Barnard Marcus
3.6/5, 833 reviews
68% recommended
76% lettings valuation accuracy
77% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom. show more Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.

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Latest Reviews

 View all Reviews 833
11th Nov 2024
reviewed by 'Hamed'
“I had an amazing experience working with Barnard Marcus Muswell hill, especially with Chris as my agent. From the start, ......”
24th Oct 2024
reviewed by 'Vicky'
“Joey & Peter at Barnard Marcus Streatham could not have been more helpful when I was looking for a flat for ......”
14th Oct 2024
reviewed by 'Basil'
“We had a fantastic experience with the whole team at Barnard Marcus Pitney ,Their service and communication were brilliant throughout ......”
24th Aug 2024
reviewed by 'Lily'
“Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire ......”
8th Jul 2024
reviewed by 'Celia Lima'
“Very good service from the entire team and especially the manager Vidas Fiodorovas, always ready to help....”
13th May 2024
reviewed by 'Shoma'
“Tyrone and Georgia are great team made sure our rental property went though seamlessly and smoothly as possible we are ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 76% 77% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
142 41 135 82 152 24 93 27 45 92
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Barnard Marcus Branches (view all 49)
Chiswick, W4
Chiswick, W4
Clapham, SW4
Covent Garden, WC2H
Croydon, CR0
Dorking, RH4
Ealing, W5
Earlsfield, SW18

“We were very happy with the service from Barnard Marcus. ......”

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Dec 09,2015
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Abi
By: 'Lydia'
Dec 09,2015
0 people found
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We were very happy with the service from Barnard Marcus. Viewing, paperwork and queries all went very efficiently, either by phone or email. We would recommend Barnard Marcus....
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“The property was initially listed with another estate agent for ......”

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Dec 09,2015
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Donna
By: 'James'
Dec 09,2015
0 people found
this helpful
The property was initially listed with another estate agent for two weeks and their feedback and general communication was terrible. Donna and Daniel were the opposite and it was a pleasure dealing with efficient people who assisted on all facets; such as arranging for the ...
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“Stacey, Annette, Glen & Rebecca were all fantastic. Stacey was our ......”

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Nov 24,2015
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Stacey
By: 'Margaret'
Nov 24,2015
1 people found
this helpful
Stacey, Annette, Glen & Rebecca were all fantastic. Stacey was our first contact, she was very friendly and reassuring. Annette took over the actual purchase viewing & negotiation and she was fantastic - A very good sales woman! :-) . Glen sorted out our mortgage very quickly, thank ...
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“We have let our property through Dan, Donna & Abigail at ......”

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Nov 05,2015
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Dan
By: 'anonymous'
Nov 05,2015
0 people found
this helpful
We have let our property through Dan, Donna & Abigail at the Barnard Marcus Battersea branch for many years and continue to be delighted with the service. Super efficient in finding tenants, dealing with quick turn arounds and very pleasant to deal with....
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“Myself and my partner recently moved into a flat after ......”

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Nov 04,2015
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Donna
By: 'K&D'
Nov 04,2015
0 people found
this helpful
Myself and my partner recently moved into a flat after moving abroad from Canada. This has been our first time renting outside of Canada. We dealt with Abigail and Donna. Our experience has been great. Everything has been new to us and the process was ...
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Comment on agent fees
We don't have anything to compare this too as we have never rented through anyone else before.
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“Michael and his team worked very hard on our behalf ......”

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Nov 02,2015
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Michael
By: 'ST'
Nov 02,2015
0 people found
this helpful
Michael and his team worked very hard on our behalf to progress the sale to us. Michael in particular was very competent, good humoured and efficient, and I have nothing but positive feedback to give....
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“At the initial letting and during the renewal, Donna Orr ......”

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Nov 02,2015
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Donna
By: 'Barry'
Nov 02,2015
0 people found
this helpful
At the initial letting and during the renewal, Donna Orr has been very organised and very professional. She has been effective through the negotiation with the new tenant, the check out and handover from the previous tenant and ensured the lease and landlord's agreement were ...
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Comment on agent fees
I have multiple properties managed by Sequence Homes and Bernard Marcus were prepared to consider that when we negotiated the fees.
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“They were polite, effecient and kept me informed. They were ......”

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Nov 02,2015
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Michael
By: 'liz'
Nov 02,2015
0 people found
this helpful
They were polite, effecient and kept me informed. They were supportive and always available to take my calls and answer any queries. I fell the customercare was important to them....
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“Ryan Osman was my initial contact at BM when I ......”

