Bairstow Eves
3.8/5, 1238 reviews
69% recommended
86% lettings valuation accuracy
81% lettings fee satisfaction
Having been in existence for over 100 years the name Bairstow Eves is synonymous with professional estate agency. Bairstow Eves now has over 240 offices all over the UK and is still expanding. show more Having been in existence for over 100 years the name Bairstow Eves is synonymous with professional estate agency. Bairstow Eves now has over 240 offices all over the UK and is still expanding.

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Latest Reviews

 View all Reviews 1238
30th Oct 2024
reviewed by 'Rochelle'
“Bairstow Eves made our property sale smooth and stress-free. They provided a fair, well-researched valuation. Tony's expertise and support gave ......”
27th Oct 2024
reviewed by 'Sam'
“Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same ......”
22nd Oct 2024
reviewed by 'Yash Dave'
“Thomas has a good communication with us from booking an appointment to viewing the whole property. Even while we have ......”
17th Oct 2024
reviewed by 'aga'
“Oh, where do I even begin with this 'glorious' letting agency? If you're looking for a masterclass in ignoring customers, ......”
16th Oct 2024
reviewed by 'paul'
“I thought the staff worked extremely hard and had quite a number of obstacles and problems to solve which they ......”
14th Oct 2024
reviewed by 'Kirsty'
“The team at Bairstow Eves have been great. They got us booked to view our property so quickly and were ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 86% 81% £290 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
133 30 160 103 328 60 181 34 47 162
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bairstow Eves Image 1
Bairstow Eves Branches (view all 256)
Green Lanes Branch, N4
Lakeside Business Village Branch, RM16
Southbury Road Branch, EN1
Ashford, TN24
Ashford, TW15
Atherstone, CV9
Bamber Bridge, PR5
Banbury, OX16

“Only had 2 viewings in 7 months then they took my property ......”

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Feb 12,2012
Minithumbdown
By: 'maggiemay'
Feb 12,2012
15 people found
this helpful
Only had 2 viewings in 7 months then they took my property off the market without telling me. When I noticed it had disappeared off of rightmoves and zoopla I phoned them and was told by Dan that he couldn't give me a straight answer as to ...
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What agent could do to change your mind?
Nothing could change my mind about them now.
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“Put an offer on a property which was accepted by ......”

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Feb 08,2012
Minithumbdown
By: 'ukbigbloke'
Feb 08,2012
17 people found
this helpful
Put an offer on a property which was accepted by the vendor - we had arranged our own mortgage - They wanted us to get mortgage through them which would cost us another £250 - when we declined they told us they would not proceed with ...
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“Walked in about 4pm on a Sat afternoon to ask ......”

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Jan 29,2012
Minithumbdown
By: 'A'
Jan 29,2012
12 people found
this helpful
Walked in about 4pm on a Sat afternoon to ask about local apartments. The agent looked as if he couldn't be bothered and just talked about having nothing. No questions about preference or anything - just "oh there is nothing at the minute" even though ...
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What agent could do to change your mind?
Be more helpful and interested
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“Just simply DISGUSTING what's going on there!!!!We were renting ......”

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Dec 15,2011
Minithumbdown
By: 'Tenant'
Dec 15,2011
16 people found
this helpful
Just simply DISGUSTING what's going on there!!!! We were renting a property through them. First of all when we got the flat is was not cleaned at all and they did not make a proper checklist at the beginning. ( this was our fault too but ...
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By: Karthik
Aug 01, 2012
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I am in a similar situation. Moved into a property today let by Bairstoweves and found it in a disgusting state with broken doors, toilets, uncleaned and filthy!!!! They blame it on landlord who is in Australia and They have not bothered checking the property before we moved despite taking all the money from us!!! ...

“I recently went in to the Bairstow eves office in ......”

