Sykes Captital
3.2/5, 348 reviews
57% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
50% lettings fee satisfaction
29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis show more 29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis

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Latest Reviews

 View all Reviews 348
6th Dec 2024
reviewed by 'Lovey'
“Worst individual ever! Worst of the worstWorst of the worst!...”
20th Mar 2024
reviewed by 'Sam'
“I read all of the bad reviews about this company before using them, but what could go wrong with simply ......”
7th Mar 2024
reviewed by 'Tenant'
“The worst individuals ever, Charlie and Annabelle Sykes are liars and they thieve the money from the renters. I have ......”
31st Dec 2023
reviewed by 'Sykes Capital'
“Firstly, do yourselves a favour and avoid this company at all costs.I recently had the displeasure of renting from ......”
18th Dec 2023
reviewed by 'Michael HIND'
“Terrible people,Expecially Charlie,He is rude, arguing and making comments on the phone. Annabelle originally shouted at me down ......”
6th Jan 2023
reviewed by 'Rg17xd'
“Looking at these comments I can also say the same about this company as my son has just left a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £270,000 £300,000
Lettings 93% 50% £270 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
66 9 87 122 21 0 10 1 16 16
Areas covered
  • RG1
  • RG2
  • RG4
  • RG6
  • RG30
  • RG31
Address

23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888

update staff | update details

Opening Hours
  • Monday: 08:00 - 19:00
  • Tuesday: 08:00 - 19:00
  • Wednesday: 08:00 - 19:00
  • Thursday: 08:00 - 19:00
  • Friday: 08:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS ARMA TPOS Sales TPOS Lettings TPOS TDS
Rankings
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Letting agents
Latest Properties

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“Marketing online very good. Inventory very detailed. Selection process seemed ......”

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Jan 28,2015
Minithumbup
By: 'David'
Jan 28,2015
0 people found
this helpful
Marketing online very good. Inventory very detailed. Selection process seemed thorough and the Tenants appear respectful professional people. Will use again in future on my other properties....
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By: Tina Watkin
Feb 02, 2015
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Dear David, I'm delighted that your first property with us has been rented successfully and we look forward to working with you again in the future. Many thanks for taking the time to leave us a review. My details are below should you wish to speak to me directly at any time. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: [email protected] ...

“The block management team are very helpful, particularly Hannah who ......”

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Jan 28,2015
Minithumbup
By: 'CM'
Jan 28,2015
0 people found
this helpful
The block management team are very helpful, particularly Hannah who has been working through some issues with us lately. She has been a pleasure to deal with....
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“I instructed Atlantis to market and sell my property last ......”

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Jan 28,2015
Minithumbup
By: 'Sold'
Jan 28,2015
0 people found
this helpful
I instructed Atlantis to market and sell my property last year. This was a very quick and hassle free experience which I put down mostly to their vast range of contacts and investors. Jack's focus was very good and followed everything through....
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Comment on agent fees
Standard
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“I've found Russell to be both personable and highly professional. ......”

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Jan 28,2015
Minithumbup
By: 'RNorman'
Jan 28,2015
0 people found
this helpful
I've found Russell to be both personable and highly professional. Communication from Atlantis throughout the process of rental was OK and responsive. I would recommend Atlantis and reiterate that Russell Pearce represents the company to the highest level....
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“I used Atlantis to sell an apartment before Christmas. It ......”

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Jan 26,2015
Minithumbup
By: 'Sold'
Jan 26,2015
0 people found
this helpful
I used Atlantis to sell an apartment before Christmas. It has now completed without any problems. I would use them again, Jack Griffiths is my contact and has been very dilligent....
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By: Tina Watkin
Jan 30, 2015
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Dear Sir/Madam, I'll pass this onto Jack immediately, many thanks for taking the time to leave us your opinions, it really is appreciated. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: [email protected] ...

“I'm a landlord with an inherited property in Reading but ......”

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Jan 26,2015
Minithumbup
By: 'Harrison'
Jan 26,2015
0 people found
this helpful
I'm a landlord with an inherited property in Reading but I live in Scotland. Recently I've used the 'property care' service that Atlantis offer. So far it's worked very well for me, any issues with the house are included in the package. It's been 6 months ...
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By: Tina Watkin
Jan 30, 2015
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Dear Harrison, I'm delighted that you're seeing the benefit of PropertyCARE. It's a service we've worked really hard to deliver and we know we're unique in offering it to Landlords in Reading. I really appreciate you taking the time to write this review and please do contact me directly if you ever need to. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: [email protected] ...

“First of all..i was surprised on the fees just ......”

