Sykes Captital
3.2/5, 347 reviews
58% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
51% lettings fee satisfaction
29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis show more 29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis

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Latest Reviews

 View all Reviews 347
20th Mar 2024
reviewed by 'Sam'
“I read all of the bad reviews about this company before using them, but what could go wrong with simply ......”
7th Mar 2024
reviewed by 'Tenant'
“The worst individuals ever, Charlie and Annabelle Sykes are liars and they thieve the money from the renters. I have ......”
31st Dec 2023
reviewed by 'Sykes Capital'
“Firstly, do yourselves a favour and avoid this company at all costs.I recently had the displeasure of renting from ......”
18th Dec 2023
reviewed by 'Michael HIND'
“Terrible people,Expecially Charlie,He is rude, arguing and making comments on the phone. Annabelle originally shouted at me down ......”
6th Jan 2023
reviewed by 'Rg17xd'
“Looking at these comments I can also say the same about this company as my son has just left a ......”
7th Oct 2021
reviewed by 'Edytq'
“The worst agency you can find! They rent flats that have big problems with damp. Later, they blame everything on ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £270,000 £300,000
Lettings 93% 51% £270 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 9 87 121 21 0 10 1 16 16
Areas covered
  • RG1
  • RG2
  • RG4
  • RG6
  • RG30
  • RG31
Address

23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888

update staff | update details

Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA ARLA RICS ARMA TPOS Sales TPOS Lettings TPOS TDS
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Latest Properties

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“I'm very surprised at some of the reviews I've read ......”

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Sep 23,2013
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By: '30'
Sep 23,2013
6 people found
this helpful
I'm very surprised at some of the reviews I've read here - my own experience of Atlantis is an excellent one. I've used them as a Landlord for over 2 years, since moving from another prominent Reading agent, and also had dealings with them on other ...
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“Atlantis is the manager and receiver of our building (not ......”

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Sep 23,2013
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By: 'JackiePayne'
Sep 23,2013
6 people found
this helpful
Atlantis is the manager and receiver of our building (not lettings). I have found them to be polite, honest and easy to approach. Atlantis has maintained their cool and demonstrated a professional approach in the face of all obstacles and pressures from various landlords of ...
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“As a landlord I have used Atlantis for over 10 years. ......”

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Sep 23,2013
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By: 'MFrank'
Sep 23,2013
6 people found
this helpful
As a landlord I have used Atlantis for over 10 years. I have always found them polite and easy to get hold of. James Hathaway in particular stands out as been very nice to deal with. I am very much an absentee landlord and demand that ...
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“I have used Atlantis as a landlord for many years (......”

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Sep 20,2013
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By: 'Used'
Sep 20,2013
6 people found
this helpful
I have used Atlantis as a landlord for many years (in fact, from when they first appeared in the Reading market), and more recently, as a seller of several of my properties, and have always found them to be very professional in how they dealt ...
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“I am a landlady and have used Atlantis Property for ......”

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Sep 20,2013
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By: 'Highly'
Sep 20,2013
6 people found
this helpful
I am a landlady and have used Atlantis Property for the last two years. I have always found them very friendly clear and professional in their full management of my property. So far the tenants Atlantis have sourced for me have been excellent. I find ...
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“After reading some of the reviews posted I thought I ......”

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Sep 19,2013
Minithumbup
By: 'mdaly'
Sep 19,2013
6 people found
this helpful
After reading some of the reviews posted I thought I should try, if nothing else to throw some perspective on things. First of all I'd like to clarify that Atlantis Properties have been our letting agents for some 12 years now, during which time they have ...
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“I have just finalised the rental of our family home ......”

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Aug 29,2013
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By: '1st'
Aug 29,2013
6 people found
this helpful
I have just finalised the rental of our family home in Earley, Reading. This was our first time as landlords and our first time we've ever been involved in a property rental, therefore we needed a lot of answers to quite basic questions to improve ...
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“Moving house can often be a difficult experience and I'm ......”

