Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Firstly, when Antonio and I went to the state agency ......”

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Jan 11,2016
Minithumbup
Robert
By: 'Almudena'
Jan 11,2016
0 people found
this helpful
Firstly, when Antonio and I went to the state agency Robert had a really friendly way speaking with us and also he gave us good advices. He was in contact with us until we found the correct property. Robert helped us a lot. Secondly, Helen ...
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Comment on agent fees
Good
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“Robert was extremely helpful and very friendly. We highly appreciated ......”

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Jan 07,2016
Minithumbup
Robert
By: 'Sarah'
Jan 07,2016
0 people found
this helpful
Robert was extremely helpful and very friendly. We highly appreciated his expertise and knowledge of the flat and would definitely recommend him :)...
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“Helena was very professional and gave all the details. She ......”

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Jan 06,2016
Minithumbup
By: 'Govind'
Jan 06,2016
0 people found
this helpful
Helena was very professional and gave all the details. She was thorough in her explanations and considered all the requests. Her email responses and phone calls were quite prompt so overall we are happy with the services....
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Comment on agent fees
I feel its a high since other agents were charging only 180. Charges needs to be reduced.
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“Thank you Helena for being courteous, professional, helpful and polite. ......”

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Nov 30,2015
Minithumbup
By: 'G'
Nov 30,2015
0 people found
this helpful
Thank you Helena for being courteous, professional, helpful and polite. It was you who sealed the deal on the purchase. Not only did you help by giving excellent local information but by always getting back in touch, organizing further viewings and helping with the lettings ...
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“I went a viewed a rental property with Helana and ......”

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Nov 27,2015
Minithumbup
By: 'Ryan'
Nov 27,2015
0 people found
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I went a viewed a rental property with Helana and found her approach very warm and welcoming from the beginning and considering the property was new to the agency she was very knowledge and thorough with the viewing. After the viewing Helena was quick to ...
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Comment on agent fees
I thought the fees were fair and very competitive
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“Very friendly and professional. Ashley was very knowledgable about the ......”

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Nov 20,2015
Minithumbup
By: 'Rachael'
Nov 20,2015
0 people found
this helpful
Very friendly and professional. Ashley was very knowledgable about the property and the area, and was honest yet approachable throughout....
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“A very professional, helpful and friendly team that works seamlessly ......”

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Nov 03,2015
Minithumbup
By: 'Uwe'
Nov 03,2015
0 people found
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A very professional, helpful and friendly team that works seamlessly to provide a great service. I was in particular impressed with their fast, efficient and very transparent communications, always keeping me, the buyer, up-to-date. Would definitely recommend.....
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“I am currently selling my property with Ascend and they ......”

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Nov 02,2015
Minithumbup
By: 'Claire'
Nov 02,2015
0 people found
this helpful
I am currently selling my property with Ascend and they have been very helpful. They are very knowledgeable about my property and the surrounding area and have given me excellent advise throughout. After having professional photographs taken and booking in several viewings, Ascend have found ...
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“I have rented with 7 different estate agents in Manchester and ......”

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Oct 30,2015
Minithumbup
Robert
James Hardern
By: 'Alexa'
Oct 30,2015
0 people found
this helpful
I have rented with 7 different estate agents in Manchester and Ascend were by far the best to date. I usually call estate agents for viewings, but instead I sent them a message via their website. Ashley Cobban got back to me the same day to ...
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“I have applying with ASCEND agent I found them lovely ......”

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Oct 29,2015
Minithumbup
Robert
By: 'Abdulhamid'
Oct 29,2015
0 people found
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I have applying with ASCEND agent I found them lovely people and good behavior They do them best way to help you thank you for ASCEND to find a property for me...
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“Very good service, received a confirmation email with the property ......”

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Oct 29,2015
Minithumbup
Robert
By: 'Emma'
Oct 29,2015
0 people found
this helpful
Very good service, received a confirmation email with the property address and clear instructions on where to meet the agent. Rob was very friendly and helpful and answered all questions thoroughly and guided me through the rental process. He also explained the small repairs and ...
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“Rob provided all information needed, quick and prompt with and ......”

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Oct 29,2015
Minithumbup
Robert
By: 'Sean88'
Oct 29,2015
0 people found
this helpful
Rob provided all information needed, quick and prompt with and questions we needed answering. Arranged a second viewing to suit us which was great! Would highly recommend for anyone looking to let a property within Manchester....
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Comment on agent fees
Agent fees reasonable and very quick process.
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“Rob has been extremely helpful throughout the process. From the ......”

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Oct 27,2015
Minithumbup
Robert
By: 'Chelsea'
Oct 27,2015
0 people found
this helpful
Rob has been extremely helpful throughout the process. From the time the enquiry was sent, we had several emails and text messages to confirm and assist on locating the property, what fees were involved and the general terms and conditions. Rob was also very friendly ...
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Comment on agent fees
Most fees were discussed up front, with the exception of the deposit protection fee. My flatmate and I assumed there would be smaller additional fees, but we would've appreciated being told about this ahead of time in order to make all financial arrangements upon paying.
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“My husband and I just moved to Manchester and we ......”

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Oct 27,2015
Minithumbup
By: 'R'
Oct 27,2015
0 people found
this helpful
My husband and I just moved to Manchester and we started searching for 1 bedroom flat to rent, but after meeting Ashley for viewing, we ended up letting a 3 bedroom apartament which we absolutely love. Ashley was kind enough during our meeting to provide us with ...
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“Rob and Nicole have been so helpful from start to ......”

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Oct 24,2015
Minithumbup
Robert
By: 'Frankie'
Oct 24,2015
0 people found
this helpful
Rob and Nicole have been so helpful from start to finish. The process of securing a property has been the easiest I have experience and that's in 8 years of renting property. I can not praise Ascend enough, professional and efficient....
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“I recently moved to Manchester from London and was in ......”

