Bairstow Eves
3.8/5, 1242 reviews
69% recommended
86% lettings valuation accuracy
81% lettings fee satisfaction
Having been in existence for over 100 years the name Bairstow Eves is synonymous with professional estate agency. Bairstow Eves now has over 240 offices all over the UK and is still expanding. show more Having been in existence for over 100 years the name Bairstow Eves is synonymous with professional estate agency. Bairstow Eves now has over 240 offices all over the UK and is still expanding.

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Latest Reviews

 View all Reviews 1242
20th Nov 2024
reviewed by 'Jonathan Jones'
“Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property ......”
8th Nov 2024
reviewed by 'Desmond'
“Thank you to the team at Bairstow Eves Walthamstow. Jordan, Itayi and Clair provided a speedy, efficient and professional service ......”
7th Nov 2024
reviewed by 'Deborah Young'
“We have received excellent service from all the staff at Bairstow Eves but especially to Tony whose approach is reassuringly ......”
1st Nov 2024
reviewed by 'Sofiya'
“Thank you Tony Ennis for selling my property. Sale and purchase can be a very stressful process, but your ability ......”
30th Oct 2024
reviewed by 'Rochelle'
“Bairstow Eves made our property sale smooth and stress-free. They provided a fair, well-researched valuation. Tony's expertise and support gave ......”
27th Oct 2024
reviewed by 'Sam'
“Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 86% 81% £290 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
134 30 160 103 330 60 181 34 47 163
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bairstow Eves Branches (view all 256)
Green Lanes Branch, N4
Lakeside Business Village Branch, RM16
Southbury Road Branch, EN1
Ashford, TN24
Ashford, TW15
Atherstone, CV9
Bamber Bridge, PR5
Banbury, OX16

“To begin with, the property management company you are required ......”

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Dec 18,2012
Minithumbdown
By: 'JT'
Dec 18,2012
5 people found
this helpful
To begin with, the property management company you are required to go through for repairs took 2 weeks to send anyone round to sort out a leaking toilet and oven that didn't turn on. Then it was all fine (because I didn't need anything). When it ...
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“The worst estate agent in Colchester. I only used them ......”

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Nov 24,2012
Minithumbdown
By: 'Professional'
Nov 24,2012
3 people found
this helpful
The worst estate agent in Colchester. I only used them because the vendors property had been badly market and thus was available quite cheaply. Constant excuses, not returning calls, readvertising when SSTC to get a few extra quid and jeopardising a sale that took over 6 ...
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What agent could do to change your mind?
Getting rid of the smarmy, slimy, lazy and unprofessional staff would be a start. Realise that buy to letter landlords are key to selling 2 bed Victorian terraces and treat them with a bit of respect.
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“If you need rent don't go to Bairstow Eves Brentwood ,......”

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Nov 23,2012
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By: 'Jon'
Nov 23,2012
2 people found
this helpful
If you need rent don't go to Bairstow Eves Brentwood ,Marina is to busy to call you back ,you have to chase her, to busy herself to show a property complains she is always on her own ,not enough staff you listen to her problems ...
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“This branch is a joke!!! I dealt with Mark Sharer ......”

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Nov 22,2012
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Mark
By: 'believer'
Nov 22,2012
16 people found
this helpful
This branch is a joke!!! I dealt with Mark Sharer and found him very aggressive, rude and pushy. Tried to get more money out of me and when realised I am young but not stupid, became angry, spiteful and vindictive. Made his best to ensure ...
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What agent could do to change your mind?
Attitude change
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“AVOID THIS AGENCY !!!! Absolutly nigthmare to deal with these people. ......”

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Nov 10,2012
Minithumbdown
By: 'EwA'
Nov 10,2012
5 people found
this helpful
AVOID THIS AGENCY !!!! Absolutly nigthmare to deal with these people. I was renting 2 bedroom flat with damaged wall in bedroom by roof leakages by 7 months .They promised to fixed - nothing done .I had to move out. Writting complaitn without positive result. Im going to ...
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“what a terrible service. only got us one viewing in 16 ......”

