What agent could do to change your mind?

The agent failed to inform me, that on signing a tenancy agreement headed to Aston fox, I would not be their tenant but a private tenant to a landlord, (which is much more hassle, has you have to chase concerns repairs, arrange viewings for the landlord directly) and Aston fox is merely a third party to take your rent and charge a fee for insurance of the landlord. Aston fox worked promptly to take the 1st months rent and deposit, draft a contract. Yet they have no policy on returning deposits, a time frame in which this is done. They take no responsibility to inspect the property, so if your landlords overseas, god forbid, you will not get your money till he/she approves. If they do have a policy or procedure, the staff have lied about this. Has I have had a few office visits for the return of the deposit, chris in sales mentioned their is no procedure /policy to state time frame or the process. On being referred to a separate agent david, he also sent an 'email' to resolve the issue. On calling to find the progress, it appears the agent has gone to Venice and no one else can deal with it. With a promise to yet again send another email, which is usually responded to in 24hrs, unlike the previous 4weeks of emailing that already had taken place.

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