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Oct 31,2015
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Michael
By: 'NORMA'
Oct 31,2015
0 people found
this helpful
Ryan Osman was my initial contact at BM when I first marketed my property with them. However, Michael Anthony took over the viewings and feedback after a while and advised me on how to proceed when my property was getting good feedback but wasn't selling, ...
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Comment on agent fees
They have a grading system which I find odd. Most agents take a previously-agreed percentage of the sale price. Barnard Marcus have this option but prefer a fixed fee option, which is fine if the final offer is an expected one but not if the offer is lower. Also, in the best traditions of estate agents, when they quote their fees, the omit to mention VAT which invariably pushes up the fees. In my case, VAT was mentioned at the outset but even so, I found their fees higher compared to other agents. That said, they did go all out to find me a buyer, including involving other branches within the borough, and once found, to progress to completion so I felt that they had earned their money.
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“Ryan was incredibly helpful when we were looking for a ......”

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Oct 26,2015
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Ryan
By: 'Gemma'
Oct 26,2015
0 people found
this helpful
Ryan was incredibly helpful when we were looking for a property. He showed us a small range of houses based on our requirements and they were all great. He didn't try to go outside our price range or area. Despite us not being able to ...
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“Quite a good agent when it comes to advertising-they have ......”

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Oct 26,2015
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By: 'MissB'
Oct 26,2015
1 people found
this helpful
Quite a good agent when it comes to advertising-they have shown us lots of properties, also the ones that were not potentially of our interest. However, when we viewed a property through them, they failed to mention a cracked window-after completion they insisted it was ...
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What agent could do to change your mind?
Deal with the problem in more efficient way.
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“Underhand dealers were going on with this estate agent. *. This ......”

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Oct 23,2015
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By: 'Upset'
Oct 23,2015
3 people found
this helpful
Underhand dealers were going on with this estate agent. *. This is the worst estte agent i have ever used. Reported them but thats no good. You have been warned....
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What agent could do to change your mind?
Underhand activity went on.
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“I hate this agency, they are friendly to your face ......”

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Oct 15,2015
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By: 'Darkfoot'
Oct 15,2015
2 people found
this helpful
I hate this agency, they are friendly to your face but they are not helpful what so ever. Firstly, like agencies, they charge doing absolutely nothing. I think i should've started a company like this, they show you the property and let you walk around ...
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What agent could do to change your mind?
We knocked them down in price because they didn't do anything
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Comment on agent fees
We knocked them down in price because they didn't do anything
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“Service so bad it verged on illegal. I had to ......”

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Oct 12,2015
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By: 'buyer'
Oct 12,2015
3 people found
this helpful
Service so bad it verged on illegal. I had to threaten to report these guys to the property ombudsman due to their pressure tactics. Some of the low points included; 1. Floorplan that overestimated the sq ft on a one bedroom flat by nearly 150m. I ...
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“We found our agents made moving flats as stress-free as ......”

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Sep 16,2015
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Donna
By: 'Ben'
Sep 16,2015
0 people found
this helpful
We found our agents made moving flats as stress-free as possible. They were quick to reply to emails and kept us updated with the situation. After finding the flat they couldn't have been more helpful in showing us round, submitting our offer to the landlord ...
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“I have been thoroughly impressed with Ryan Osman during the ......”

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Aug 25,2015
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Ryan
By: 'Catherine'
Aug 25,2015
0 people found
this helpful
I have been thoroughly impressed with Ryan Osman during the whole process of looking at properties and faciliting my purchase. He has an excellent knowledge of the area and understood what I was searching for. He was always available by phone, email and in person. ...
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“Overall, I had a positive experience with Banard Marcus.Michael ......”

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Aug 24,2015
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Michael
By: 'Mr'
Aug 24,2015
0 people found
this helpful
Overall, I had a positive experience with Banard Marcus. Michael Anthony in particular was excellent and I felt he went the extra mile when dealing with the sale and the final negotiations. I would recommend him to others looking to sell their property due to ...
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Comment on agent fees
Initial valuation was set at 450k but sale price was 425k
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“Dear Sir / Madame We would just like to say thank ......”

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Aug 20,2015
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Stacey
By: 'Mr'
Aug 20,2015
2 people found
this helpful
Dear Sir / Madame We would just like to say thank you to Stacey for being so professional and out shinning so many other Sales Estate Agents , We have come across these past few moths. My husband and I are registered with 21 Estate Agents and have ...
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“Dan Murphy has been thorough and very patient with me ......”

