Belvoir
4.5/5, 5107 reviews
86% recommended
96% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
92% lettings fee satisfaction
We are one of the UK's largest lettings franchises with over 15 years of experience and over 150 offices nationwide, each owned and managed by a local lettings specialistEach Belvoir office will provide you with a professional lettings and property management service that embraces our core principles of quality service and customer ... show more We are one of the UK's largest lettings franchises with over 15 years of experience and over 150 offices nationwide, each owned and managed by a local lettings specialist

Each Belvoir office will provide you with a professional lettings and property management service that embraces our core principles of quality service and customer care.

With an extensive selection of properties to rent including houses, apartments, city flats and studio accommodation, your local Belvoir team can provide a choice of properties to fulfil tenants' needs.

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Latest Reviews

 View all Reviews 5107
Featured Review
a
reviewed by 'Jd'
“Fantastic customer care and service from the application process to renting our property. Every detail was considered and talked about ......”
28th Nov 2024
reviewed by 'kelly'
“Fantastic service from Belvoir estate agents I highly recommend them for any sale. They were amazing when thing's weren't going ......”
28th Nov 2024
reviewed by 'JAMES ASAMOAH'
“You guys are really fantastic. I'm very pleased to have met this team. From Jack, Sue, Chloe, Charlotte, Superna and ......”
28th Nov 2024
reviewed by 'John'
“Ellie Dickenson is our regular contact at Belvoir for the property that we let. She is always very pleasant to ......”
28th Nov 2024
reviewed by 'Ms'
“Great service! Huge thank you to Katherine Carsley, response very quickly. Highly recommended....”
27th Nov 2024
reviewed by 'Ron'
“I highly recommend Belvoir Hanley for their professional and responsive service. In particular, I would like to recognise the input ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £22,000 £2,550,000
Lettings 93% 92% £268 £9,999
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1613 127 1990 466 374 19 210 11 191 106
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties for Sale   46 to Rent   32
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Belvoir Branches (view all 199)
Aberdeen, AB25
Aldershot, GU11
Alfreton and Ilkeston, DE55
Andover, SP10
Ashton-under-lyne, OL6
Bangor, BT20
Basildon, SS14
Basingstoke, RG21
Featured Review
a

“Great service...”

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Jun 26,2021
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Chris
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Alicia
By: 'Jd'
Jun 26,2021
0 people found
this helpful
Fantastic customer care and service from the application process to renting our property. Every detail was considered and talked about with regards to our house. Nothing was too much trouble and we have had a hassle free process from start to finish. Thankyou for all ...
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By: Chris Duffy
Jun 26, 2021
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Hi Jo, thank you for leaving us such a great review and for your recommendation. Kind regards, all of the Belvoir Doncaster team. ...

“I have been dealing with Belvoir Lettings for over 18 months ......”

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Feb 14,2015
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By: 'Philip'
Feb 14,2015
0 people found
this helpful
I have been dealing with Belvoir Lettings for over 18 months now and they have made every part of being a landlord very easy. I work in the Far East alot of the time so im never local to deal with pressing issues with my property. ...
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“I have had no previous experience of becoming a landlord. ......”

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Feb 13,2015
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Craig
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Mathew
By: 'Geoff'
Feb 13,2015
0 people found
this helpful
I have had no previous experience of becoming a landlord. Belvoir advised and assisted me through the whole process in a friendly and professional manner....
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“Belvoir have looked after three properties for us in Rugby ......”

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Feb 13,2015
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By: 'Nigel'
Feb 13,2015
0 people found
this helpful
Belvoir have looked after three properties for us in Rugby for more than 10 years and have always been courteous yet thorough and we have never had any complaints from Tenants. Over the past few months in conjunction with Belvoir Northampton they have helped us sell ...
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“Janet was extremely helpful during in our move. She emailed ......”

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Feb 12,2015
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By: 'Lozzrv'
Feb 12,2015
0 people found
this helpful
Janet was extremely helpful during in our move. She emailed daily to update us on the status of our application. Although the process took longer than expected, she was always patient and friendly. I would definitely recommend belvoir and use them again....
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“I looked at several properties with belvoir, the service from ......”

