91% lettings valuation accuracy
99% lettings fee satisfaction
Base Property Specialists was established in 2004 thanks to co-founders An Deckers and Kristjan Byfield. The company has now grown into an award winning letting and estate agent in the lively East End of London. Our aim was always to create a property agency that could offer far more than just ...
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Base Property Specialists was established in 2004 thanks to co-founders An Deckers and Kristjan Byfield. The company has now grown into an award winning letting and estate agent in the lively East End of London. Our aim was always to create a property agency that could offer far more than just sales and lettings, allowing us to stand out from an archetypal agency. We take great pride in being able to help our tenants, landlords, buyers and sellers with all aspects of the process, supporting our customers with our professional expertise.
We know that the industry we work in often carries a bad reputation and from the start we have been determined to prove to our customers our reliability and professionalism. We have undertaken vetting, training and examinations so that we are regulated by the UK£s leading protection schemes. We are licenced members of ARLA and NAEA and member agents of TPOS, TDS and SAFEAgent.
Through hard work, we have created a property agency with exceptional customer service, and our business has been able to grow through recommendation and referral. We have been praised for our property services and became one of the UK£s most highly acclaimed letting and estate agents on independent customer review sites, rated by the real people we have helped £ something we are incredibly proud of.
We have developed a whole range of additional property services setting us apart from your average letting agency. The extra services that we offer to our clients include property maintenance, next day furniture, property finance, professional inventories and interior design & refurbishment for all types of accommodation.
Base Property Specialists are situated in the heart of the Shoreditch Triangle in EC2 £ a London area we love. We work with cliental all over the capital using our wide knowledge and experience to showcase the beautiful properties that we manage. As people who live and breathe all things London, we are extremely passionate about the city and its property, striving to offer the best possible customer service to make sure you are happy in your new property.
We know that the industry we work in often carries a bad reputation and from the start we have been determined to prove to our customers our reliability and professionalism. We have undertaken vetting, training and examinations so that we are regulated by the UK£s leading protection schemes. We are licenced members of ARLA and NAEA and member agents of TPOS, TDS and SAFEAgent.
Through hard work, we have created a property agency with exceptional customer service, and our business has been able to grow through recommendation and referral. We have been praised for our property services and became one of the UK£s most highly acclaimed letting and estate agents on independent customer review sites, rated by the real people we have helped £ something we are incredibly proud of.
We have developed a whole range of additional property services setting us apart from your average letting agency. The extra services that we offer to our clients include property maintenance, next day furniture, property finance, professional inventories and interior design & refurbishment for all types of accommodation.
Base Property Specialists are situated in the heart of the Shoreditch Triangle in EC2 £ a London area we love. We work with cliental all over the capital using our wide knowledge and experience to showcase the beautiful properties that we manage. As people who live and breathe all things London, we are extremely passionate about the city and its property, striving to offer the best possible customer service to make sure you are happy in your new property.
Latest Reviews
View all Reviews 172
21st Jul 2018
reviewed by 'Elina'
10th Apr 2018
reviewed by 'APerkins'
30th Oct 2017
reviewed by 'Geoff'
5th Oct 2017
reviewed by 'Livia'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 91% | 99% | £1,040 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 57 | 0 | 98 | 2 | 6 | 0 | 3 | 0 | 6 | 0 |
Areas covered
- EC2
- East London
- E1
- North London
- E2
- Central london
- N1
- EC1
- E5
- E8
- SE1
- E3
- E14
Address
3 Garden Walk
Shoreditch,London
Greater London
EC2A 3EQ
020 7033 1901
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
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Latest Properties
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Dec 11,2012
Dec 11,2012
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Super friendly, super response and super thorough. What more could you want? They have always been exceptionally professional, so I'm a for them!...
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Dec 11,2012
Dec 11,2012
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they are very positive , friendly professionally treat customer, good time keep when asked for repair or change anything the property.
their administration paper work is a top class...
