Barnard Marcus
3.6/5, 834 reviews
68% recommended
76% lettings valuation accuracy
77% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom. show more Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.

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Latest Reviews

 View all Reviews 834
29th Nov 2024
reviewed by 'Niko'
“Absolutely useless. I have been emailing them for months now to remove my property of the market, no-one is getting ......”
11th Nov 2024
reviewed by 'Hamed'
“I had an amazing experience working with Barnard Marcus Muswell hill, especially with Chris as my agent. From the start, ......”
24th Oct 2024
reviewed by 'Vicky'
“Joey & Peter at Barnard Marcus Streatham could not have been more helpful when I was looking for a flat for ......”
14th Oct 2024
reviewed by 'Basil'
“We had a fantastic experience with the whole team at Barnard Marcus Pitney ,Their service and communication were brilliant throughout ......”
24th Aug 2024
reviewed by 'Lily'
“Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire ......”
8th Jul 2024
reviewed by 'Celia Lima'
“Very good service from the entire team and especially the manager Vidas Fiodorovas, always ready to help....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 76% 77% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
142 41 135 82 152 25 93 27 45 92
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Letting agents
Latest Properties

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Barnard Marcus Branches (view all 49)
Chiswick, W4
Chiswick, W4
Clapham, SW4
Covent Garden, WC2H
Croydon, CR0
Dorking, RH4
Ealing, W5
Earlsfield, SW18

“...”

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Jun 08,2010
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By: 'PG'
Jun 08,2010
1 people found
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...
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“I have recently rented a property from them, Surbiton branch, ......”

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May 07,2010
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By: 'MBK'
May 07,2010
1 people found
this helpful
I have recently rented a property from them, Surbiton branch, and I am currently having various issues with them. Not only have they blatantly lied when I have clearly told them many times and on various occasions the reasons I wanted to move was to ...
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“Now I know why everyone hates estate agents! Mine who ......”

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Apr 22,2010
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By: 'notbestpleased'
Apr 22,2010
1 people found
this helpful
Now I know why everyone hates estate agents! Mine who I won't name seemed conveniently to be always "on the other line" or "just popped out" and had to be constantly chased to get a response. Told us incorrect information that he had sorted surveys, ...
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“Very keen when I wanted to let property. I had ......”

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Apr 21,2010
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By: 'landlord'
Apr 21,2010
0 people found
this helpful
Very keen when I wanted to let property. I had spent over 30K upgrading property. They found tenants and the fees we agreed prior to tenants moving was very different to that charged. Have waited over three months for ...
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By: Kate
Apr 30, 2010
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We recently let our property with Barnard Marcus in Kennington and the team were all overly helpful, I previously used Ludlow Thompson and would never go back. ...

“I had my house up for sale since 3/3/10 and have ......”

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Apr 14,2010
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By: 'jd2eyes'
Apr 14,2010
1 people found
this helpful
I had my house up for sale since 3/3/10 and have never had a viewing or a courtesy call from them since. Leave messages for them there and the Croydon branch and never ever return your calls. A most awful customer service experience I have had ...
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“Great service great people! The lettings team were very helpful. ......”

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Mar 25,2010
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By: 'Mr'
Mar 25,2010
0 people found
this helpful
Great service great people! The lettings team were very helpful. They found me lovely tenants within one week and agreed a good rental figure for me. I would recommend the manager Sugi to any landlord looking for a fast and professional service in and around ...
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“[[EDIT ORIGINAL START]]We've renamed Barnard Marcus as Ba**ard ......”

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Mar 21,2010
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By: 'rose'
Mar 21,2010
8 people found
this helpful
[[EDIT ORIGINAL START]] We've renamed Barnard Marcus as Ba**ard Marcus and wouldn't touch them with a bargepole ever again. About 18 months ago we viewed an empty large house for sale that needed modernisation close to Clapham Common. Our rep (sorry, Negotiator) was a shifty ...
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“Incompetent. Arrogant. Rude. Unhelpful, Talk the talk and rarely walk ......”

