What agent could do to change your mind?

Where do I start... I think the major issue was next time react to a situation - when I say I have maggots do not LEAVE me with them for over 2 weeks. -Give me back my deposit, which I know you won't do HENCE why I have got TDS involved And please, business' like you won't be around for long. Nobody likes liars and nobody likes getting mugged off. - many thanks.

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What agent could do to change your mind?

Please Beware! We were let a property that ended up having a faulty gas supply and dodgy electrics and was situated in the middle of a very bad estate ( they show you the property during the day ). We gave the keys back to the lettings agent the same day but I had to go through the TDS to get my deposit back and also pay ‚£570 to re-advertise the property ( their own documentation say this charge should be ‚£200 ). I would stay well cler of these guys, they were rude, and very inefficient it was a real mission to get any of our monies back. Be careful

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What agent could do to change your mind?

Lower fees, keep your promises, answer emails, return deposits, be honest.

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What agent could do to change your mind?

The agent needs to reduce extortionate charges in line with all other competitors. Also needs to train staff on customer service rather than ignorance and arrogance. The business has thrived due to customers. They will make and eventually break the business.

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What agent could do to change your mind?

Pay us back our deposit within the 28 days stated (which is too long anyway).

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What agent could do to change your mind?

if you've already signed with them, please accept my sympathies. If not, then read on even more carefully. The Fees -(maybe different, in your case) 1. Review the agreement fees closely. Specially, at checkout, a percentage of your rent is deducted. Don't sign till you've read this. Take your time. Remember, they need your business. 2. Everytime you renew the contract, there's a fees involved which isn't transparent. Review this. If not clear, ask this in advance. 3. If moving to a different tenancy, Atlantis may charge you ‚£40 for providing a landlord review/clearance. 4. A notorious ‚£30 charge for any opportunity they can get you at. It increases too while you contest this with the deafs and the dafts. Tips. Maintain a folder by their name. 0. Get a renters insurance. You will not regret it. 1. Keep scanned copies of all agreements and fees. 2. A MUST. Review the inventory with a magnifying glass. Don't sign it unless you study it. Make a note of every inconsistency. Keep a scanned copy and send them via email and post. Even if they don't ask for it. Remember, this will come handy if dealing with TDS. Photographs a big plus. I'd take a video of the entire property with a paper in background that reflects the date. 3. Unlike Haslams and Parkers, Atlantis doesn't provide a quarterly inspection report to tenants. If you have reported an issue, you'll get no confirmation from them. So keep your records of mail or letters describing the issue. Again, photographs. 4. There a huge communication gap between Atlantis accounts and property management. Chances are you'll get charged frequent penalties of ‚£30 which keeps on increasing as you debate it. Always CC Accounts in your mail/ 5. Raise the issue with the top head, if you have to. There's a warm statement by the chief. Don't fall for that. Learn it by your experience. Remember, people at this end hear hard. 6. Finally, if nothing works, remember you have help with 3rd parties. Escalate the issue.

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What agent could do to change your mind?

Been Transparent, been at all helpful in ANY way at ANY time, been customer orientated, not been obvious money grabbing sharks just looking for any excuse to charge more fees. You know what, forget it you won't listen anyway.

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What agent could do to change your mind?

Andy Malone: Confirm receipt of email as per my request in my voicemail Russel Pearce: Call or write to introduce yourself as Kayt's replacement James Hathaway: Respond to emails and phonecalls John Sykes: Establish a rent guarantee scheme to landlords, as per Northwood UK's scheme, whereby landlords hand everything over to you but you pay them 75% of market rate, even if it's empty. It works a treat.

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What agent could do to change your mind?

Deliver on promise.

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