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Oct 24,2015
Minithumbup
Robert
By: 'Hareesh'
Oct 24,2015
0 people found
this helpful
I recently moved to Manchester from London and was in search of an apartment / flat to live. The search was aggressive as I had to move out of hotel stay provided by my company in 10 days and its hard to find a safe / secure place ...
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“Ashley was very friendly and engaging when showing us around ......”

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Oct 23,2015
Minithumbup
By: 'Bianca'
Oct 23,2015
0 people found
this helpful
Ashley was very friendly and engaging when showing us around the property. Ashley was able to give us lots of information about the property and the surrounding area. My partner and I felt we were able to ask any question and also have a laugh ...
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Comment on agent fees
The fees are quite expensive however with the professionalism of Ashley I believe it is over weighed due to the good service provided.
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“Ashley was a great agent to me and my sister. ......”

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Oct 23,2015
Minithumbup
By: 'Sarah'
Oct 23,2015
0 people found
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Ashley was a great agent to me and my sister. He was very polite and professional and was such an easy person to talk to. It was easy to ask him questions about each property as opposed to other agents I have met at house ...
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“He was very helpful, decent and cooperative, I would recommend ......”

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Oct 23,2015
Minithumbup
By: 'Mahmoud'
Oct 23,2015
0 people found
this helpful
He was very helpful, decent and cooperative, I would recommend him to anyone. he gives you all info that you might need....
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“I believe Robert did an excellent job showing me the ......”

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Oct 15,2015
Minithumbup
By: 'Frank'
Oct 15,2015
0 people found
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I believe Robert did an excellent job showing me the property in crumswall road. Since the time we met, he welcomed me with a great smile which made feel quite comfortable about the meeting. Once in the property, hi customer service was exceptional, keeping an ...
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“I've been looking for a new flat for the past ......”

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Sep 29,2015
Minithumbup
By: 'Allison'
Sep 29,2015
0 people found
this helpful
I've been looking for a new flat for the past couple of months and I've received very good customer service so far from Ascend Properties compared to other estate agents. They are always helpful and efficient on the telephone and send you email confirmations for ...
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“The agents were very friendly and helpful, they made me ......”

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Sep 28,2015
Minithumbup
By: 'Isabel.13'
Sep 28,2015
0 people found
this helpful
The agents were very friendly and helpful, they made me feel totally confident about the property we were looking at letting. I would be very happy to use them again I felt they were professional and approachable - very happy with the service we received!...
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Comment on agent fees
Very reasonable.
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“Initial contact : positive and efficient- fast phone call with a ......”

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Sep 25,2015
Minithumbup
By: 'Kirsten'
Sep 25,2015
0 people found
this helpful
Initial contact : positive and efficient - fast phone call with a reservation for viewing - received email for viewing - short telephone call for meeting point Viewing : - Agent was on time - Profesionnal apporach and behaviour - Friendly and open In general a positive ...
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“Both myself and Lucy were really happy with Ashley's service ......”

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Sep 24,2015
Minithumbup
By: 'Melissa'
Sep 24,2015
0 people found
this helpful
Both myself and Lucy were really happy with Ashley's service yesterday. On meeting Ashley was very friendly, smart and professional making it comfortable for Lucy and I viewing the flat. He took us up to the flat to show us around each room, telling us ...
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“It was great to be shown around the property by ......”

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Sep 24,2015
Minithumbup
By: 'Andrew'
Sep 24,2015
0 people found
this helpful
It was great to be shown around the property by Ryan. He was polite, well mannered and really had an enthusiam for his job. He could answer all our questions and had a great knowledge of the area. Many thanks Ryan...
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“I used Ascend properties to find a new home in ......”

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Sep 23,2015
Minithumbup
Robert
By: 'Julie'
Sep 23,2015
0 people found
this helpful
I used Ascend properties to find a new home in Manchester. As I recently moved to the UK, I particularly appreciated the information on the area and the candid responses I received to my questions....
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“I had a viewing about a very nice flat, my ......”

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Sep 22,2015
Minithumbup
By: 'Mariangela'
Sep 22,2015
0 people found
this helpful
I had a viewing about a very nice flat, my partner and I have been welcomed from a nice and polite member staff of Ascend properties. Ashley Cobban was very helpful and explained all the details we ask and more...He also listened all the ...
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“I saw two properties with Ryan and then Ashley both ......”

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Sep 22,2015
Minithumbup
By: 'Gnapper'
Sep 22,2015
0 people found
this helpful
I saw two properties with Ryan and then Ashley both in the Media City area of Manchester. They were both prompt and there to meet me, smartly dressed and friendly. I was impressed that they both had additional information to hand about the properties, knew ...
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“We were promised all sorts of things on viewing - ......”

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Sep 21,2015
Minithumbdown
By: 'Danielle'
Sep 21,2015
5 people found
this helpful
We were promised all sorts of things on viewing - new carpets and paint, certain furniture. When we moved into the property it was in need of paint and the carpet was filthy, amongst other things, plus it had furniture we didn't want and some ...
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What agent could do to change your mind?
Refund our deposit in a timely and professional manner, with evidence for any charges; generally communicate better; not charge tenants fees for services not rendered.
Attached Filesnbsp;
Comment on agent fees
Charged a "marketing fee" to re-let the apartment even though they had a waiting list for the building.
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“Me and my partner have viewed a few properties with ......”

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Sep 19,2015
Minithumbup
Robert
By: 'Andy'
Sep 19,2015
0 people found
this helpful
Me and my partner have viewed a few properties with Ascend and Ashley has been great and patient while we found the perfect place. He is very professional and as we are first time renters his laid back approach made both myself and my partner ...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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