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Oct 29,2012
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By: 'jpatching'
Oct 29,2012
3 people found
this helpful
what a terrible service. only got us one viewing in 16 weeks. The one viewer said she could tell when she phoned them to book a viewing that they were not a good estate agents. They telephoned me a couple of times throughout the agreement to ...
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“we have been trying to sell our house using this ......”

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Oct 27,2012
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lee
By: 'max'
Oct 27,2012
2 people found
this helpful
we have been trying to sell our house using this useless bunch. we have been lied to by them telling us they have phoned us at least once a week to let us know what is happening.we have been told that a buyer would ...
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By: Truthfulthomas
Jan 05, 2013
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What they should be shut down which means more people out of work and on the dole. Get off you high horse. Your house didn't sell because its awful and stinks ...

“These people contacted me to let them sell my flat ......”

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Oct 19,2012
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By: 'Disappointed'
Oct 19,2012
2 people found
this helpful
These people contacted me to let them sell my flat which I currently rent out through them. They convinced me that the market was on the up, blan, blah, so I agreed. They charged me £200 to market it which apparently wasn't optional, then used old ...
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“Very pleased with the service i received here and particularly ......”

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Oct 13,2012
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By: 'Daniel'
Oct 13,2012
1 people found
this helpful
Very pleased with the service i received here and particularly Tony who advised me of the pros and cons of letting my flat. I have made an informed choice on letting now and will istruct them to find me a tenant....
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“I dealt initially with Graham but most of my contact ......”

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Oct 03,2012
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Stacey
By: 'Jan'
Oct 03,2012
3 people found
this helpful
I dealt initially with Graham but most of my contact was with Stacey. She always answered my emails within minutes of me sending them. She was always extremely helpful and this was so important as I live 2000 miles away and was unable to visit the ...
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“My partner and I had been looking for a one ......”

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Oct 01,2012
Minithumbdown
By: 'Rachel1001'
Oct 01,2012
8 people found
this helpful
My partner and I had been looking for a one bed flat for sometime using private agents, however we were having no luck and decided to go through an agency. We went to Bairstow Eves believing that because it is a nationwide company we would ...
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“Having previously sold a property I have been acutely aware ......”

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Sep 26,2012
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By: 'Mr'
Sep 26,2012
5 people found
this helpful
Having previously sold a property I have been acutely aware of how painful the process can be. Nothing could have prepared me for the rudeness of this individual. To start to describe him by saying he clearly aspires to be one of the characters in ...
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What agent could do to change your mind?
A little more honesty and a little humility might go a long way, but maybe just appreciation that it is the seller that is the one that pays him and that is who he needs to treat with a little bit more respect.
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“I wish there was an option bellow terrible. This agency ......”

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Aug 22,2012
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Moustafa
By: 'ECLM'
Aug 22,2012
2 people found
this helpful
I wish there was an option bellow terrible. This agency is a joke. We rented a property last year and they are responsible for the contract and for our deposit. First we specifically asked to have a 6-month break clause in our contract, which they ...
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What agent could do to change your mind?
I would change my mind if they had done their job over the course of the past year. Now it's too late. All I want is my deposit back promptly and to never have to deal with them again.
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“The property agent is completely incompetent. They they don't know ......”

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Aug 21,2012
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Leanne
By: 'Annoyed'
Aug 21,2012
4 people found
this helpful
The property agent is completely incompetent. They they don't know their job, when they are doing something they do it wrong and where they can they do nothing at all. I honestly do not see why they bother, looking back all they have succeeded in ...
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What agent could do to change your mind?
Do their job.
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“We first viewed the property through their partner company Frank ......”