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Mar 14,2010
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By: 'Landlady'
Mar 14,2010
1 people found
this helpful
Incompetent. Arrogant. Rude. Unhelpful, Talk the talk and rarely walk the walk. Lots of promises that never materialise. Terrible communication skills (as in if they don't think it's worth bothering to call you back they don't). I handed over the management of my house to ...
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By: mediatype
Apr 12, 2010
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The worst bunch I have every come across. Never use them, they don't have enough clients to view your property. ...

“The worst estate agent I have ever used. The letting ......”

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Mar 02,2010
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By: 'Will'
Mar 02,2010
1 people found
this helpful
The worst estate agent I have ever used. The letting manager and staff even do not know how to send out emails. Totally disapointed. I'm sending complaint to TPO and waiting for the result....
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By: angry
Mar 17, 2012
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The worst agents ever, apart from renting me a flat that is mouse infested have now after 2 years decided to tell me i owe them rent from 2 years back even though i have proof from them in sequence that they confirm on 2 different emails that all rents were paid, they say ohhh sorry that was a mistake we appologise but pay up now. THEY ARE RUDE AND UN ORGANISED . please dont use them or if you do make sure u get everything in writting that all is ok with your property and that there are no vermi ...

“I invited Barnard Marcus to come and value my house ......”

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Feb 17,2010
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By: 'Very'
Feb 17,2010
3 people found
this helpful
I invited Barnard Marcus to come and value my house with a view to put it on the market. They made the appointment originaly for 7 p.m but rung to change it to five o'clock and we agreed for them to come at 5.30 p.m ...
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By: Fed-up!
Nov 07, 2011
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Well it's now November 2011 and things have not changed with this estate agents!!!! ALL sellers be warned about the lack of dedication these guys have, as for buyers, your wasting your time here! I am a first time buyer with all my finances in place and eager to go.....Called to view a flat and got no call back. Finaly went to the office and booked in appointment face to face with JACK. Although he was keen to show me a few properties a couple of days later (all of which were not suitable for ...

“We rented a house through the Putney Branch in 2008. On ......”

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Jan 13,2010
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By: 'RDW'
Jan 13,2010
1 people found
this helpful
We rented a house through the Putney Branch in 2008. On our initial viewing, we spotted a flooded back garden (rain apparently) and mould crawling down the bathroom walls (due to tenants not using the fan we were told). Don't ask us why, but we agreed ...
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“Turnham Green BranchI am a landlord of over 30years and ......”

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Jan 06,2010
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By: 'sam'
Jan 06,2010
0 people found
this helpful
Turnham Green Branch I am a landlord of over 30years and have therefore seen many come and go. One should always chase things up oneself, but I am very pleased and confident with the service I receive at Turnham Green, particularly from the manager Peet, ...
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“Don't use the Clapham branch. Been in the flat for 11 ......”

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Dec 14,2009
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By: 'CurlyGirl'
Dec 14,2009
1 people found
this helpful
Don't use the Clapham branch. Been in the flat for 11 months, they manage it and have no keys (never have done). They have lied to us (we have copies of the emails)- telling us work will be carried out, then a week later telling ...
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“Don't touch the Putney branch with a barge pole! The ......”

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Nov 03,2009
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By: 'annoyed'
Nov 03,2009
0 people found
this helpful
Don't touch the Putney branch with a barge pole! The most unethical people I've ever tried to do business with. Having had an offer rejected on a flat - I changed to make a lower offer on a smaller flat - the agents didn't put ...
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“The Feltham branch did nothing for their fees. I had ......”

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Oct 27,2009
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By: 'Lizzie'
Oct 27,2009
1 people found
this helpful
The Feltham branch did nothing for their fees. I had to chase them all the time. Every month they took a huge amount out of the rent. They were on the tenants side completely. No point in having a contract when they do not stick ...
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“They lied about the mortgage advice fee, saying that there ......”

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Oct 13,2009
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By: 'Dobber'
Oct 13,2009
4 people found
this helpful
They lied about the mortgage advice fee, saying that there was none but the fee is in fact -...
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“I use these guys to let and manage my flat ......”

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Sep 25,2009
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By: 'happy'
Sep 25,2009
0 people found
this helpful
I use these guys to let and manage my flat in Kenington, they are pretty good and take the worry out of it all...
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“We viewed a property through barnard marcus and put in ......”

