0% lettings valuation accuracy
14% lettings fee satisfaction
Ashley Charles offer an exceptional service in Residential Property Sales, Rentals and Management. We aim to provide all customers with a highly professional, personal and courteous service. Our proactive approach to selling and letting properties ensures that our customers' interests are our main priority.
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Ashley Charles offer an exceptional service in Residential Property Sales, Rentals and Management. We aim to provide all customers with a highly professional, personal and courteous service. Our proactive approach to selling and letting properties ensures that our customers' interests are our main priority.
Latest Reviews
View all Reviews 29
19th Jun 2017
reviewed by 'Natasha'
25th May 2017
reviewed by '98WhitleyStreet'
15th May 2017
reviewed by 'mavetherave'
11th Apr 2017
reviewed by 'totally'
6th Feb 2017
reviewed by 'Disgusted'
22nd Nov 2014
reviewed by 'Sarah'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 14% | £825 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 22 | 0 | 0 | 0 | 0 | 1 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jun 19,2017
Jun 19,2017
1
people found
this helpful
this helpful
Single handedly the worst agent I have ever come across, I work in a lettings agency myself and the amount of laws they break is just completely outrageous. They changed my deposit scheme midway from TDS to MyDepsoits, without even telling me or producing me ...
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Comment on agent fees
The agent fees are not that bad at £350 when some charge £600+ but still for the service they offer that money is too much
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May 25,2017
May 25,2017
2
people found
this helpful
this helpful
Ashley Charles has been SHUT DOWN by Trading Standard. The business was run by a disgusting bully, friendly when you first look at the property, then as soon as you move in the hell starts. Threatening re-inspection fees because clean dishes that had been left ...
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Sep 02, 2017
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Wow - AJ really will go to any lengths to try and hide his own dishonesty. You only have to read previous reviews of this company and AJ himself to see what he is truly like to deal with. As for myself, we did indeed work for him for around 8yrs, on and off. We fell out on several occasions due to his business practices and on each occasion he would come running back to us telling us that we were the best contractors he had ever used and he had changed his ways.
As for his comments regardi ...
May 15,2017
May 15,2017
1
people found
this helpful
this helpful
DO NOT GO THROUGH ASHLEY CHARLES. Please be aware they are out to scam and make your life a misery. The company owner ‘AJ' is just a bully and needs to be reported. It has been a year since I last rented with them and ...
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Comment on agent fees
Bad - nearly got charged twice for guarantor fees had I not picked them up on it.
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May 16, 2017
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Hi we recently left from a property that AJ owned. He only gave me back half of my deposit with deducted agency check out fees, administration fees and cleaning fees. He gave half of it back without agreeing it to me.... Did you get anything back? really annoying as mine is now released from the deposit scheme or they were that dodgy that it never was in a deposit scheme?! ...
Apr 11,2017
Apr 11,2017
0
people found
this helpful
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i have never come across such a rude man as AJ
totally abusive and will not give back deposit after house was handed back in same if not better condition
lets see this bully face to face and see what happens
do not rent from ...
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Comment on agent fees
bad
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Apr 12, 2017
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Don't hold your breath been trying to do the same. I heard they have shut down as of 31 March ...
Feb 06,2017
Feb 06,2017
1
people found
this helpful
this helpful
Worst estate agent in Reading. Monthly inspections are intrusive, AJ is rude and controlling, and they will screw you out of every penny. We were once charged for a return inspection visit after there was dust on our bin- a bin that we own! Avoid ...
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Comment on agent fees
Atrocious. Their mothers ought to be ashamed of them.
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Nov 22,2014
Nov 22,2014
4
people found
this helpful
this helpful
After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was horrific....
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Sep 23,2014
Sep 23,2014
0
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We have had terrible experience the fact that the agent/director of the property management firm has been expremely rude and impolite to us. He has shown disrespect in the emails and inspection reviews. He has been unfair to us recently while we were away ...
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What agent could do to change your mind?
Firstly, improve their communication and lack of respect shown Cater to emergency need like a broken dishwasherAttached Filesnbsp;
Comment on agent fees
Too much money spent on the agency fees, property contract renewal admin fees. And after all this the agent behaves in an insane way!
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Mar 20,2014
Mar 20,2014
0
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Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me.
The core issue has always been around inspections, which happen quarterly without fail despite me being a long ...
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Mar 27, 2014
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(1)
Please see below comments from the landlord re this issue
Hi Robert,
I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did state that although I got on with you when I met you, and believe you to be an honest person, I could not allow that to affect the end result of renting out the property, with respect to the current state of the house.
Having seen the pictures there was nothing there that made me believe that AJ ...
Jan 28,2014
Jan 28,2014
1
people found
this helpful
this helpful
Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The ...
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Oct 08,2013
Oct 08,2013
1
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Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple ...
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May 11,2013
May 11,2013
1
people found
this helpful
this helpful
Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective ...
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Apr 23,2013
Apr 23,2013
1
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Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at ...
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Apr 11,2013
Apr 11,2013
1
people found
this helpful
this helpful
Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn't washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection ...
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What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.Attached Filesnbsp;
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Jan 28,2013
Jan 28,2013
0
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One of the worst estate agents I have ever had the misfortune to deal with.
Useless at maintaining a property - we had to carry out all works ourself.
Intrusive inspections with ridiculous standards (they expect the property to be in better order than when ...
