Belvoir
4.5/5, 5010 reviews
86% recommended
96% sales valuation accuracy
98% sales fee satisfaction
92% lettings valuation accuracy
92% lettings fee satisfaction
We are one of the UK's largest lettings franchises with over 15 years of experience and over 150 offices nationwide, each owned and managed by a local lettings specialistEach Belvoir office will provide you with a professional lettings and property management service that embraces our core principles of quality service and customer ... show more We are one of the UK's largest lettings franchises with over 15 years of experience and over 150 offices nationwide, each owned and managed by a local lettings specialist

Each Belvoir office will provide you with a professional lettings and property management service that embraces our core principles of quality service and customer care.

With an extensive selection of properties to rent including houses, apartments, city flats and studio accommodation, your local Belvoir team can provide a choice of properties to fulfil tenants' needs.

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Latest Reviews

 View all Reviews 5010
Featured Review
a
reviewed by 'Jd'
“Fantastic customer care and service from the application process to renting our property. Every detail was considered and talked about ......”
8th Nov 2024
reviewed by 'Dr Jesse Wilder'
“Charlotte was wonderful! Very professional and informative. Highly recommended. Very helpful...”
7th Nov 2024
reviewed by '500m from the agents office, but won't come see the issues'
“After 16 months of living in this property, we've endured 235 days without conservatory doors and only internal doors to protect us ......”
7th Nov 2024
reviewed by 'Stuart'
“After 16 months of living in this property, we've endured 235 days without conservatory doors and only internal doors to protect us ......”
7th Nov 2024
reviewed by 'Land lady'
“Belvoir Letting has been managing both of my properties for nearly two decades. There have been difficult times but overall ......”
6th Nov 2024
reviewed by 'Steph'
“Very helpful and supportive through the process of buying my home - massive thanks to Craig!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £22,000 £2,550,000
Lettings 92% 92% £268 £9,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1576 127 1953 464 371 18 208 9 178 106
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties for Sale   46 to Rent   32
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Belvoir Branches (view all 199)
Aberdeen, AB25
Aldershot, GU11
Alfreton and Ilkeston, DE55
Andover, SP10
Ashton-under-lyne, OL6
Bangor, BT20
Basildon, SS14
Basingstoke, RG21
Featured Review
a

“Great service...”

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Jun 26,2021
Minithumbup
Staff profile picture
Chris
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Alicia
By: 'Jd'
Jun 26,2021
0 people found
this helpful
Fantastic customer care and service from the application process to renting our property. Every detail was considered and talked about with regards to our house. Nothing was too much trouble and we have had a hassle free process from start to finish. Thankyou for all ...
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Was this helpful? Yes
By: Chris Duffy
Jun 26, 2021
View all comments (1)
Hi Jo, thank you for leaving us such a great review and for your recommendation. Kind regards, all of the Belvoir Doncaster team. ...

“I was not surprised to see so many very unhappy ......”

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Sep 13,2011
Minithumbdown
By: 'Susan'
Sep 13,2011
2 people found
this helpful
I was not surprised to see so many very unhappy people who have had the misfortune of dealing with such an appalling letting agent. Woefully unprofessional, rude, inept,and in our case spiteful conduct. Please don't ever use these people, they should be struck off....
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“I think these guys are great! Always at the end ......”

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Sep 04,2011
Minithumbup
By: 'Mikey'
Sep 04,2011
1 people found
this helpful
I think these guys are great! Always at the end of a phone with great advice. I live in one of their properties in the city centre and recently moved from another one of theirs. They are great guys and really helpful!...
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By: happy man
Dec 13, 2011
View all comments (2)
dont you think that if it was a belvoir staff member that they would have put there office in??? dumbass ...

“Possibly one of the worst lettings agents I have ever ......”

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Sep 01,2011
Minithumbdown
By: 'blk5236'
Sep 01,2011
17 people found
this helpful
Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to ...
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What agent could do to change your mind?
Check emails for spelling mistakes before sending; ensure customers' name is spelt correctly; update customers on a regular basis as to how viewings are progressing; do not use, or allow visitors to the property, to use facilities and leave them in an unacceptable state; answer emails instead of ignoring them; discuss any areas of concern with the customer rather than employ underhand tactics such as pulling advertising without customer's prior knowledge or consent and employ a more professional attitude. Would also recommend further training for all staff at Belvoir Stirling.
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“Absolute nightmare, told us that they'd contacted the landlord and ......”

