Barnard Marcus
3.6/5, 834 reviews
68% recommended
76% lettings valuation accuracy
77% lettings fee satisfaction
Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom. show more Barnard Marcus is one of the largest and most established estate agency chains in London. A network of 46 computer-linked offices within the M25 provides exceptional selling power across Greater London. Additionally, as part of the Sequence group, Barnard Marcus has direct computer links to offices throughout the United Kingdom.

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Latest Reviews

 View all Reviews 834
29th Nov 2024
reviewed by 'Niko'
“Absolutely useless. I have been emailing them for months now to remove my property of the market, no-one is getting ......”
11th Nov 2024
reviewed by 'Hamed'
“I had an amazing experience working with Barnard Marcus Muswell hill, especially with Chris as my agent. From the start, ......”
24th Oct 2024
reviewed by 'Vicky'
“Joey & Peter at Barnard Marcus Streatham could not have been more helpful when I was looking for a flat for ......”
14th Oct 2024
reviewed by 'Basil'
“We had a fantastic experience with the whole team at Barnard Marcus Pitney ,Their service and communication were brilliant throughout ......”
24th Aug 2024
reviewed by 'Lily'
“Had the best experience finding a place to rent with Barnard Marcus. Stefanie Naraine was very helpful throughout the entire ......”
8th Jul 2024
reviewed by 'Celia Lima'
“Very good service from the entire team and especially the manager Vidas Fiodorovas, always ready to help....”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 76% 77% £560 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
142 41 135 82 152 25 93 27 45 92
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Barnard Marcus Branches (view all 49)
Chiswick, W4
Chiswick, W4
Clapham, SW4
Covent Garden, WC2H
Croydon, CR0
Dorking, RH4
Ealing, W5
Earlsfield, SW18

“After a very disappointing 6 month tour guide experience with the ......”

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May 28,2016
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Ryan
By: 'Terry.'
May 28,2016
0 people found
this helpful
After a very disappointing 6 month tour guide experience with the Tooting office of KFH ( motto 'leave it to us to do what we do best) and the difficulty and bad experience of trying to remove ourselves from their contract and constant drive bys of their ...
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Comment on agent fees
No one likes paying fees, but hey they sold my house.
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“My experience with the Croydon team was exceptional. From the ......”

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May 23,2016
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Kelly
By: 'Mr'
May 23,2016
1 people found
this helpful
My experience with the Croydon team was exceptional. From the very start Barnard Marcus where attentive and great listeners which is very rare in estate agency. They recommended some great conveyancers which made the process seamless and therefore thoroughly recommended. I will now recommend Barnard ...
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“Couldn't be happier with the excellent level of service we ......”

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May 23,2016
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Jermaine
By: 'TavarEfun'
May 23,2016
1 people found
this helpful
Couldn't be happier with the excellent level of service we received from Jermaine and his manager Kelly from the Croydon-Addiscombe branch. Jermaine was proactive in arranging viewings and provided us with guidance and support throughout the process. As first time buyers this was invaluable and ...
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“Absolutely Horrendous Service, Non Communicative, They have forgotten they are ......”

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May 21,2016
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Seth
By: 'Jabba'
May 21,2016
2 people found
this helpful
Absolutely Horrendous Service, Non Communicative, They have forgotten they are offering a service, Obstructive and totally unnecessarily stress caused Absolutely Horrendous Service, Non Communicative, They have forgotten they are offering a service, Obstructive and totally unnecessarily stress caused...
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What agent could do to change your mind?
Should be the manager of paper round not an estate agent completely Rouge
Attached Filesnbsp;
Comment on agent fees
Should be the manager of paper round not an estate agent completely Rouge
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“Mike Anthony, of the Tooting branch at Barnard Marcus, went ......”

