Barnard Marcus
3.6/5, 834 reviews
68% recommended
76% lettings valuation accuracy
77% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom. show more Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.

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Latest Reviews

 View all Reviews 834
29th Nov 2024
reviewed by 'Niko'
“Absolutely useless. I have been emailing them for months now to remove my property of the market, no-one is getting ......”
11th Nov 2024
reviewed by 'Hamed'
“I had an amazing experience working with Barnard Marcus Muswell hill, especially with Chris as my agent. From the start, ......”
24th Oct 2024
reviewed by 'Vicky'
“Joey & Peter at Barnard Marcus Streatham could not have been more helpful when I was looking for a flat for ......”
14th Oct 2024
reviewed by 'Basil'
“We had a fantastic experience with the whole team at Barnard Marcus Pitney ,Their service and communication were brilliant throughout ......”
24th Aug 2024
reviewed by 'Lily'
“Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire ......”
8th Jul 2024
reviewed by 'Celia Lima'
“Very good service from the entire team and especially the manager Vidas Fiodorovas, always ready to help....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 76% 77% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
142 41 135 82 152 25 93 27 45 92
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Barnard Marcus Branches (view all 49)
Chiswick, W4
Chiswick, W4
Clapham, SW4
Covent Garden, WC2H
Croydon, CR0
Dorking, RH4
Ealing, W5
Earlsfield, SW18

“Truly awful experience with Barnard Marcus Sutton office. They recommended ......”

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May 04,2013
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By: 'Chas'
May 04,2013
7 people found
this helpful
Truly awful experience with Barnard Marcus Sutton office. They recommended a tenant, who paid no more rent after moving in. He changed the locks. Barnard Marcus were a complete let-down, and offered no support or help. We eventually got him evicted through our own efforts. ...
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What agent could do to change your mind?
Provide even a glimmer of a professional service!!!!!!
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“Barnard Marcus are very poor at returning calls. The women ......”

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Apr 26,2013
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By: 'Anonymous'
Apr 26,2013
4 people found
this helpful
Barnard Marcus are very poor at returning calls. The women there are curt, will not pass messages on request, somewhat sarcastic and generally uncooperative and disrespectful. I also like to be called Mr rather than by my first name by people half my age or ...
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What agent could do to change your mind?
Should have been more helpful and polite
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“HiI am very disappointed with the current sales team. Previous ......”

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Apr 23,2013
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By: 'Croydon_resident'
Apr 23,2013
3 people found
this helpful
Hi I am very disappointed with the current sales team. Previous staff were good, but they change a lot and the ones working there at present do not look after their buyers properly. My sale fell through because they did not tell the seller to ...
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What agent could do to change your mind?
When a buyer is going through procedures to buy a property - ensure the seller removes it from the market completely!!!
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“Worst experience with letting agents EVER!!! We agreed on the ......”

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Apr 08,2013
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By: 'Agne'
Apr 08,2013
2 people found
this helpful
Worst experience with letting agents EVER!!! We agreed on the price, on the move in date and everything. They took the money from us (agency fees + rent + deposit), but didn't give us the keys on the same day, because the landlord hadn't signed the agreement ...
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What agent could do to change your mind?
Refund the money ASAP and not take any fees, since they had no right to take our money and not give us the keys.
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By: Daniel Bickerdike
Sep 19, 2013
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Thank you for taking the time to write this review. My name is Daniel and I am new lettings manager as of June 2013. I would be really keen to discuss this matter further with you and ensure that the money has indeed come back to you. Unfortunately, everything does remain subject to contract prior to both the agreements being sign executed and if a landlord decision is to pull out then there is not a great deal that we can do about it. None the less, please give me a call when you find the time ...

“I moved into a 2 bedroom apartment with my name on ......”

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Mar 29,2013
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By: 'Ehsaan'
Mar 29,2013
1 people found
this helpful
I moved into a 2 bedroom apartment with my name on the tenancy, my wife was out of the country at the time. A week after moving in I went to notify Barnard and Marcus that when my wife returns she will be living with me. ...
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What agent could do to change your mind?
They simply teamed up with the landlord and went out of their way to be unhelpful. I had to ask my solicitor to call them, and they even started to dodge his call. They still have not provided me with a reason why my wife of 6 years cannot live with me in this 2 bed flat. Avoid at all costs!!!!
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“I felt the need to write a review about Barnard ......”