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Aug 29,2011
Minithumbdown
By: 'Sadia'
Aug 29,2011
0 people found
this helpful
Absolute nightmare, told us that they'd contacted the landlord and we could have a cat....landlord found out we had a cat and then suddenly we were given a section 21 notice, we gave them one months notice that we were leaving, the girl on the ...
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By: Sadia
Sep 15, 2011
View all comments (2)
Hey, I didn't get notice that you posted this action and have just randomly read it as we are still waiting for our deposit back. Would love to discuss this futher as they have caused us alot of hassle.....let me know if you want to discuss further, we are considering contacting everyone on this page, starting a facebook group, and also maybe seeing if collectively a group of us could take them to court. They think that they can get away with this, but can't ...

“The primary issue I had with Belvoir lettings was that ......”

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Aug 24,2011
Minithumbdown
By: 'JonA'
Aug 24,2011
2 people found
this helpful
The primary issue I had with Belvoir lettings was that the price charged for the property was extortionate in comparison for the property, however, this price was agreed upon by ourselves and the people at the lettings office, so I shall not write any more ...
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What agent could do to change your mind?
Fire the man in charge of maintenance he is rude and unhelpful
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“Cannot put in word how Terrible Belvior lettings branch in ......”

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Aug 23,2011
Minithumbdown
By: 'big'
Aug 23,2011
3 people found
this helpful
Cannot put in word how Terrible Belvior lettings branch in Leicester are..... they seem to be in the business of extorting the inexperienced local student community. The attitudes of the staff members is at best disrespectful, the service that they offer is appalling not only ...
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What agent could do to change your mind?
better attitude
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“Please Please avoid Belvior!!After buying a band new property ......”

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Aug 22,2011
Minithumbdown
By: 'JJ'
Aug 22,2011
3 people found
this helpful
Please Please avoid Belvior!! After buying a band new property which I did not intend to live in I went through Belvior Cheltenham to manage it for me. Big mistake! After 6 years I decided to move back into the property and ask them to remove ...
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What agent could do to change your mind?
To many things to list!
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By: Belvoir Cheltenham
Aug 22, 2011
View all comments (1)
Dear JJ, We pride ourselves at Belvoir Cheltenham on providing first class service. As the owner of Belvoir Cheltenham , I would like further details of this issue, so that I can look into this. Please can you either email me at [email protected] or call me on 01242 221188 . It is important that you do contact me as I have no knowledge of this issue . Regards Neil West ...

“Great service from start to finish. Put my property on ......”

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Aug 15,2011
Minithumbup
By: 'GAIL'
Aug 15,2011
1 people found
this helpful
Great service from start to finish. Put my property on the market with Belvoir on Friday PM, they had a choice of two tenants for me by the following Monday. Fast and easy transaction. Thank you Roy and your team at the Prescot office. If ...
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“I can't disagree more with the negative comments that I ......”

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Aug 11,2011
Minithumbup
By: 'Blondie'
Aug 11,2011
2 people found
this helpful
I can't disagree more with the negative comments that I have just read about Belvoir. I am in a single-sex partnership and have experienced no end of bigotry and discrimination from other agents in Basingstoke, but have found Belvoir to be absolutely wonderful. They were ...
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By: sprek
Nov 09, 2011
View all comments (3)
most people only post a review when they have had a bad experience, for every bad review on here there will be hundreds of examples of good work done by belvoir as last year they won the letting agent of the year and this year came second. sadia i can almost guarantee that if you had a good experience you wouldn't be on here saying how good belvoir are, the fact is everyone likes to moan and that all your doing is being petty and moaning like a small child perhaps you should grow up ...

“I would like to echo some of the previous comments ......”

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Aug 11,2011
Minithumbdown
By: 'AngryLandlord'
Aug 11,2011
1 people found
this helpful
I would like to echo some of the previous comments from other Landlords. Belvoir Lettings are usless and are only interested in screwing the landlord for every penny they can get their hands on. I have a long list of complaints about the way they ...
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What agent could do to change your mind?
They could have done what they are being paid for and that is to manage a property and provide a decent service to both the Londlors and Tenants.
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“Applied to Belvoir Kettering and Vicki was helpful. The team ......”

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Aug 05,2011
Minithumbup
By: 'Nicky'
Aug 05,2011
5 people found
this helpful
Applied to Belvoir Kettering and Vicki was helpful. The team were approachable and seem to know their stuff. I went to them from a recommendation....
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By: Belvoir Kettering
Mar 25, 2017
View all comments (1)
Good Morning Nicky, thank you for the great review! ...

“Latest trick alert! £60 for them to make a dvd of ......”

