100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
50% lettings fee satisfaction
Latest Reviews
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20th Mar 2024
reviewed by 'Sam'
7th Mar 2024
reviewed by 'Tenant'
31st Dec 2023
reviewed by 'Sykes Capital'
18th Dec 2023
reviewed by 'Michael HIND'
6th Jan 2023
reviewed by 'Rg17xd'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £270,000 | £300,000 |
| Lettings | 93% | 50% | £270 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 9 | 87 | 122 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG4
- RG6
- RG30
- RG31
Address
23/24 Market Place
Reading
Berkshire
RG1 2DE
0118 956 8888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Nov 09,2010
Nov 09,2010
1
people found
this helpful
this helpful
Within one week, I have already had so many problems. No heater, no washing machine, bed totally gone, no TV point, communal areas not cleaned, car clamped because they didn't give me a a parking permit they were meant to give me. I have written ...
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Nov 16, 2010
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We have managed this property for 13 years and we have never had such a complaint. Your issues were dealt with and responded to straight away. You are welcome to call me at anytime and I will do all I can to help.
Sian McCoubrey
PA to John Sykes, Chairman ...
Oct 22,2010
Oct 22,2010
0
people found
this helpful
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Excellent service. Saved thousands with the half price fees and still had an estate agent service to produce details, advertise the property, organise viewings and negotiate a good sale price....
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Sep 14,2010
Sep 14,2010
2
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this helpful
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Apalling, rude, arogant, poor service, extrotionate costs, all in all one oft he worst around - avoid at all costs....
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Sep 23, 2010
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Totally agree. This is the worst company in Reading. Avoid at all costs. ...
Sep 08,2010
Sep 08,2010
0
people found
this helpful
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I signed my tenancy agreement with Atlantis about a month ago now and so far, so good. Although I'm a little concerned about some of the comments on here - here's hoping everything works out well for the next year!...
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Aug 23,2010
Aug 23,2010
0
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I have been renting through Atlantis for about 4 months now and so far so good. I previously let a property through Romans (who were terrible) and so far I haven't had any bad experiences with them. The only thing I've found is it can sometimes ...
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Aug 10,2010
Aug 10,2010
0
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I've had a total nightmare with letting agents in the past, ever since my Uni days infact. Unfortunately when you're in the game of renting accommodation then there is always loads to moan about. I've just renewed my 6 month contract with Atlantis and whilst I ...
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Jul 30,2010
Jul 30,2010
2
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Once you sign the 50 pages contract they won't care about the property or yourself. You will get lost in voice mail when trying to call them. They should be taken to court for what they are doing, unfortunately I was advised about them after I ...
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Jan 14, 2011
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We found the customer service completely appalling. I love how each poor review is answered with the same comment, Atlantis does not have the right to pride themselves on excellent customer service. We tried every effort to chase our complaint (broken fridge for three weeks) including phone calls with countless voicemails left, emails and going in to the branch. Finally we emailed to the director, found on the website, and things were eventually sorted. I would never use them again and have advi ...
Jul 26,2010
Jul 26,2010
0
people found
this helpful
this helpful
Wow, there are some really mixed reviews on here! I've been a tenant of a Reading property through Atlantis for about two years now. I've not really had much to fault them on, other than a slight issue that left me without a washing machine ...
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Sep 28, 2011
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Another example of Atlantis not giving a damn once you've signed a tenancy with them. Its not acceptable to be left without a basic amenity such as a washing machine as launderettes are hard to come by these days. If you are paying your rent, you are entitled to have your property in fully functioning order and when its not, to require immediate action. ...
Jul 20,2010
Jul 20,2010
0
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Moved into a property (rented) 3 weeks a go and have had several maintenance problems since. The quickest any of these problems has been sorted was within a week and that was only after going to the landlord directly. One problem was reported 2 and half weeks ...
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Jul 29, 2010
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Dear Sir/Madam
We do pride ourselves on the quality of service that we deliver to our customers and we do take these complaints very seriously. Please could you contact me on either my email or direct dial number and I will respond back to you immediately.
Kind regards
Jackie Hurst
Customer Services Executive
Tel 0118 956 3852
fax 0118 956 3850
e-mail [email protected]
web www.atlantisgroup.co.uk
...