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Aug 20,2013
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By: 'Anna'
Aug 20,2013
8 people found
this helpful
Moving house can often be a difficult experience and I'm sorry to say that choosing to use the team at Atlantis Property made it a nightmare. We were assured three times by Atlantis Property representative, Leon Mannion, that the apartment we had selected had sufficient ...
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By: Andrew Strong
Aug 22, 2013
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Dear Anna, I'm very sorry that you have felt it necessary to write a comment on this website about your experience with our company, however, on reading your comments I can understand why. The member of staff involved (Leon Mannion) confirmed to us on investigation following your complaint that at no point did he advise you that there would be adequate space for you to park two vehicles at anytime. He did however confirm to you that there was limited parking available outside the developm ...

“Avoid Atlantis at all costs! We had the unfortunate experience ......”

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Aug 13,2013
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By: 'chunk_d'
Aug 13,2013
5 people found
this helpful
Avoid Atlantis at all costs! We had the unfortunate experience of renting a flat from Atlantis for a year and they are terrible to deal with, completely unhelpful at every turn and failed to keep up with promises that they had made to us. They ...
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What agent could do to change your mind?
Have been resonable and fair and not been blatantly out to just take my money regardless of customer care. They would really benefit from additional training in customer care.
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By: Andrew Strong
Aug 28, 2013
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Dear Colin, Thanks for your email. I'm unable to attach our current tariff of charges via allagents.co.uk however, if you want to email me direct I'll get this off to you. Reference to our charges at the start of Tenancies these are exactly the same as the other agents which operate in the town centre. Kind regards, Andrew Strong Managing Director Direct dial: 0118 955 7001 e-mail: [email protected] ...

“I'm writing this review primarily to 'balance the books' in ......”

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Aug 05,2013
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By: 'Dave'
Aug 05,2013
3 people found
this helpful
I'm writing this review primarily to 'balance the books' in terms of how many stars the quality of Atlantis' service receives. It is blatantly obvious that Atlantis' stock responses to dissatisfied customers aren't the only things they contribute to this site. This, in itself, probably ...
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By: Andrew Strong
Aug 16, 2013
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Dear Mr McBeauton, I am sorry that you are not happy with Atlantis. As you have provided your name I have searched our records to find your details to make contact, however, I cannot see that you are a Landlord client of our company? I may well be mistaken and if so I would really appreciate it if you could spare a few minutes of your time to speak to me directly. Kind regards, Andrew Strong Managing Director Direct dial: 0118 955 7001 e-mail: [email protected] ...

“Absolutely top drawer service from the first day one until ......”

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Jul 11,2013
Minithumbup
By: 'Good'
Jul 11,2013
3 people found
this helpful
Absolutely top drawer service from the first day one until completion. We were constantly kept up to date with all information regarding the sale, professional service from a team that I would recommend to anyone. James, Jenny and their staff made the whole experience less ...
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“The team at Atlantis were polite, efficient and most importantly ......”

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Jul 11,2013
Minithumbup
By: 'Don't'
Jul 11,2013
2 people found
this helpful
The team at Atlantis were polite, efficient and most importantly delivered what I had asked for. I wanted to sell my property for more than other agents thought was realistic. James and his team at Spencers accepted this and held out for the right buyer ...
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“I have been a landlord in the Thames Valley for ......”

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Jul 08,2013
Minithumbup
By: 'Sean'
Jul 08,2013
3 people found
this helpful
I have been a landlord in the Thames Valley for over 10 years, yet this was my first experience with Atlantis. After taking the difficult decision to move my properties to another managing agent, I have been thoroughly impressed with their professionalism and conduct. Ben was ...
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“DO NOT, DO NOT USE ATLANTIS. It is incredibly unfortunate ......”

