76% lettings valuation accuracy
77% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
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Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.
Latest Reviews
View all Reviews 833
11th Nov 2024
reviewed by 'Hamed'
24th Oct 2024
reviewed by 'Vicky'
8th Jul 2024
reviewed by 'Celia Lima'
13th May 2024
reviewed by 'Shoma'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 76% | 77% | £560 | £4,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 142 | 41 | 135 | 82 | 152 | 24 | 93 | 27 | 45 | 92 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Barnard Marcus Branches (view all 49)
Aug 10,2018
Aug 10,2018
4
people found
this helpful
this helpful
Lauren is particularly helpful and quick to respond to emails. She goes above and beyond in her role and has been a great property manager throughout my tenancy....
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Comment on agent fees
Good
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Aug 03,2018
Aug 03,2018
0
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I met Dean at the property and told him whilst in the flat that I wanted to go ahead but needed to move in on the Monday 23rd July as that was the day I needed to vacate my current property. He said that the ...
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Comment on agent fees
The initial fee of £500 was refunded in full a few days after I found another property through another agent after agreement with the area sales manager
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Aug 02,2018
Aug 02,2018
5
people found
this helpful
this helpful
Lauren has been quick to respond and very thorough in what has been a difficult situation with my rental over the last 10 months. She is always very professional and pleasant to deal with And up to speed with the latest status. I would have no ...
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Jul 24,2018
Jul 24,2018
7
people found
this helpful
this helpful
Having moved from Cubitt & West for bad managing of our sale, we moved to a very enthusiastic Barnard Marcus even though my friend had a bad experience with them and advised me against it. I was assured by Scot that the old staff had been ...
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Comment on agent fees
Fees are in line with some of the other agents.
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Jul 26, 2018
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Totally disorganised, unprofessional shower of shop assistants in suits ! Avoid at all costs . They don't even lie well when covering for each other pretending to be out of the office.. .you can hear them discussing excuses on the phone . Do yourself a huge favour and use a real agent with knowledgeable staff even if it costs more . This lot are hopeless and lose you money ! ...
Jul 12,2018
Jul 12,2018
6
people found
this helpful
this helpful
Ashleigh has been really helpfully giving us info about our tenancy and answering any questions that we have had. You can always trust her to respond quickly and helpfully....
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Jul 02,2018
Jul 02,2018
1
people found
this helpful
this helpful
This is the worst estate agent I have ever met (talking here only about the branch in Addiscombe, as I dealt with them). I wanted to buy a property through this branch and received a call from them bullying me to register with their branch ...
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Comment on agent fees
the most expensive agent in the area and the most poor customer service
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Jun 27,2018
Jun 27,2018
0
people found
this helpful
this helpful
Dean has managed our recent rental house and the whole process has been efficient and well managed
In addition dean demonstrated high levels of customer service in dealing with minor issues along the way and communicated regularly and openly...
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Comment on agent fees
Fees were clear and acceptable
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Jun 27,2018
Jun 27,2018
1
people found
this helpful
this helpful
We had our flat in Epsom on the market with another agent and they failed to find a buyer within the first 8 weeks of being marketed so we changed agent to Barnard Marcus and they found our buyer within a few weeks over the Christmas ...
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Comment on agent fees
A bit higher than the other agent we tried but Barnard Marcus Epsom branch did get the sale so that means the fees were justified.
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Jun 25,2018
Jun 25,2018
5
people found
this helpful
this helpful
I live abroad and own a flat in London which Barnard Marcus manage. My point of contact is Lauren Kelly, and she in incredibly helpful. She's always quick to respond, and makes the whole process stress-free and straight forward. She allows me to have piece ...
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Jun 24,2018
Jun 24,2018
0
people found
this helpful
this helpful
Chris, Will and the team at Barnard Marcus Southfields were fabulous from start to finish. They always found the time to squeeze us in for a viewing, or stayed late if we needed to pop in after work hours. The team were thoroughly helpful and ...
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Comment on agent fees
n/a
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Jun 23,2018
Jun 23,2018
2
people found
this helpful
this helpful
The experience renting a flat with this agency was horrendous. Not only are they terrible as agents but also managing the property.
I will list the problems we had during only 11 months of rental:
They offered us a flat with parking, once we moved we ...
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Jun 21,2018
Jun 21,2018
0
people found
this helpful
this helpful
Ahhh Klaudia!
Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a ...
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Comment on agent fees
good
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Jun 20,2018
Jun 20,2018
3
people found
this helpful
this helpful
We came to Marina for help to get our first mortgage after she was recommended by a family member. Marina was extremely helpful and knowledgeable about all aspects of buying our first house. She was able to answer our questions quickly and found us a ...
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Comment on agent fees
Very competitive.
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Jun 16,2018
Jun 16,2018
1
people found
this helpful
this helpful
I dealt with a woman named Leah, she was absolutely so rude. Her attitude was outrageous and in all honesty I would have loved to ask her how she managed to become an estate agent. She has absolutely no clue about what she's doing and ...
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Comment on agent fees
The fees are ok, Leah isn’t though.