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May 18,2016
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Michael
By: 'HSmith'
May 18,2016
0 people found
this helpful
Mike Anthony, of the Tooting branch at Barnard Marcus, went above and beyond to help us purchase our first home, which completed in May 2016. From the first meeting where he showed us round prospective properties through to handing over the keys, Mike has always listened ...
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“I decided to sell my property through Barnard Marcus after ......”

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May 17,2016
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Ryan
By: 'Lex'
May 17,2016
0 people found
this helpful
I decided to sell my property through Barnard Marcus after having a viewing with Ryan at potential property I was interested in. He was very charismatic and full of knowledge about the house. He was kind and answered all my questions and made me feel ...
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Comment on agent fees
Very fair for the great service required.
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“1 year tenancy with Barnard Marcus. 3 month turn around for repairs ......”

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May 10,2016
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By: 'TJL'
May 10,2016
0 people found
this helpful
1 year tenancy with Barnard Marcus. 3 month turn around for repairs to be done to property on one occasion. On another occasion no repairs were done for 2 months and were still not done when we left the property. Upon completion of tenancy, poor communication from lettings ...
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“We were looking for a two bedroom house and Michael ......”

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Apr 20,2016
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Michael
By: 'Tom'
Apr 20,2016
0 people found
this helpful
We were looking for a two bedroom house and Michael was brilliant in showing a number of options that fulfilled our criteria. He even proposed a couple of options which we initially had ruled out - one of which we ended up putting in an ...
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What agent could do to change your mind?
N/A
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N/A
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“I thought the guys in branch were very professional and ......”

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Apr 19,2016
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By: 'Octavian'
Apr 19,2016
0 people found
this helpful
I thought the guys in branch were very professional and passionate about what they did. My wife and I were looking to sell our property and from the initial valuation through to the exchange, they always kept me up to date and worked tirelessly....
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Comment on agent fees
Competitive fees.
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“Horrible experience with agency!!! We rent a house with them ......”

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Apr 18,2016
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Natalie
By: 'Adam'
Apr 18,2016
3 people found
this helpful
Horrible experience with agency!!! We rent a house with them and in the moment we paid deposit they and give the notice to previous landlord they stop care. No answers for a calls< several; times we try to contact them regarding date moving in new ...
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What agent could do to change your mind?
Fee supposed to be knocked down as that was one of the promise from agent. That didn't happens. And as a agency till too much for service provided.
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Comment on agent fees
Fee supposed to be knocked down as that was one of the promise from agent. That didn't happens. And as a agency till too much for service provided.
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“My personal experience with the agancy is 100% positive. Donna was ......”

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Apr 06,2016
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Donna
By: 'Dora'
Apr 06,2016
0 people found
this helpful
My personal experience with the agancy is 100% positive. Donna was helping from the start to the end all day and all night. She is a very kind helpful and understanding person. I couldn't ask more....
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Comment on agent fees
Most helpful person. Her commitment to her job is excellent.
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“We recently sold our property through Barnard Marcus Tooting, they ......”

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Apr 04,2016
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Michael
By: 'Lyndsey'
Apr 04,2016
0 people found
this helpful
We recently sold our property through Barnard Marcus Tooting, they did an excellent job working with us to ensure the property went on the market at the right time and organising an open day making sure we achieved the best possible price with a very ...
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“Ryan Osmond & Robbie Cleeves gave us exceptional service throughout our ......”

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Apr 04,2016
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Ryan
By: 'Polly'
Apr 04,2016
0 people found
this helpful
Ryan Osmond & Robbie Cleeves gave us exceptional service throughout our stressful 17 days exchange & completion in what was most undoubtedly one of the busiest times of the year. Timings were crucial for us in order to be able to buy the property of our dreams & had ...
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Comment on agent fees
good
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“I really wanted to write a super positive review about ......”

