100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
51% lettings fee satisfaction
Latest Reviews
View all Reviews 347
20th Mar 2024
reviewed by 'Sam'
7th Mar 2024
reviewed by 'Tenant'
31st Dec 2023
reviewed by 'Sykes Capital'
18th Dec 2023
reviewed by 'Michael HIND'
6th Jan 2023
reviewed by 'Rg17xd'
7th Oct 2021
reviewed by 'Edytq'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £270,000 | £300,000 |
| Lettings | 93% | 51% | £270 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 9 | 87 | 121 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG4
- RG6
- RG30
- RG31
Address
23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
May 28,2014
May 28,2014
4
people found
this helpful
this helpful
From the moment I contacted Atlantis and received a prompt response I knew I had found the Estate Agent I wanted to use for - initially the rental of my flat and then the sale of.
I can't fault Atlantis and their staff - particularly ...
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May 27,2014
May 27,2014
3
people found
this helpful
this helpful
Lisa Harper, Credit Controller, was excellent when it came to resolving a financial situation. She replied to my emails and returned my phone calls promptly all to a satisfactory conclusion. Thank you Lisa....
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May 22,2014
May 22,2014
5
people found
this helpful
this helpful
Having been a tenant for Atlantis for twenty months it seems they have no way of managing their landlords. Their Tenancy Agreements are heavily biased to the landlord with a whole range of costs for "things you may do wrong" but nothing should they or ...
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May 23, 2014
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(1)
Dear Sir,
I have taken a personal interest in your tenancy as I know you’ve had a horrid time, as such I know this reply will offer little compensation - though I hope it may go some way to explaining why our team have dealt with matters the way they have.
First and foremost let me make clear that we do not condone landlords who fail to comply with the terms of the tenancy agreement in regards to maintenance and repairs, nor would I agree that our tenancy agreement is biased towards ...
May 19,2014
May 19,2014
2
people found
this helpful
this helpful
I would like to write a review about Nicola Hussey. She has been brilliant at helping me with an issue of a wrong door number on my property and has worked tirelessly to get it all sorted out for me. I am extremely grateful to ...
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May 19,2014
May 19,2014
2
people found
this helpful
this helpful
Atlantis is my agent at the moment because they had a choice of flats when I needed one...generally happy with how everything has gone. Taking a star off because I don't like any letting agents fees and phone calls could sometimes be answered a ...
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May 14,2014
May 14,2014
7
people found
this helpful
this helpful
I recently viewed a property with James Old (who clearly has a rod stuck somewhere), he seemed well informed and competent in his role. However, don't be fooled by first impressions. I had various concerns which I mentioned on viewing, like the dripping tap and ...
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What agent could do to change your mind?
Maybe look to see how other agents are getting it right. Ms Watkin (what the hell have I got myself into) will probably copy and paste the usual reply, but unfortunately that only works when you have competent and worthy employees who are committed. Atlantis clearly don't! A copy and paste reply is not needed.Attached Filesnbsp;
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Jul 02, 2014
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Agree with RS - this is a agency full of lies and most disrespectfull to their clients! And of course - they make sure that you pay your fees (enourmous list of these, wonder how soon they will charge for picking up the phone?) and have no interest to call the tenant even after so many complaints about the roof leak, which was sorted out only when landlord stepped in. I took 2 months though. Now, 6 weeks after leaving the apartment still waiting for my deposit to be returned. Seems like they hav ...
May 13,2014
May 13,2014
3
people found
this helpful
this helpful
I have dealt with Atlantis as both a Land-Lord and Seller. In terms of my recent sale, I must commend Jack Griffiths on his tenaciousness - as well as the advice and input supplied along the way. And as for Atlantis in general I was ...
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Apr 30,2014
Apr 30,2014
4
people found
this helpful
this helpful
Just a quick note to say thank you to Jack in sales, who sold my flat for the asking price last week. I can only speak for my recent experience with Atlantis, but everything was dealt with efficiently and we were kept up to date ...
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Apr 29,2014
Apr 29,2014
3
people found
this helpful
this helpful
We are first time buyers who have just had some good news from Jack! Buying a house isn't easy but Atlantis certainly helped us get through the process, couldn't have asked for any more from them....
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Apr 29,2014
Apr 29,2014
4
people found
this helpful
this helpful
Where on earth is Mr Andrew Strong and his PA I have telephoned constantly to no avail, this is unacceptable. I had heard Mr Strong had been moved to the back end of nowhere and they had got rid of his PA, WHY!!!. This company ...
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Apr 29, 2014
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(1)
Dear Jan,
As part of a restructuring within the Atlantis Group, Andrew Strong has moved away from the day-to-day running of Atlantis Property. He is still very much contactable and our reception team here will be pleased to put you in touch, similarly he can still be reached by email as usual.