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Dec 11,2012
Dec 11,2012
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When we needed to move house Base provided the property we were looking for. They have taken exceptional care of us, going beyond the call of duty to provide any service required. We are really impressed by their dedication and polite, authentic customer service, which ...
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Dec 11,2012
Dec 11,2012
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We recently moved into my new flat with Base Property Specialists. I dealt mainly with Kristjian who was very helpful throughout the process. He went out of his way to make sure we would be satisfied with our new home, was very prompt answering our ...
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Dec 11,2012
Dec 11,2012
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We have been tenants with Base for four years and they are truly excellent. Since day one they have been professional, kind, polite and have maintained our flat beautifully. An is a superstar so friendly and quick to respond and makes you feel like your ...
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Dec 11,2012
Dec 11,2012
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The service I've received from Base Property Specialists has been absolutely first class. I've enjoyed working with them throughout and always find them responsive, informed and helpful. Having previously attempted to manage my property myself, I am only too aware of everything that's involved if ...
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Dec 08,2012
Dec 08,2012
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I have no complaints about Base Property Specialists, they are very efficient, helpful and friendly! Since moving into my property in september I have found that Base Propertys dealt with the move in very quickly and also removed some garden waste without any hassle. I ...
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Dec 08,2012
Dec 08,2012
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We are in the process of buying our first flat through Base Property Specialists and Kristjan has helped to make a very daunting process really easy and fun! He has been very helpful and responsive to all our questions and requests. Thanks a million....
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Dec 04,2012
Dec 04,2012
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We have been with Base for over 5 years now, throughout that time An & Kristjan have been helpful kind & considerate with all aspects of the rental experience....
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Dec 01,2012
Dec 01,2012
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.. efficient and attentive as I made my recent move into Ringwood Gardens on Millwall Dock. The flat was well-prepared and everything works, making it straightforward to settle in. This company could in the future go from success to success....
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Nov 30,2012
Nov 30,2012
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Base Property Specialists break the mould by being honest, polite, reliable agents who are looking out for your best interests. An and the team were a pleasure to deal with whilst my boyfriend and I were looking for a flat to rent, and they have ...
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Nov 30,2012
Nov 30,2012
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Base took the headache out of renting that I have previously found with other lettings companies. With realistic fees, good communication and professional conduct renting through Base was pain free. During the tenancy they have been helpful and approachable if I have ever needed them ...
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Nov 27,2012
Nov 27,2012
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I am renting a very nice property in Woolwich. Upon initial viewings Kristjan was very helpful in answering questions, providing accurate estimates of costs.
After moving in I found my mattress was quite old and uncomfortable and the issue was dealt with within a couple ...
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Nov 27,2012
Nov 27,2012
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I've rented via Base Property for the past three years and I have another two years contract with this amazing agency.
I've been in London for ten years now and I've spent years moving from one house to the other.
Since I've met the team ...
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Nov 23,2012
Nov 23,2012
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Last year I was relocating from Ireland to the UK and Base helped me with the entire process. I flew from Dublin to London to meet with An on a saturday morning, she drove me to the property and she was very professional and knowleadgeable ...
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Nov 23,2012
Nov 23,2012
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Base Property were very helpful and thurough in ensuring we were let our property on the date we wanted to move in. Overall the staff have been pretty much faultless so far, much better than some of the bigger letting companys who have no time ...
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Nov 23,2012
Nov 23,2012
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After having had bad experiences with other London estate agents Base were a dream to deal with. A professional and helpful service, I would definitely recommend Base....
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Nov 23,2012
Nov 23,2012
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I felt Base were very good during our first rental experience and made us feel comfortable during the process. Kristjan was also very approachable and guided us through the process well....
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Nov 22,2012
Nov 22,2012
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I had an excellent experience with the base property agents. They were very flexible and honest about the requirements that tenet needed to fulfil in order to take possession of the property. They kept up updated regularly and were never put off by the fact ...
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Nov 22,2012
Nov 22,2012
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From the get go An Deckers and her team at Base have provided an exceptional service to me as one of their tenants.
