Sykes Captital
3.2/5, 348 reviews
57% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
50% lettings fee satisfaction
29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis show more 29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis

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Latest Reviews

 View all Reviews 348
6th Dec 2024
reviewed by 'Lovey'
“Worst individual ever! Worst of the worstWorst of the worst!...”
20th Mar 2024
reviewed by 'Sam'
“I read all of the bad reviews about this company before using them, but what could go wrong with simply ......”
7th Mar 2024
reviewed by 'Tenant'
“The worst individuals ever, Charlie and Annabelle Sykes are liars and they thieve the money from the renters. I have ......”
31st Dec 2023
reviewed by 'Sykes Capital'
“Firstly, do yourselves a favour and avoid this company at all costs.I recently had the displeasure of renting from ......”
18th Dec 2023
reviewed by 'Michael HIND'
“Terrible people,Expecially Charlie,He is rude, arguing and making comments on the phone. Annabelle originally shouted at me down ......”
6th Jan 2023
reviewed by 'Rg17xd'
“Looking at these comments I can also say the same about this company as my son has just left a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £270,000 £300,000
Lettings 93% 50% £270 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 9 87 122 21 0 10 1 16 16
Areas covered
  • RG1
  • RG2
  • RG4
  • RG6
  • RG30
  • RG31
Address

23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888

update staff | update details

Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS ARMA TPOS Sales TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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“My first time using Atlantis as a vendor's agent. Once ......”

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Apr 16,2013
Minithumbup
By: 'Peter'
Apr 16,2013
6 people found
this helpful
My first time using Atlantis as a vendor's agent. Once again, very efficient and professional service at sales, just as they are good at lettings. Timley through to completion and excellent vendor/purchaser interface. Highly recommended. Many thanks to Gareth Hughes & James Hathaway....
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“Overall Atlantis are an absolutely awful lettings agency with zero ......”

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Apr 12,2013
Minithumbdown
By: 'Jessica'
Apr 12,2013
5 people found
this helpful
Overall Atlantis are an absolutely awful lettings agency with zero value put on tenants. To them landlord is king and tenants are worthless. The are rude, don't action things when they say they will and absolutely incapable of empathy and people's personal situations. However, LEON ...
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What agent could do to change your mind?
See above.
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By: Andrew Strong
Apr 15, 2013
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Dear Miss Tabern, I'm very sorry that you have felt the need to provide a review on our website about your tenancy with us. I have just tried to call you to see if I can help at this late stage and note that your tenancy ended a few days ago. When you are free could you please give me a call directly on 0118 955 7001 or email me at [email protected], so that I can at least ensure that the remaining element of returning your deposit and finalising your account is as smooth as po ...

“Atlantis have been one of the most terrible agents i ......”

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Apr 07,2013
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By: 'A'
Apr 07,2013
6 people found
this helpful
Atlantis have been one of the most terrible agents i have dealt with in the last 5 years. They have constantly changed the property manager and none of them would make an effort to address tenant's issue inspite of us paying our monies on time. Its ...
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“Almost from the first dealings with this agent, the service ......”

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Mar 19,2013
Minithumbdown
By: 'Sukie66'
Mar 19,2013
6 people found
this helpful
Almost from the first dealings with this agent, the service was appalling. The two accounts managers assigned to us were incapable of completing the (most basic and standard property management) tasks assigned to them. The service changes were not calculated correctly, in spite of there ...
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What agent could do to change your mind?
Pretty much nothing as the level of incompetence was so high I reasonably cannot see how they could ever offer a good service.
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By: Richard Hill
Jan 14, 2016
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Ditto, I had the same and worse experience. Huge waste of money and I mean tens of thousands. ...

“I would recommend Leon and Atlantis to anyone. Leon was ......”

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Mar 11,2013
Minithumbup
By: 'C.'
Mar 11,2013
4 people found
this helpful
I would recommend Leon and Atlantis to anyone. Leon was an excellent agent, very professional and responsive to every request. All calls and mails answered promptly. Check in processes were all handled promptly as well....
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“Leon was extremely professional and helpful throughout my dealings, always ......”

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Mar 11,2013
Minithumbup
By: 'Lucy'
Mar 11,2013
3 people found
this helpful
Leon was extremely professional and helpful throughout my dealings, always smiling with a positive manner. A pleasure to deal with. I highly recommend him....
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“I moved to the area around a year ago and ......”

