Bairstow Eves
3.8/5, 1248 reviews
69% recommended
86% lettings valuation accuracy
81% lettings fee satisfaction
Having been in existence for over 100 years the name Bairstow Eves is synonymous with professional estate agency. Bairstow Eves now has over 240 offices all over the UK and is still expanding. show more Having been in existence for over 100 years the name Bairstow Eves is synonymous with professional estate agency. Bairstow Eves now has over 240 offices all over the UK and is still expanding.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 86% 81% £290 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
135 30 161 103 332 60 181 34 48 164
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Robin and Nick at Bairstow Eves (Epsom) kept us uninformed ......”

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Nov 28,2013
Minithumbdown
By: 'RR'
Nov 28,2013
1 people found
this helpful
Robin and Nick at Bairstow Eves (Epsom) kept us uninformed and dragged on the purchase of our home for more than 2 months with no progress. They could not close the chain on the purchase and the vendors were not asked to start the sale process ...
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What agent could do to change your mind?
If the vendor didn't want to sell, they shouldn't have accepted our offer. The agent should have informed us earlier about this, communicated better and not waste our time.
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“All was fine, we made a great offer, and the ......”

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Nov 28,2013
Minithumbdown
David
By: 'Sylvia'
Nov 28,2013
3 people found
this helpful
All was fine, we made a great offer, and the estate agent called us back telling us that the vendor was willing to accept our offer. It came across that it was very likely that we would get it. They only needed us and a ...
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What agent could do to change your mind?
He could have stopped pushing us to meet their mortgage brokers and accepted that we had made our mind up to use our bank. He should not have tried to make our meeting with their brokers out to be anything else then a business move. We had absolutely all our papers in order also the bank called them to answer any questions. Don't tell me that is not financial approval enough to present the vendor. Very aggressive and arrogant behavior. He should defiantly work on his people skills and be clear about the intentions he got.
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“I'm looking to buy a property and these guys are ......”

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Nov 20,2013
Minithumbdown
By: 'Rene'
Nov 20,2013
1 people found
this helpful
I'm looking to buy a property and these guys are the most incompetent agents I have ever dealt with I sent offer to above asking price, and 2 days later I call them and they told me the propriety was sold WTF..... Why they didn't call ...
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“I'm looking to buy a property and these guys are ......”

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Nov 20,2013
Minithumbdown
By: 'Rene'
Nov 20,2013
1 people found
this helpful
I'm looking to buy a property and these guys are the most incompetent agents I have ever dealt with I sent offer to above asking price, and 2 days later I call them and they told me the propriety was sold WTF..... Why they didn't call ...
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“From the very beginning of the tenancy, it become apparent ......”

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Nov 12,2013
Minithumbdown
By: 'Mr.'
Nov 12,2013
0 people found
this helpful
From the very beginning of the tenancy, it become apparent that this was going to be an uphill battle all along the way; as soon as my housemate and I moved in there were immediate issues that, prior to the signing of the contracts, were ...
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What agent could do to change your mind?
Been truthful, not tried at every opportunity to try to latch onto any loophole to get out of providing even the most rudimentary of care and property management - i.e. providing working keys to the doors which were the only means of fire escape. Kept to their word about permitting permission for early vacation of the property.
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“put an offer on a property, this was accepted, however ......”

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Nov 09,2013
Minithumbdown
By: 'sienna'
Nov 09,2013
2 people found
this helpful
put an offer on a property, this was accepted, however a week later another person put an higher offer in, the estate agent failed to take it off the market. despite increasing my offer they put pressure on us to get a survey booked the ...
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“We had viewings arranged that we were not advised of, ......”

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Nov 04,2013
Minithumbdown
By: 'Finally_Sold'
Nov 04,2013
0 people found
this helpful
We had viewings arranged that we were not advised of, never kept informed of what was happening. Once we had agreed a sale the dates constantly changed and were told that even though we were on holiday that friends or family must move us whilst ...
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“Alison and the team have been absolutely brilliant in dealing ......”

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Oct 30,2013
Minithumbup
By: 'Vijay'
Oct 30,2013
0 people found
this helpful
Alison and the team have been absolutely brilliant in dealing with a purchase and sale of my property. The customer service was outstanding and I was kept well informed through out both transactions....
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“The purchase of this property proved very difficult. and complicated.......”