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Aug 17,2012
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By: 'Andy'
Aug 17,2012
1 people found
this helpful
We first viewed the property through their partner company Frank Innes (who were extremely helpful and friendly, and have been since), but Bairstow Eves offered us discounted initial fees. Having provided all paperwork and paid to have the property 'taken off the market', we were ...
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What agent could do to change your mind?
Complete honesty, better communication, better customer service
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“Very poor customer service both when it came to arrange ......”

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Aug 11,2012
Minithumbdown
By: 'not'
Aug 11,2012
3 people found
this helpful
Very poor customer service both when it came to arrange second viewing.and. when.we placed an offer on. the house. staff members seemed. Disinterested in selling the property. made no attempt to make any call s to myself to inform me of progress left ...
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What agent could do to change your mind?
I think a more honest and upfront attitude and treating us with more respect
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“Myself and my flatmates are students and soon to be ......”

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Aug 08,2012
Minithumbdown
By: 'Commzski'
Aug 08,2012
3 people found
this helpful
Myself and my flatmates are students and soon to be tenants with this company. We were due to move out of our current property before the 6th of August, we were promised this as that was our final day here and none of us had ...
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What agent could do to change your mind?
Have a complaints procedure which is CLEAR so if you do have one people can see it, be more organised and stick to your self set deadlines! Don't set a deadline if you don't intend on sticking to it!
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By: Matt patt MARLA
Sep 13, 2012
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Naughty countrywide, they've got in trouble with their lack of a complaints procedure before, follow the link: http://www.nfopp.co.uk/media/115861/countrywiderl.pdf My advice is go to ARLA ...

“The property details published for the sale were inaccurate, a ......”

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Jul 20,2012
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David
By: 'KL'
Jul 20,2012
2 people found
this helpful
The property details published for the sale were inaccurate, a floor plan was not loaded. Details of the maintenance charges were not included. We received little if any feedback from people that had viewed the property. Prospective purchasers were not vetted regarding their readiness to ...
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“I have dealt with Yvette, the Mortgage Advisor at this ......”

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Jul 18,2012
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Yvette
By: 'Happy'
Jul 18,2012
1 people found
this helpful
I have dealt with Yvette, the Mortgage Advisor at this office for many years. She is always honest, friendly, professional and gives good honest advice. I would recommend her to any of my friends and family. It is difficukt to find a decent mortgage broker ...
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“Time Wasters!After seeing a property and trying to put ......”

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Jul 12,2012
Minithumbdown
By: 'Disappointed'
Jul 12,2012
5 people found
this helpful
Time Wasters! After seeing a property and trying to put an offer in she got obsessed we had to "qualify" to be able to buy the property, we have a private broker and we do "qualify", she hasn't bothered to reply to our eamils/call ...
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What agent could do to change your mind?
She seemed nice but she is not a professional, made us waste precious time.
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“had enough of these cowboys! always say they will ring .........”

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Jul 10,2012
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tom
By: 'boss'
Jul 10,2012
4 people found
this helpful
had enough of these cowboys! always say they will ring ...never do ..all they are interested in is selling their own products ....they have wasted so much of my time.....never going to buy or sell a property through these muppets again!...
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“Our agent seemed disinterested in selling the property.They were ......”

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Jul 08,2012
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By: 'ewan'
Jul 08,2012
2 people found
this helpful
Our agent seemed disinterested in selling the property. They were very familiar at chatty with the owner, but relatively uninterested in us, the potential buyers. The tour of the property was non existent while the agent was glued to an iPhone. They also failed to ...
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What agent could do to change your mind?
I would not use or recommend Bairstow Eves, we have had similarly bad experiences with other agents from different branches.
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“property advertised as a open day so arranged to view, ......”

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Jul 07,2012
Minithumbdown
By: 'sjc'
Jul 07,2012
6 people found
this helpful
property advertised as a open day so arranged to view, agent turned up 2 minutes before time to find the keys did not work so cancelled, i was contacted the following week and asked if i would be putting an offer in, obviously dont talk, i ...
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“This organisation is completely incompetent and unresponsive. They have failed ......”