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Mar 08,2013
Minithumbup
By: 'Mr'
Mar 08,2013
5 people found
this helpful
I moved to the area around a year ago and met with many agents to find a property to buy with my partner. In the end we had to rent for a while because we were very picky about our requirements. James from Atlantis was ...
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“Extremely refreshing to experience an agency which listened to my ......”

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Feb 28,2013
Minithumbup
By: 'Paul'
Feb 28,2013
3 people found
this helpful
Extremely refreshing to experience an agency which listened to my requirements and were flexible around ME, the customer! Totally professional, a pleasure to deal with. Also impressed with the speed in which they found suitable tenants....
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“Good communication from my agent very helpful, any problems are ......”

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Feb 28,2013
Minithumbup
By: 'Emma'
Feb 28,2013
4 people found
this helpful
Good communication from my agent very helpful, any problems are normally dealt with fast and professionally yeah would use their services again anytime...
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“There were many, many issues regarding the existing tenant leaving ......”

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Feb 28,2013
Minithumbup
By: 'D.'
Feb 28,2013
4 people found
this helpful
There were many, many issues regarding the existing tenant leaving the property and the new tenant moving in. Normally this wouldn't have been a problem but this time I was abroad on business and therefore unable to deal with the problems. However, the staff at ...
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“We can't give high enough praise about the customer service ......”

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Feb 24,2013
Minithumbup
By: 'Adam'
Feb 24,2013
4 people found
this helpful
We can't give high enough praise about the customer service we recieved from Leon and Atalntis. No job was too hard for Leon and he even helped us out of hours to look for the suitable place. This service compared to other agents in the ...
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“Excellent service, it only took three viewings. Smooth and stress ......”

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Feb 19,2013
Minithumbup
By: 'Peter'
Feb 19,2013
4 people found
this helpful
Excellent service, it only took three viewings. Smooth and stress free process. I would certainly recommend using Atlantis to market a property on my behalf in the future....
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“Property was well marketed. Viewings took place and let agreed ......”

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Feb 19,2013
Minithumbup
By: 'Steve'
Feb 19,2013
3 people found
this helpful
Property was well marketed. Viewings took place and let agreed quickly. I was constantly updated. Good, efficient service all round...
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“I have used Atlantis for over 7 years to let my ......”

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Feb 15,2013
Minithumbup
By: 'SG'
Feb 15,2013
4 people found
this helpful
I have used Atlantis for over 7 years to let my properties out for me, and during that time I have found them to be a highly efficient, professional organisation. I couldn't disagree more strongly with the 'con artist' comments from people on here, the staff ...
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“Very helpful for estate agents. dont usualy like them but ......”

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Feb 11,2013
Minithumbup
By: 'Sash'
Feb 11,2013
5 people found
this helpful
Very helpful for estate agents. dont usualy like them but this ok. Moved in couple of weeks ago no problems...
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“This is the third time that I have used Atlantis ......”

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Feb 11,2013
Minithumbup
By: 'Gemma'
Feb 11,2013
5 people found
this helpful
This is the third time that I have used Atlantis and again found them to be very professional. Gareth and Leon made the whole letting process very easy and straightforward. Definitely would recommend Atlantis and I'll use them again....
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“I am a new landlord and chose Atlantis because they ......”

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Feb 11,2013
Minithumbup
By: 'H'
Feb 11,2013
4 people found
this helpful
I am a new landlord and chose Atlantis because they were recommended by family friend. Although they didn't market my property at the highest rate quoted by other agents, they were willing to negotiate fees charged and ended up the most competitive over 12 months and ...
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“I used Atlantis as estate agents to sell my three-bed ......”

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Feb 06,2013
Minithumbup
By: 'D'
Feb 06,2013
4 people found
this helpful
I used Atlantis as estate agents to sell my three-bed apartment. On the whole their staff were always polite, helpful, efficient and made sure I was updated and properly informed every step of the way. The staff always called me back extremely promptly and always ...
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“Leon was helpful from the very first minute, he proved ......”

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Feb 06,2013
Minithumbup
By: 'Ms'
Feb 06,2013
3 people found
this helpful
Leon was helpful from the very first minute, he proved knowledgeable and able to locate several suitable properties very quickly. He then personally took us to our shortlist for viewings and was always proactive in contacting us for feedback. When I called and Leon wasn't ...
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“I am a new landlord and as such was incredibly ......”

