Belvoir
4.5/5, 5099 reviews
86% recommended
96% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
92% lettings fee satisfaction
We are one of the UK's largest lettings franchises with over 15 years of experience and over 150 offices nationwide, each owned and managed by a local lettings specialistEach Belvoir office will provide you with a professional lettings and property management service that embraces our core principles of quality service and customer ... show more We are one of the UK's largest lettings franchises with over 15 years of experience and over 150 offices nationwide, each owned and managed by a local lettings specialist

Each Belvoir office will provide you with a professional lettings and property management service that embraces our core principles of quality service and customer care.

With an extensive selection of properties to rent including houses, apartments, city flats and studio accommodation, your local Belvoir team can provide a choice of properties to fulfil tenants' needs.
www.moneypenny.com

Latest Reviews

 View all Reviews 5099
Featured Review
a
reviewed by 'Jd'
“Fantastic customer care and service from the application process to renting our property. Every detail was considered and talked about ......”
26th Nov 2024
reviewed by 'Ankit'
“It was a very smooth experience of letting through Meghan, she is very professional and was able to handle complications ......”
26th Nov 2024
reviewed by 'Gerard Ellis'
“I am in the process of renting my house out through Belvoir. The service Stephanie as provided has been great. ......”
25th Nov 2024
reviewed by 'Abbey'
“I have known Emma for a number of years and she always shows the upmost professionalism.She is patient, courteous, ......”
25th Nov 2024
reviewed by 'SEH'
“When I spoke to Emma she answered all my questions and was extending knowledgeable. I would highly recommend her....”
25th Nov 2024
reviewed by 'Lindsey'
“I've been supported by Chelsea at Belvoir for over three years. Her manner is excellent, she's effective and efficient. She ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £22,000 £2,550,000
Lettings 93% 92% £268 £9,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1612 127 1987 466 372 19 209 11 190 106
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties for Sale   46 to Rent   32
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Belvoir Branches (view all 199)
Aberdeen, AB25
Aldershot, GU11
Alfreton and Ilkeston, DE55
Andover, SP10
Ashton-under-lyne, OL6
Bangor, BT20
Basildon, SS14
Basingstoke, RG21
Featured Review
a

“Great service...”

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Jun 26,2021
Minithumbup
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Chris
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Alicia
By: 'Jd'
Jun 26,2021
0 people found
this helpful
Fantastic customer care and service from the application process to renting our property. Every detail was considered and talked about with regards to our house. Nothing was too much trouble and we have had a hassle free process from start to finish. Thankyou for all ...
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By: Chris Duffy
Jun 26, 2021
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Hi Jo, thank you for leaving us such a great review and for your recommendation. Kind regards, all of the Belvoir Doncaster team. ...

“I have a number of properties and use Belvoir in ......”

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Oct 29,2010
Minithumbup
By: 'Andy'
Oct 29,2010
1 people found
this helpful
I have a number of properties and use Belvoir in Sleaford as my agent. I find this agency to be excellent with their approach to dealing with my tenants. Each member of staff specializes in new tenant applications, maintenance, billing and video inventory, this last ...
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“Most horrendous company I have come across. Lived here for 6 ......”

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Oct 28,2010
Minithumbdown
By: 'Anon6'
Oct 28,2010
5 people found
this helpful
Most horrendous company I have come across. Lived here for 6 months, all furniture was broken, asked numerous times to have it fixed, were only told we would not be charged for it, not when it would be repaired. Windows broken in stairwell, "secure entrance" broken ...
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“I was new in this country and it was my ......”

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Oct 19,2010
Minithumbdown
By: 'disgusted'
Oct 19,2010
1 people found
this helpful
I was new in this country and it was my ill-fate that I landed up with these terrible people. After we made the final payments we were asked for a weeks time for house redecoration. But when we moved in after 7 days the house was ...
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By: katpoo
Oct 25, 2010
View all comments (1)
You can go to the council that have a department for dealing with private landlords ans making them do repairs. Or go to the shelter website they have a template letter which you can write to the landlord saying that if they do not do the work in fourteen days you will do the work yourself and take the money out of the rent. I have done this with kettering after living with a leak for months and guess what the repairs were cariied out in just over a week. Good luck ...

“...”

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Oct 01,2010
Minithumbdown
By: 'Queenie'
Oct 01,2010
0 people found
this helpful
...
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“I was a tenant with Belvoir for 6 months and moved ......”

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Sep 28,2010
Minithumbdown
By: 'Blackberry'
Sep 28,2010
3 people found
this helpful
I was a tenant with Belvoir for 6 months and moved out at the end of May. For the last 2 months of the tenancy we had no heating, this was reported numerous times and took about a month for someone to even come out and take ...
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By: Belvoir Kettering
Mar 25, 2017
View all comments (13)
Good Morning, your comments are all very concerning and I am sorry for your bad experience with Belvoir. Since your comments were added Belvoir is no longer owned by or associated with Mr Garcha. All our staff are experienced and well informed to help our tenants with any queries they have and to help settle any deposit disputes. ...

