100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
50% lettings fee satisfaction
Latest Reviews
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20th Mar 2024
reviewed by 'Sam'
7th Mar 2024
reviewed by 'Tenant'
31st Dec 2023
reviewed by 'Sykes Capital'
18th Dec 2023
reviewed by 'Michael HIND'
6th Jan 2023
reviewed by 'Rg17xd'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £270,000 | £300,000 |
| Lettings | 93% | 50% | £270 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 9 | 87 | 122 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG4
- RG6
- RG30
- RG31
Address
23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Jan 27,2010
Jan 27,2010
0
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Poor service, unprofessional staff, is John really that shocked to see all these negative comments?...
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Jan 29, 2010
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Yes I am.
You are welcome to call me to discuss your complaint and I will do I can to assist, my number is: 0118 955 7002 ...
Jan 24,2010
Jan 24,2010
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If it were possible to give this company zero stars I would do that. For anybody considering using this company, I would recommend recording all your telephone calls and taking a dictaphone for all questions in person. Please don't use this company. I have spent ...
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Jan 13, 2011
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Totally agree with Dave's review. A bit of advice - if you need to contact them about anything, keep it strictly via email. That way, you have a record and they can't claim they didn't receive your letter/phonecall. To avoid them claiming they didn't receive your email, add a CC to another of your email addresses. ...
Jan 05,2010
Jan 05,2010
0
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Very helpful agent, looked after my needs, will be renting more properties through them in the future....
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Dec 21,2009
Dec 21,2009
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Nonprofessional personified on 2 occasions in a month.
1 - I requested a viewing for a property nearby and the agent appeared 10-mins late only to find that he had no keys for the property. No apologies for wasting my time, he returns to office with my ...
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Oct 22,2009
Oct 22,2009
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A word of advice do not use this estate agent, you will regret it they appear professional and modern but are anything but they will charge for everything and will not budge if you dispute the charge, I paid for a renewal (...
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Oct 23, 2009
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David, totally agree with your comments. I would suggest contacting Reading Borough Council Trading Standards and the Ombudsman for Estate Agents. ...
Oct 07,2009
Oct 07,2009
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I purchased a property through Atlantis three weeks ago. I went to a number of agents and although a number of them had properties that I was looking for
I found Atlantis the most professional, and as soon as a property came onto the market ...
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Sep 30,2009
Sep 30,2009
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I have just purchased a property through Atlantis. I found them very professional and they kept me up to date throughout the whole process. If I decide to move in the future I will definately sell my house through Atlantis and hope to purchase through ...
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Aug 21,2009
Aug 21,2009
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I wouldn't wish them on my worst enemy. They are dishonest and will try to squeeze every last penny out of you with intimidating tactics. Their terms and conditions and additional charges are shocking. Loan sharks would have better ethics and professionalism. Be very suspicious ...
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Aug 20,2009
Aug 20,2009
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I was looking for a property to let in the Reading area and after several viewings found a lovely apartment which happened to be available through Atlantis. Although the person showing me the apartment hadn't been as friendly or professional as other estate agents I ...
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Jul 30,2009
Jul 30,2009
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Please don't make yourselves victims of these people. They pull every penny out of you that they can get their hands on. they charged me two months extra rent when I moved out, didn't give me back the money because they told me I was ...
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Aug 16, 2009
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MissP, totally agree with your review. You should report them to reading borough council trading standards. Also consider the property ombudsman (http://www.tpos.co.uk/make_complaint_rents.htm). From what you have written, it seems that you might be awarded compensation. ...
Jul 22,2009
Jul 22,2009
0
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Worst estate agent by far. Though they tell you in a letter, they charge ridiculous fees when you move out. Just another scam for them to suck more money out of you. The people working there are complete muppets. They regurgitate their policy as if ...
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Jun 05,2009
Jun 05,2009
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I have rented various properties with Atlantis over the years and found them very helpful. They have a good variety of properties to rent and have always found me and my family a suitable property with all my needs being catered for. I would recommend ...