I am now Managing Director of Atlantis Property and would be happy to help you with any concerns you may have. Please contact me directly on the details below if I can be of any further assistance. ...
Apr 28,2014
Apr 28,2014
7
people found
this helpful
this helpful
Awful service, money grabbers all the way, taking legal action against them now, all the staff are leaving, they don't return my calls, wait ages to get through, spoke to one of them on a Monday expressed my concerns, promised a called back, no one ...
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What agent could do to change your mind?
Close down and leave Reading, just a though.Attached Filesnbsp;
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May 10, 2014
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Hello Tina,
Thank you for your response and for also confirming Andrew Strong has left a sinking ship however you wish to flower it up. ...
Feb 17,2014
Feb 17,2014
6
people found
this helpful
this helpful
Liars, Overcharging for everything and for services not even providing,
entering the property without informing tenets
once walked in the flat and found the standing with their shoes in the flat changing the curtains. They were supposed to investigate and come back to me! never ...
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Feb 18, 2014
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(1)
Dear Sir / Madam,
I’m very sorry to read that you have been unhappy with our service. I’m afraid that I don’t have the detail of your property to investigate the issues concerned, however, I would very much appreciate the opportunity to do so. I also believe your review has been cut off prematurely, so would like to hear the full extent of your experience.
My contact details are below and I’d really appreciate the opportunity to fully investigate the issues co ...
Feb 13,2014
Feb 13,2014
7
people found
this helpful
this helpful
Atlantis will appear very capable while organising your tenancy and asking you for your fees, however this is where the efficiency stops. From moving in nothing was completed correctly every step of the way. Either they entered the property to complete maintenance without advising us ...
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Feb 18, 2014
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(1)
Dear Lucy,
I’m very sorry to read this review, especially after I intervened following your comments on Twitter, and I’m sorry that your experience with Atlantis has been such a negative one. I do hope however that you can appreciate that it took some time for the other Tenants and indeed we continue to await the Landlord to sign the document and this is out of our control.
I can assure you that communication, response times and the handling of complaints are all very high ...
Feb 13,2014
Feb 13,2014
7
people found
this helpful
this helpful
Absolutely useless, don't do anything in the way of managing their property. Let everything get worse and condensed gas appliances be left for 3 years! Came in with a dirty flat and had weekly problems since...
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What agent could do to change your mind?
Done at least 1 thing they were meant toAttached Filesnbsp;
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Feb 25, 2014
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(1)
Dear Sir / Madam,
I’m very disappointed to hear that you’ve had a bad experience with Atlantis and I’m sorry that you’ve encountered so many problems.
I’d like to investigate the points you’ve raised here and the other problems you’ve had, but I’m afraid I would need some more detail to do so. If you would mind taking the time to contact me directly I will do my upmost to help. My contact details are below.
Kindest regards,
A ...
Jan 31,2014
Jan 31,2014
8
people found
this helpful
this helpful
We have had many issues with the agency since moving in but will concentrate on latest two. The most serious being they did a management visit, they come check the place take away your issues then ignore them which is bad enough but this didnt ...
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What agent could do to change your mind?
The agents were great initialy but once you are on board they are not interested in the slightestAttached Filesnbsp;
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Feb 05, 2014
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(1)
Since posting my original review I felt it only fair to add an update. As I was reading the comments about Atlantis I found Andrew Strong's details and contacted him direct out of desperation. As one is led to believe from his comments on other negative reviews he takes such things seriously and indeed he was true to his word. He promptly arranged a refund of the monies I had paid and dealt with my complaints swiftly and with a valid interest. My view stands around the staff I had dealt with, in ...
Dec 04,2013
Dec 04,2013
4
people found
this helpful
this helpful
I really do hope not all Estate Agencies are like Atlantis... When I went to the office to collect the keys of the house I had rented, nobody from the Agency came with me to the property. When I opened the door, I could notice ...
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Feb 18, 2014
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(1)
Dear Sir / Madam,
Your review has only just come to my attention as it has appeared this week, despite being dated December 2013, so apologies for this late response.
I’m very disappointed to read that you have had a bad experience with Atlantis. Unfortunately I don’t have the details of your property so am unable to comment on the issues you’ve raised.
If you would be willing to spare the time to contact me directly, I would very much appreciate the opportunity t ...
Nov 21,2013
Nov 21,2013
2
people found
this helpful
this helpful
I am very happy with Atlantis and I've achieved what I feel is a good rental value for my first property. The paperwork was completed thoroughly and promptly along with the deposit which I found helpful. All in all an efficient outfit....
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Nov 21,2013
Nov 21,2013
3
people found
this helpful
this helpful
I cannot recommend Atlantis enough. The service I have received from all their members of staff was fantastic and with me writing this review today I couldn't have done it without the help and dedication of two key members of staff. I am extremely grateful ...
