“Horrible letting agent. Less than 24 hours be......”
1 Star Review
Dec 18,2020
By:
'Leila'
Dec 18,2020
Branch: Durham, 96 Claypath
Services: Buying agent
Would you recommend?: No
Postcode: DH6
Branch: Durham, 96 Claypath
Buying agent
Postcode: DH6
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Horrible letting agent. Less than 24 hours before viewing the property, the woman rang me enthusiastically confirming the booking then let me down stating that the landlord has gave the property away! Same thing happened with Ben charles with one of my friend! Avoid this letting ...
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“#1 Estate Agent in Durham...”
5 Star Review
Oct 15,2018
By:
'Sean'
Oct 15,2018
Branch: Durham, 96 Claypath
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: DH6
Branch: Durham, 96 Claypath
Sales (as a Vendor)
Postcode: DH6
0
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Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a ...
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Comment on agent fees
Very Reasonable Fees
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5 Star Review
Apr 13,2018
By:
'KAREN'
Apr 13,2018
Branch: Durham, 96 Claypath
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: NE16
Branch: Durham, 96 Claypath
They arranged our mortgage
Postcode: NE16
0
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I wanted to buy my first home, so I was more than apprehensive, to say the least. I later approached Rachael at Ben Charles. She immediately put me at ease, reassuring me that there was nothing to worry about. Rachael also explained that if there ...
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Comment on agent fees
good
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“i have used Ben Charles services several times now and ......”
5 Star Review
Jan 19,2018
By:
'mark'
Jan 19,2018
Branch: Durham, 96 Claypath
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: DH6
Branch: Durham, 96 Claypath
Sales (as a Vendor)
Postcode: DH6
0
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i have used Ben Charles services several times now and as always the service i received was excellent.I find they have a very well balanced team with everyone very good at there part in the process.thanks again....
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Comment on agent fees
Everybody would like to pay less.But the fees are competitive and the service is worth the fees.
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“Excellent service, bought a house through Ben Charles, good advice ......”
5 Star Review
Jan 12,2018
By:
'geordie1'
Jan 12,2018
Branch: Durham, 96 Claypath
Services: Sales (as a Buyer)
Sold price: £170000
Would you recommend?: Yes
Postcode: 9
Branch: Durham, 96 Claypath
Sales (as a Buyer)
Sold price: £170000
Postcode: 9
0
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Excellent service, bought a house through Ben Charles, good advice and very helpful service.
Also, Emma is by far the most friendliest, patient and reliable person working in a front-facing customer service position!...
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Comment on agent fees
Average.
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“We recently sold our house through Ben Charles and couldn't ......”
5 Star Review
Nov 07,2017
By:
'MichaelHill'
Nov 07,2017
Branch: Durham, 96 Claypath
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: DH13
Branch: Durham, 96 Claypath
Sales (as a Vendor)
Postcode: DH13
0
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We recently sold our house through Ben Charles and couldn't have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we ...
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Comment on agent fees
Very reasonable
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“I have rented my property with Ben Charles estate agents, ......”
5 Star Review
Sep 26,2017
By:
'JH'
Sep 26,2017
Branch: Durham, 96 Claypath
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: Yes
Postcode: DH2
Branch: Durham, 96 Claypath
Lettings (as a Landlord)
Rent PCM: £575
Postcode: DH2
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I have rented my property with Ben Charles estate agents, Durham since August 2016 and would definitely recommend their service. They have an excellent team and all of the staff I have dealt with have been friendly, approachable, and efficient. All of the staff have been ...
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Comment on agent fees
Average - similar to most other agents.
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“I have greatly appreciated bencharles' professional and friendly service. After ......”
5 Star Review
Aug 29,2017
By:
'NewDurhamLet'
Aug 29,2017
Branch: Durham, 96 Claypath
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: DH1
Branch: Durham, 96 Claypath
Lettings (as a Tenant)
Rent PCM: £550
Postcode: DH1
0
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I have greatly appreciated bencharles' professional and friendly service. After an unfortunate escape of water halted plans to move into a selected rental less than two weeks before the move, bencharles worked to ensure that I would have a temporary place to stay while repairs (...
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“Are reasonably efficient, however we were charged cleaning fees for ......”
2 Star Review
Aug 22,2017
By:
'Jen'
Aug 22,2017
Branch: Durham, 96 Claypath
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Durham, 96 Claypath
Lettings (as a Tenant)
Postcode:
2
people found
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Are reasonably efficient, however we were charged cleaning fees for dusting on leaving our rented property when we were advised when we arrived we only had to leave it as clean as what we found it. After looking at photos when we moved in and ...