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Jul 22, 2009
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Looks like another trick from Atlantis to try to convince people otherwise. To whoever is writing this from Atlantis, your time will be better spent focusing on your shortcomings and try to improve that instead of wasting time here. ...
Apr 27,2009
Apr 27,2009
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One word - rubbish....
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Mar 19,2009
Mar 19,2009
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I am a Landlord living out of the area with a property in Reading. Atlantis have always managed to let my properties, without leaving it empty. They have kept me up to date with the progress of new tenants and I have found them to ...
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Mar 05,2009
Mar 05,2009
0
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Dear Andrew
a quick note for your information on the great service provided by your staff at the Market Place, Reading branch.
My family and I recently relocated from Australia to the UK on a 2 year contract with my work. During the process, we booked ...
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Feb 16,2009
Feb 16,2009
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Interesting. I believe Andrew Strong is the same Andrew that I dealt with when I first let my property a few years ago. The one that told me that he could not contact my prospective tenants because they had gone abroad on holiday - when ...
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Feb 19, 2009
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Dear Kate
I am very concerned to read your message and please do give me a call, if you wish, to discuss this, I am very keen to help in any way I can, my office no. is: 0118 955 7002.
Kind regards
John Sykes
Group MD ...
Feb 14,2009
Feb 14,2009
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I was a tenant of Atlantis before I purchased my house. I always found them extremely helpful if I had a problem with the property. Someone was send out within a week if I had a small maintenance issue and straight away if it was ...
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Jan 30,2009
Jan 30,2009
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I am incredibly dissapointed with Atlantis. From the very beginning of my tenancy we have had serious problems with them. We arrived at the house to a foul stench; the fridge and freezer had been left closed and uncleaned for so long that it had ...
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Feb 02, 2009
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Dear Moo,
I am very concerned to read the comments that you have placed onto this website. Would you please give me a call so I may investigate your complaint further. My direct line is 0118 955 7001.
In respect of your comments regarding rental payments I would advise you that we do not have a direct debit facility for our lettings department and therefore we have no authority nor ability to take money from your bank account. You may have a standing order with your bank requesting them to ...
Jan 21,2009
Jan 21,2009
0
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There are far better letting agents in Reading than money sucking Atlantis....
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Jan 04,2009
Jan 04,2009
1
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The most horrible of the lot. Really unprofessional people in the Reading branch. They have no idea about a property being available or not for letting. Made me and my family wait for more than 30 mins outside the property when and it was really cold ...
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Nov 25,2008
Nov 25,2008
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As promised from my message sent before on 13th May that I will provide an update. After reading Thetenant's review I can sense that person is extremely disatisfied and I fully understand why.
Stuart, I don't think these people are being unreasonable as they are ...
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Oct 15,2008
Oct 15,2008
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Let my property for 3 years and now I'm selling. James has always looked after me and hopefully he'll find a buyer soon. ...
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Dec 04, 2008
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No thetenant they did not.
Every person has their own views about matters and I fully appreciate yours, my comment just stated general facts about the general public and about agents in Reading.
I'm not saying that Atlantis are perfect but as the biggest agent in the town they must be doing many things right. ...
Oct 15,2008
Oct 15,2008
0
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stayed 14 months in reading and used atlantis, they were great!...
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Oct 15,2008
Oct 15,2008
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We have used Atlantis since they started back in 2000. We have always found them to be a good agent and they have always looked after our interests. ...
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Aug 29,2008
Aug 29,2008
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The fact that Atlantis has to go onto this site and try to redeem themselves by writing positive reviews themselves says it all. Every good review has been written in the same style, all by people with first name usernames - not too obvious!!
I ...
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Sep 10, 2008
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Well I'm no expert but my understanding is that the tenants' deposits legally have to be held in a protected fund (in this case with ARLA) and that the tenant should be given a user number in order to access this. It is not up to the agent to deal out the deposit refund as I believe that both have to apply to the 'holder' and it should not be released until both parties agree to its distribution. If no agreement is reached then the 'holder' should act as arbitrator. Take photos too if you are ac ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
