Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA NALS DPS SAGEagent
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“The customer service has been very professional and Helena especially ......”

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Feb 24,2016
Minithumbup
Robert
By: 'Daniel'
Feb 24,2016
0 people found
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The customer service has been very professional and Helena especially had been very helpful with everything. Good company and professional....
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“The whole experience of finding a property with Ascend was ......”

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Feb 24,2016
Minithumbup
By: 'Emma'
Feb 24,2016
0 people found
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The whole experience of finding a property with Ascend was easy and enjoyable. Ryan was friendly, helpful and knowledgeable on the area - quick to answer any questions we had and flexible to our needs. He went above and beyond to help us secure the ...
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“Very helpful. Very clear on the property and cost of ......”

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Feb 23,2016
Minithumbup
Robert
By: 'Ryan'
Feb 23,2016
0 people found
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Very helpful. Very clear on the property and cost of the apartment. Was quick to reply with any questions. Highly recommend ascend....
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Comment on agent fees
Good
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“Excellent. Answered all questions I had regarding property. Both Rob ......”

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Feb 23,2016
Minithumbup
Robert
By: 'Sayed'
Feb 23,2016
0 people found
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Excellent. Answered all questions I had regarding property. Both Rob and Nicole were prompt and that is something that I value....
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Good
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“Fantastic welcoming to the property, knew what they were talking ......”

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Feb 17,2016
Minithumbup
By: 'Ben_Morgan'
Feb 17,2016
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Fantastic welcoming to the property, knew what they were talking about & managed to answer all the questions I had for them. So much so that I decided take the property & over the moon with my descision, thank you!...
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“Very good and professional and swift show round with everything ......”

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Feb 17,2016
Minithumbup
Robert
By: 'R'
Feb 17,2016
0 people found
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Very good and professional and swift show round with everything covered.Would highly recommend this Agent to anyone in the market....
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Good
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“So far we are very pleased with Ascend, although we ......”

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Feb 16,2016
Minithumbup
Robert
By: 'Tom'
Feb 16,2016
0 people found
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So far we are very pleased with Ascend, although we have only really had email and some telephone correspondence with them, they are always quick to reply and very helpful....
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Comment on agent fees
About the going rate
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“I find Ascend Properties company are very helpful and nice ......”

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Feb 16,2016
Minithumbup
By: 'Toochukwu'
Feb 16,2016
0 people found
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I find Ascend Properties company are very helpful and nice staff.i am so happy to rent from them and i hope to rent through them next time...
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“Rob was very warm and friendly and was happy to ......”

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Feb 16,2016
Minithumbup
Robert
By: 'eilishmccausland'
Feb 16,2016
0 people found
this helpful
Rob was very warm and friendly and was happy to answer all questions I had about the property and the area. I would happily recommend him to any of my friends!...
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Comment on agent fees
Fees were as expected, and nothing outrageous :)
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“I attended the viewing and found the estate agent extremly ......”

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Feb 15,2016
Minithumbup
Robert
By: 'Lionel'
Feb 15,2016
0 people found
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I attended the viewing and found the estate agent extremly informative and professional. He was also quick to inform us on yhe the progress about our application following our viewing....
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“The viewing was arranged only 24 hours in advance and the ......”

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Feb 15,2016
Minithumbup
Robert
By: 'Áine'
Feb 15,2016
0 people found
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The viewing was arranged only 24 hours in advance and the estate agent couldn't have been more accommodating. The viewing was professional and informative and communication following the viewing has also been excellent. We were informed almost straight away that we had been accepted for rental....
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Good
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“Friendly staff and timely reply from the team. Happy with ......”

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Feb 15,2016
Minithumbup
By: 'Satish'
Feb 15,2016
0 people found
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Friendly staff and timely reply from the team. Happy with the current move, thanks for all your help and quick replies, appreciate your efforts :)...
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Comment on agent fees
No issues with agent fees, but this fees should cover immigration charges...!!
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“This has been my first experience in renting out a ......”

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Feb 04,2016
Minithumbup
Robert
By: 'Justas'
Feb 04,2016
0 people found
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This has been my first experience in renting out a flat from a letting agency, and so far, it has been a pleasant one. I was greeted outside the property i was viewing by Robert, he was very polite and friendly, gave a nice overview ...
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Comment on agent fees
The fees are what we came to expect, and are reasonable compared to what other agencies are asking.
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“Robert and Nicole have been very helpful and the overall ......”

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Feb 02,2016
Minithumbup
Robert
By: 'Luca'
Feb 02,2016
0 people found
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Robert and Nicole have been very helpful and the overall process from finding the right home to finalising the agreement has been very efficient....
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“My husband and I chose Ascend to sell our property ......”

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Feb 02,2016
Minithumbup
By: 'PJW'
Feb 02,2016
0 people found
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My husband and I chose Ascend to sell our property in Manchester City Centre. The professional photos and walk through video arranged by Ascend really did our apartment justice. The day our apartment went to market we had a viewing and offer within 24 hours. The ...
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Comment on agent fees
Happy to pay the well earnt commission. A very fair rate.
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“Ascend were a very helpful estate agent when I was ......”

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Feb 02,2016
Minithumbup
By: 'Olivia'
Feb 02,2016
0 people found
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Ascend were a very helpful estate agent when I was trying to find a property to rent. They were easy to speak to on the phone and contact via email/text. Helena especially made the process very straight forward and I would definitely use Ascend ...
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“I was very pleased to have met Robert. He was ......”