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Jun 11,2018
Jun 11,2018
0
people found
this helpful
this helpful
Rented my apartment a few months ago but the entire process was horrible. In the winter, the boiler broke down and didn't have heating for over 4 weeks nor hot water for 2 months. The Barnard Marcus Support Center forgot my requests and calls half of the ...
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Jun 08,2018
Jun 08,2018
1
people found
this helpful
this helpful
Diane progressed our sale recently. We found her to be a great communicator, keeping us up to date with everything that was happening. Diane was always available to talk or email me and reassuring during the whole process. Yes, it's her job but I feel ...
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May 31,2018
May 31,2018
5
people found
this helpful
this helpful
Thank you for superb help & advice and for always replying very speedily. Also a big thank you for your efficiency and helpfulness and prompt communication....
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x
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Jun 19, 2018
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Horrible experience until now. We are living a nightmare. They rented us an house not livable. The dirty water from the kitchen unload directly in the garden, is full of insects and molds. When we entered for the first time in, the House was dirty with marks of urine on the WC and much more. We are paying almost 2K per month to live this nightmare. ...
May 15,2018
May 15,2018
6
people found
this helpful
this helpful
Ashleigh is competent, thorough, dedicated and knowledgeable in her field. She persists until the job is done. In addition, her entirely pleasant manner is ideally suited to dealing with both harassed landlords and difficult tenants. Barnard Marcus appear to have had trouble keeping their Lettings ...
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May 14,2018
May 14,2018
1
people found
this helpful
this helpful
Be awere from this company i have more then forthousenpound pending sine 3 month every time we have had a problem we have had to call numerous times to chase up the query, they are extremely unprofesssional every time i call them to speek regarding my ...
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Comment on agent fees
letteraly bad
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May 03,2018
May 03,2018
0
people found
this helpful
this helpful
Claire is a fantastic manager. She maintains great communication between myself and the tenants, ensures any maintenance gets done and makes the running for the property for me (i live abroad) as headache free experience. Recommended!...
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Comment on agent fees
Good
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May 02,2018
May 02,2018
4
people found
this helpful
this helpful
I was in contact with Claire regarding a blocked sink. She quickly organised someone to come the next working day.
On the day the man was supposed to come to fix it, the sink unblocker I had used a few days earlier worked and unblocked ...
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Apr 30,2018
Apr 30,2018
8
people found
this helpful
this helpful
Lauren has been extremely proactive and helpful in resolving rental issues and managing tenants - it is rare to find someone as proactive and helpful in this field - thank you Lauren...
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Apr 30,2018
Apr 30,2018
3
people found
this helpful
this helpful
Ashleigh Fisher is personally very friendly and easy to talk to.
I would recommend her.
Although the property manager changes all the time, but I guess this is Barnard Marcus' issue, it would be better for one single person to manage a property throughout....
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Apr 28,2018
Apr 28,2018
0
people found
this helpful
this helpful
reiss stewart .. thank you for every thing you were very very helpful and i am pretty sure your company must be proud of you... many thanx...
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Comment on agent fees
if you reduce it would be better
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Apr 29, 2018
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Many thanks for reissue Stewart... I am pretty sure that your company is very proud of you ...
Apr 27,2018
Apr 27,2018
1
people found
this helpful
this helpful
In 5 days I have been twice let down by Klaudia. We scheduled a viewing for 18:30 on Wednesday only for her not to show up (I was half an hour early to view the wider area and waited until 19:00 for her to arrive). She then claimed ...
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Comment on agent fees
No Idea about the fees, will not under any circumstances be using Barnard Marcus if this is how they treat their customers.
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Jun 21, 2018
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Ahhh Klaudia!
Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to make it to that appointment.
Of course it does not end there...
Eventually after batting back and forth between her other colleagues I was told that she had been taken "ill" and was unable to be pr ...
Apr 26,2018
Apr 26,2018
6
people found
this helpful
this helpful
Outstanding customer service for Daisy Saunders...very patient and understanding agent with great empathy regarding mice issues at property...
quick response returning my deposit,,greatly appreciated...
She is prompt and professional ,Thank You Daisy!...
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Comment on agent fees
high but competitive...
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Apr 26,2018
Apr 26,2018
0
people found
this helpful
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I went barnard Marcus feltham for mortgage.all staff very nice and polite.i meet there Luke bustin mortgage advisor he is very very nice and helpful.he did our help in mortgage and any other paper work.he is fantastic.i will recommend him ...
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Comment on agent fees
Good
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Apr 25,2018
Apr 25,2018
7
people found
this helpful
this helpful
As a tenant, had a very positive experience with the whole team. Rented a place for almost 4 years and never had any issues. Checkout process was seamless and smooth as well with everything taken care of and well communicated. Recommended!...
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Apr 24,2018
Apr 24,2018
0
people found
this helpful
this helpful
Both my partner and I were ready to move out from our family homes and begin our lives living together, and Dean helped us every step of the way. As this was all very new to me, Dean was more than happy to take my 101 ...
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Apr 24,2018
Apr 24,2018
6
people found
this helpful
this helpful
Ashleigh recently became responsible for supporting our property. I have found her to be extremely responsive, pleasant and helpful. She is proactive in keeping us informed on progress with matters arising at our house. Based on my experience, I would recommend her highly....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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