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Jan 25,2015
Minithumbdown
By: 'man'
Jan 25,2015
2 people found
this helpful
First of all..i was surprised on the fees just to move in. Paid almost 700 (excluding the house rent n deposit) . Had a real hassle as it was christmas as well..eventually had to wait until new years eve just to get the keys. The ...
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By: Tina Watkin
Jan 26, 2015
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Dear Sir, I’m sorry that you are unhappy with the fees associated with renting your chosen property. Our fees are completely transparent and are detailed on our website, Rightmove, Zoopla and are also supplied again before any contract is signed. We review all of our fees regularly to ensure they cover the administration costs involved with starting a new tenancy and remain in line with other local agents. A deposit, agency fee and one month’s rent in advance are all standar ...

“Good service from Lee who is managing my property. We ......”

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Jan 21,2015
Minithumbup
By: 'Jack'
Jan 21,2015
0 people found
this helpful
Good service from Lee who is managing my property. We had some small issues after we moved in but all have been resolved quickly without too much hassle....
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By: Tina Watkin
Jan 30, 2015
View all comments (1)
Dear Jack, Many thanks for taking the time to leave this review. I will pass this onto Lee. The performance of our Property Management team is partly based on online feedback so these kind of reviews are really important to us. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: [email protected] ...

“Renting with Atlantis was the worst decision I made after ......”

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Jan 20,2015
Minithumbdown
By: 'John'
Jan 20,2015
2 people found
this helpful
Renting with Atlantis was the worst decision I made after arriving in Reading. Their incompetency is only equal to their greed and their desire to take as much money as they can from you. As an example; do not exept to get all your deposit ...
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What agent could do to change your mind?
Better care and communicaiton, less greed
Attached Filesnbsp;
Comment on agent fees
Fees for anything, fees everywhere
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By: Tina Watkin
Jan 21, 2015
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Dear John, I’m very sorry that you feel this way. You are correct that there is a clause within our Tenancy Agreement that clearly states an administration charge will be payable for returning the deposit, this is quite common. It covers the time spent liaising with tenants on any possible deductions from the deposit, reaching an agreement, processing the payments, and updating the TDS with the result. If there is anything I can do to help you at this stage please contact me directly ...

“I am one of two freeholders of a London property ......”

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Dec 18,2014
Minithumbup
By: 'Freeholder'
Dec 18,2014
0 people found
this helpful
I am one of two freeholders of a London property of 5 flats located in Ealing Broadway. We have found atlantis on the internet so initially we were a bit concerned. At that time there were no reviews on google on them. But I have to ...
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By: Tina Watkin
Jan 30, 2015
View all comments (1)
Dear Sir/Madam, I believe Kieran Clarke manages your property so I will pass your comments onto him now. Many thanks for taking the time to leave this review and my details are below should you ever wish to contact me directly. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: [email protected] ...

“I have used Atlantis as a buyer, a seller and ......”

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Dec 08,2014
Minithumbup
By: 'Know'
Dec 08,2014
0 people found
this helpful
I have used Atlantis as a buyer, a seller and a landlord, so have probably dealt with all the important departments within the company. Every time the one thing that stands out is their professionalism. They are efficient, quick, friendly and give you the sense ...
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By: Tina Watkin
Feb 02, 2015
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Dear Sir/Madam, It is great to read these kind words so thanks very much for taking the time to visit this site. I'm glad that we continue to work together and please do contact me directly if ever I can be of assistance. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: [email protected] ...

“I'm a leaseholder in a large block of apartments that ......”

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Dec 08,2014
Minithumbup
By: 'Watto'
Dec 08,2014
0 people found
this helpful
I'm a leaseholder in a large block of apartments that Atlantis manages. I've always found them quite responsive and willing to help when they can. Our last managing agent almost left the building in disarray so maybe it wasn't a tough act to follow but ...
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“Great staff, super responsive, understand their market well. In addition, ......”

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Dec 04,2014
Minithumbup
By: 'DW'
Dec 04,2014
0 people found
this helpful
Great staff, super responsive, understand their market well. In addition, they can explain their value proposition fluently. Being a local agent and not a national chain adds a more personal element to the interactions....
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“Communicating with Tina was very prompt and professional, thanks to ......”

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Dec 04,2014
Minithumbup
By: 'Thanks'
Dec 04,2014
0 people found
this helpful
Communicating with Tina was very prompt and professional, thanks to her everyhting was sorted. Tina was a real pleasure to deal with. S.M...
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“I won't go into too much detail, but this is ......”