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Sep 17,2009
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By: 'Sally'
Sep 17,2009
1 people found
this helpful
We viewed a property through barnard marcus and put in a good offer on the condition that the seller would fix 2 things in the property to which they agreed. The estste agent agreed to inform us once the jobs had been completed as the property ...
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“I used the Earlsfield branch and it was an appalling ......”

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Sep 16,2009
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By: 'NM'
Sep 16,2009
1 people found
this helpful
I used the Earlsfield branch and it was an appalling service. I had a fight from day one on the percentage commission I agreed; and was misled about the cost of the HIP report (I did not expect to have to pay for it if ...
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By: Niki
Dec 19, 2009
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Hi NM, have you sought solicitor's advice on where you stand with not being made aware that you would have to pay for the HIP if you pulled out? If the paperwork was not available to you beforehand, they are misrepresenting the facts and under contract law both you and your wife would have needed to sign the TOB as joint legal owners for it to be enforceable. So it might be worth asking a solicitor to write a letter for you - sometimes just one letter can be sufficient to prompt a refund. ...

“Absolutely disgusting behaviour - the Kennington branch is the reason ......”

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Aug 24,2009
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By: 'Caroline'
Aug 24,2009
1 people found
this helpful
Absolutely disgusting behaviour - the Kennington branch is the reason why Estate Agents have a bad name. They guilt tripped us, charged us way too much for the fees, never helped throughout the year, won't give us back our deposit and let themselves into the ...
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By: Honest Estate Agent
Dec 23, 2009
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Hi Caroline You may want to make sure about your facts when you post things. Returning a tenant's deposit is not the Estate Agent's call, but the Landlord's. Estate Agents hold deposits as independant stakeholders and can only release it with agreement from both Landlord and Tenant. If you have the wrong end of the stick on this matter, your opinion can hardly be taken seriously and it may be best for you to stay away from these sort of websites. ...

“Earlsfields branch.I was absolutely disgusted how Mr Costello and ......”

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Jun 29,2009
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By: 'sam'
Jun 29,2009
1 people found
this helpful
Earlsfields branch. I was absolutely disgusted how Mr Costello and the manager himself act with me when I rented the flat throught them, they didnt' give me all the correct information about price and charge for the letting and after a month time I'm still ...
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By: Esab
Apr 21, 2011
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I think Mr Costellos reply in this matter only supports "sam"'s story as it clearly shows a lack of professionalism and disrespect for your clients. How about responding to the actual points she made instead of resorting to personal attacks? Having dealt with Barnard Marcus myself (a different branch however, I should point out) I am gobsmacked about how unprofessional they were. If I conducted business the way those guys did I wouldn't have any clients left. ...

“During the viewing of the flat, I noticed that there ......”

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Mar 02,2009
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By: 'HB'
Mar 02,2009
1 people found
this helpful
During the viewing of the flat, I noticed that there was a watermark on the ceiling and the sales agent (Holborn branch) there promised that it would be fixed when I moved in. However, nothing had been done after moving in and the water linkage ...
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“I used the Surbiton Branch and they were wonderful.Lee ......”

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Feb 20,2008
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By: 'homeseller23456'
Feb 20,2008
1 people found
this helpful
I used the Surbiton Branch and they were wonderful. Lee Brient is the manager and from the moment he came out to our flat to the moment we moved into our new home he and his team were first class. ...
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“Staff are rude, unable to listen and only have sales ......”

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Sep 29,2004
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By: 'Anon'
Sep 29,2004
3 people found
this helpful
Staff are rude, unable to listen and only have sales targets in their minds. I would strongly recommend that you never use this branch of Barnard Marcus....
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By: TR
May 03, 2009
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We are using the branch in Barnes (Sales team) and they are not helpful at all. We arranged a second viewing for a particular house we are interested in buying and asked for access to the loft because there were some wet patches on the ceiling. An agent came and first thing she said was that we had 10 minutes to view the house! I spend more time buying a pair of shoes...moreover, she said that there was no ladder to access the loft and the owner was not available. She *kindly* suggested to arra ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Regional Awards won by Barnard Marcus

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