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Mar 28,2013
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By: 'Unimpressed'
Mar 28,2013
1 people found
this helpful
I felt the need to write a review about Barnard Marcus as I think big estate agents like them have become complacent. The first time I had an appointment with them to view a property, the agent who made the appointment with me wasn't around, ...
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By: Daniel Bickerdike
Sep 19, 2013
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Dear Sir or Madam. Thank you for finding the time to write this review. As an agency that is constantly looking to improve our service to clients we truly value your comments and promise that they are not taken lightly. As I’m sure you can appreciate we do occasionally run late for appointments from time to time due to traffic and other unforeseen circumstances, however, there is no excuse for the miscommunication that took place and the fact that you were not informed as to what was go ...

“Appalling customer service. We rent a property that is managed ......”

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Feb 23,2013
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By: 'PutneyTenant'
Feb 23,2013
4 people found
this helpful
Appalling customer service. We rent a property that is managed by the agency. Our water tank started leaking through the ceiling on Friday night, right above an electrical socket. I contacted the branch on Saturday to ask for an emergency plumber to take a look ...
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By: Distressed
Apr 03, 2013
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Sounds very similar to the experience I had. I'm still in a bedroom with no curtain rail, and no blinds. Lots of fixtures are broken and haven't been fixed even though it was promised. I've never experienced such appalling service. And no one ever calls you back or ever writes back, not even when you take it up with the area manager. It's seriously the biggest joke of an agency I've ever experienced. Never again.. I'm making sure everyone I know is aware of how bad they are. ...

“Well firstly, they agreed on a move in date and ......”

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Feb 19,2013
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By: 'Distressed'
Feb 19,2013
3 people found
this helpful
Well firstly, they agreed on a move in date and then said they need to still complete works to the property. Then they said we could move our things into the property, and when we arrived with EVERYTHING they said it wasn't ready so we ...
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“Absolutely shocking treatment. We were told at a viewing by ......”

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Jan 15,2013
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By: 'Annoyed'
Jan 15,2013
9 people found
this helpful
Absolutely shocking treatment. We were told at a viewing by the estate agent that they would not take our mortgage with HSBC as it takes too long to process and that we would need to go through their financial adviser. We did not put forward ...
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By: Completely illegal
May 15, 2013
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[[EDIT ORIGINAL START]] We put in the highest offer for a house but were later told that our offer was put the vendor as "non procedable" because we were not willing to put our mortgage through them. Even though we were chain free with all the funds in place they did not recommend us! Instead the house was sold to a couple who did get their mortgage through BM. The Branch Manager pockets a nice £1000 everytime this happens - highly illegal and unethical. She and BM branch should be ashamed ...

“First time moving out for myself and partner so had ......”

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Jan 14,2013
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By: 'Deborah'
Jan 14,2013
4 people found
this helpful
First time moving out for myself and partner so had no idea of what to expect from estate agents. Through finding a new home through another agent we realised how incredibly awful this estate agent was and this branch. No communication whatsover. No reassurance. Couldn't ...
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“I have phoned this Tooting branch on 11 occasions asking to ......”

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Jan 06,2013
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michael
By: 'Landlord'
Jan 06,2013
1 people found
this helpful
I have phoned this Tooting branch on 11 occasions asking to view 4 properties during the course of the past 18 months. Each time they told me that no one was available in the sales department and was told they would call me back. They have never called. ...
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What agent could do to change your mind?
Quit his job.
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“Apart from one hiccup when I wasn't too impressed with ......”

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Dec 18,2012
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By: 'felthamGe'
Dec 18,2012
0 people found
this helpful
Apart from one hiccup when I wasn't too impressed with there advertising board being up for weeks. I found them to be very professional and hard working. They charges a little to much - hopefully charges will be lower next time I negotiate with them. ...
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“I was thinking of using them to sell my property ......”

