Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Really happy and satisfied with Ascend. They are so organised ......”

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Jul 05,2016
Minithumbup
By: 'Nikolas'
Jul 05,2016
0 people found
this helpful
Really happy and satisfied with Ascend. They are so organised and friendly staff and we've received a great customer service! Every time we rang we had a very friendly voice on the phone ready to help with any issues. I highly recommend them and I ...
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Comment on agent fees
So satisfied with the agent's fees.
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“A good viewing, very informative. Very helpful with all the ......”

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Jul 05,2016
Minithumbup
By: 'Ryan'
Jul 05,2016
0 people found
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A good viewing, very informative. Very helpful with all the questions I had. Only issue is they were slightly late and it was unclear where to wait for them to arrive....
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Comment on agent fees
Good
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“Slow, unprofessional, don't respond to the clients' needs and don't ......”

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Jul 05,2016
Minithumbdown
By: 'Natalia'
Jul 05,2016
32 people found
this helpful
Slow, unprofessional, don't respond to the clients' needs and don't think as a customer. Fail to adopt to client's situation and even threaten to put pressure. fail to resolve issues (have been waiting for repairs for 6 months! and just gave up and moved out). still ...
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Comment on agent fees
bad.
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By: Adam Stephenson
Jul 06, 2016
View all comments (1)
We apologise that you feel this way. At this point, we would like to note that we made every effort to rectify your issue on two occasions – both of which were carried out successfully, albeit some remedial work was still required. The final report we have on our records did not outline an issue, but more of a concern that the issue had returned. Our contractor was sent away by you and limited information was given to a member of our team when we attempted to diagnose over the telephone. Permi ...

“Is a good apartmaent in a convenient area for us. ......”

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Jul 04,2016
Minithumbup
Robert
By: 'Anyi'
Jul 04,2016
0 people found
this helpful
Is a good apartmaent in a convenient area for us. The agency members have provided Good service and prontly respond....
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Comment on agent fees
Good
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“I am very pleased with the service that you and ......”

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Jul 04,2016
Minithumbup
By: 'Chloe'
Jul 04,2016
0 people found
this helpful
I am very pleased with the service that you and your team provided to me and my partner. I would definility recommend to my friends and family to use this agency in future....
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Comment on agent fees
Everything was fine
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“My partner and I are very happy with the service ......”

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Jul 04,2016
Minithumbup
By: 'Chloe'
Jul 04,2016
0 people found
this helpful
My partner and I are very happy with the service Nicole has provided to us. She was very quick in dealing with us aswell as helpful....
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Comment on agent fees
Good
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“For weeks my partner and I had ben trying to ......”

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Jul 04,2016
Minithumbup
By: 'Dillon'
Jul 04,2016
0 people found
this helpful
For weeks my partner and I had ben trying to contact various letting agents in Manchester, trying to secure tenancy somewhere in Salford or the City Centre. Unfortunately, as we currently live in Australia, all agents were quick to shut us down, stating various reasons ...
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Comment on agent fees
Good. Coming from Sydney, Australia, the fees involved were very affordable in comparison to what is expected here. In comparison to other letting agencies in Manchester, Ascend's fees were quite competitive.
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“Robert was very friendly, he has excellent communication skills and ......”

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Jun 30,2016
Minithumbup
Robert
By: 'Alex'
Jun 30,2016
0 people found
this helpful
Robert was very friendly, he has excellent communication skills and he answered all my queries regarding the apartment and the process to secure the property....
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“Nicole has been most helpful in progressing our sons rental ......”

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Jun 30,2016
Minithumbup
By: 'Debbie'
Jun 30,2016
0 people found
this helpful
Nicole has been most helpful in progressing our sons rental situation . We viewed the property on Tuesday and today is Thursday and everything has now been completed and we are ready to move him in . This was especially important to us as the whole family ...
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Comment on agent fees
good
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“I have looked for guidance from many property agents, letting ......”