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Nov 22,2014
Minithumbdown
By: 'Jon'
Nov 22,2014
5 people found
this helpful
I won't go into too much detail, but this is one of the most incompetent companies I have ever dealt with. In the last six months, none of our complaints regarding the flat have been dealt with, they've lied to us, owed us money (over £400) ...
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What agent could do to change your mind?
Communication between staff and communication between Atlantis and tenants. I understand if you're waiting on things but let us know. No one at Atlantis seemed to know what was going on and high staff turn over rate doesn't help matters.
Attached Filesnbsp;
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By: Tina Watkin
Dec 01, 2014
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Dear Jon, I am very sorry to learn that you are unhappy with the service which you have received, and am concerned to learn that the team have not been responding to you. I believe I do know what property this relates to as I think we have had some previous correspondence on the various matters, however I would very much welcome the opportunity to discuss the points you have raised with you, and hopefully resolve any outstanding matters which you currently have. Please do contact me ...

“Our RTM Company appointed Atlantis to manage our block of ......”

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Nov 05,2014
Minithumbdown
By: 'Royal'
Nov 05,2014
4 people found
this helpful
Our RTM Company appointed Atlantis to manage our block of flats for a number of years. They were always pleasant to deal with and confident and reassuring about any issue. This overlaid a consistent lack of attention to detail and a level of incompetence which ...
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By: Tina Watkin
Dec 01, 2014
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Unfortunately I must point out that this is not a full reflection of the situation. Atlantis managed Royal Court for several years, battling against a problematic freeholder who was responsible for paying a majority of the service charge budget but failed to do so consistently. Atlantis worked tirelessly with the board over the course of management to ensure that the development was managed as well as possible with a distinct lack of funds. Not only did we achieve this, we spent several hundred ...

“I haven't been more disappointed with a service I have ......”

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Oct 28,2014
Minithumbdown
By: 'Mehmet_B'
Oct 28,2014
2 people found
this helpful
I haven't been more disappointed with a service I have received from any company. I have been waiting for my deposit to be paid me back since beginning of April (In 1 week time I will be waiting for 7 months). I've tried everything emails/phone calls/...
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By: Tina Watkin
Dec 01, 2014
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Dear Mehmet, I’m sorry that you’ve not been able to get the answers you needed and have turned to this platform instead. I have investigated this and we will be in touch with our advice as soon as possible. We cannot legally release the remainder of your deposit while you dispute the Landlord’s deductions. This leaves two possible next steps for you which we will be in touch to discuss in more detail, my contact details are below for your reference. Kind regards, ...

“TinaI was disappointed at the poor service received by the ......”

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Oct 26,2014
Minithumbdown
By: 'Tony'
Oct 26,2014
2 people found
this helpful
Tina I was disappointed at the poor service received by the lady on reception (around 3.45pm) on Saturday 11 Oct 2014 when I called in with my son (23) and his flat mate as they aimed to pick up a spare set of keys for the flat as ...
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What agent could do to change your mind?
My comments were registered as was in the agency with my son, Alex
Attached Filesnbsp;
Comment on agent fees
N/A
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By: Tina Watkin
Oct 27, 2014
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Dear Tony, Many thanks for taking the time to write to me and expressing your concerns. I’m very disappointed that your son and his flat mate received a less than satisfactory service and I will be thoroughly investigating this matter internally. I see no reason why the spare set of keys shouldn’t have been provided even with short notice. If there is anything further I can help with then please do contact me directly on the details below. Kind regards, Tina Watk ...

“I have used Atlantis for my rental properties and more ......”

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Oct 03,2014
Minithumbup
By: 'JE'
Oct 03,2014
2 people found
this helpful
I have used Atlantis for my rental properties and more recently sold 3 properties through Atlantis. I have found all the staff at Atlantis I have dealt with to be extremely accomodating, very helpful and I would have no hesitation in recommending them. In particular Jack ...
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“Although there are the inevitable hiccups when a property hands ......”

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Oct 03,2014
Minithumbup
By: 'Estates'
Oct 03,2014
1 people found
this helpful
Although there are the inevitable hiccups when a property hands over management to a management company, good communication is paramount to achieve smooth running and good relations between Directors, Owners and the Management Company. We secured the services of property manager Wendy Lamb, who has ...
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“Signed an assured tenancy agreement of six months and after ......”

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Sep 30,2014
Minithumbdown
By: 'Castlecrescent'
Sep 30,2014
5 people found
this helpful
Signed an assured tenancy agreement of six months and after six weeks Atlantis gave me notice that I had to leave the property in 28 days. When I disputed this they referred me to a break clause in the contract. I sought legal advice and was ...
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What agent could do to change your mind?
been honest in their dealings Treated me with some tiny bit of respect Not tell me for two weeks that their hands are tied because my dedicated property manager is sick for a week then on holiday for a week Contacted me only to mistakenly chase rent I had paid, whilst simultaneously ignoring every complaint I made
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“Been in my flat 6 weeks. Have waited 6 weeks to resolve ......”