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Feb 01,2016
Minithumbup
Robert
By: 'Robert'
Feb 01,2016
0 people found
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I was very pleased to have met Robert. He was very polite at all time and the process was very fast. I and my boyfriend closed the deal with him just a few hours after viewing of the flat....
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“Mr. Healy was very professional and friendly when showing the ......”

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Feb 01,2016
Minithumbup
Robert
By: 'Mr.'
Feb 01,2016
0 people found
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Mr. Healy was very professional and friendly when showing the flat. He was always available during the whole process to answer any questions I had either by email or phone....
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“This agency are extremely professional, friendly, easy to contact and ......”

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Feb 01,2016
Minithumbup
By: '8150daniel'
Feb 01,2016
0 people found
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This agency are extremely professional, friendly, easy to contact and very helpful. From viewing right through to signing the contract they have made life very simple - I would highly recommend them!...
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“So far Our experience with Ascend has been very pleasant ......”

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Jan 28,2016
Minithumbup
By: 'Paris'
Jan 28,2016
0 people found
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So far Our experience with Ascend has been very pleasant and surprisingly stress free! Helena was a great help from start to finish. She explained everything thoroughly and answered any questions that we had! We did have our reservations about some of the fees but ...
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Comment on agent fees
A bit pricey but once broken down we understood
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“We we're greeted on time at the specified location and ......”

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Jan 28,2016
Minithumbup
Robert
By: 'Fotini'
Jan 28,2016
0 people found
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We we're greeted on time at the specified location and shown an amazing apartment that matched all of the details of the advert!! We were so impressed with property and Rob allowed us to ask any questions we wanted. Referencing was also quick and easy ...
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Comment on agent fees
Good
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“The staff at Ascend are very polite, pleasant and helpful, ......”

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Jan 27,2016
Minithumbup
Robert
By: 'Tamara'
Jan 27,2016
0 people found
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The staff at Ascend are very polite, pleasant and helpful, and are happy to discuss and talk you through the process. The agent that showed me the property, Rob, was especially pleasant, polite and attentive. I am however disappointed with the lack of transparency on ...
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Comment on agent fees
Agent fees are per person - ƒâ€š‚£300 with VAT for two people, which is quite steep for a 1 bedroom flat where the couple is sharing. Hidden fees such as checking out fee of ƒâ€š‚£45 taken from the deposit wasn't made clear until we had committed to the property. There is a fee for your deposit to be held.
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“Rob was polite, friendly and answered all my questions in ......”

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Jan 22,2016
Minithumbup
Robert
By: 'Ashley'
Jan 22,2016
0 people found
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Rob was polite, friendly and answered all my questions in plenty of detail. I was impressed with how impartial his manner was. These factors allowed me to make an informed decision with feeling rushed or pressurized....
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Comment on agent fees
Standard, acceptible level
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“Rob has been more than helpful with me to secure ......”

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Jan 20,2016
Minithumbup
Robert
By: 'Lauren'
Jan 20,2016
0 people found
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Rob has been more than helpful with me to secure my new apartment, very consistent and i would recommend. Massive help for me to get my own place....
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“The staff (Helena, Nicole and Ryan) at Ascend could not ......”

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Jan 18,2016
Minithumbup
By: 'Phil'
Jan 18,2016
0 people found
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The staff (Helena, Nicole and Ryan) at Ascend could not have been more helpful. They were professional, courteous and did all that they could to ensure we moved into our chosen property as quickly as possible. I would recommend Ascend very highly....
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“Robert was extremely helpful throughout the property viewing and the ......”

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Jan 15,2016
Minithumbup
Robert
By: 'Talia'
Jan 15,2016
0 people found
this helpful
Robert was extremely helpful throughout the property viewing and the steps we had to take after to secure the flat, all being on the same day. Even though it had been a stressful morning for him, he was still able to remain friendly and professional ...
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Comment on agent fees
The fees seemed appropriate for the location and the help received.
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“when I was looking for a flat in let offices ......”

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Jan 13,2016
Minithumbdown
By: 'Ascend'
Jan 13,2016
0 people found
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when I was looking for a flat in let offices I found Ascend Properties. I met Helena Ford (an employee there) and she helped me a lot to looking for flat that I want. In addition every thing that I did in contract was easy ...
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“The agents were very friendly, precise and helpful to give ......”

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Jan 12,2016
Minithumbup
By: 'Emmanuel'
Jan 12,2016
0 people found
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The agents were very friendly, precise and helpful to give explanation to any questions concerning the property and Landlord. They are professionals and well trained...
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Comment on agent fees
Is high
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“I appreciate what he did for us , he was very ......”

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Jan 12,2016
Minithumbup
Robert
By: 'Yousiff'
Jan 12,2016
0 people found
this helpful
I appreciate what he did for us , he was very kindly and friendly. So thanks I appreciate what he did for us , he was very kindly and friendly. So thanks...
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“Both very friendly and helpful. I met Rob in person ......”

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Jan 12,2016
Minithumbup
Robert
By: 'rutterest92'
Jan 12,2016
0 people found
this helpful
Both very friendly and helpful. I met Rob in person for a viewing and he was polite, courteous, organised and informed. He helped me to be very efficient in securing my property, talking me through the steps and what I needed to do to take ...
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Comment on agent fees
Fairly industry standard. Good.
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties