Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Ascend are a professional and organised agency. Every time I ......”

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Aug 16,2016
Minithumbup
By: 'Simon'
Aug 16,2016
0 people found
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Ascend are a professional and organised agency. Every time I have tried to contact them they have been available and replied quickly. I would recommend them to anyone wanting to let a property....
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Comment on agent fees
The agency fees, I found to be a little high based on other flats I have rented in the past.
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“What can I say, the service received from initial chat, ......”

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Aug 16,2016
Minithumbup
By: 'Al'
Aug 16,2016
0 people found
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What can I say, the service received from initial chat, to the exchange and completion of my apartment was outstanding. I'd lived in my apartment for over 12 years and was naturally a little anxious about moving, the market, how my place would be received, and ...
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“I was very impressed with the professional and friendly service ......”

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Aug 15,2016
Minithumbup
By: 'Abi'
Aug 15,2016
0 people found
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I was very impressed with the professional and friendly service we received from Ascend. They were punctual, organised and went out of their way to accommodate all of our requests - I would definitely recommend them to a friend as they were by far the ...
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“I have just bought my first property and wanted to ......”

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Aug 15,2016
Minithumbup
Robert
By: 'Thanks'
Aug 15,2016
0 people found
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I have just bought my first property and wanted to say a big thankyou to both Rob & Ryan from Ascend. Both the guys always answered my many phone calls and queries about the process. Ryan in particular helped towards the end of the process push ...
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Comment on agent fees
There were no fees on my side as the buyer, unsure of the vendors ..
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“Absolutely fantastic service from Ascend Properties. The whole process was ......”

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Aug 15,2016
Minithumbup
By: 'James'
Aug 15,2016
0 people found
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Absolutely fantastic service from Ascend Properties. The whole process was as easy as I could have imagined, and any issues were swiftly resolved. I couldn't have asked for a better service....
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“Excellent customer service from Helena who was extremely helpful in ......”

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Aug 15,2016
Minithumbup
By: 'Steven'
Aug 15,2016
0 people found
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Excellent customer service from Helena who was extremely helpful in securing a new flat for us, when due to unforeseen circumstances out first choice fell through. All staff are very helpful on the phone with any queries or concerns, and we will definitely continue to ...
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Comment on agent fees
Standard agency fees, nothing unreasonable in the requests
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“Helena and Nicole dealt with our tenancy process. Both very ......”

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Aug 15,2016
Minithumbup
By: 'Matthew'
Aug 15,2016
0 people found
this helpful
Helena and Nicole dealt with our tenancy process. Both very nice, professional and always willing to help. Helena was the first individual we met and she took our details, agency payment and secured our property in the office - nice and easy. Nicole was the ...
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Comment on agent fees
The best in Manchester we came across, more expensive elsewhere. Still unsure as to why agency fee's are so high.
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“Helena was great when paid our agencies fees etc. However, ......”

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Aug 15,2016
Minithumbup
By: 'Lauren'
Aug 15,2016
0 people found
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Helena was great when paid our agencies fees etc. However, a few costs were not mentioned, for example the immigration fee, the check in fee and the deposit fee. The staff in the agency made us feel very comfortable and were great with helping us ...
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Comment on agent fees
Most reasonable fees we have seen compared to other manchester estate agents. However ‚£300 is still quite steep, as I am still unsure what this payment is for?
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“I have recently agreed to move into Delta Point and ......”

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Aug 12,2016
Minithumbup
By: 'Cameron'
Aug 12,2016
0 people found
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I have recently agreed to move into Delta Point and Ascend have been professional from start to finish. Despite the pretty excessive fees the service has been commendable....
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Comment on agent fees
Steep
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“Moving from NI, I was worried about being on a ......”

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Aug 12,2016
Minithumbup
By: 'Rebecca'
Aug 12,2016
0 people found
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Moving from NI, I was worried about being on a short time scale for sorting somewhere to live but Nicole was a great help. From being super accommodating at fitting me in for a viewing to helpfully reviewing the properties with us to getting my ...
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“All handled very professionally. Kept in constant contact throughout the ......”

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Aug 12,2016
Minithumbup
By: 'Angela'
Aug 12,2016
0 people found
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All handled very professionally. Kept in constant contact throughout the process via email which was reassuring. Prompt responses. Very helpful with all my questions and queries. Would recommend....
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Comment on agent fees
Agents fees were reasonable. Cheaper than others I had been quoted.
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“Me and my friends had most contact with Aaron who ......”

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Aug 10,2016
Minithumbup
By: 'Hannah'
Aug 10,2016
0 people found
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Me and my friends had most contact with Aaron who showed 2 of us around the property and was really helpful. I personally couldn't make it to the viewing so had all communication with him over the phone. He was really informative and helpful with information ...
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Comment on agent fees
Good
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“Robert has been very helpful and courteous during our contract ......”

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Aug 10,2016
Minithumbup
Robert
By: 'Isaac'
Aug 10,2016
0 people found
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Robert has been very helpful and courteous during our contract period. Everything was done efficiently and with clear notice. Our viewing of the property was enjoyable and punctual and I feel he has been very transparent about Ascend's requirements. 4 stars rather than 5 purely for minor ...
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“I moved to Manchester last July after a bad experience ......”

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Aug 05,2016
Minithumbup
By: 'Recommend'
Aug 05,2016
0 people found
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I moved to Manchester last July after a bad experience with another agency I was hesitant to find another property and go through it all over again, but ascend have been amazing to me and my housemate - nothing was too much trouble and we ...
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Comment on agent fees
I didn't mind the agency fees.
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“This is not my first time to deal with Ascend, ......”

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Aug 05,2016
Minithumbup
Robert
By: 'Thamer'
Aug 05,2016
0 people found
this helpful
This is not my first time to deal with Ascend, and I believe that the Ascend team have been extremely helpful. Robert explained everything in professional manner. I strongly recommend Ascend....
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“From the first tour round the flat to sorting out ......”

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Aug 05,2016
Minithumbup
By: 'J'
Aug 05,2016
0 people found
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From the first tour round the flat to sorting out all of the administration when signing, Ascend have been extremely helpful in making the process quick, easy and painless. This was especially appreciated as a first time renter....
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“Rob was really friendly and helpful. He gave a detailed ......”

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Aug 04,2016
Minithumbup
Robert
By: 'Laurie'
Aug 04,2016
0 people found
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Rob was really friendly and helpful. He gave a detailed tour of each property we viewed and answered all of our questions really well. He understood what we were looking for and sent us relevant properties and information through via email....
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Comment on agent fees
Very reasonable.
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“My friend and I are about to move into our ......”

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Aug 01,2016
Minithumbup
By: 'Danielle0212'
Aug 01,2016
0 people found
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My friend and I are about to move into our flat. We looked round a few properties with various estate agents but Ascend were by far the most professional! The property is fab & the information given was really helpful! Everything was explained to us fully & ...
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Comment on agent fees
Good
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“Helena Ford is the most helpful agent I have ever ......”

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Jul 27,2016
Minithumbup
By: 'Rebecca'
Jul 27,2016
0 people found
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Helena Ford is the most helpful agent I have ever found! After over a month of looking with other agencies (with pressure to rent unsuitable properties/being forgotten about at one viewing where the agent turned up two hours late/not being called back in ...
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“We are three students moving into our first home together ......”

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Jul 25,2016
Minithumbup
By: 'Natasha,'
Jul 25,2016
0 people found
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We are three students moving into our first home together and Helena has been extremely helpful in answering all of our questions as we are very blind in renting and needed a lot of help! Upon viewing the house she was very informative and answered ...
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Comment on agent fees
Quite high but still affordable.
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“Terrie was very helpful and knowledgeable. He didn't make us ......”