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Dec 17,2012
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By: 'Basil'
Dec 17,2012
8 people found
this helpful
I was thinking of using them to sell my property so I called them as a ¢â‚¬Ëœprospective buyer' to see how they would deal with a buyer. The person I needed to speak to regarding my chosen property was not available, so I left my ...
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What agent could do to change your mind?
Simple answer to this ¢â‚¬â€œ return calls.
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By: Patrick
Feb 19, 2016
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I sympathise greatly. We almost bought a property through this agent. I say 'almost' because they fooled us around so much that we eventually lost the house, after having spent hundreds already on lawyers fees. Do yourself a favour and AVOID this bunch of amateurs And charlatans - especially the sleazy 'mortgage broker' who has the ethics of a slug! ...

“Like other reviews said they blackmailed us to use their ......”

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Nov 20,2012
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By: 'Nick'
Nov 20,2012
1 people found
this helpful
Like other reviews said they blackmailed us to use their own mortgage advisor or else would not put through our offer. I am considering suing....
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“Fantastic service from day 1 , really friendly bunch not the typical ......”

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Nov 10,2012
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Mathew
By: 'Paul'
Nov 10,2012
0 people found
this helpful
Fantastic service from day 1 , really friendly bunch not the typical estate agent would recommend them all day long good selection of houses and offered good mortgage advice too better than the bank...
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By: Jeff
Apr 29, 2013
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Fake; even managed to mention their mortgage 'advice' service (which I can tell you is appalling). They are the worst agents in all of London. ...

“THESE GUYS ARE SHOCKINGLY UNPROFESSIONAL!!!I am a cash buyer ......”

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Oct 29,2012
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By: 'William'
Oct 29,2012
0 people found
this helpful
THESE GUYS ARE SHOCKINGLY UNPROFESSIONAL!!! I am a cash buyer and I am looking for a property to buy. I became interested in one marketed by them and they said they would not show me the property unless I showed to them a bank statement ...
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What agent could do to change your mind?
To show me the property, which looked extremely nice, and then collect all the necessary information to make a solid offer to their client
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By: straight talker
Jan 03, 2013
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It's all to do with complying with the new laws withregard to money laundering; you will find that the same applies when making a cash offer to buy a new buildhome just the same. It is basically an initial declaration of legitimate funding to buy the property. NO fault on the part of the Estate Agent here. ...

“These guys are so unprofessional it is shocking. They told ......”

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Oct 22,2012
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By: 'Don't'
Oct 22,2012
7 people found
this helpful
These guys are so unprofessional it is shocking. They told us the vendor had accepted our offer and then tried to pressure us into using their mortgage provider services (illegal). We declined. They then kept the property on the market and advised the vendor to ...
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“Crooks, liars and cheats... Barnard Marcus lied to us all ......”

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Sep 10,2012
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Priya
By: 'firsttimebuyer'
Sep 10,2012
7 people found
this helpful
Crooks, liars and cheats... Barnard Marcus lied to us all the way through. When our property fell through we were beyond belief being that we had paid £1200 to them for bad advise and emotional blackmail! We are a young first time buying couple and they ...
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What agent could do to change your mind?
Not lied!
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“Saturday 28th July 2012 - I gave up at first base ......”

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Jul 30,2012
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By: 'no'
Jul 30,2012
5 people found
this helpful
Saturday 28th July 2012 - I gave up at first base trying to view this property. I felt that the person at the end of the phone was talking down to me -- and his arrogance was quite incredible. I have a portfolio of 6 properties ... and ...
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“Extremely unproffessional!! This experience was a disaster from beginning to ......”

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Jul 12,2012
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By: 'Unhappy'
Jul 12,2012
10 people found
this helpful
Extremely unproffessional!! This experience was a disaster from beginning to end, and the only reason the sale went through was due to great communication with the sellers direct. We found out that our offed had been accepted from another company not through them, and then ...
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“I have already used Bernard Marcus before to let and ......”

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May 31,2012
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Jill
By: 'Carol'
May 31,2012
1 people found
this helpful
I have already used Bernard Marcus before to let and manage one of my property. When I was looking to purchase another property, Jo and Jill (Sales manager) took me to view a selection of BTL property and gave me their professional view on each ...
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“As a first time landlord I had a huge number ......”