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Jul 02,2013
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By: 'Mrs'
Jul 02,2013
6 people found
this helpful
DO NOT, DO NOT USE ATLANTIS. It is incredibly unfortunate that Atlantis let some very attractive properties at decent rental prices. We'd heard bad reviews about Atlantis before renting a property through them. An acquaintance reported one of the property managers for allowing himself into ...
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By: Andrew Strong
Jul 12, 2013
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Dear Mr & Mrs T, I am genuinely sorry that you did not have a good experience letting a property with Atlantis. With regards to the fees at the end of the tenancy we have recently changed our policy so that no administration fees are charged at the end of Tenancies under our new Tenancy Agreement. Whilst I appreciate that this does not assist you it does mean that if a Landlord is managing his property and undertakes his own checkout no fees will be charged for releasing the deposit by ou ...

“I've just bought a property with Atlantis and got really ......”

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Jun 28,2013
Minithumbup
By: 'Jarek'
Jun 28,2013
3 people found
this helpful
I've just bought a property with Atlantis and got really fantastic service. They conducted themselves in an extremely professional manner. The whole process took less than seven weeks start to finish and I was updated and kept informed of progress every step of the way ...
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“We found the branch of Atlantis, Reading very helpful when ......”

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Jun 21,2013
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By: 'AB'
Jun 21,2013
4 people found
this helpful
We found the branch of Atlantis, Reading very helpful when we were relocating and buying a property. They were extremely professional whilst being friendly and approachable. Robert who initially showed us around the property (which we later purchased) didn't hurry but allowed us to take ...
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“I have had several investment properties in the Reading and ......”

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Jun 10,2013
Minithumbup
By: 'S.'
Jun 10,2013
4 people found
this helpful
I have had several investment properties in the Reading and Tilehurst areas and have been using the services of Atlantis and in particular James and Andrew some years now. The team at the branch are always more than helpful and efficient. Their fees are competitive ...
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“Atlantis is a terrible company. They totally ignored my reqirements ......”

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May 11,2013
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By: 'DisgruntledLandlord'
May 11,2013
6 people found
this helpful
Atlantis is a terrible company. They totally ignored my reqirements for a tenant and found someone unsitable - which resulted is significant damage to my property. None of this damage was flagged during the quarterly inspection. Atlantis have lost my business as a landlord and ...
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By: Andrew Strong
Jun 03, 2013
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I am very sorry to hear that you have not been happy with our service and that the Tenants caused such damage to your property. I am keen to speak to you to understand in detail "what went wrong" and to ascertain whether there is anything I can do at this late stage to help. I hope to hear from you. Kind regards, Andrew Strong Managing Director Direct line: 0118 955 7001 e-mail: [email protected] ...

“I was 5 min late and the agent denied to show ......”

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Apr 22,2013
Minithumbdown
By: 'Nathan'
Apr 22,2013
9 people found
this helpful
I was 5 min late and the agent denied to show me the property and left with the other client. The same agent made me wait more than 60 min during one of my viewing few months ago. I was a potential client but this experience was ...
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What agent could do to change your mind?
He should have advised the other client to wait and should have quickly showed us the property. At least 5 min. Time is money. That 5 min would have generated a positive lead, as I was 99% sure about taking the property. The same day I had a viewing with other agency and finalised the deal.
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By: James Hathaway
Apr 26, 2013
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Dear Nathan Having read your review ,I would like to apologise for the fact that you feel we have let you down with regard to viewing one of our properties. Having looked into the matter, it would appear there was a break down in communication, for which I can only apologise, however, if you would like to discuss this further, please do not hesitate to contact me. Kind regards James Hathaway Director Atlantis Property Services Ltd Direct dial: 0118 956 3851 e-mail: j.hathaway@atl ...

“Lived here 5 years, rented from all of the reading agents ......”

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Apr 19,2013
Minithumbup
By: 'J'
Apr 19,2013
7 people found
this helpful
Lived here 5 years, rented from all of the reading agents and altantis are ok. DOn't use romans only just got my deposit back off those jokers like 2 months later...
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“My wife and I were looking to rent a flat ......”