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Aug 04,2011
Minithumbdown
By: 'theeternaltenant'
Aug 04,2011
0 people found
this helpful
Latest trick alert! £60 for them to make a dvd of the interior of the property! yes SIXTY POUNDS to run round with a digital camera and burn it to a dvd!! he reassured me this was for everyones protection... Overall, the guy (who turned up ...
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By: twat
Aug 11, 2011
View all comments (1)
An inventory is for everyones protection, its protecting your deposit! However, the landlord usually pays towards this and you should have been aware of this cost prior to taking the property. The £500 you pay is for the rent, and I am sure the £800 you paid is for the deposit, the Agent takes a very small percentage of this money, around £50.00 so its pretty irrelevant what car he drives, if he works hard who are you to critisize him? Yes there are a lot of checks which need carrying o ...

“well where to start? our main issue with them was ......”

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Aug 04,2011
Minithumbdown
By: 'Gem'
Aug 04,2011
4 people found
this helpful
well where to start? our main issue with them was wanting to deliberately gain access to the property whilst we were at work and upon us stating that we wished to be present they went out there way to be rude and state the contract ...
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By: Belvoir Grantham
Aug 12, 2011
View all comments (1)
Belvoir Grantham is extremely disappointed to read your comments and pride ourselves of having the highest level of Customer Service, professionalism and reliability. Belvoir Grantham is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional and constructive manner. Please write to Samantha Lees at Belvoir Lettings, 23 St Peters Hill. Grantham. Lincs. NG31 6QF and/or grantham@@belvoirlettings ...

“Fantastic would highly recommend. Had been searching for a house ......”

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Aug 02,2011
Minithumbup
By: 'Helen'
Aug 02,2011
1 people found
this helpful
Fantastic would highly recommend. Had been searching for a house for some time with various agents with not much luck. Telephoned Belvoir in Sale expecting the same level of interest as all the other agents I had spoken too. What a breath of fresh air ...
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“Awful experience with the Birmingham Belvoir office, telling falce information ......”

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Jul 21,2011
Minithumbdown
By: 'Ken'
Jul 21,2011
3 people found
this helpful
Awful experience with the Birmingham Belvoir office, telling falce information until paid the money then acting slow like snails later we found out that they overcharged us and did not refund the money. Very rude staff on site and would not recommend them had only ...
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“Having viewed a flat with who i am only guessing ......”

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Jul 19,2011
Minithumbdown
By: 'Jeff!!!!'
Jul 19,2011
2 people found
this helpful
Having viewed a flat with who i am only guessing was the manager of the office in Sunderland due to his cocky attitude which came across as if he was better than the potential tenants, we eventually decided not to go for the flat as ...
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“I am shocked by all the negative reviews about Belvoir. ......”

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Jul 02,2011
Minithumbup
By: 'Stuart'
Jul 02,2011
2 people found
this helpful
I am shocked by all the negative reviews about Belvoir. My experience at Basingstoke was totally the opposite. I experienced an excellent service from start to finish. I used them for Tenant Find only. Mike provided lots of valuable advice on all sorts, answered all ...
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By: Belvoir Basingstoke
Aug 13, 2011
View all comments (1)
Many thanks for this Stuart. Originally, this post referred to Aberdeen for some reason and it slipped through the net, so we didn't see it. We are all individual franchises and, therefore, there may be a significant variation in the manner in which various shops are run. In Basingstoke, we strive to be fair, transparent and honest in our dealings with all and I sincerely hope never to see genuine complaints written on this, or any other site, about anyone's dealings with us. There i ...

“Appalling - our tenant stopped paying and Belvoir were worse ......”

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Jun 21,2011
Minithumbdown
By: 'Paul'
Jun 21,2011
13 people found
this helpful
Appalling - our tenant stopped paying and Belvoir were worse than useless. Getting straight answers was impossible, tried to claim repair costs that bore no relation to amounts agreed. Four different administrators chased us for amounts that we sent e mail proof on numerous occasions ...
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By: Belvoir Kettering
Mar 25, 2017
View all comments (2)
Good Morning Paul, I was concerned to read your review and the bad experience you have had with Belvoir. Belvoir is no longer owned by, or associated with, Mr Garcha and our landlord's experience with us is our primary concern. ...

“Just rented through Belvoir and must Say Danny was fantastic ......”

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Jun 15,2011
Minithumbup
By: 'TammyD'
Jun 15,2011
4 people found
this helpful
Just rented through Belvoir and must Say Danny was fantastic and helped me no end. Always there to help with any question I had and got me moved in to my new place in 10 days with no stress at all. Will be definitely recommending them ...
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“...”

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Jun 09,2011
Minithumbdown
By: 'Appalling'
Jun 09,2011
0 people found
this helpful
...
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“Awful service. They promised the world and then when they ......”

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May 25,2011
Minithumbdown
By: 'kate'
May 25,2011
0 people found
this helpful
Awful service. They promised the world and then when they have their holding fee they do not bother getting back to you. I chased them for two weeks about getting the contacts sent to me to sign and heard nothing and was passed on from ...
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“Horrible, unprofessional, uninformed, inexperienced people. False hope and promises until ......”

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May 16,2011
Minithumbdown
By: 'Avoidbelvoirkettering'
May 16,2011
12 people found
this helpful
Horrible, unprofessional, uninformed, inexperienced people. False hope and promises until receiving money, then no correspondence whatsoever. No return of the holding deposit even though it was not our fault not accepted....
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By: Belvoir Kettering
Mar 25, 2017
View all comments (1)
Good Morning, I am sorry to hear of your bad experience with Belvoir. Since your review was added Belvoir has changed ownership and all of our staff are professional, experienced and informed to help our tenants and landlords through the letting process as smoothly as possible. ...

“Lived at property two years, and still reporting the same ......”

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May 10,2011
Minithumbdown
By: 'pips'
May 10,2011
0 people found
this helpful
Lived at property two years, and still reporting the same faults with house. Phoned up to complain.... Finally a contractor got back in touch, he rang 3 times (once on a Sunday and twice in work hours). I rang him back arranged a time at his ...
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“I don't know what they got paid for, their contract ......”

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May 09,2011
Minithumbdown
By: 'lin'
May 09,2011
0 people found
this helpful
I don't know what they got paid for, their contract isn't worth the paper its written on. And this branch is run by incompetent staff....
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By: happy man
Oct 27, 2011
View all comments (2)
it depends on what office you use. by not saying the office you have used you have not shown which office is terrible and then how can anyone be sure which ones are good. please think before you leave a review to make sure you do it right ...

“Avoid at all costs. This branch agree for your tenants ......”

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May 03,2011
Minithumbdown
By: 'ANNOYED'
May 03,2011
0 people found
this helpful
Avoid at all costs. This branch agree for your tenants to break the contract without your consent/agreement. Then refer to some tenuous clause in the contract to cover up for their massive mistake. Will be taking this matter further court ombudsman etc, absolutely terrible ...
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“Its all been said by others....”

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May 02,2011
Minithumbdown
By: 'tv'
May 02,2011
1 people found
this helpful
Its all been said by others....
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“Dreadful bunch. We rented a flat from them and they ......”

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Apr 27,2011
Minithumbdown
By: 'not_happy'
Apr 27,2011
1 people found
this helpful
Dreadful bunch. We rented a flat from them and they insisted that we had to pick the key up on the morning of our wedding day, they were so self-important that they couldn't arrange a later time. They routinely ignored our calls about necessary repairs ...
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“Belvoir in Swindon are a complete joke. Currently, we have ......”

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Apr 11,2011
Minithumbdown
By: 'Belvoir==useless'
Apr 11,2011
2 people found
this helpful
Belvoir in Swindon are a complete joke. Currently, we have had no hot water for over a week and this is the 3rd time it's happened in 6 months. Any time something goes wrong at the flat it takes at least 3 calls for them to do ...
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“Rubbish agent, very poor service...”

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Apr 09,2011
Minithumbdown
By: 'forget'
Apr 09,2011
0 people found
this helpful
Rubbish agent, very poor service...
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By: Craig Walker
May 05, 2011
View all comments (1)
As the owner of Belvoir Lettings Camberley we pride ourselves on our customer service levels. We are a voluntary member of the The Property Ombudsman for Lettings and also a member of NALS. I would welcome the above person to contact me directly to resolve any issues you may have as all feedback is helpful and will be acted upon accordingly. ...

“Very poor service. No follow up on issues when they ......”

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Apr 01,2011
Minithumbdown
By: 'apmsotu'
Apr 01,2011
2 people found
this helpful
Very poor service. No follow up on issues when they did eventually deal with them. They do nothing for the money they get. Never use!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:29 AM 09/09/2020 by Rhona

Awards won by Belvoir

Regional Awards won by Belvoir

Individual Branch Awards

Welwyn, AL6

Swansea, SA1

Sutton Coldfield, B73

Stone, ST15

Stafford, ST16

St Helens, WA10

Sleaford, NG34

Shrewsbury, SY1

Peterborough, PE4

Hitchin, SG5

Harrogate, HG1

Grantham, NG31

Wigan, WN1

Cheltenham, GL53

Liverpool, L1

Nottingham, NG10

Stoke on Trent, ST1

Stoke on Trent, ST4

Nottingham, NG6

Dunstable, LU5

Loughborough, LE11

Rugby, CV21

Cambridge, CB5

Lincoln, LN5

Sheffield, S1



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