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Dec 10,2011
Minithumbup
By: 'Jessica'
Dec 10,2011
6 people found
this helpful
I recently went in to the Bairstow eves office in Muswell Hill, i found the negotiator Jamie very helpful and informative, i did not really know the area of Muswell Hill and she took the time to explain the area to me as well as ...
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“What a waste of time! We were promised the world ......”

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Dec 07,2011
Minithumbdown
By: 'Mrs.'
Dec 07,2011
15 people found
this helpful
What a waste of time! We were promised the world when the house was put on the market. We were told we would be informed every week about internet interest. Nothing. No phone calls. WE had to phone THEM for updates. Worst of all was ...
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What agent could do to change your mind?
It would not have mattered what he said. or done. We would not use them again.
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“Awful service, make an appointment, vendor doesn't show, phone the ......”

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Dec 04,2011
Minithumbdown
By: 'SM'
Dec 04,2011
10 people found
this helpful
Awful service, make an appointment, vendor doesn't show, phone the next morning after a 45 minute drive to be first told that no one is available as they are having a morning meeting (since when are meetings more important that clients????) and then be told after ...
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What agent could do to change your mind?
Taken my phone call would have been a good start!
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“Absolutely diabolical service. Girl eating dinner at desk whilst 'dealing' ......”

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Nov 27,2011
Minithumbdown
By: 'Disgusted'
Nov 27,2011
11 people found
this helpful
Absolutely diabolical service. Girl eating dinner at desk whilst 'dealing' with us and dribbling yoghurt on the brochure. Rudeness to the point that we wanted out of the deal but had signed up for 16 weeks. never again. House details were incorrect and photos were dreadful. ...
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“They sent mostly time wasters to view my property and ......”

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Nov 24,2011
Minithumbdown
By: 'Patricia'
Nov 24,2011
6 people found
this helpful
They sent mostly time wasters to view my property and one gave an offer of over £30,000 below the asking price and he tried to talk me into accepting. I finally told him after 3 months of only 3 viewings I was going to terminate the contract. He ...
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What agent could do to change your mind?
Nothing. I would never trust this agent with another sale or purchse again.
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By: rosedal
Apr 06, 2012
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you mirrored our nightmare expect they put the presure on then on the day of exchange they pulled out then made it out to be all our fault ...

“These people are a real waste of time! One of ......”

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Nov 05,2011
Minithumbdown
By: 'IC'
Nov 05,2011
9 people found
this helpful
These people are a real waste of time! One of the worse experience in my life I did put an offer on a house. Once the offer went accepted by the vendor, I discoverd that the house did not comply with any building regulation. The ...
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What agent could do to change your mind?
tell me the truth in first instance! I needed the house asap as I was moving to this city for a new job. This is what I expect from an estate agent, they did not help me AT ALL
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“We contacted the agent regarding a property for sale, and ......”

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Oct 30,2011
Minithumbdown
By: 'Ms'
Oct 30,2011
1 people found
this helpful
We contacted the agent regarding a property for sale, and were told that the property was not ready for viewings until the following week! When we called they claimed the property was SOLD! How was this possible when no one had been able to view ...
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What agent could do to change your mind?
Anything a NORMAL estate agent would have done? Been clear in their dealings with said property! Mark the property as sold, if it is! Or let customers view the property
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“Since moving into a mid terraced 3 bed property i've had ......”

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Oct 12,2011
Minithumbdown
By: 'Mr'
Oct 12,2011
6 people found
this helpful
Since moving into a mid terraced 3 bed property i've had nothing but stress with this company. They did a gas safety check at the very last minute, the property failed it! I the was told i couldn't move in! I'd booked removals, hired help and ...
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What agent could do to change your mind?
Gave a damn!
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“What a complete wast of time and our money. We ......”

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Sep 28,2011
Minithumbdown
By: 'Frances'
Sep 28,2011
4 people found
this helpful
What a complete wast of time and our money. We paid £££ for a package including a glossy brochure. 7 months on and still we have not seen a copy of the brochure. None of the 3 viewers had received a brochure. Someone we knew who had sold ...
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By: stressybessie
Oct 06, 2011
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sounds about right even the MD is a total waste of time, they almost destroyed our lives and put us in financial strights if it wasnt for another wonderful agent we used (ranked number 1) we dont know what we would have done. ...