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Feb 06,2013
Minithumbup
By: 'Maylock'
Feb 06,2013
4 people found
this helpful
I am a new landlord and as such was incredibly worried about selecting man agent. After speaking to all of the agents I could find in Reading, I went with my instinct and chose Atlantis largely due to the fact that James Hathaway didn't treat ...
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“I opted to take on Atlantis as my managing agent ......”

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Feb 06,2013
Minithumbup
By: 'Gene'
Feb 06,2013
4 people found
this helpful
I opted to take on Atlantis as my managing agent after meeting a few other agents on the same street on the basis that I actually felt like I was spoken to like an adult (!) and that they'd push to get the best rent that ...
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“My first time renting outside of London and I received ......”

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Feb 06,2013
Minithumbup
By: 'Mr.'
Feb 06,2013
3 people found
this helpful
My first time renting outside of London and I received excellent treatment by all members of staff. I hope all of my future experiences are this good! :)...
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“I am very happy with Atlantis and I've achieved what ......”

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Feb 05,2013
Minithumbup
By: 'Sian'
Feb 05,2013
5 people found
this helpful
I am very happy with Atlantis and I've achieved what I feel is a good rental value for my first property. The paperwork was completed thoroughly and promptly along with the deposit which I found helpful. All in all an efficient outfit....
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“We have just completed am very quick, successful move with ......”

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Feb 05,2013
Minithumbup
By: 'JT'
Feb 05,2013
3 people found
this helpful
We have just completed am very quick, successful move with Atlantis. We feel we owe a great deal of thanks to the staff who were always available to speak, and constantly chased on our behalf....
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“The worse people I've ever had the misfortune of dealing ......”

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Feb 01,2013
Minithumbdown
By: 'Mr'
Feb 01,2013
6 people found
this helpful
The worse people I've ever had the misfortune of dealing with. Don't believe an of the five star reviews here unless they can prove they've not been written by Atlantis or Chilvers Page Staff, friends or other cronies. This company took a holding deposit and ...
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What agent could do to change your mind?
Refund my holding deposit and reimburse me for my wasted time dealing with halfwits
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By: Andrew Strong
Feb 04, 2013
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I'm very sorry that you had difficulty in letting a property through our agency. I can assure you that all of the reputable agents within the town take a holding deposit from tenants (some at a higher amount than our agency) at the time they are interested in letting a property. There is no ulterior motive to move goalposts or put barriers in the way of the letting as our Landlord only has to pay us fees if the tenancy proceeds, so it is therefore in our interests to ensure that the letting ...

“I am the landlord of several properties in this development ......”

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Jan 30,2013
Minithumbup
By: 'Jane'
Jan 30,2013
1 people found
this helpful
I am the landlord of several properties in this development and Atlantis now manage each after I was unimpressed by the approach of my other agent. I am constantly informed, and they ensure that the tenants are looking after the property to the standard I ...
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“I have been a landlord with Atlantis for two years ......”

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Jan 30,2013
Minithumbup
By: 'Ben'
Jan 30,2013
1 people found
this helpful
I have been a landlord with Atlantis for two years now, and would thoroughly recommend their service to other landlords. Good, old fashioned customer service, well done....
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“Having used Atlantis a good few years ago to buy ......”

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Jan 30,2013
Minithumbup
By: 'Paul'
Jan 30,2013
1 people found
this helpful
Having used Atlantis a good few years ago to buy a property, I had no hesitation whatsoever to use them again when I came to sell another of my properties. What was particularly attractive was the detail and quality of the marketing material prepared, which ...
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“I have been a client of Atlantis for a long ......”

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Jan 24,2013
Minithumbup
By: 'David'
Jan 24,2013
1 people found
this helpful
I have been a client of Atlantis for a long time, and for the last year I have been living overseas in Montreal. I was skeptical at first about letting my properties whilst abroad and whilst it was a difficult decision at the time, I'm ...
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“I lovemy new flat and didnt think i cud afford ......”

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Jan 24,2013
Minithumbup
By: 'Bex'
Jan 24,2013
1 people found
this helpful
I lovemy new flat and didnt think i cud afford it but Leon put in an offer n got the price down for me. Love it!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.

Internal Complaints Procedure

If you believe you have a grievance, please write in the first instance to “The Property Manager” at:

23/24 Market Place
Reading
RG1 2DE

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.

If, however, you remain dissatisfied with the result of the internal investigation, please write to

“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE

The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.

External Complaints Procedure

If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents

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