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Oct 28,2013
Minithumbup
By: 'steve'
Oct 28,2013
0 people found
this helpful
The purchase of this property proved very difficult. and complicated.However both Alison and Louisa were very positive throughout. They deffinately went the extra mile and provided a first class service....
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“The entire process of selling and buying a property was ......”

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Oct 25,2013
Minithumbup
By: 'Rawle'
Oct 25,2013
0 people found
this helpful
The entire process of selling and buying a property was one of the most stressful things I have ever done. However, I built a very good relationship with Alison who understood my position but also had to consider the needs of the vendors who's property ...
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“Elaine Hutton at Bairstowe Eves was absolutely amazing. She said ......”

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Oct 24,2013
Minithumbup
Elaine
By: 'Karen'
Oct 24,2013
0 people found
this helpful
Elaine Hutton at Bairstowe Eves was absolutely amazing. She said she would get me great tenants and she was true to her word. The tenants have been in a year and have made so many improvements to the property such as new floors, decorated etc.! ...
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“One of the worst service that you can get any ......”

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Oct 12,2013
Minithumbdown
By: 'Frustrated'
Oct 12,2013
2 people found
this helpful
One of the worst service that you can get any private company. They are good till the deal is agreed. Then the problem starts. They will aggressively recommend their in-house mortgage broker and lawyer - Countrywide. They will promise that the you will have one ...
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“I was impressed with the extra effort this office went ......”

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Sep 30,2013
Minithumbup
By: 'Pauline'
Sep 30,2013
0 people found
this helpful
I was impressed with the extra effort this office went to in particular advising me to spend a little bit more on my bathroom especially the importance of a power shower this small advise led to an immediate let of my property i never had ...
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“As a landlord it was imperitive that i trusted my ......”

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Sep 30,2013
Minithumbup
By: 'Chloe'
Sep 30,2013
0 people found
this helpful
As a landlord it was imperitive that i trusted my agents fully with my property and Julie and Charlotte found me the perfect tenants and moved them in within a week, highly recommended! would definitly use them again...
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“I am the landlord of a property and was looking ......”

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Sep 30,2013
Minithumbdown
Preeti
By: 'MrM1975'
Sep 30,2013
4 people found
this helpful
I am the landlord of a property and was looking for a quick efficient marketing. When I first spoke to the Office Manager Preeti Kaur at Bairstow Eves she assured me of how easily she would be able to let my property, mentioning that she ...
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What agent could do to change your mind?
The agent could have kept promises, been at least 1% efficient and returned calls to prospective tenants. I do not feel this would have been too much to ask from an estate agent!
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“The three ladies I dealt with at Bairstow Eves wereall ......”

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Sep 26,2013
Minithumbup
By: 'Ms'
Sep 26,2013
0 people found
this helpful
The three ladies I dealt with at Bairstow Eves wereall excellent. My purchase underwent some problems due to chain beneath us and Alison in partiucular spent a lot of time and effort in resolving these in order that my purchase could go through. My own ...
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“Ignored every single email I've ever sent, despite receiving a ......”

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Sep 26,2013
Minithumbdown
By: 'Infuriated'
Sep 26,2013
1 people found
this helpful
Ignored every single email I've ever sent, despite receiving a read receipt for all. It transpires if they won't make any money in helping you, it is not worth their time helping you. Also recently had a valuation and was promised results in writing from ...
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“Julie and Charlotte did a fantastic job in finding a ......”

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Sep 17,2013
Minithumbup
By: 'Paul'
Sep 17,2013
0 people found
this helpful
Julie and Charlotte did a fantastic job in finding a suitable tenant for me and in double quick time. Highly recommended....
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“I'm looking to buy a property and these guys are ......”

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Sep 13,2013
Minithumbdown
By: 'V'
Sep 13,2013
3 people found
this helpful
I'm looking to buy a property and these guys are the most incompetent and unprofessional agents I have ever dealt with. When you talk to them on the phone they talk down to you and treat you like they are doing you a favour by ...
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“I was recommended to use Bairstow Eves from a friend ......”