“Terrible, terrible terrible. We lived with a hole in our ......”

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Sep 20,2011
Minithumbdown
By: 'Tim'
Sep 20,2011
2 people found
this helpful
Terrible, terrible terrible. We lived with a hole in our ceiling for a whole year that water poured through when we showered, this was never fixed. Our freezer was warmer than the fridge, never fixed. We had a gate on our front door, this had ...
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“I find it difficult to say anything positive about Bairstow ......”

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Sep 19,2011
Minithumbdown
By: 'Never'
Sep 19,2011
9 people found
this helpful
I find it difficult to say anything positive about Bairstow Eves or the Countrywide Group to be honest. Firstly they don't have a complaints department so you just end up getting fobbed off. Do Not Use the Solicitors provided by them (you give them control ...
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What agent could do to change your mind?
Been a little more honest. Carried out proper Safety Checks on Property and Appliances. Carried out Repairs on all faults that I Reported rather than just ignor me. Carry out Checks on Landlords, I was in fear of the property being repossessed. Prevented the Fire that Occured 2 hours into the Tenancy of the first property I leased.
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“THE WORST LETTINGS AGENTS IN LONDON.dealt with K and ......”

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Sep 08,2011
Minithumbdown
By: 'alan_little2011'
Sep 08,2011
3 people found
this helpful
THE WORST LETTINGS AGENTS IN LONDON. dealt with K and S I let my property out to this particular agent, all i got was problem after problem. there where taking 12% of rent for nothing. All the problems the tennants had were emailed straight to me. ...
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By: BT
Jun 18, 2012
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There's a reason this Agent is bottom of the list, I learnt the hard way. Fair play for not giving them anymore time & money it's certainly for the best. Ranked 9476 out of 9478 for a reason. ...

“they we're ok...”

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Sep 08,2011
Minithumbup
By: 'cr'
Sep 08,2011
0 people found
this helpful
they we're ok...
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“If you are going to Rent through Bairstow Eves Lettings ......”

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Aug 04,2011
Minithumbdown
By: 'I'
Aug 04,2011
5 people found
this helpful
If you are going to Rent through Bairstow Eves Lettings do so at your OWN RISK! If any appliances are supplied with the property when the Tenancy Agreement is signed, make sure you get the appliances checked YOURSELF! Pay for an Electrician and Get your ...
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“Told that I couldn't see a property without speaking to ......”

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Jul 26,2011
Minithumbdown
By: 'nil'
Jul 26,2011
5 people found
this helpful
Told that I couldn't see a property without speaking to a mortgage advisor to see if I'm 'good for it'. How patronising and rude. I was being treated as a second rate human. If I'd been a cash buyer I'd have not need made to ...
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By: Branch Manager
Jun 11, 2012
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Thank you for your feedback on your experience with our team. We pride ourselves on providing the best service we can for our vendors and anyone we deal with. Part of the service that we provide, is to ensure that all possible steps are taken to verify the financial ability of prospective purchasers. Many of our vendors go to great lengths to ensure that their property is presented in the best possible light for a viewing, which can be time consuming for some vendors. Some of our vendors will i ...

“I decided to market my property with Bairstow eves as ......”

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Jun 29,2011
Minithumbdown
By: 'Sparky'
Jun 29,2011
0 people found
this helpful
I decided to market my property with Bairstow eves as they appeared to be both professional and knowledgable, well how wrong could I be !! They did get people through the door and the number of viewings was impressive, however they were only supposed to show ...
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By: Agentsliketofobboff
Jan 02, 2012
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Totally Agree ...

“Bairstow Eves - Bare Faced Liars more like! Do not ......”