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Feb 10,2015
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By: 'Gavin'
Feb 10,2015
0 people found
this helpful
I looked at several properties with belvoir, the service from Jan was great throughout, even if my own organisation wasn't! Very detailed with their paperwork, clear on the expectations and felt like if there is (or was) an issue I could reach someone very easy ...
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Comment on agent fees
1 slight downside, there is an admin fee you lose from your deposit if and when you decide to move out. This to me was a little sneaky as I only found this out when signing for my keys after being to get down the line to object to it. Felt like a stealth way to make commission in all honesty. Other than this, very clear and reasonable
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“I can honestly say me and my partner are both ......”

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Feb 10,2015
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By: 'Chris'
Feb 10,2015
0 people found
this helpful
I can honestly say me and my partner are both delighted with not only our apartment but also the customer service and help we received from Belvoir's city centre branch. We spent several weeks going from viewing to viewing trying to find a place we ...
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“Quick, easy and friendly. Everything was sorted out within a ......”

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Feb 10,2015
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By: 'AndrewBeech'
Feb 10,2015
0 people found
this helpful
Quick, easy and friendly. Everything was sorted out within a week for us to move into our new flat advertised by the agency....
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“Martyn and his team have managed my property since 2010. Last ......”

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Feb 09,2015
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By: 'J'
Feb 09,2015
0 people found
this helpful
Martyn and his team have managed my property since 2010. Last year the property was badly damaged as a result of an arson fire. As a result, the house had to be gutted and rebuilt, and all of the internals replaced. Belvoir handled everything for me, ...
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“Matt and Annie were extremely helpful, dependable, honest, trustworthy, polite ......”

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Feb 09,2015
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Annie
By: 'Vangelis'
Feb 09,2015
0 people found
this helpful
Matt and Annie were extremely helpful, dependable, honest, trustworthy, polite and considerate. Every email was answered on time, every little job was arranged without delays. I can do no less than wholeheartedly recommend them....
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“Brilliant service ! Couldnt fault at tall lots of communication really ......”

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Feb 09,2015
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By: 'jemma1993'
Feb 09,2015
0 people found
this helpful
Brilliant service ! Couldnt fault at tall lots of communication really helpful , everything was made easy no fuss. highly recommend. Use again...
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“Very good service, quick and speedy. Staff were friendly, helpful ......”

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Feb 09,2015
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By: 'David'
Feb 09,2015
0 people found
this helpful
Very good service, quick and speedy. Staff were friendly, helpful and knowledgeable. Fees were good as they are not with a lot of agents!...
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“From the moment I requested a viewing with Belvoir the ......”

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Feb 04,2015
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By: 'Paul'
Feb 04,2015
0 people found
this helpful
From the moment I requested a viewing with Belvoir the team endeavored to make the process of me becoming a Tenant as simple and as speedy as possible.All the timescales were accurate and all communications were clear and concise.I moved in on time ...
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“My dealings with this agency was a very positive one. ......”

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Feb 04,2015
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Eimhear
By: 'Eimear'
Feb 04,2015
0 people found
this helpful
My dealings with this agency was a very positive one. I rented an apartment from belvoir letting and any minor issue I had whilst living at the apartment was delt with promptly and I found all the staff extremely helpful. On leaving the apartment I ...
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“We rented for six months with this estate agent. We ......”

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Feb 03,2015
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Laura
By: '-'
Feb 03,2015
0 people found
this helpful
We rented for six months with this estate agent. We have moved around A LOT and dealt with many estate agents and this has been the least flexible and rudest agency so far. Due to unforseen circumstances, we were keeping a small cat in our ...
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What agent could do to change your mind?
Let us communicate with the landlord. Improve customer service.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Belvoir Basingstoke
Feb 04, 2015
View all comments (1)
Maria, we are disappointed to read your comments. Belvoir Basingstoke has won awards for Customer Service and we take all feedback, whether positive or negative, very seriously indeed. We always attempt to resolve issues expediently, but unfortunately, on this occasion, we were unable to find an outcome that was acceptable to you. We understand that this must be frustrating. We are committed to solving complaints. In the first instance, write to Mr Andrew Lowery, Belvoir Basingstoke, 10 ...

“Having rented for many years I found a property in ......”

