100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
51% lettings fee satisfaction
Latest Reviews
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20th Mar 2024
reviewed by 'Sam'
7th Mar 2024
reviewed by 'Tenant'
31st Dec 2023
reviewed by 'Sykes Capital'
18th Dec 2023
reviewed by 'Michael HIND'
6th Jan 2023
reviewed by 'Rg17xd'
7th Oct 2021
reviewed by 'Edytq'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £270,000 | £300,000 |
| Lettings | 93% | 51% | £270 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 9 | 87 | 121 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG4
- RG6
- RG30
- RG31
Address
23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jul 15,2008
Jul 15,2008
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I have dealt with a number of Estate/Letting agents over the last 6years in Oxfordshire, Northumberland, London, Dorset and Reading. I have never come across such a poorly run, unprofessional, deplorable 'company' as Atlantis.
I have lived in an Atlantis 'managed' (I use the ...
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Aug 29, 2008
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Yeah sorry to hear all this Adam,
And CB - it's nto just "Anog" who can be found at their offices but also Marie, Rob, Norman and Peter!! They could have at least used original usernames.
Wait till my review gets posted guys, it's a beauty. Shame to be so negative about a company but it all rings true and I just want people to see what they are dealing with should they decide (insanely) to go ahead and use them anyway.
...
Jun 24,2008
Jun 24,2008
1
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SHOULD BE ZERO OUT OF FIVE!
Well well.....finally an opportunity has arisen for me to broadcast exactly how truly awful this joke of a company is. I used to be a tennant in Tilehurst of a property managed by Atlantis and I have to ...
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Jun 23,2008
Jun 23,2008
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Atlantis Property Services Ltd are an appalling company whose main aim is to make as much money as they can by swindling tenants.
I was a tenant (first time renting) with Atlantis for 2 years and found them to be very unprofessional, unreliable and unavailable. Even ...
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Jun 30, 2008
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Dear Pills,
I was very concerned to read your comments placed on this website.
Perhaps you could call me on my direct dial, 0118 955 7001 to discuss matters further so we can resolve the issue surrouding your deposit. If there is a deposit to return I will certainly deal with this immediately.
Andrew Strong
Managing Director
Atlantis Property Services Ltd
...
Jun 23,2008
Jun 23,2008
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One star is one too many in my opinion. Businesses like this continue to make money out of fleecing the young and old of this country. Make a difference just dont use them. There are plenty of quality comapnies in Reading notably Haslams. They offer ...
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Jun 23, 2008
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Okay let me see... I had to deal with about 10 different people who kept telling me different reasons about why I hadn't received my deposit back yet after I had been told that I was due back several hundred pounds, never did get it back I gave up in the end, one of those people was Andrew. I frequently had to deal with the Landlord directly as it never was resolved if I contacted Atlantis. I lived with a hole in my Living room ceiling for months and John Sykes failed to follow through on his ...
Jun 18,2008
Jun 18,2008
0
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Atlantis I have to say were terrible from start to finish. Customer service was awful and the rate of staff turnover meant that every time you rang them to query something you were put through to a new member of staff, meaning having to repeat ...
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Jun 21, 2008
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Dear GV,
I was very concerned to read your comments placed on this website.
Perhaps you could call me on my direct dial, 0118 955 7001 to discuss matters further so we can resolve your issues.
Andrew Strong
Managing Director
Atlantis Property Services Ltd
...
Jun 03,2008
Jun 03,2008
0
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I have had a terrible experience with Atlantis, on several occasions letting agents have brought viewers around without appointments, and they are unwilling to schedule appointments which are convenient to both parties. On the one occasion I attempted to rearrange an appointment because the time ...
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Jun 21, 2008
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Dear Thetenant,
Thank you for your comment. I'm afraid it has been a little difficult over the past week to contact you after 4pm in the afternoon as I have been out of the office on appointments for the majority of the time.
I hope that you have not received a copy of our internal complaints procedure and I am keen to resolve the problems that you currently have.
I understand that you are moving out of the property today and perhaps you may like to contact me on my mobile phone at a time ...
May 10,2008
May 10,2008
0
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I must say, I have to agree with ghuss1, jml and Jo Taylor.
1. They also fleeced me from the start, being a beginner at all this tenancy business, they gave me an agreement that had a break clause (cost ...
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May 14, 2008
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I am very glad I got a quick response from the Managing Director himself in regards to my negative comment. He was very helpful and understand. A true professional. He advised me very clearly on the procedures of ending my agreement early with reduced hassle, which I'm very happy about.
Hopefully, I'll be able to move out soon and I'll update this review in future. ...
Jan 23,2008
Jan 23,2008
0
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I was a tenant of Atlantis and found them to be excellent in all respects. They were always available to help with any issues from explaining the legalities of letting to sorting out maintenance issues promptly. I was so impressed with Atlantis that when I ...
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Jun 03, 2008
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Dare I suggest that Peter, Rob and Norman's reviews so close together in date, lacking the use of cybernames and repeating the same doggerel are linked? ...
Jan 22,2008
Jan 22,2008
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Having rented two properties through this agency I was surprised to read some of the other comments made. The agent has always been professional, responsive and fair in all of my dealings with them over the past 4 years.
I would strongly recommend them as many ...
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Jan 21,2008
Jan 21,2008
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Atlantis are a truly professional company, top class service and customer care. Every time I let one of my propertys its so easy. I highly recomend them. Well done Atlantis, keep up the good work....
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Jan 01,2008
Jan 01,2008
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My boiler stopped working over xmas and so I contacted their emergency number. I was amazed that they were able to send a plumber that night. I have never known this service from any other agent that I have let from in the past. My ...
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Dec 18,2007
Dec 18,2007
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I rented a property through Atlantis for 9 months and all my dealings with the company were professional, fast and pleasant. I would definately use them again. ...
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Dec 08,2007
Dec 08,2007
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Oh my god... I will never use these thieves ever again. They fleeced me from start to finish & took ...
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Jul 17,2007
Jul 17,2007
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Poor customer service, at taking every opportunity to fleece tenants. Upon finally escaping a contract with Atlantis - they still charge ...
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Mar 25, 2009
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I couldn't agree with you more. They provided a very bare-bones inventory, which hardly reflected the deficiencies with the apartment. On one of the quarterly visits, they had the nerve to tell me to get some professional to replaster the bathroom ceiling, when it was in the same condition when I moved in.
I still cannot believe they charge to provide a reference. I will NEVER use Atlantis again and will make sure I spread the news to everyone I know. ...
May 30,2007
May 30,2007
1
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Avoid this company at all costs
Do not be fooled by their glossy image, in my opinion they are the worst agency in Reading, perhaps the UK.
In my personal experience, Atlantis appear to deliberately deceive to get as much money as they can - ...
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May 21,2007
May 21,2007
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Atlantis are ruthless. They took weeks to respond to complaints, charged for water charges that were meant to be inclusive, had to be chased regarding the return of the deposit and then took money off me for 'general dilapidation' which they did not explain to ...
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Sep 21,2006
Sep 21,2006
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I arranged a viewing a few days in advance and left work earlier just to get a phone call from Atlantis telling me that the property I was about to see had been let. This happened three times. They could have let me know as ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