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Mar 20, 2014
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I too can vouch for the outrageous inspection standards and slow response on maintenance issues. ...
Apr 19,2012
Apr 19,2012
2
people found
this helpful
this helpful
Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures ...
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Jun 28, 2012
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This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin charges'. ...
Oct 04,2011
Oct 04,2011
0
people found
this helpful
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i have to tell my people that at the beginning Mr AJ from ashleycharles came across as all sweet and innocent ...yet let me warn you my friends wanting to let .....Ashleycharles cut my hot water to the point that i had to get reading ...
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Jan 11, 2012
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People what Penny Officer aka Penny Collins is not admitting to she is that she turned to sqautting to avaoid paying rent and had to be evicted by a court order owing over £2500 in rent and another £1500 in damges to the property. The above report is totally fictious and quit frankly abusive. If any of it was true she would not have been evicted by Reading County Court. Her gas was not turned off. When the engineer went round to fix it, the cupboard that housed the boiler was cramped with he ...
Jul 18,2011
Jul 18,2011
0
people found
this helpful
this helpful
Do not use these people. AJ is charm personified when it comes to getting your business. Once you're in the trap, the problems begin. I have used 4 different letting agents in Reading, and these people are by far the worst. Despite employing these people to ...
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Jun 14,2010
Jun 14,2010
0
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Think twice before using them. Whenever you have a problem at the property you're left to your own devices. No help, no communication, no assistance, no understanding....
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Jul 17, 2010
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Sounds like i'm not alone! I am currently doing battle with Ashley Charles after being told that the check out report says I have caused damage exceeding my deposit! They havn't even got a damm office in Reading even though there website says they do! ...
Dec 30,2009
Dec 30,2009
0
people found
this helpful
this helpful
Things to consider when letting through them, consider any damage to the property prior to you moving in, your responsibilty, any faults with the home that occur even if no fault of your own, your responsibilty, your deposit is gone the moment that you hand ...
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Dec 30,2009
Dec 30,2009
1
people found
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Ashley Charles is the worst letting agent I have ever experienced and I spent most of my life in Northern Ireland. Consider your deposit lost when you move in no matter how clean and punctual you are with rent. He is the kind of letting ...
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Nov 23,2009
Nov 23,2009
0
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I definitely need to add a comment here. I've been renting both in London and Reading for years and of all the agencies I've dealt with (which adds up to a fair few), Ashley Charles have been the best. Not only are the qualities of ...
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Jul 19, 2011
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Clearly AJ has blundered across this and is trying to mitigate the fact he's been rumbled as the worst agent in the Reading Area. The motto 'because integrity matters' is clearly highly ironic. Dreadful Company. ...
Nov 12,2009
Nov 12,2009
0
people found
this helpful
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I stumbled accross this website and have to say I am shocked at what I have read about Ashley Charles. I rented a property through them for about 15 months. They do have one the cheapest tenants fee in the area. I was in one of ...
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Oct 30,2009
Oct 30,2009
0
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I've been renting property through Ashley Charles for the last 4 years and have never had any problems in my dealings with them. They had the cheapest agent fees in the area, as well as being friendly, helpful and professional. Ashley Charles did quarterly inspections on ...
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Oct 30,2009
Oct 30,2009
0
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The thought of having strangers living in my home was abhorrent and a very scary idea for me - made worse by the fact that I work in Europe and so would need someone to manage everything for me. After being referred by a friend ...
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Oct 29,2009
Oct 29,2009
0
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Wave goodbye to your deposit :-( Gone of the days of fair wear and tear, and when was it letting agents started charging higher admin fees than my solicitor? Maybe Ashley Charles can explain? Or actually maybe they can't. Cheapest in the area for fees? ...
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Nov 03, 2009
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Oven and carpets cleaned fair enough, I agree but the fact they had not been cleaned before we moved in another matter. Solicitor is the Head Partnership in Henley On Thames. ...
Sep 01,2009
Sep 01,2009
0
people found
this helpful
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I am currently in the process of renting a property through Ashley Charles and so far so good. I have found the customer service to be very good, they're actually real people, unlike some of the other estate agents that sound like they are constantly ...
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Jul 04, 2010
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Yes all seems fine and dandy when you first meet the 'can't do enough for you' AJ from Ashley Charles. Don't worry about that faulty Shower or broken floor tile that will be fixed by the time you move in you are told reassuringly.. was it hell!! Nd six months later the cost of rectifying it is taken out of my deposit!! Never never never rent through Ashley Charles unless you don't mind losing alot of money! ...
Aug 25,2009
Aug 25,2009
0
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Absolutely awful service. They WILL try to scam every last penny out of you. You are not likely to see any of your deposit back....
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Feb 24,2009
Feb 24,2009
0
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I whole-heartedly agree. I found the company arrogant and rude.
They make their profit by adding ludicrous amounts to their referencing fees, not to mention the hefty fee you will incur if you leave so much as a pair of socks on the floor during ...
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Feb 20,2009
Feb 20,2009
1
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Ashley Charles has from the start treated us like intruders in the house we are renting. Not for one minute have we felt at home due to stringent controls on the way we use the house: for example every 3 months a representative comes to the ...
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Oct 29, 2009
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Bad all round not going into detail. Good luck getting any deposit back. And yes am real real ex Ashley Charles tennant. I would go with Elite Property Management who are much better, previous flat was with them and they were a dream compared to Ashley Charles. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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