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Jul 23,2016
Minithumbup
By: 'Roisin'
Jul 23,2016
0 people found
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Terrie was very helpful and knowledgeable. He didn't make us feel pressured and it was a really pleasant viewing...
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Comment on agent fees
expected for the city centre
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“Really great team, really friendly and made the whole process ......”

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Jul 23,2016
Minithumbup
Robert
By: 'Sorrel'
Jul 23,2016
0 people found
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Really great team, really friendly and made the whole process really simple and easy to follow, great for a first time renter!...
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Comment on agent fees
Good, but that is without any other experience to judge against.
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“Very sweet and helpful agent. He showed us around a ......”

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Jul 19,2016
Minithumbup
By: 'Charli'
Jul 19,2016
0 people found
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Very sweet and helpful agent. He showed us around a flat that we ended up taking the very same day. Dealt with our requests quickly and without hesitation. Costs and rental process explained clearly to us even though we are new to the market....
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Comment on agent fees
Pricey but worth it for the good service
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“Fairly good estate agent and got us into our propert ......”

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Jul 14,2016
Minithumbup
By: 'Josh'
Jul 14,2016
0 people found
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Fairly good estate agent and got us into our propert fairly quickly, along with being adaptable with move in dates when we changed our mind. Fees were fairly high as compared to other letting agents ive dealt with in the past....
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“Ascend properties had been very prompt in handling issues and ......”

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Jul 14,2016
Minithumbup
By: 'Suganth'
Jul 14,2016
0 people found
this helpful
Ascend properties had been very prompt in handling issues and receptive to me during the whole letting process and the experience had been very good for me until now. I would highly recommend Ascend to everyone who would respect quality and standards....
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Comment on agent fees
They are bit high on the Agent's fees compared to that in the market, but they were open in telling us upfront and explaining everything to us before we pay them.
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“Our viewing was with Rob. He was very friendly, helpful ......”

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Jul 12,2016
Minithumbup
Robert
By: 'Jakub'
Jul 12,2016
0 people found
this helpful
Our viewing was with Rob. He was very friendly, helpful and had a great knowledge of the property. We left the viewing well informed. Throughout the whole process Rob was very helpful, he was even willing to show us the apartment two times. We are ...
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“Ascend have made our move so much easier. They are ......”

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Jul 11,2016
Minithumbup
Lora Barker
By: 'Megan'
Jul 11,2016
0 people found
this helpful
Ascend have made our move so much easier. They are great at communicating and are always available when we have needed them. Helena was extremely friendly when we first viewed the property and kept ion contact after the viewing. Overall, Ascend have provided an excellent ...
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Comment on agent fees
The fees are quite high but for the quality of service and level of professionalism it is totally worth it.
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“Rob was very friendly and showed us all of the ......”

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Jul 08,2016
Minithumbup
Robert
By: 'Gemma'
Jul 08,2016
0 people found
this helpful
Rob was very friendly and showed us all of the facilities available in the apartment block and flat at our viewing. We're now in the process of signing for the property and submitting all documentation, which is proving to be very simple (much better than ...
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Comment on agent fees
As expected in central Manchester
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“Our experience with Ascend was fantastic. Our viewing with Rob ......”

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Jul 07,2016
Minithumbup
Robert
By: 'CaitlinDunn'
Jul 07,2016
0 people found
this helpful
Our experience with Ascend was fantastic. Our viewing with Rob was professional and well informed, and once we expressed our interest in the property all other viewings were cancelled and the Lettings process began within an hour of us leaving the viewing. Other members of ...
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Comment on agent fees
Good, the lowest in the region
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“Terrie was professional yet very personable. He arrived punctually and ......”

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Jul 06,2016
Minithumbup
By: 'Alex'
Jul 06,2016
0 people found
this helpful
Terrie was professional yet very personable. He arrived punctually and gave a thorough showing of the flat which we ended up going for. He answered any questions I had quickly by email or by phone. Definitely recommend him....
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Comment on agent fees
The fees are a little on the pricey side but not unreasonable.
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

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Manchester, M3



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