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Sep 17,2014
Minithumbdown
By: 'atlantisarekids'
Sep 17,2014
5 people found
this helpful
Been in my flat 6 weeks. Have waited 6 weeks to resolve following issue: All 4 oven hobs and knobs are broke and need replacing No smoke alarm Mould Blinds are broke, on ground floor flat that was burgled just weeks before I moved in (something they outright ...
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What agent could do to change your mind?
They could have said something, anything, just something truthful!
Attached Filesnbsp;
Comment on agent fees
Extortionate
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“The letting agency is very proactive and has found us ......”

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Aug 22,2014
Minithumbup
By: 'RP'
Aug 22,2014
0 people found
this helpful
The letting agency is very proactive and has found us very good tennants quickly and with the minimum of fuss. Their documentation services are also very good....
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“I own several properties. I work with Atlantis since over 10 ......”

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Aug 21,2014
Minithumbup
By: 'Giacomo'
Aug 21,2014
0 people found
this helpful
I own several properties. I work with Atlantis since over 10 years and they have been very efficient and helpful through out the buying, selling and letting process. Far better than any other agency I dealt with. Even their block estate management service is excellent. Highly ...
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“We bought our flat in Reading via Atlantis. After looking ......”

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Aug 19,2014
Minithumbup
By: 'Steve'
Aug 19,2014
1 people found
this helpful
We bought our flat in Reading via Atlantis. After looking at other estate agents in the Reading area we decided to stay with Atlantis to let out the flat. Our experience from purchase through to letting has been that Atlantis have always been professional and ...
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“Atlantis sold my apartment earlier this month for a very ......”

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Aug 15,2014
Minithumbup
By: 'Rob'
Aug 15,2014
1 people found
this helpful
Atlantis sold my apartment earlier this month for a very good price. I sold to another investor with tenants still in-situ, minimising the hassle for me and achieving what I wanted. Because they are such a prominent lettings agent they have a lot of landlords ...
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“This disgusting agent has been allowed to trade to far ......”

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Aug 14,2014
Minithumbdown
By: 'Ryan'
Aug 14,2014
3 people found
this helpful
This disgusting agent has been allowed to trade to far too long. They charge appalling fee's for a service that is so below standard it is laughable. For example they were going to charge myself and my friend almost £500 to remove a tenant from our ...
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By: Tina Watkin
Aug 14, 2014
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Dear Ryan, I’m very sorry to read this and would like to thoroughly investigate these serious concerns. If you would mind taking the time to contact me directly to give me some details of your tenancy it would be much appreciated. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: [email protected] ...

“I sold my apartment at St James Wharf with Atlantis ......”

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Aug 05,2014
Minithumbup
By: 'Ben'
Aug 05,2014
1 people found
this helpful
I sold my apartment at St James Wharf with Atlantis Properties because they manage the building quite well and also seem to sell and let a lot there. I got the (high) asking price quickly so would recommend them, especially for apartments in town centre ...
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“I'm giving Atlantis a review partly because they very kindly ......”

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Aug 04,2014
Minithumbup
By: 'Renter'
Aug 04,2014
1 people found
this helpful
I'm giving Atlantis a review partly because they very kindly asked me to do so and partly because they are not bad at all for finding houses with especially compared to some of the other agents around here, fees are high whoever you use but ...
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Comment on agent fees
Better than some
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“If you're a tenant, AVOID! They're the worst, just here ......”

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Jul 11,2014
Minithumbdown
By: 'Nicolas'
Jul 11,2014
5 people found
this helpful
If you're a tenant, AVOID! They're the worst, just here to make money on you back. Example: 3 months after I moved in, I was told I had to pay some water fees, and of courses more fees because the payments were late. I asked for ...
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What agent could do to change your mind?
Better communication, caring about the tenants. This would help.
Attached Filesnbsp;
Comment on agent fees
Too expensive for a very bad service. Not worth it.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Tina Watkin
Jul 11, 2014
View all comments (1)
Dear Mr. Nowak, I’m very sorry to hear that you’re not happy with the service you’ve received from Atlantis and would appreciate the opportunity to discuss the points you’ve raised in more depth. Please contact me directly on the details below and I’ll ensure you get the answers you need and that any outstanding issues are resolved. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: t.watkin@atlantisproperty. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.

Internal Complaints Procedure

If you believe you have a grievance, please write in the first instance to “The Property Manager” at:

23/24 Market Place
Reading
RG1 2DE

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.

If, however, you remain dissatisfied with the result of the internal investigation, please write to

“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE

The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.

External Complaints Procedure

If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents

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