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Jul 06,2012
Minithumbdown
By: 'Martin'
Jul 06,2012
3 people found
this helpful
This organisation is completely incompetent and unresponsive. They have failed to respond on any occassion that i contacted them regarding moving and are currently withoholding my deposit claioming it is the landlord who has not responded. Asked to be given the email address of a ...
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“Once I was passed on to the sales progression team , ......”

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Jul 06,2012
Minithumbdown
By: 'P'
Jul 06,2012
3 people found
this helpful
Once I was passed on to the sales progression team , having had an offer accepted, I find the people that I have spoken to today to be totally dis-intersted and lacking in basic cusrtomer care/ communication skills. They have no sense of urgency about passing ...
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What agent could do to change your mind?
listened to my intial concern and sounds intersested!
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“I like most people in the Bairstowe Eves reviews reviews ......”

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Jul 04,2012
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Louise
By: 'Bairstowe'
Jul 04,2012
4 people found
this helpful
I like most people in the Bairstowe Eves reviews reviews would never ever use these agents again selling ones property is stressfull enough but they put us through hell They charged us £198.00 up front all we had for that was four letters to say they ...
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What agent could do to change your mind?
absolutely nothing!!!
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“Arrogant and naive. They seemed to get annoyed when we ......”

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Jun 22,2012
Minithumbdown
By: 'addlestoneseller'
Jun 22,2012
2 people found
this helpful
Arrogant and naive. They seemed to get annoyed when we didn't agree with them, when we thought properties were over priced, or when we said properties were not meeting our requirements. They seem to take everything as a personal insult and come up with phrases ...
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What agent could do to change your mind?
They couldn't convince me to go with them in a million years. Generally jumped up overconfident estate agents. No helpful at all.
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“Put property on the market for 12 weeks contracted period. Told ......”

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Jun 20,2012
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Alex
By: 'Lowephi'
Jun 20,2012
9 people found
this helpful
Put property on the market for 12 weeks contracted period. Told that I would pay 1.5% +VAT if property sold. Also Alex Knight took from me £120.00 which I was lead to believe was in case I pulled out within the contract period. However on terminating the agreement ...
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By: lowephi
Dec 12, 2012
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I did eventually get a refund from Bairstows, but not before making several phone calls and writing to the area manager to voice my complaint in no uncertain terms, so fortunately did not need to go to the Property Ombudsman. Curiously I have just been telephoned by the Beeston office asking me to remove my review on this site dated 20/6/2012. The words "legal department" and "defamatory" were casually dropped into the conversation by Alex Knight. I will not remove the review nor will I be thre ...

“They didnt follow any of my requests. Ejected for sale ......”

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Jun 10,2012
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Tom
By: 'Deborah'
Jun 10,2012
3 people found
this helpful
They didnt follow any of my requests. Ejected for sale in garden even though I explicitly stated not to have one. Missed appointments. Changed appointments and didnt tell me. Instructed conveyancing company to act on my behalf without discussing with me at all, hadnt even ...
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What agent could do to change your mind?
Listened as I was the person to pay them. Right now I have no intention of paying their fees!
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“Called to enquire about a viewing and was laughed at ......”

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May 07,2012
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By: 'ROBS'
May 07,2012
3 people found
this helpful
Called to enquire about a viewing and was laughed at when I asked if they did evening or weekend viewings. If you are a landlord you may prefer to choose a letting agent that caters for professional people who work during the daytime, there are ...
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What agent could do to change your mind?
Cater your services to professional working people. Other agents do weekend and evening viewings, some do Sundays and Bank Holidays.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:24 AM 08/06/2015 by allAgents

Awards won by Bairstow Eves

Regional Awards won by Bairstow Eves

Individual Branch Awards

Surrey, CR0

London, SW11

Lincoln, LN2



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