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Feb 01,2015
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By: 'Rod'
Feb 01,2015
2 people found
this helpful
Having rented for many years I found a property in Wrexham which was offered by Belvoir. On the whole I found them very helpful, friendly and professional and I would struggle to find anything to say against them. If there was ever a problem I ...
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“I arrived 15 minutes before an arranged viewing on a rented ......”

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Jan 23,2015
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By: 'BeeH'
Jan 23,2015
2 people found
this helpful
I arrived 15 minutes before an arranged viewing on a rented property. The lettings agent was at the property already showing a couple around before me. As the couple left, so did the agent. I rang the office and I was advised that the property was ...
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What agent could do to change your mind?
The agent should have waited around for my appointment rather than driving off. They claimed to have text me, I did not receive any text.
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“agents kept us informed of all viewings when reletting our ......”

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Jan 22,2015
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By: 'P'
Jan 22,2015
0 people found
this helpful
agents kept us informed of all viewings when reletting our property allthough it took longer than we had hoped we now have a new tennant...
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“I rented from Belvoir for almost 2 years and dealt with ......”

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Jan 21,2015
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Wendy
By: 'TheHobsons'
Jan 21,2015
0 people found
this helpful
I rented from Belvoir for almost 2 years and dealt with the office on many occasions. They were always friendly, helpful and very prompt. Nothing ever seemed too much trouble and when anything went wrong with the property they were quick to get in touch with ...
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“Outstanding customer care from a company who always go the ......”

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Jan 19,2015
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By: 'andy'
Jan 19,2015
0 people found
this helpful
Outstanding customer care from a company who always go the extra mile. This is a first class organisation who I would recommend to anyone who is looking to let their property...
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Comment on agent fees
Took away all the stress from me.
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“The Letting Agency and staff were very good and very ......”

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Jan 16,2015
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Eimhear
By: 'Jeevan'
Jan 16,2015
0 people found
this helpful
The Letting Agency and staff were very good and very supportive. They respond to any maintanance related problems with urgency. They were very much prompt and polite in their communication. I wish them all the good luck and support they are giving to customers....
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“DO NOT use this letting agency. Slow to response to ......”

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Jan 08,2015
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By: 'Jeremiah'
Jan 08,2015
6 people found
this helpful
DO NOT use this letting agency. Slow to response to house maintenance problems or issues. Not Tenant-friendly. It will take a long time to refund back your deposit and will give you excuses when you call them to inquire about your deposit. The agency expect ...
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What agent could do to change your mind?
Slow to response to house maintenance issues.
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By: Emma Falco
Feb 10, 2015
View all comments (1)
Dear Jermiah, Belvoir Peterborough is extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. Belvoir Peterborough is passionate about customer service and is deeply committed to solving genuine complaints. The vast majority of tenants understand that a property will require remedial maintenance at some stage during a tenancy, and specialist maintenance contractors are often unable to attend a property i ...

“I was promised the property I was moving in to ......”

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Jan 08,2015
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Keeley
By: 'Nikki'
Jan 08,2015
4 people found
this helpful
I was promised the property I was moving in to would be cleaned, IT WASENT. every time I spoke to them they just fobbed me off. The girls that work there talk down to you. I was told to decorate, the day the I finished ...
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By: Keeley Taylor
Dec 15, 2015
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Nicola your deposit was held with the DPS and they saw through the return of the deposit. If you have not had it I would suggest you contact them. You had every opportunity after the check out to put your case forward. I have a copy of the DPS repayment advise and you agreed to the repayment, if you hadn't then you and us would have had to present our findings from the check out. I find it strange you have taken to a review site rather than using the deposit scheme for what is is there for. We h ...

“This agency is the worst in portsmouth with the highest ......”

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Dec 23,2014
Minithumbdown
By: 'Lee'
Dec 23,2014
3 people found
this helpful
This agency is the worst in portsmouth with the highest rates... They have made my life hell since day one .. We had a lot problems with leaking ... Broken keys were handed over... There money grabbers that take money off you for fixing problems that u ...
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What agent could do to change your mind?
The agents should be trained ... If it was a review on how well they can sit down on there nice lil red chairs and do nothing allday apart from playing Facebook on there laptops then they would five star! But it's not and there useless
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“After viewing I asked what do I need to do ......”