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Aug 19,2015
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Dan
By: 'David'
Aug 19,2015
0 people found
this helpful
Dan Murphy has been thorough and very patient with me over the last few months whilst we completed the flat refurbishment. He then delivered with new tenants at the rent that we were trying to achieve....
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Comment on agent fees
No comment
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“Donna was very helpful - communications were excellent and despite ......”

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Aug 18,2015
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Donna
By: 'JoeO'
Aug 18,2015
0 people found
this helpful
Donna was very helpful - communications were excellent and despite not working every day at the branch, we never felt out of the loop. Thanks...
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“The agent was excellent throughout the tenancy application. We were ......”

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Aug 14,2015
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Donna
By: 'Kirsty'
Aug 14,2015
0 people found
this helpful
The agent was excellent throughout the tenancy application. We were unfortunate in being unsuccessful in our first offer but the team worked really hard to find us an equivalent (and better) property that we viewed before anyone else. During the application process they were extremely ...
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“Received great service throughout whole process, quick to reply to ......”

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Aug 13,2015
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Dan
By: 'Shaun'
Aug 13,2015
0 people found
this helpful
Received great service throughout whole process, quick to reply to queries and requests and very transparent about fees. Also very accommodating during the moving in process regarding payment dates to suit personal circumstances....
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Comment on agent fees
Market average, transparent
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“Alex was really helpful for us for viewing the house. ......”

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Aug 01,2015
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Alexander
By: 'Kai'
Aug 01,2015
3 people found
this helpful
Alex was really helpful for us for viewing the house. When we decided to take the property, the letting manager Daniel Murphy, took our debit card information and said to us that he will take the holding fee from this card and the property will ...
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“We have been very pleased with the excellent service from ......”

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Jul 22,2015
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By: 'R.Stevens'
Jul 22,2015
0 people found
this helpful
We have been very pleased with the excellent service from Barnard Marcus staff, especially Ryan and Daniel. We were kept informed of developments at all stages of the sales process and happy with the prompt completion last week. Telephone calls were always followed up and ...
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Comment on agent fees
Well worth paying for.
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“We've had a terrible experience with Barnard Marcus. First of ......”

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Jul 22,2015
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By: 'Kate'
Jul 22,2015
6 people found
this helpful
We've had a terrible experience with Barnard Marcus. First of all, they are very slow in responding to emails, and their staff are almost impossible to get hold of. The first time we've experienced that was when we were waiting for them to initiate our ...
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“I arranged for a valuation of my flat and the ......”

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Jul 16,2015
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By: 'caroline'
Jul 16,2015
5 people found
this helpful
I arranged for a valuation of my flat and the agent was friendly and helpful so I instructed him to sell my property. Fortunately I had instructed another agent as well, as once I gave him the keys I never heard another word from anyone ...
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“I must say I totally disagree with the previous very ......”

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Jul 16,2015
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Stacey
By: 'Nico'
Jul 16,2015
0 people found
this helpful
I must say I totally disagree with the previous very negative review by Annette Dimichele. My experience so far was only positive. Stacey Baker in particular has come across as extremely helpful. She has answered all my queries very promptly and always tried her very ...
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“Laura and Becky were very helpful. We ended up letting ......”

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Jul 16,2015
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Laura
By: 'Rimmer'
Jul 16,2015
0 people found
this helpful
Laura and Becky were very helpful. We ended up letting a home that was not yet available, but suited our dates perfectly. Both were accommodating and supportive in guiding us through the process as we arrived from overseas....
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“Purchased a flat with this branch this year and the ......”

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Jul 14,2015
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Annette
By: 'Epsom'
Jul 14,2015
2 people found
this helpful
Purchased a flat with this branch this year and the quality of service was pretty poor. The agent knew very little about the property, understandable if this was a brand new listing, but it had been on the market for some time. Very reluctant to ...
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By: Rebecca Rosindale
Aug 20, 2015
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Good Afternoon Many thanks for your review. At Barnard Marcus Epsom myself and my team are always keen to take feedback whether positive or negative. I am sorry on this occasion you feel that the service provided by my team fell short of your expectations. We continually strive to improve the service provided and would like the opportunity to discuss the specific issues that you encountered. Please do get in contact with me on the office number or feel free to email the branch and I will ...

“Ryan Osman and the Team at Barnard Marcus Tooting achieved ......”

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Jul 08,2015
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Ryan
By: 'George'
Jul 08,2015
0 people found
this helpful
Ryan Osman and the Team at Barnard Marcus Tooting achieved a record sale price for my mid terraced property on the Alpha Grid. This was within days of putting the property on the market with them. Ryan then took it upon himself to drive the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Barnard Marcus

Regional Awards won by Barnard Marcus

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