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Apr 19,2013
Minithumbup
By: 'L'
Apr 19,2013
5 people found
this helpful
My wife and I were looking to rent a flat in the Reading/Caversham area and went straight to Atlantis, where Leon was very keen to assist us- He took us for viewings within ten minutes of our arrival! We had never experienced enthusiasm like ...
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“James and Atlantis did an exceptional job of marketing, presenting ......”

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Apr 19,2013
Minithumbup
By: 'PH'
Apr 19,2013
4 people found
this helpful
James and Atlantis did an exceptional job of marketing, presenting and selling our property. At every step of the process James was thorough and professional in all he did on our behalf. We were first attracted to Atlantis because of their strong focus on marketing, ...
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“Atlantis has been my letting agent for 8 years and have ......”

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Apr 19,2013
Minithumbup
By: 'Landlady'
Apr 19,2013
3 people found
this helpful
Atlantis has been my letting agent for 8 years and have always been efficient, helpful and competent. James Hathaway deals with me on the sales side, and he also provides an excellent service, and I would recommend him highly if you need to sell your property....
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“We are extremely pleased with the service provided by Atlantis ......”

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Apr 17,2013
Minithumbup
By: 'Gerry'
Apr 17,2013
5 people found
this helpful
We are extremely pleased with the service provided by Atlantis and especially Robert. They were efficient, proactive, and professional. Robert spent a lot of time helping us with both the sale of our property and in searching for a new one. We would definitely recommend ...
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“Robert and Ben were excellent agents, having spoken with several ......”

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Apr 17,2013
Minithumbup
By: 'Kate'
Apr 17,2013
7 people found
this helpful
Robert and Ben were excellent agents, having spoken with several others from different companies, they were probably the only one to actually listened! Between them they not only found something which matched our specs, but exceeded them! Robert was also very efficient in getting all ...
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“Both the vendor and my wife and I were desperate ......”

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Apr 17,2013
Minithumbup
By: 'J'
Apr 17,2013
9 people found
this helpful
Both the vendor and my wife and I were desperate to push the sale of the property through as quickly as possible and James Hathaway was fantastic at driving the whole process forward. He liaised with solicitors on both sides and our financial advisor and ...
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“Leon found a house a perfect house for us, even ......”

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Apr 17,2013
Minithumbup
By: 'Hannah'
Apr 17,2013
5 people found
this helpful
Leon found a house a perfect house for us, even though I wasn't that keen on going to view it. He managed to convince and told us it was perfect and he was right, its amazing! He's really friendly and helpful, and extremely good at ...
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“Outstanding Customer Service. This was my first time dealing with ......”

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Apr 16,2013
Minithumbup
By: 'M'
Apr 16,2013
7 people found
this helpful
Outstanding Customer Service. This was my first time dealing with Atlantis and I was very impressed of the customer service that the staff, and in particular Leon, have given. Very professional, knowledgeable and helpful. Overall, the team leader James and the entire office were very ...
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“I have used Atlantis Property for over 4 years as a ......”

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Apr 16,2013
Minithumbup
By: 'Darya'
Apr 16,2013
7 people found
this helpful
I have used Atlantis Property for over 4 years as a Landlord and found them to always be reliable. Some of the agents in the area are extremely poor with service and especially in providing good vetted tenants. I would highly recommend Atlantis to anyone who ...
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“My first time using Atlantis as a vendor's agent. Once ......”

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Apr 16,2013
Minithumbup
By: 'Peter'
Apr 16,2013
6 people found
this helpful
My first time using Atlantis as a vendor's agent. Once again, very efficient and professional service at sales, just as they are good at lettings. Timley through to completion and excellent vendor/purchaser interface. Highly recommended. Many thanks to Gareth Hughes & James Hathaway....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.

Internal Complaints Procedure

If you believe you have a grievance, please write in the first instance to “The Property Manager” at:

23/24 Market Place
Reading
RG1 2DE

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.

If, however, you remain dissatisfied with the result of the internal investigation, please write to

“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE

The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.

External Complaints Procedure

If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents

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