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Dec 16,2014
Minithumbdown
By: 'Disgruntled....'
Dec 16,2014
4 people found
this helpful
After viewing I asked what do I need to do to secure the property.. They replied pay a deposit! a week later I inquired as to how it was progressing when I was told i did not get it, someone else did... Over 3 weeks later ...
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What agent could do to change your mind?
Why take a guarantee deposits when the agent is not in a position to authorise who gets the property?
Attached Filesnbsp;
Comment on agent fees
Normally you do not pay fees until you have been accepted....
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“I have used Belvoir Stratford for more years than I ......”

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Dec 11,2014
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By: 'Tim'
Dec 11,2014
0 people found
this helpful
I have used Belvoir Stratford for more years than I can remember, something like 12 years, whilst I have been a remote landlord working as an expat in China, and they have done an excellent job in looking after my property in all ways, obviously most ...
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“Staff professional and friendly. Any queries or problems are dealt ......”

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Dec 08,2014
Minithumbup
By: 'Callum'
Dec 08,2014
0 people found
this helpful
Staff professional and friendly. Any queries or problems are dealt with promptly and efficiently. Always kept informed in respect of the state of property and regular visits made to maintain standards....
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“From day 1 these are the problems encountered - after two ......”

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Nov 24,2014
Minithumbdown
By: 'Danny'
Nov 24,2014
4 people found
this helpful
From day 1 these are the problems encountered - after two months, nothing has been rectified: 1. the damage to walls, 2. damage to the stairway ceiling, 3. stained ceilings in the bedrooms and kitchen, 4. leaking kitchen sink drain which necessitated a plumber to replace the drain connection on ...
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What agent could do to change your mind?
Fix all defects prior to taking in a new tenant -
Attached Filesnbsp;
Comment on agent fees
They don't deserve to get any fees for this attrociuos behaviour - they just do not care.
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Was this helpful? Yes
By: Luke Clarke
Nov 28, 2014
View all comments (2)
Hello Danny, I are sorry that you have experienced issues since moving in to your new home. Belvoir Peterborough truly value feedback (positive & negative); without feedback we wouldn't know about issues and we appreciate you letting us know so that we can get issues resolved as quickly as possible. Belvoir Peterborough are voluntary members of the Property Ombudsman, ARLA, Safe Agent & the National Approved Lettings Scheme. We assure you that we wouldn't become members of these bodi ...

“The worst agency ever, every time when the rent is ......”

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Nov 22,2014
Minithumbdown
By: 'Niku'
Nov 22,2014
3 people found
this helpful
The worst agency ever, every time when the rent is coming they call for the money but when is a problem with something like washing machine or something else, Says if you don't like you can move how such like that is possible when you ...
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By: Keeley Taylor
Dec 15, 2015
View all comments (1)
'Niku' I have no record of you being a registed tenant with Belvoir Basildon. Please contact the office to provide us with more detail. ...

“DO NOT use Belvoir Stratford to let or to manage ......”

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Nov 22,2014
Minithumbdown
By: 'Unhappy'
Nov 22,2014
3 people found
this helpful
DO NOT use Belvoir Stratford to let or to manage your property! They offer cheap rates but they do nothing for the fee you pay them. They never respond to my emails and only contact me to arrange unnecessary checks/servicing of your property, which ...
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“Today i handed the keys over to craig for this ......”

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Nov 20,2014
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Craig
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Mathew
By: 'Debbie'
Nov 20,2014
0 people found
this helpful
Today i handed the keys over to craig for this wonderful property . I can hand on heart say it has been a pleasure to be their tennent. The landlord has been amazing as have Craig and Mathew , whenever there has been a problem to solve ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:29 AM 09/09/2020 by Rhona

Awards won by Belvoir

Regional Awards won by Belvoir

Individual Branch Awards

Welwyn, AL6

Swansea, SA1

Sutton Coldfield, B73

Stone, ST15

Stafford, ST16

St Helens, WA10

Sleaford, NG34

Shrewsbury, SY1

Peterborough, PE4

Hitchin, SG5

Harrogate, HG1

Grantham, NG31

Wigan, WN1

Cheltenham, GL53

Liverpool, L1

Nottingham, NG10

Stoke on Trent, ST1

Stoke on Trent, ST4

Nottingham, NG6

Dunstable, LU5

Loughborough, LE11

Rugby, CV21

Cambridge, CB5

Lincoln, LN5

Sheffield, S1



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