I think we all have our stories to tell of nightmare agencies that make your life hell and charge you the earth ...
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Nov 22,2012
Nov 22,2012
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An at Base helped us to find our ideal flat in Limehouse six months ago. Throughout the process we had fantastic service and everything has been dealt with swiftly and professionally. If you're looking for a property in the Docklands area I wouldn't hesitate to ...
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Nov 22,2012
Nov 22,2012
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Had a great experience with Base property- they are efficient and very responsive! any issues have been handled and resolved very quickly. They are also very professional and eager to please.
Very good experience...
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Nov 17,2012
Nov 17,2012
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We were very pleased with the service we received. Overall very professional and delivered on time. We would definitely recommend....
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Sep 14,2012
Sep 14,2012
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My daughter arranged to share a flat with 3 friends and I was involved with the tenancy arrangement as her guarantor.
The procedure of obtaining references for all students and guarantors proved to be lengthy and detailed - that is the system and eventually all was ...
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Sep 14,2012
Sep 14,2012
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Although we didn't end up taking the property that we viewed (due to differing location desires between housemates), I was personally delighted to discover an estate agent that actually knew the property that they were showing and wanted to help where possible.
The property itself ...
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Sep 12,2012
Sep 12,2012
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Kristjan was very efficient and helped us deal with the complexity of contract signings, key handover etc. when 2 of the tenants were away and with difficulty to access fax machines / internet.
Would highly recommend and will certainly be using them again for future dealings....
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Sep 01,2012
Sep 01,2012
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They are both great agents. I left the flat that I rented almost 2 years ago but I still until this moment appreciate all the help and care that kris and Ann did for me. They are just amazing....
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Aug 31,2012
Aug 31,2012
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From the outset we always felt that the agents had our interests as much as our landlords in mind. When we first moved in they noted down all the things that were required to be done in the property to get it up to the ...
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Aug 31,2012
Aug 31,2012
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Had the pleasure of using the Agency re my rental requirements, they were punctual, and informative, in brief something I never expected from an Agency.
the visits were well coordinated and iIwas pleased with the professional way they managed the transaction....
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Aug 31,2012
Aug 31,2012
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Kristjan has been so professional and efficient in managing our property, great peace of mind when we're on the other side of the world. Would highly recommend any landlords to transfer over to Base....
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Tenant Fees
Overall Fees
You will need to pay 1 week's rent as a Holding Deposit to place a property 'under offer' whilst we undertake legal checks (Right to Rent, AML, etc) and references to ensure you and legally entitled to and are able to fulfill the terms of your proposed tenancy. On the basis your tenancy goes ahead as per the originally agreed terms and all parties sign all tenancy related documentation with 14 days of paying the Holding Deposit this will be refunded in full.
Security Deposit: capped at a maximum of 5 week's rent
The 1st month's rent (unless an alternate rent schedule has been agreed upon)
Other permitted payments which may apply during your tenancy are as follows:
-changes to tenancy documentation
-interest charges for late payment of rent
-payment to cover reasonable incurred charges to resolve an issue caused by a tenant (e.g. the cost to replace locks & keys if a tenant loses a set)
-payment of any unpaid rent or reasonable costs associated with the 'early termination' of a Tenancy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. We are required to immediately undertake an investigation and provide you with a report of our findings within 15 working days.
2. Where possible, the case is to be investigated by a Senior Member of Staff not involved in the case.
3. With this report will be a statement of our final decision and any offer we may wish to make.
4. If this is not acceptable then the matter and our report is passed to TPO (The Property Ombudsman) for them to reach a decision on the matter.
Last updated at 12:02 PM 16/12/2021 by
2. Where possible, the case is to be investigated by a Senior Member of Staff not involved in the case.
3. With this report will be a statement of our final decision and any offer we may wish to make.
4. If this is not acceptable then the matter and our report is passed to TPO (The Property Ombudsman) for them to reach a decision on the matter.
Best Letting Agent in EC2A 
Best Letting Agent in EC2A 