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May 31,2012
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By: 'lucy'
May 31,2012
0 people found
this helpful
As a first time landlord I had a huge number of questions which Jo dealt with positively and quickly. She made the process of letting our house as easy as possible. Indeed it all happened much faster than I thought it could, Really pleased with ...
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“Excellent friendly service, always willing to offer advice, and Jo ......”

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May 31,2012
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By: 'Sam'
May 31,2012
0 people found
this helpful
Excellent friendly service, always willing to offer advice, and Jo was extremely helpful when I handed in my notice on the flat explaining what I needed to do, how much notice I needed to give. She explained that if they managed to get someone in ...
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“From move in to check out this estate agent has ......”

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May 24,2012
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Linda
By: 'Deepti'
May 24,2012
3 people found
this helpful
From move in to check out this estate agent has been a nightmare. Move in was delayed by 2 weeks because of inefficiencies, during my 3 years no repairs were done when required, and now on check out it has been 2 months since I moved out and ...
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“We had a nightmare experience with this agency and their ......”

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Mar 30,2012
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By: 'Denis'
Mar 30,2012
13 people found
this helpful
We had a nightmare experience with this agency and their employee Guy in particular. We had three weeks to move from Yorkshire to Sutton and we pre-arranged with Guy to view properties on a weekend (the only time we could both make it to London). ...
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What agent could do to change your mind?
We had a nightmare experience with this agency and their employee Guy in particular. We had three weeks to move from Yorkshire to Sutton and we pre-arranged with Guy to view properties on a weekend (the only time we could both make it to London). One can imagine how much we spent on trains and the hotel in London to be there that weekend. It all started well - we were shown a property that we loved, we signed all necessary paperwork in their office and agreed on our moving date...BUT...while we were still on the train to the hotel, Guy rang us and informed that the landlord of this flat did not in fact own the property and he asked the agency to look for tenants while he was doing his paperwork. We were not informed about that by Guy when we first saw the place and when we signed all the documents. Nevertheless, Guy asked us not to worry and promised to sort it our for us. After not hearing from him for a week after that weekend, we started chasing him on the phone but he would just ignore our calls for TWO DAYS (he would either be on the phone, with another client, or in training). We then just rang one of his colleagues, who told us that there was no way we could get the property by the date we needed (and we have a feeling that Guy new about that all the way through). They did not take the admin fee, but they wasted our time and money for our trip. Guys treated us very unprofessionally and we would NEVER go with this agency again.
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“What a fantastic estate agent. Thoroughly professional, honest and did ......”

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Mar 25,2012
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Doug
By: 'home'
Mar 25,2012
0 people found
this helpful
What a fantastic estate agent. Thoroughly professional, honest and did exactly what he said he would but most importantly...he delievered. I was on with Pollard Machin (perceived no 1 agent in Sanderstead) for 10 weeks and only had 3 viewings even though they offeredme the world and ...
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“I instructed Bernard Marcus to sell my property. I realised ......”

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Mar 23,2012
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michael
By: 'KK'
Mar 23,2012
7 people found
this helpful
I instructed Bernard Marcus to sell my property. I realised later that I was tied in to a 20 week contract! That's nearly 1/2 year. The agent overvalued the property in order to get the instruction . After suggesting an asking price of £330,000 , they asked me to reduce ...
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“Extremely angry at how I was treated, they are very ......”

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Mar 06,2012
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By: 'Sma'
Mar 06,2012
8 people found
this helpful
Extremely angry at how I was treated, they are very dishonest! Not even for a minute do they think of your well being eventhough they may tell u this again again! The team at Worcester Park are well known for a bad reputation as I ...
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“The service i received from Chris & Sam was second to ......”

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Feb 23,2012
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Shane
By: 'Extremely'
Feb 23,2012
2 people found
this helpful
The service i received from Chris & Sam was second to none and made all of the other agents i spoke to look incompetent. I had used Barnard Marcus before in another area and had received a pretty poor service so was a breath of fresh ...
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“Just sold for the first time using Barnard Marcus. Found ......”

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Feb 07,2012
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Chris
By: 'michelle'
Feb 07,2012
0 people found
this helpful
Just sold for the first time using Barnard Marcus. Found the experience really easy and as stress free as possible! Chris Randall was my main point of contact at the office and I found him thoroughly professional and helpful. He reassured me when I lost ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Regional Awards won by Barnard Marcus

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