“I have read through many reviews on this site with ......”

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Sep 23,2010
Minithumbdown
By: 'Anon'
Sep 23,2010
0 people found
this helpful
I have read through many reviews on this site with regards to Belvoir, 99% not good, but thought seeing as they are a franchise and Harlow was not mentioned I would throw caution to the wind. Big mistake, they fell into line with most reviews I ...
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By: Anon
Sep 24, 2010
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I can appreciate that propertys are snapped up quickly and that i was asked to call in the morning to give an answer. Personally me and my partner wanted to discuss the flat we saw together so making a snap decison there and then was not an option, to be told you will have first refusal and then be given just 15mins in the morning to ring you is my issue here, if was told the night before that because someone else was viewing and if they came to you first then it was theirs i would have no quams ...

“I tried to arrange a viewing around 6pm but they ......”

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Sep 16,2010
Minithumbdown
By: 'anonymous'
Sep 16,2010
0 people found
this helpful
I tried to arrange a viewing around 6pm but they said no because they said the last time they can arrange one due to staff travelling is 4.30pm. I work in London and couldn't get there any earlier. Then the manager said, go find a ...
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By: Belvoir Camberley
Mar 22, 2011
View all comments (1)
As a professional lettings agency belonging to the voluntary Property Ombudsman and a member of NALS (National approved lettings scheme) we endeavour to treat every customer with the utmost respect and courtesy. We take our customer service very seriously. As the Managing Director of Belvoir Lettings Camberley I would like to respond to the review listed. As a lettings agent it is our duty to source a good quality tenant and look out for the landlord's property and best interests at all times. A ...

“Exceptional customer service. No renewal fees. No hidden costs! Property ......”

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Sep 07,2010
Minithumbup
By: 'Minimee'
Sep 07,2010
1 people found
this helpful
Exceptional customer service. No renewal fees. No hidden costs! Property Managements service is fantastic. They always get contractors to our property within 24 hours even on weekends! The only agent I would ever use!...
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By: Stan C
Mar 09, 2011
View all comments (2)
I find it interesting that these 5 star reviews seem to be here amongst the overwhelming majority of 1 star awful reviews. It's like people connected with Belvoir are somehow trying to up the average, or something! I know they are a franchise, but something must be fundamentally wrong if there's so many negative reviews? I've had dealings with a Belvoir franchise in the past, and in certain areas match the general poor service described in the majority of reviews here. ...

“Never again would I go with them. Avoid at all ......”

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Sep 01,2010
Minithumbdown
By: 'Very'
Sep 01,2010
3 people found
this helpful
Never again would I go with them. Avoid at all costs. A monkey could do their job better....
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“Don't ever use the St Albans branch. Oh no you ......”

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Aug 30,2010
Minithumbdown
By: 'Never'
Aug 30,2010
0 people found
this helpful
Don't ever use the St Albans branch. Oh no you can't any more because it seems that the proprietor stole all the deposits and my months rent and got off on her toes. Response from Belvoir was that they are all franchises so each one ...
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By: lovebelvoir!
Sep 17, 2010
View all comments (1)
One more down and a many more to go. Incredible how Belvoir sing and dance about how selective they are about the franchisees they select and the training etc. How many have folded/been investigated now? What I find funny is the occasional very general post giving R! 5 stars just to keep them off the front page of this web-site which shows the worst agents in the country. I am sure some provide good customer service but quite suspect that the posts may well be a little "fabricated"? ...

“We were charged ...”

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Aug 27,2010
Minithumbdown
By: 'Simon'
Aug 27,2010
0 people found
this helpful
We were charged ...
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By: Princess
Nov 23, 2010
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You would be charged a relet fee as you are wishing to be released from your tenancy obligations early - why should the landlord loose rent as your circumstances have changed? Belvoir nor the landlord HAVE to release you early, how much would you have paid in rent for those last 2 months? Also Belvoir set out all charges in paperwork at the start of your tenancy so you should have been aware of the check out charge. You are well within your rights to be present for the move out and maybe the leg ...

“Rented a property from Falkirk branch. Was promised that it ......”

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Aug 18,2010
Minithumbdown
By: 'Rosebud'
Aug 18,2010
6 people found
this helpful
Rented a property from Falkirk branch. Was promised that it would be painted professionally, garden would be cleared of weeds, rubbish, ect. Grass cut, fence painted, slabs and rubble moved, threshold bars put down and to this date 11 weeks later nothing is done and because ...
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“Having been a model tenant for 7 years, had to call 11 ......”