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Sep 13,2013
Minithumbup
Joe
By: 'Mary'
Sep 13,2013
0 people found
this helpful
I was recommended to use Bairstow Eves from a friend and I couldn't be happier. Joe came to see me he was very polite and courteous he gave me some great advice which I took on board and was able to way up the option ...
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“WOW !!! What an Amazing team of professional & efficient Ladies !! The ......”

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Sep 13,2013
Minithumbup
By: 'A'
Sep 13,2013
0 people found
this helpful
WOW !!! What an Amazing team of professional & efficient Ladies !! The care, efforts & hard work they all put into selling our home & securing the purchase of our future dream house was outstanding. Their continued enthusiasm, engagement & excellent communication throughout helped us through the emotional process of ...
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“We had no luck selling our lovely family home with ......”

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Sep 11,2013
Minithumbup
By: 'Peter'
Sep 11,2013
0 people found
this helpful
We had no luck selling our lovely family home with another agent in the area so, after several months, we went to Bairstow Eves. The big difference between them and others we dealt with was that on the whole they actually did what they said ...
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“As a first time landlord I did not know where ......”

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Sep 11,2013
Minithumbup
By: 'Laura'
Sep 11,2013
1 people found
this helpful
As a first time landlord I did not know where to start but these two ladies helped me from start to finish and held my hand with any questions or worries I had! They could not of been more helpful and let my flat within ...
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“Our 87 year old Mum was let down by another agent ......”

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Sep 09,2013
Minithumbup
By: 'Jean'
Sep 09,2013
1 people found
this helpful
Our 87 year old Mum was let down by another agent and she faced the prospect of being homeless. Julie and Louisa came to the rescue, finding a flat, arranging a viewing within 12 hours, sorting out and signing the lease, and meeting the owner and the ...
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“I think the service has been terrible to say the ......”

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Sep 03,2013
Minithumbdown
By: 'Henry'
Sep 03,2013
0 people found
this helpful
I think the service has been terrible to say the least. I was due to move into a rental property in the Redhill area and 2 days before the due date to move in (after me sending email after email and calling them) I was told ...
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What agent could do to change your mind?
Paid back the Administration Fee at least!
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“They're terrible!! I wanted to put the deposit in my ......”

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Aug 30,2013
Minithumbdown
By: 'apollocreed'
Aug 30,2013
0 people found
this helpful
They're terrible!! I wanted to put the deposit in my own deposit scheme but they ignored my instructions and charged me a much higher price for their scheme, Then they said it was too late to change it. Tenants trashed the property and Bairstow Eves ...
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“This review relates to the period from October 2011 to March 2013. ......”

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Aug 28,2013
Minithumbdown
By: 'Kobe'
Aug 28,2013
3 people found
this helpful
This review relates to the period from October 2011 to March 2013. It has taken me this long to think about them calmly enough to write a review! I was hoping that using an Estate Agent to let my property would mean that they could guide me ...
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“First viewing of property was good at Hanna seemed to ......”

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Aug 21,2013
Minithumbdown
By: 'M'
Aug 21,2013
2 people found
this helpful
First viewing of property was good at Hanna seemed to know the answers to all the questions we asked. As it got closer to the move-in date things became a lot worse very quickly. References that were previously all passed were suddenly not passed, and ...
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“It was a terrible experience dealing with this people.extremely ......”

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Aug 18,2013
Minithumbup
By: 'Genuine'
Aug 18,2013
2 people found
this helpful
It was a terrible experience dealing with this people.extremely un professional,un ethical,rude and liars.We put in an offer for one of the property and ours was the first offer which was accepted by the vendor.we met their mortgage consultant Jas, ...
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“The agent has committed fraud against myself leaving me out ......”

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Aug 15,2013
Minithumbdown
By: 'Su'
Aug 15,2013
1 people found
this helpful
The agent has committed fraud against myself leaving me out of pocket of a great deal of money. When I informed head office they simply withdrew the franchise and washed their hands of the situation, taking no responsibility. My trust was with the name and ...
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What agent could do to change your mind?
They could have helped me to get my money back!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:24 AM 08/06/2015 by allAgents

Awards won by Bairstow Eves

Regional Awards won by Bairstow Eves

Individual Branch Awards

London, SW11

Surrey, CR0

London, E11

Nottingham, NG1

Lincoln, LN2



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