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Jun 29,2016
Minithumbup
By: 'Thomas'
Jun 29,2016
0 people found
this helpful
I have looked for guidance from many property agents, letting agents and businesses of the such and unfortunately, not everyone seems to place a high value on customer satisfaction and service. This is why I can safely and assuredly say that Ascend Properties is a ...
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Comment on agent fees
Totally fair. Clearly laid out. Simple payment methods.
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“I am really happy for the apartment I am renting ......”

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Jun 29,2016
Minithumbup
Robert
By: 'GA'
Jun 29,2016
0 people found
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I am really happy for the apartment I am renting and I found good properties just in this agency. I found also reasonable fees and very helpful agents....
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Comment on agent fees
good
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“Everyone I've dealt with has a great sense of professionalism ......”

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Jun 29,2016
Minithumbup
By: 'MattCerrone'
Jun 29,2016
0 people found
this helpful
Everyone I've dealt with has a great sense of professionalism and urgency to progress quickly. Thanks all. Looking forward to moving in....
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“Rob was very friendly, welcoming and helpful from the beginning.......”

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Jun 28,2016
Minithumbup
Robert
By: 'Ksenija'
Jun 28,2016
0 people found
this helpful
Rob was very friendly, welcoming and helpful from the beginning. Showed around, told about the property and left very good impression. Also, he was helping along, regards fees procedure and necessary details to be provided. All together he made part of application process easy and ...
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“Rob has done an excellent job, he was very helpful ......”

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Jun 13,2016
Minithumbup
Robert
By: 'Magki'
Jun 13,2016
0 people found
this helpful
Rob has done an excellent job, he was very helpful professional and easy to deal with. All the way through the process he has been very cooperating. A big thank you to him and all the staff in the office....
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“Had my viewing with Robert. Polite and helpful. Also helpful ......”

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Jun 13,2016
Minithumbup
Robert
Lora Barker
By: 'Chis'
Jun 13,2016
0 people found
this helpful
Had my viewing with Robert. Polite and helpful. Also helpful with any questions via email and phone calls. Dealt with Laura via email, very helpful and made all the documents easy signing easy and straight foward...
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Comment on agent fees
Good and get alot more than you pay for
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“Great experience using Ascend for renting in the city centre. ......”

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Jun 07,2016
Minithumbup
By: 'Gabrielle'
Jun 07,2016
0 people found
this helpful
Great experience using Ascend for renting in the city centre. Terrie was very helpful, enthusiastic and professional on each of the visits we did that day before we found the perfect flat. He even helped me source nearby parking for the flat....
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Comment on agent fees
A little high compared to others, but felt the service was representative of the cost.
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“We are a young couple moving into our first property ......”

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Jun 06,2016
Minithumbup
By: 'Hayley'
Jun 06,2016
0 people found
this helpful
We are a young couple moving into our first property together. Terrie was really helpful showing us around the flat and answering all our questions there and then. Within minutes of the viewing, Terrie had agreed everything for us with the Landlord. Terrie and all ...
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Comment on agent fees
Although the fees seem high, admittedly I have come across other Agencies whose fees are much higher. Either way, it didn't put us off renting the property.
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“Robert was very friendly and helpful. He gave a very ......”

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Jun 06,2016
Minithumbup
Robert
By: 'Alexa'
Jun 06,2016
0 people found
this helpful
Robert was very friendly and helpful. He gave a very good tour of the flat, and explained in great detail about the fees and the contract. Highly recommended!...
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“Robert is a great agent! He is always accessible and ......”

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Jun 02,2016
Minithumbup
Robert
By: 'Kristina'
Jun 02,2016
0 people found
this helpful
Robert is a great agent! He is always accessible and quickly reply to any our our questions that occur during the rental process, which makes it much easier and stress- free....
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Comment on agent fees
Agent's fees where average.
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“Nicole's customer service and assistance with organising our move has ......”

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Jun 01,2016
Minithumbup
By: 'Karis'
Jun 01,2016
0 people found
this helpful
Nicole's customer service and assistance with organising our move has been fantastic, we have received great communication and all of our referencing and documentation has been completed with ease....
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“Renting through Ascend was a fast and very easier process, ......”