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Jun 18,2011
Minithumbdown
By: 'VictorM'
Jun 18,2011
4 people found
this helpful
Bairstow Eves - Bare Faced Liars more like! Do not use this agency or specifically this branch. Unprofessional, unethical, rude and incompetent....
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“Used the Redhill branch recently. They were really nice and ......”

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Jun 15,2011
Minithumbdown
By: 'Abby'
Jun 15,2011
1 people found
this helpful
Used the Redhill branch recently. They were really nice and seemed really professional until I decided to proceed with a letting application with them. First of all their referencing fees are ridiculously overpriced (£125 per applicant - other places charge around £75 per applicant). This is when ...
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“I have today contacted them regarding a property that I ......”

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Jun 06,2011
Minithumbdown
By: 'Andy'
Jun 06,2011
0 people found
this helpful
I have today contacted them regarding a property that I saw in their window yesterday, it was advertised at £59,995 for a 2 bed. detached mobile home - I then had a look on their web page today and found the same advert with a photo of ...
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“One of the worst experiences of my life, after a ......”

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Jun 05,2011
Minithumbdown
By: 'mac'
Jun 05,2011
2 people found
this helpful
One of the worst experiences of my life, after a brilliant sales pitch by the MD, the house was put on the market, overpriced, at his incidence so no viewings. After dropping the price by us to a realistic price after our own research, things ...
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“Unfriendly staff, did not return calls, not even sure offer ......”

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Jun 01,2011
Minithumbdown
By: 'Essex'
Jun 01,2011
3 people found
this helpful
Unfriendly staff, did not return calls, not even sure offer made on property was passed on to the vendor. What a shambles!!.....
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“I used these guys to sell two properties - mine ......”

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Jun 01,2011
Minithumbup
By: 'mozcore'
Jun 01,2011
1 people found
this helpful
I used these guys to sell two properties - mine and my partners. They were very helpful especially when the people we were buying from pulled out not once but twice! They kept everyone informed and when we lost the one we wanted they kept ...
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“This branch are an awful estate agents that misrepresented a ......”

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May 13,2011
Minithumbdown
By: 'Wakka1201'
May 13,2011
0 people found
this helpful
This branch are an awful estate agents that misrepresented a property that I am still trying to buy almost 9 months after first seeing the property. In all their advertisements for the house they said it was a freehold but after we agreed price and our ...
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“I had a terrible experience with Bairstow Eves today!I ......”

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May 06,2011
Minithumbdown
By: 'bad'
May 06,2011
0 people found
this helpful
I had a terrible experience with Bairstow Eves today! I made an appointment for a property viewing with Bairstow Eves this morning. Also, their sales person insisted that I need to talk to one of their mortgage advisor and said this mortgage advisor will be ...
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By: niji
Aug 27, 2011
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sounds just like bairstow eves ...

“I had the most awful experience today. The lady was ......”

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Apr 30,2011
Minithumbdown
By: 'shah'
Apr 30,2011
0 people found
this helpful
I had the most awful experience today. The lady was rude said she had nothing for me to look at. Talked me like I was nothing. I got up to leave and she asked me why I stood up!! Because you said you had nothing ...
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“Doing business with Bairstow Eves was one of the worst ......”

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Apr 29,2011
Minithumbdown
By: 'DPNixon'
Apr 29,2011
0 people found
this helpful
Doing business with Bairstow Eves was one of the worst decisions I have ever made. Once they have your money, they don't give a damn. They won't even return your phone calls. I really cannot express my disgust without resorting to expletives. If you do ...
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By: BJL - FNAEA
Jul 17, 2011
View all comments (1)
I didn't know Bairstow Eves had a branch in Coulsdon Road Croydon. Who is DPNixon and how do we know this is a genuine complaint? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:24 AM 08/06/2015 by allAgents

Awards won by Bairstow Eves

Regional Awards won by Bairstow Eves

Individual Branch Awards

Surrey, CR0

London, SW11

Lincoln, LN2



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