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Nov 20,2013
Nov 20,2013
3
people found
this helpful
this helpful
I have been a landlord with Atlantis since 2001 and they manage 2 of my properties. I have always received a thoroughly professional service with minimal fuss or hassle from my end. I have a very busy working life and have utmost confidence that my properties are ...
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Nov 19,2013
Nov 19,2013
1
people found
this helpful
this helpful
As a landlord I have used Atlantis since 2001 and found they are truly good. I normally deal with James Hathaway in particular and he is absolutely marvelous. I contacted John Sykes, the Chairman a few times due to some serious issues and he dealt with ...
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Nov 19,2013
Nov 19,2013
2
people found
this helpful
this helpful
I've been a landlord with Atlantis for the past 5 years. I've found them polite and very helpful. Any problems I have with my property Atlantis inform me and deal with them promptly. I would be glad to recommend Atlantis as an agent....
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Nov 08,2013
Nov 08,2013
7
people found
this helpful
this helpful
Awful estate agents. Do not use!
Failed to deliver on promises e.g treating mould, cleaning flat and fixing faults before we moved in.
Rarely respond to emails or calls plus show up late to meetings and viewings.
Uncooperative, rude and only interested in one ...
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Nov 13, 2013
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(1)
Dear Angry Tenant,
I’m very sorry that you feel your only option to get our attention to your complaint was to write this review. Please be assured that you have my personal attention now.
I am further sorry that promises made (either by the Landlord or us) to have cleaning and maintenance works resolved before you moved in to your property.
I would really like to understand the issues in more detail so I can implement changes to ensure this doesn’t happen again and would ...
Oct 14,2013
Oct 14,2013
3
people found
this helpful
this helpful
Very friendly company throughout every step of the process. I received regular updates with how the deal was progressing Robert was very thorough and polite and made everything reasonably straightforward. I would thoroughly recommend using Atlantis and will certainly look to use them again at ...
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Oct 14,2013
Oct 14,2013
3
people found
this helpful
this helpful
As a landlord I have used Atlantis for over 10 years. I have always found them polite and easy to get hold of. James Hathaway in particular stands out as been very nice to deal with. I am very much an absentee landlord and demand that ...
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Oct 10,2013
Oct 10,2013
13
people found
this helpful
this helpful
We were supposed to move into our flat today, to find that on arrival to the office this morning, the landlord had still not signed his contact with Atlantis. According to the landlord, Atlantis had changed the contract in the 11th hour - according to ...
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What agent could do to change your mind?
Go back to basic estate agency school and retrain.Attached Filesnbsp;
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Nov 20, 2013
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Dear Katie,
I’m very sorry that there were issues with the property you let with our agency. However, whilst we were certainly not perfect during the process the only reason why your Tenancy did not proceed when it should have is solely down to the actual Landlord of the property. The Landlord required us to change the terms of our Tenancy Agreement which would have resulted in a breach of trading standards guidelines and we refused to make the changes requested. Prior to your move the ...
Oct 07,2013
Oct 07,2013
7
people found
this helpful
this helpful
We are disgusted at the service we have received from Atlantis. We were told we could move into our property today (7/10/13) but when we arrived to sign our agreement, we were told that the gas check had not been completed properly and that we are ...
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What agent could do to change your mind?
See above (some kind of subsidy/compensation for this horrible experience).Attached Filesnbsp;
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Nov 13, 2013
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(1)
Dear Ben & Michelle,
I’m very sorry that the move into your property was delayed because the gas safety certificate was not completed. I have spoken to the team about this to understand the nature of the reason for the delay to your move and would agree that we should have been more pro-active in ensuring that all of the paperwork was in order.
In light of your complaint we have now established a new move in policy whereby contracts, paperwork and funds must all be in place at leas ...
Sep 26,2013
Sep 26,2013
5
people found
this helpful
this helpful
As a Director of our apartment owner's management company (a block of 80 apartments in central Reading) I have worked for many years with Atlantis Property. The Atlantis staffs have been second to none in the management, assistance and support they have provided to the owner's ...
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Sep 25,2013
Sep 25,2013
5
people found
this helpful
this helpful
We have used Atlantis as both a tenant and a landlord. Very helpful, accommodating and professional. Always returned our calls and dealt with everything in a professional manner. We would not hesitate to recommend them and indeed we always do....
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Sep 24,2013
Sep 24,2013
7
people found
this helpful
this helpful
I moved to the area around a year ago and met with many agents to find a property to buy with my partner. In the end we had to rent for a while because we were very picky about our requirements. James from Atlantis was ...
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Sep 24,2013
Sep 24,2013
7
people found
this helpful
this helpful
I speak for my family who have two rental properties in the Berkshire area and we have been dealing with Atlantis as landlords for the last two years. James Hathaway in particular has always been professional, responsive and courteous, no complaints whatsoever. He has so ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
