jan 11,2018
0 people found
this helpful
The whole process was straight forward and surprisingly went with out any major problems. My partner wasn't so sure, but he is converted!...
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Comment on agent fees
Good price.You know where you are with the one cost.
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“The staff there are really friendly, and most importantly they ......”

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Dec 18,2017
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Rory
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Julia
By: 'Mr'
Dec 18,2017
0 people found
this helpful
The staff there are really friendly, and most importantly they know how to get the job done. Thank you Bettermove!...
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Comment on agent fees
Good
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“Not sure who spoke to me but put tremendous pressure ......”

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Dec 11,2017
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By: 'Not'
Dec 11,2017
5 people found
this helpful
Not sure who spoke to me but put tremendous pressure on me. I agreed to look at their offer but never agreed for them to sell my house. They put it on web at wrong price and even after I ask them to remove it ...
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Comment on agent fees
Reasonable but not the cheapest for on line agent
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By: P romer
Mar 26, 2019
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Same thing happened to us R murta there constantly calling me and ringing me there not getting a penny total con artists ...

“Excellent customer service, especially from Julia!! Would highly recommend these ......”

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Dec 01,2017
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By: 'Mr'
Dec 01,2017
1 people found
this helpful
Excellent customer service, especially from Julia!! Would highly recommend these estate agents to anyone looking to buy or sell a property....
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“We had been on the market with 2 other agents in ......”

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Nov 03,2017
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By: 'HM'
Nov 03,2017
1 people found
this helpful
We had been on the market with 2 other agents in the last 12 months you got us an offer. Opportunity for improvement - quality checking brochure. Improve how this is written and check spelling and grammar. I had to send this back 4x before it was ...
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“Really I cannot fault your services and would definitely recommend ......”

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Nov 02,2017
Minithumbup
By: 'guy'
Nov 02,2017
2 people found
this helpful
Really I cannot fault your services and would definitely recommend you to friends/colleagues.Without your intervention i'm confident that the sale would not have gone through so smooth. I really appreciate your professionalism my special thanks go to. Julia, Rory, Gareth. and the rest ...
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Good
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“Rory was very helpful member of the team. Understood my ......”

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Oct 09,2017
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Rory
By: 'Good'
Oct 09,2017
1 people found
this helpful
Rory was very helpful member of the team. Understood my point of view on why I couldn't go ahead with buying the property. If I had the choice I would use them again...
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“Rory was good at keeping in touch with me & letting ......”

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Sep 20,2017
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Rory
By: 'sandra'
Sep 20,2017
2 people found
this helpful
Rory was good at keeping in touch with me & letting me know how things were progressing & he would chase up feedback from my viewers. I got a good price & I was happy with the time frame for getting my house sold....
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Comment on agent fees
the fees were reasonable
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“Bettermove assisted me throughout the whole journey since day 1. Rory ......”

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Sep 18,2017
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Rory
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Julia
By: 'Kish'
Sep 18,2017
2 people found
this helpful
Bettermove assisted me throughout the whole journey since day 1. Rory and Julia were brilliant and reported to me regarding the sales at every single steps. I would definitely use their services in the future....
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Comment on agent fees
It could have been cheaper but I'm happy overall for the service. Hope I get a discount next time.
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“I have recently, today, sold my house having had you ......”

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Sep 13,2017
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Rory
By: 'Abby'
Sep 13,2017
3 people found
this helpful
I have recently, today, sold my house having had you guys acting as estate agents for me. I have been very impressed with the team from the Roundhay, Leeds office from the start to the completion (literally) of the process. I think it's fair to ...
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Comment on agent fees
Without a doubt great value for money but still retaining the personal service too.
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“Both Julia, Gareth and Rory did a great job in ......”

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Sep 11,2017
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Rory
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Julia
By: 'Sara'
Sep 11,2017
1 people found
this helpful
Both Julia, Gareth and Rory did a great job in arranging viewings and agreeing sale price. Gareth was very patient in getting my advertisement as I wanted. Thanks Sara...
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Comment on agent fees
Good
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“Used Bettermove to sell my property. There were a few ......”

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Aug 28,2017
Minithumbup
By: 'KellyMarion'
Aug 28,2017
3 people found
this helpful
Used Bettermove to sell my property. There were a few hiccups along the way, but after about eight months on the market with them I sold my house. The fees are reasonable, so I would recommend them for that....
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“First time we have used an 'internet' based estate agent. ......”

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Aug 18,2017
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Rory
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Julia
By: 'David'
Aug 18,2017
1 people found
this helpful
First time we have used an 'internet' based estate agent. Very cheap and an excellent service ..... especially as the first launch showed up problems with the house Rory and Julia helped and sorted problems. Fantastic effort and very effective. Thank you !...
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Comment on agent fees
Very reasonable
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“Fantastic experience, Rory was polite, courteous, friendly and above all ......”

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Aug 08,2017
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Rory
By: 'Dave'
Aug 08,2017
2 people found
this helpful
Fantastic experience, Rory was polite, courteous, friendly and above all contactable at all times. All members of the team that we dealt with throughout the process were helpful, friendly and knowledgeable of our details. A very positive experience....
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Comment on agent fees
Fees were extremely favourable in comparison to other estate agents we had used previously.
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“I would like to say a massive thanks to Rory ......”

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Jul 04,2017
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Rory
By: 'Mrs'
Jul 04,2017
4 people found
this helpful
I would like to say a massive thanks to Rory and staff at bettermove for selling our property, great value for an exceptional service, lots of viewings and always at a time convenient to us, I would happily recommend Bettermove to family, friends and work ...
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Comment on agent fees
Great value for money, we did not want a sign outside the property and this was fine, all in all a very good service.
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Vendor Fees

No commission, No fixed fees, No fees whatsoever!
Last updated at 28/01/2022, 10:14 AM by Theo Gains
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:14 AM 28/01/2022 by Theo Gains

Awards won by BetterMove

Regional Awards won by BetterMove

Individual Branch Awards

Leeds, LS1



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