Jun 28,2010
Jun 28,2010
1
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this helpful
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The aparment was not checked and every thing started breaking off. Waching machine, boiler, sink, heater, shower....
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Jul 29, 2010
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Dear Sir/Madam
We do pride ourselves on the quality of service that we deliver to our customers and we do take these complaints very seriously. Please could you contact me on either my email or direct dial number and I will respond back to you immediately.
Kind regards
Jackie Hurst
Customer Services Executive
Tel 0118 956 3852
fax 0118 956 3850
e-mail [email protected]
web www.atlantisgroup.co.uk
...
Jun 05,2010
Jun 05,2010
1
people found
this helpful
this helpful
Terrible Service... they promised us cheaper fees and just increased them blaming previous agents. We've asked for information on accounts and they can't supply this! Also recently found out they charge stealth commissions on service providers which means we end up paying top dollar for ...
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Jun 10, 2010
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Dear FobneyBob,
I am very concerned to read your comments above. Please could you contact me on 0118 9880642 so I can help you to resolve the issues.
Sian McCoubrey
PA to Chairman
...
May 26,2010
May 26,2010
1
people found
this helpful
this helpful
Wow, I wish I saw this website before signing my tenancy agreement! My tenancy has been like so many others described on this page ... nothing short of terrible. I hope future tenants see this page before choosing Atlantis!...
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Jun 10, 2010
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Dear ShouldaWoulda
Dear David,
I am very concerned to read your comments above. Please could you contact me on 0118 9880642 so I can help you to resolve the issues.
Sian Mccoubrey
PA to Chairman
...
May 21,2010
May 21,2010
1
people found
this helpful
this helpful
Poor service the entire year I had to deal with this terrible company. The staff are totally unprofessional when you try to contact them. Everyone appears to go on lunch at the same time, ALL DAY! They try to get as much money as possible ...
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Jun 10, 2010
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I am very concerned to read your comments above. Please could you contact me on 0118 988 0642 so I can help you to resolve the issues.
Sian McCoubrey
PA to Chairman
...
Mar 14,2010
Mar 14,2010
0
people found
this helpful
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Very good agent - they always rent my houses and find good tenants every time - would recommend to anyone....
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Mar 02,2010
Mar 02,2010
0
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Good customer service....
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Feb 27,2010
Feb 27,2010
1
people found
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Sorry to say that my experience with Atlantis was similar to so many others who have reviewed them. They are far and away the worst agents I have ever had the misfortune of dealing with.
They charge very high fees and will try to squeeze ...
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Feb 15,2010
Feb 15,2010
0
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Excellent customer service - I am very pleased that I chose this agent to sell my property for me....
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Feb 11,2010
Feb 11,2010
0
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I have used Atlantis many times to rent properties - excellent service and very helpful staff....
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Feb 10,2010
Feb 10,2010
0
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Very helpful in organising a valuation and placing my property on the market which sold within two weeks. I have also purchased a property through Atlantis which made the whole process much easier, as they had a great selection of properties on the market, and ...
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Feb 02,2010
Feb 02,2010
0
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I have just moved out of a rental accommodation that was fully managed by Atlantis and would strongly recommend everyone NOT to go for any house / apt where Atlantis are related in any way. These are the worst estate agents I have seen since I ...
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Feb 15, 2010
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We just moved out of an Atlantis property and had many similar problems to you (review soon!). You might be interested to know that we contested their proposed deposit reduction through the tenancy deposit dispute service (http://www.thedisputeservice.co.uk/) and eventually only paid about 1/4 of their proposed amount. ...
Jan 29,2010
Jan 29,2010
0
people found
this helpful
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I have recently sold a property through Atlantis. Emlyn was very helpful throughout the process and made it as stress free as possible. They are currently promoting half price estate agent. I recommend anyone wishing to sell their property, to use Atlantis - especially as ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure.
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 8:23 AM 28/01/2015 by allAgents
Internal Complaints Procedure
If you believe you have a grievance, please write in the first instance to “The Property Manager” at:
23/24 Market Place
Reading
RG1 2DE
The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter.
If, however, you remain dissatisfied with the result of the internal investigation, please write to
“The Senior Manager” at:
23/24 Market Place
Reading
RG1 2DE
The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company.
External Complaints Procedure
If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