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Mar 31,2016
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Jamie
By: 'FW_EU'
Mar 31,2016
0 people found
this helpful
I really wanted to write a super positive review about our property being sold by Barnard Marcus but I can't. Having them sell it was a mediocre experience at best, which is disappointing as the market in Tooting is buzzing but it seems all the ...
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What agent could do to change your mind?
Fee's were OK and totally negotiable, there is better elsewhere though.
Attached Filesnbsp;
Comment on agent fees
Fee's were OK and totally negotiable, there is better elsewhere though.
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“Robert brokered my buy to let mortgage last minute, when ......”

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Mar 23,2016
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Robert
By: 'Tory'
Mar 23,2016
0 people found
this helpful
Robert brokered my buy to let mortgage last minute, when my usual broker could not assist. He dropped everything to assist & provided a great deal & excellent service. Highly recommended!...
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Comment on agent fees
Good
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“Mike is a very personable, enthusiastic and readily available agent. ......”

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Mar 21,2016
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Michael
By: 'Mr'
Mar 21,2016
0 people found
this helpful
Mike is a very personable, enthusiastic and readily available agent. From start to finish he walked us through the process and kept us in the loop the whole way, which was invaluable as first time buyers....
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“If I could give no stars I would! At first ......”

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Mar 16,2016
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By: 'Kay'
Mar 16,2016
2 people found
this helpful
If I could give no stars I would! At first I was annoyed with how rude the staff were at the Epsom branch. That was sorted. I made a formal complaint 5 months ago to the lettings people in the head office. This has not been ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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By: Rebecca Rosindale
Mar 31, 2016
View all comments (1)
Good Morning Kay. Thank you for taking the time to place your review on All Agents. As Branch Manager whilst am not responsible for the lettings team, your review affects the overall rating given to sales as well as lettings. As such, I would be keen to discuss your issues as they appear to be relating mainly to the property management team. Our Lettings team was been completely replace in November 2015 at branch level. As you may be aware Property Management is not dealt with in branch and actu ...

“Donna was extremely helpful during our recent experience with Bernard ......”

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Mar 12,2016
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Donna
By: 'Laura'
Mar 12,2016
0 people found
this helpful
Donna was extremely helpful during our recent experience with Bernard Marcus while we were renting a property. We had a quick turnaround time to complete the paperwork and Donna helped a great deal in order to make this happen on time. As this was our ...
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Comment on agent fees
Reasonable
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“Having sold two properties and purchased a property with Barnard ......”

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Mar 08,2016
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Ryan
By: 'Sandra'
Mar 08,2016
0 people found
this helpful
Having sold two properties and purchased a property with Barnard Marcus I have got to know the team extremely well. Toot team show 100% dedication, they are efficient in their role, clients whether as a vendor/buyer are always updated with the progress, excellent professional manner ...
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Comment on agent fees
Reasonable fees
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“I recently bought a property with Barnard Marcus, working with ......”

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Mar 07,2016
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Ryan
By: 'Declan'
Mar 07,2016
0 people found
this helpful
I recently bought a property with Barnard Marcus, working with Ryan Osman from start to finish. He was very efficient and any issues that popped up throughout the process were dealt with immediately. Robert Cleeves there in branch mortgage advisor also provided a top quality ...
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“I've worked with Barnard Marcus for more than 12 years, first ......”

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Mar 02,2016
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Donna
By: 'Callum'
Mar 02,2016
0 people found
this helpful
I've worked with Barnard Marcus for more than 12 years, first renting myself, then purchasing a property through them. For the last 7 years they have been finding tenants for the same flat. I've always found them to be very prompt and reactive, and have done everything ...
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Comment on agent fees
Reasonable, and they were happy to negotiate after some years which demonstrates good customer loyalty in my opinion.
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“I couldn't disagree with the last review more. I have ......”

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Feb 12,2016
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By: 'Ms'
Feb 12,2016
2 people found
this helpful
I couldn't disagree with the last review more. I have used other agents in Epsom and felt like just another number, Barnard Marcus have been transparent, honest and actually care abott my sale and purchase. The sales team are always happy, willing to help and ...
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“Our dealings with Heather and the team were nothing but ......”