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2
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“Buying a new build house is always a stressful experience ......”
5 Star Review
Jul 25,2017
By:
'Zara'
Jul 25,2017
Branch: Durham, 96 Claypath
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: DH1
Branch: Durham, 96 Claypath
Sales (as a Buyer)
Postcode: DH1
0
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Buying a new build house is always a stressful experience however Emma made this a much less stressful experience for us by keeping us fully informed. From the very beginning both Emma and Rachel have offered advice and have always been contactable and answered literally ...
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“We recently sold our home through Ben Charles and couldn't ......”
5 Star Review
Jul 19,2017
By:
'Pattison86'
Jul 19,2017
Branch: Durham, 96 Claypath
Services: Sales (as a Vendor)
Sold price: £167000
Would you recommend?: Yes
Postcode: DH9
Branch: Durham, 96 Claypath
Sales (as a Vendor)
Sold price: £167000
Postcode: DH9
0
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We recently sold our home through Ben Charles and couldn't have asked for a better service. Emma in particular was very friendly and professional and was always able to answer our questions and took the worry out of what could otherwise have been a very ...
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Comment on agent fees
The fees were very reasonable in comparison to other local agents fees
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“Best Estate Agents that I have dealt with, really knowledgeable ......”
5 Star Review
Jun 09,2017
By:
'Thomas'
Jun 09,2017
Branch: Durham, 96 Claypath
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: DH1
Branch: Durham, 96 Claypath
Sales (as a Vendor)
Postcode: DH1
0
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Best Estate Agents that I have dealt with, really knowledgeable and helpful staff. answered all queries. Would definitely use again if needed...
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Comment on agent fees
good
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“Ben Charles sold my property and we found that the ......”
4 Star Review
Apr 14,2017
By:
'Aly'
Apr 14,2017
Branch: Durham, 96 Claypath
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: DH5
Branch: Durham, 96 Claypath
Sales (as a Vendor)
Postcode: DH5
0
people found
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Ben Charles sold my property and we found that the staff were lovely, very informative, friendly and helpful, would definitely recommend them. Always ready to help. Thank you...
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Comment on agent fees
very fare
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“I want to thank everyone at Ben Charles for such ......”
5 Star Review
Apr 12,2017
By:
'Anon'
Apr 12,2017
Branch: Durham, 96 Claypath
Services: Sales (as a Vendor)
Sold price: £140
Would you recommend?: Yes
Postcode: SR7
Branch: Durham, 96 Claypath
Sales (as a Vendor)
Sold price: £140
Postcode: SR7
0
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I want to thank everyone at Ben Charles for such a smooth stress free service. Everyone was so friendly and helpful. Rachael completed my mortgage and we felt completely safe in her hands we didn't have to do worry. Our house is all sorted now ...
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Comment on agent fees
Good
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“My wife rang to try and book a viewing. After ......”
1 Star Review
Feb 06,2017
By:
'Andy'
Feb 06,2017
Branch: Durham, 96 Claypath
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: DH6
Branch: Durham, 96 Claypath
Lettings (Prospective customer)
Postcode: DH6
5
people found
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My wife rang to try and book a viewing. After waiting for an hour for a call back she was then passed onto a gentleman who she said had the worst attitude with her. Couldn't be bothered attitude and made her feel like she was ...
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5
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“Just had this estate agent tell me that he is ......”
1 Star Review
Sep 07,2016
By:
'Anon'
Sep 07,2016
Branch: Durham, 96 Claypath
Services: Lettings (Prospective customer)
Rent PCM: £500
Would you recommend?: No
Postcode: DH1
Branch: Durham, 96 Claypath
Lettings (Prospective customer)
Rent PCM: £500
Postcode: DH1
2
people found
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Just had this estate agent tell me that he is not prepared to let me view a house as I am not forthcoming with details about my dog. Have just told him my dog is a lab cross, medium build, house trained 4yr old...what ...
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“I had such a bad experience with this agency when ......”
1 Star Review
Jul 29,2015
By:
'anon'
Jul 29,2015
Branch: Durham, 96 Claypath
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: No
Postcode: DH1
Branch: Durham, 96 Claypath
Lettings (as a Tenant)
Rent PCM: £500
Postcode: DH1
4
people found
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I had such a bad experience with this agency when i rented with them, unannounced visits, checks on the property before moving in were incorrect then inspections every few weeks, the owner of the property must have been paying them a fortune! really unprofessional attitude ...
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