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Jun 01,2016
Minithumbdown
By: 'Jake'
Jun 01,2016
0 people found
this helpful
Renting through Ascend was a fast and very easier process, I felt that I received very good service from the viewing to the referencing process. All my queries were answered fast and comprehensively. I would recommend this estate agent to anyone....
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“Nicole was thorough and personable. She answered all the questions ......”

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May 30,2016
Minithumbup
By: 'MJ'
May 30,2016
0 people found
this helpful
Nicole was thorough and personable. She answered all the questions I had and was very organised. Nicole made me view Ascend as a very professional estate agents that I would recommend based on my experience so far....
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Comment on agent fees
Bad. Keep adding up.
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“Terrie was really helpful while we were looking for a ......”

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May 27,2016
Minithumbup
By: 'Rhys'
May 27,2016
0 people found
this helpful
Terrie was really helpful while we were looking for a new flat. He showed me around 3 flats in one go and when I wanted to view one again he got it arranged for the same day. Great customer service....
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“After looking for a 2 bed flat for over 6 weeks- me ......”

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May 25,2016
Minithumbup
By: 'Beth'
May 25,2016
0 people found
this helpful
After looking for a 2 bed flat for over 6 weeks- me and a friend found a property online on Ascend (through rightmove) and we were able to view it straight away! The whole team at Ascend have been extremely helpful throughout the whole process; answering all ...
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Comment on agent fees
Agent Fees were reasonable and fair! (Cheaper than most other city estate agents fees)
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“Great agent, gave a fully comprehensive tour of the flat ......”

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May 24,2016
Minithumbup
Robert
By: 'Matt'
May 24,2016
0 people found
this helpful
Great agent, gave a fully comprehensive tour of the flat and also showed a seperate option within the building. Took time with me and answered all questions well....
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Comment on agent fees
The agents fees are regular conpared with other agents
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“Very friendly and helpful staff. They reply to emails quickly ......”

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May 24,2016
Minithumbup
By: 'Greg'
May 24,2016
0 people found
this helpful
Very friendly and helpful staff. They reply to emails quickly to resolve any issues faced. Would absolutely use again in the future....
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Comment on agent fees
Agents fees seem pretty fair and are competitive with other firms.
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“Rob was really friendly and helpful and answered all the ......”

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May 23,2016
Minithumbup
Robert
By: 'Emily'
May 23,2016
0 people found
this helpful
Rob was really friendly and helpful and answered all the questions I've had so far. He's also responded quickly and other staff members have so far, made the process very easy- thanks!...
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“Every member of staff at Ascend have been so helpful ......”

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May 19,2016
Minithumbup
By: 'Emily'
May 19,2016
0 people found
this helpful
Every member of staff at Ascend have been so helpful and patient whilst helping us find the flat we really loved! Helena especially has kept in constant contact with us, answering all the questions, helping us understand all of the information and making us feel ...
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Comment on agent fees
Agent fees are fair! You expect prices to be higher in a city centre, especially Manchester, ascend have been patient whilst we worked out funds ect!
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“I went into the office to arrange a viewing for ......”

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May 18,2016
Minithumbup
By: 'Thomas'
May 18,2016
0 people found
this helpful
I went into the office to arrange a viewing for that day, Ryan was brilliant in getting it all sorted and told me the fees upfront. I got to the property and was very surprised to find an agent was there on time! Already happy, ...
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Comment on agent fees
The fees are simple and transparent. Single agents fee. Single legally required "Right to Rent" fee. Single deposit fee. No BS "check in/check out" fee.
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“Terrie was super lovely and helpful, explained everything well and ......”

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May 18,2016
Minithumbup
By: 'Sophie'
May 18,2016
0 people found
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Terrie was super lovely and helpful, explained everything well and it was a really positive experience! Would definitely recommend Ascend....
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

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Individual Branch Awards

Manchester, M3



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