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Feb 08,2016
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By: 'Lara'
Feb 08,2016
1 people found
this helpful
Our dealings with Heather and the team were nothing but positive. Heather was always on hand to help with our queries and make the process as stress-free as buying a house can be. We would certainly recommend Heather and will be using Barnard Marcus in ...
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“Awful service. Very misleading about what they would/wouldn't do ......”

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Feb 03,2016
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By: 'alison'
Feb 03,2016
2 people found
this helpful
Awful service. Very misleading about what they would/wouldn't do before I signed contract. Flat out lied to my face. Then I no longer delt with same person. Closing deal person hounded my solicitors everyday. Beyond a joke. Never again....
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What agent could do to change your mind?
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
Attached Filesnbsp;
Comment on agent fees
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
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By: Rebecca Rosindale - Branch Manager
Feb 11, 2016
View all comments (1)
Dear Alison My entire team are somewhat shocked, disappointed and upset by your review. There has been a huge amount of passion and effort to sell and get your chain exchanged. I feel on this occasion it is only fair to point out to the general public who read this review what has commenced since instruction. Our Assistant Manager Stacey Blacker attended the property and agreed a marketing strategy and open day was chosen and a date approximately 2 weeks later agreed. At the point of instruc ...

“Donna was professional, diligent, knowledgeable and proactive. My experience of ......”

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Jan 29,2016
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Dan
By: 'Annette'
Jan 29,2016
0 people found
this helpful
Donna was professional, diligent, knowledgeable and proactive. My experience of renting out my property was effortless, in a timely manner and was very appreciative of the information that was offered voluntarily....
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Comment on agent fees
I was very happy with the fees I was charged by your company and thank you.
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“I would not recommend Barnard Marcus to anybody, nor would ......”

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Jan 28,2016
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Aaliyah
By: 'Rental'
Jan 28,2016
3 people found
this helpful
I would not recommend Barnard Marcus to anybody, nor would I ever use them again. They were the letting agent on a property that we leased, and Aaliyah lied consistently throughout the process. Throughout the viewing, we were told that we a garden we had ...
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What agent could do to change your mind?
Average.
Attached Filesnbsp;
Comment on agent fees
Average.
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“Both Donna and Dan were very helpful. They went out ......”

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Jan 26,2016
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Donna
By: 'Laz'
Jan 26,2016
0 people found
this helpful
Both Donna and Dan were very helpful. They went out of there to make sure that Grainger did what they were supposed to d and always communicated everything very effectively. The customer care from both of them was to a very high standard compared to ...
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Comment on agent fees
good
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“I have recently bought a property through Ryan Osman at ......”

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Jan 18,2016
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Ryan
By: 'Buyer'
Jan 18,2016
0 people found
this helpful
I have recently bought a property through Ryan Osman at Barnard Marcus. Ryan was extremely efficient, helpful and reliable throughout the process. His hard work contributed greatly to the smooth processing of the transaction especially in ironing out various legalities. Quick to respond and with ...
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Comment on agent fees
n/a
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“From start to finish these guys handled everything so professionally! ......”

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Jan 15,2016
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By: 'D'
Jan 15,2016
1 people found
this helpful
From start to finish these guys handled everything so professionally! From valuation to completion Gareth and Heather were so supportive. Gareth is a realist and tells you how it is rather than what he thinks you want to hear which is so refreshing. Heather is ...
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“I have just completed my sale with Barnard Marcus. My ......”

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Dec 21,2015
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Ryan
By: 'Paul'
Dec 21,2015
0 people found
this helpful
I have just completed my sale with Barnard Marcus. My first buyer withdrew as we were about to exchange but fortunately Ryan worked extremely hard to find a replacement purchaser. This was very welcome and of course what you would expect from your estate agent. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Barnard Marcus

Regional Awards won by Barnard Marcus

Individual Branch Awards



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