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Aug 13,2010
Minithumbdown
By: 'Dottyp'
Aug 13,2010
0 people found
this helpful
Having been a model tenant for 7 years, had to call 11 times to have a repair done, and never once received a call back. I had spoken to manager about this and I was told I had not called, as nothing logged........ Rubbish only interested in ...
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“Possibly amongst the most unhelpful and rude estate agents I ......”

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Aug 12,2010
Minithumbdown
By: 'Chocolate_heaven'
Aug 12,2010
0 people found
this helpful
Possibly amongst the most unhelpful and rude estate agents I have ever dealt with. I sent an email enquiry after viewing a rental on the internet. I received a 14 word response from 'Susan'. There was no offer of any help or any further suggestions. Just ...
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“Communication was terrible, both via email and phone...i would ......”

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Aug 10,2010
Minithumbdown
By: 'anon'
Aug 10,2010
0 people found
this helpful
Communication was terrible, both via email and phone...i would like to point out they were only terrible with the manager, the one person it should be perfect with! Fees were rediculous, nearly ...
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“Simply shocking service, starting with the fact that the members ......”

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Aug 05,2010
Minithumbdown
By: 'grainged'
Aug 05,2010
0 people found
this helpful
Simply shocking service, starting with the fact that the members of staff there are seemingly incapable of consistent communication with each other. As a landlord, I prefer to use the agency as a middle man for all contact with the tenants as this is the ...
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“Please avoid using them. I am a first time tenant, ......”

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Jul 29,2010
Minithumbdown
By: 'Cheated'
Jul 29,2010
0 people found
this helpful
Please avoid using them. I am a first time tenant, so wasn't aware of some of the terminologies used in the contract. I was specifically told that after six months, I need to give two months notice and thereafter all is well. Come the sixth ...
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By: angry
Oct 10, 2010
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I had a similar problem with the same office few days ago. I wanted to move out after the break-clause, but apparently I would still have to pay them rent until the end of the contract. Look the wording of your contract on the break clause. If it says "The tenancy is subjected to a break clause AT 8 months whereby the tenant may give the Landlord two month notice to terminate the agreement..." It means that you have only one chance to move out. Give notice on the 8 month (not before and not ...

“Belvoir are the worst estate agents i have ever come ......”

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Jul 27,2010
Minithumbdown
By: 'annon'
Jul 27,2010
1 people found
this helpful
Belvoir are the worst estate agents i have ever come across they are so incompetent.. All they do is lure you in take your money then leave you to it. I will never ever use them ever again. Three times my car was impounded because ...
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By: golddustlui
Aug 01, 2010
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This happened to us last year at the Quay 5 property. They informed us about car parking saying we had two spaces when really it was one. Boyfriend's car got clamped the first night we were there and we had to pay ...

“I tried getting my name put down on the tenacy ......”

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Jul 16,2010
Minithumbdown
By: 'anoymus'
Jul 16,2010
0 people found
this helpful
I tried getting my name put down on the tenacy with my partner and they said that I had to be 25 years old in a job....
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“Ok, so glad I am not the only one who ......”

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Jul 12,2010
Minithumbdown
By: 'BelvoirHater'
Jul 12,2010
0 people found
this helpful
Ok, so glad I am not the only one who thinks Belvoir are a pile of poo!! We have twice been with Belvoir, thay are expensive as well as rude, incompetent liars. We had our deposit given back minus a fair portion in the first ...
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By: Proud to be Belvoir
Mar 12, 2011
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It was a pre-arranged inspection notified to the tenants in writing, they had signed a tenancy agreement to allow access providing adequate notice was given, which it was. ...

“Belvoir are a waste of space, we moved out nearly ......”

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Jun 18,2010
Minithumbdown
By: 'belvoir.are.disgusting'
Jun 18,2010
1 people found
this helpful
Belvoir are a waste of space, we moved out nearly six months ago and have still not recieved my deposit and on top of that they want to charge me over ...
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By: belvoirhater
Aug 11, 2010
View all comments (2)
We have ourselves contacted Mike Goodhard and have not had much of a respose because Beaver! are franchises. We are 4 months into our new tenancy, still fighting them for our deposit through DPS at the old one. We have gone to the arbatration thingy! I know they are so frustrating but do not give up, we aren't. ...

“Moving into the rented property went smoothly but moving out ......”

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Jun 16,2010
Minithumbdown
By: 'smiley'
Jun 16,2010
3 people found
this helpful
Moving into the rented property went smoothly but moving out didn't. Terrible communication from Belvoir Colchester, 5 weeks after moving out had to chase for my deposit as I had no contact from them. Then less than 50% of my deposit appeared in my bank account followed ...
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“Pompous oaf of a lettings manager views tenants not as ......”

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Jun 12,2010
Minithumbdown
By: 'andyman'
Jun 12,2010
0 people found
this helpful
Pompous oaf of a lettings manager views tenants not as clients but as gutter snipe. Needs to be taken down a peg or two, hope he falls foul of his attitude....
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“Very, very, very bad, the Whitehaven branch are useless, after 6 ......”

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May 28,2010
Minithumbdown
By: 'Soph'
May 28,2010
0 people found
this helpful
Very, very, very bad, the Whitehaven branch are useless, after 6 months with radiators not working, faulty sockets, and every other thing wrong in the house, they still havent fiexed anything, do not use ever!!! Bad service, don't send plumbers, electricians out when you need one ...
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“Some of them are very rude and lack any kind ......”

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May 24,2010
Minithumbdown
By: 'user'
May 24,2010
7 people found
this helpful
Some of them are very rude and lack any kind of people skills. Responds very poorly to tenants standing up for themselves-everyone I know says they are absolutely useless and I'd have to agree with them. Be warned-they are ruthless and treat you like they ...
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“I found both Karen and Peter wonderful people, very helpful ......”

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May 12,2010
Minithumbup
By: 'karen'
May 12,2010
0 people found
this helpful
I found both Karen and Peter wonderful people, very helpful and treat tentents with first class service, even though im no longer a tenent with them as i moverd, they still will offer me advice if I need it, amazing people totaly recommend them to ...
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By: Karen
Jul 03, 2011
View all comments (2)
If that is what you think then think it. I am not the karen that works there. I was a tenant. But moved out. If you have nothing better to do than write things like that then I say find out the true facts before abusing people. You have no right what so ever. Your a very rude person. ...

“Useless from start to finish. The emergency mobile number is ......”

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Feb 25,2010
Minithumbdown
By: 'Lucylu'
Feb 25,2010
0 people found
this helpful
Useless from start to finish. The emergency mobile number is a dead line, they never notified me of any viewings in my notice period and came home to find people looking around my home on more than one occassion. Also still waiting for my bond ...
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“I have personally used Belvoir offices in a number of ......”

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Feb 22,2010
Minithumbup
By: 'SeriouslySerious'
Feb 22,2010
1 people found
this helpful
I have personally used Belvoir offices in a number of locations and have always found staff to be extremely good and their overall service to be far better than some high street letting agents. As a landlord I use letting agents to avoid the day ...
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By: bob the builder
Jan 25, 2011
View all comments (5)
Truthhurts, I totally agree! This demand for financial records is a disgrace and a total invasion of your privacy when a simple copy of your wage slip and possibly your employment contract would suffice. It is not up to a letting agency to decide if you can pay the rent or not. I certainly would never give out my financial details like that and like your good self probably earn 3 times what the guy sat in their offices earns! I also have reservations about them contacting my company! I ...

“I have never been so disgusted by a company. Mould ......”

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Feb 03,2010
Minithumbdown
By: 'mrsannoymous'
Feb 03,2010
0 people found
this helpful
I have never been so disgusted by a company. Mould in the bedroom reported 4 times and not once did anyone come out to look at it, yet I was expected to clean it only for it to keep coming back. There was also a leak ...
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By: bob the builder
Jan 25, 2011
View all comments (5)
LOL a them and us situation :) Well I am a tradesman and know what Belvoir are saying about the condensation is utter tripe. They are speaking out of the rear passage. As for bringing personal snipes onto a public forum, that in itself is utterly unprofessional and to back that shows that you are either an employee or friends with the belvoir poster. How very unprofessional. Dampness is a result of a lack of ventilation and possibly drainage. A problem created by poor building in ...

“I recently marketed my property to rent, Belvoir responded very ......”

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Jan 24,2010
Minithumbup
By: 'Fred1234'
Jan 24,2010
1 people found
this helpful
I recently marketed my property to rent, Belvoir responded very quickly and professionally. They rented my house out within 10 days and I was paid promptly. I would have no hesitation in using them again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:29 AM 09/09/2020 by Rhona

Awards won by Belvoir

Regional Awards won by Belvoir

Individual Branch Awards

Welwyn, AL6

Swansea, SA1

Sutton Coldfield, B73

Stone, ST15

Stafford, ST16

St Helens, WA10

Sleaford, NG34

Shrewsbury, SY1

Peterborough, PE4

Hitchin, SG5

Harrogate, HG1

Grantham, NG31

Wigan, WN1

Cheltenham, GL53

Liverpool, L1

Nottingham, NG10

Stoke on Trent, ST1

Stoke on Trent, ST4

Nottingham, NG6

Dunstable, LU5

Loughborough, LE11

Rugby, CV21

Cambridge, CB5

Lincoln, LN5

Sheffield, S1



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