100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
51% lettings fee satisfaction
Latest Reviews
View all Reviews 347
20th Mar 2024
reviewed by 'Sam'
7th Mar 2024
reviewed by 'Tenant'
31st Dec 2023
reviewed by 'Sykes Capital'
18th Dec 2023
reviewed by 'Michael HIND'
6th Jan 2023
reviewed by 'Rg17xd'
7th Oct 2021
reviewed by 'Edytq'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £270,000 | £300,000 |
| Lettings | 93% | 51% | £270 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 9 | 87 | 121 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG4
- RG6
- RG30
- RG31
Address
23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 06,2011
Jul 06,2011
0
people found
this helpful
this helpful
Absolutely fantastic !!
Definitley recommend them :-)...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2011
Jul 06,2011
0
people found
this helpful
this helpful
Totally happy with Atlantis, excellent service, excellent communication with my Property Manager, I been in the property 7 months now, have had no issues what so ever. Am finding all the negativity on this site hard to understand. I am a fan of Atlantis give them ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2011
Jul 06,2011
1
people found
this helpful
this helpful
The worst experience I have ever had with a letting agent in 20 years... DO NOT USE THIS COMPANY!!!!!!!!!!!
I stress if you use this company expect 0% customer service, support or honesty.
They failed to advise me that the property I was renting was up for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06,2011
Jul 06,2011
0
people found
this helpful
this helpful
Great company i rented a property through them they where very helpfuly and handled any problems quickley....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2011
Jul 05,2011
2
people found
this helpful
this helpful
DO NOT USE THEM: I wish I had read this site before renting with Atlantis - They are the worst agents I have ever used: staff didn\'t turn up for viewings, staff don\'t call you back or keep you informed of anything, they ...
read full review
read full review
Was this helpful?
Yes
Yes
May 08, 2012
View all comments
(4)
I agree wıth veryunhappy. This seems to be the typical Atlantis approach to assure everything will be fixed before you move in and then hand you over to another 'property manager' in the company who seems to have heard it for the first time. ...
Jun 30,2011
Jun 30,2011
2
people found
this helpful
this helpful
STEER CLEAR at every trun there will be a charge. Do not expect to get your deposit back without a fight...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30,2011
Jun 30,2011
2
people found
this helpful
this helpful
Having ended a tenancy of three and a half years. I waited for the return of my deposit. This should have taken 14 days as per contract. 28 days later part of my deposit was returned. Atlantis had decided to help themselves via trumped up charges. Currently ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 20, 2012
View all comments
(4)
Recieved compensation from the property ombudsman. It took it time but was worth it. ...
Jun 03,2011
Jun 03,2011
0
people found
this helpful
this helpful
Staff was really helpful. Any problems i had it was dealt with very quickly!
I will definitley use Atlantis Property Services again and will definitley recommend them!.....
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2011
May 31,2011
0
people found
this helpful
this helpful
I just completed the purchase of my new home and I am thrilled with it. Atlantis were really helpful along the way and the lady who helped pull the final bits together was fantastic. My purchase might not have gone through and my mortgage offer ...
read full review
read full review
Was this helpful?
Yes
Yes
May 25,2011
May 25,2011
2
people found
this helpful
this helpful
On viewing the property we we specifically asked about parking and as my husband and I both own cars and told them that we needed two parking spaces the agent told us that 2 spaces would be provided for us, after paying deposits and moving into ...
read full review
read full review
Was this helpful?
Yes
Yes
May 25,2011
May 25,2011
0
people found
this helpful
this helpful
I rented a property through Atlantis in reading last year, I found the company and the staff kind, virtuous and incredibly helpful, any problems I had with my property ( only 1 or 2 ) were dealt with almost immediately, I will defiantly use this company again should the ...
read full review
read full review
Was this helpful?
Yes
Yes
May 05,2011
May 05,2011
0
people found
this helpful
this helpful
I have recently started my tenancy and so far everything has gone smoothly. There are a few maintenance issues but they are being sorted so all in all my experience so far with Atlantis has been a good one....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2011
Apr 26,2011
0
people found
this helpful
this helpful
We used Atlantis as a friend recommended them, found the staff helpful but had to chase a fair bit, they seemed very busy which I suppose is a good thing. The few issues we had with the property were sorted almost immediately and with little ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15,2011
Apr 15,2011
0
people found
this helpful
this helpful
Atlantis are OK, far better than Romans who I rented through before. The staff are helpful, albeit you do have to chase them as the admin team are not always quick to return your call. My tenancy ends soon so having seen the reviews on ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2011
Mar 25,2011
0
people found
this helpful
this helpful
Atlantis were great, the best letting agency I have used before in the UK. We moved from London and the agents are really awful there. Lets be honest all letting agents aren't particularly good but I was surprised by the service that I got from ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2011
Mar 22,2011
0
people found
this helpful
this helpful
Asked to put a review on here by Sheila, they were good, no problems and didn't bother me during the tenancy. Admin charges were a bit high but they had the properties when I was looking so I guess I had no choice. No issues ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 20,2011
Mar 20,2011
1
people found
this helpful
this helpful
Was considering using Atlantis to market 6 of my Reading properties. I sent 3 of my friends to see how professional their agents were. They viewed numerous properties on their books, the agents lacked basic information, looked down on the prospective tenants, and were very pushy.
I ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2011
Mar 19,2011
1
people found
this helpful
this helpful
Very unhelpful and unprofessional. The list of fees is about as long as the lease. Once they tried to charge me ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 18,2011
Mar 18,2011
0
people found
this helpful
this helpful
I rented a 1 bedroom property with Atlantis about 2 years ago and just left. During my stay things were good and Atlantis were really helpful with the odd few problems that I had. My deposit was a bit slow being returned but this was because the ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 14,2011
Mar 14,2011
1
people found
this helpful
this helpful
I know review sites often only flag bad feedback as happy customers often don't bother. But please, please avoid Atlantis. Their staff are rude, inexperienced, money grabbing, they invent faults when deposit reclaim is involved, try and hide inventory problems and will charge large amounts ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05, 2011
View all comments
(2)
What about the renewal of periodic tenancy agreement you deduct from deposits (£99)? ...
Mar 07,2011
Mar 07,2011
4
people found
this helpful
this helpful
Pretty appalling. High charges, but in no way responsive. Tenant fell into arrears and multiple complaints from neighbours about noise. Multiple persons living at the property.
We eventually had to go for eviction as the tenant refused to leave. We received very little support or ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10, 2011
View all comments
(1)
Dear Sir / Madam,
I am genuinely sorry that you had issues with our company and I would like to discuss these further so that we can try to resolve them or at least make improvements to our service.
It would however appear that your experience of letting as a whole has not been ideal. Our service does not include legal advice and underatking the process of evicting tenants, however, we do work closely with a local solicitor who handles such matters for our clients. We of course cannot evic ...
Feb 28,2011
Feb 28,2011
2
people found
this helpful
this helpful
I would never use Atlantis ever again.
The staff are rude, and never return calls and emails.
The service is slow, and you have to constantly chase them.
I spoke with managing director who was incredibly rude and talked over me for our entire conversation.
...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08,2011
Feb 08,2011
1
people found
this helpful
this helpful
Please do not use this agency! Avoid them like plague! It was the worst experience in my life!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10, 2011
View all comments
(1)
Dear Sir / Madam,
I am genuinely sorry that you had issues with our company during your tenancy and I would like to discuss these further so that we can try to resolve them or at least make improvements to our service.
Kind regards,
Andrew Strong
Managing Director
Direct dial: 0118 955 7001
e-mail: [email protected] ...
Jan 30,2011
Jan 30,2011
1
people found
this helpful
this helpful
Terrible service and will never use this agency again.
My wife and I moved into a property in Reading on the 29th of January. Prior to moving in, we when into the agency and completed all of our obligations.
We arrived at the property to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26, 2011
View all comments
(2)
*Update*
Since writing my last comment, all outstanding disputes have been resolved. Atlantis admitted there had been communication issues internally which will be addressed going forward.
Hopefully we can now enjoy the rest of our tenancy without further disruptions. ...
Jan 26,2011
Jan 26,2011
0
people found
this helpful
this helpful
I'd like to extend my appreciation regarding Matthew's outstanding efforts in helping me find a home in Reading.
He fully understood from the start how hard it can be to sort a new accommodation from a foreign country to someone who's never lived in the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2011
Jan 26,2011
0
people found
this helpful
this helpful
For Bianca
The apartment was lovely and we all enjoyed our stay, thank you.
Thanks again for your help during the booking and showing us around the place in Saturday.
Would definitely book again through Atlantis again in the future
Take care
Karsen...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2011
Jan 24,2011
2
people found
this helpful
this helpful
I rented a property with this agency last year. They appear keen until you sign the lease then they are unhelpful, incredibly slow to respond to problems and they will charge you for anything they can. They force you into taking contents insurance before you ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26, 2011
View all comments
(1)
Dear Kew,
As I am sure you have read in previous comments we are more than happy to discuss any issues you have with your tenancy with the company. Please do feel free to call.
I do however feel it important to correct you on some false information within your post.
We do not require or force you to take out contents insurance with our company, however, we require all tenants who reside in properties let through our company to hold appropriate contents insurance for their belongings, ...
Nov 09,2010
Nov 09,2010
1
people found
this helpful
this helpful
Within one week, I have already had so many problems. No heater, no washing machine, bed totally gone, no TV point, communal areas not cleaned, car clamped because they didn't give me a a parking permit they were meant to give me. I have written ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 16, 2010
View all comments
(3)
We have managed this property for 13 years and we have never had such a complaint. Your issues were dealt with and responded to straight away. You are welcome to call me at anytime and I will do all I can to help.
Sian McCoubrey
PA to John Sykes, Chairman ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
