Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Images & Videos

“Got a fab viewing off Terrie loved the property actually ......”

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Oct 20,2016
Minithumbup
By: 'Kate'
Oct 20,2016
0 people found
this helpful
Got a fab viewing off Terrie loved the property actually looked bigger in person than online which is usually unheard of. Answered all our questions. Very friendly would defiantly recommend. Can't wait to move in !!...
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“I've had a great experience with this company. They are ......”

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Oct 19,2016
Minithumbup
By: 'HannaRose'
Oct 19,2016
0 people found
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I've had a great experience with this company. They are efficient, professional, knowledgeable and friendly. Terrie is great at his job, answered all my questions & has been easy to contact throughout the whole process....
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Comment on agent fees
Average fees
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“The service that we had from the agent it was ......”

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Oct 14,2016
Minithumbup
Robert
By: 'GV'
Oct 14,2016
0 people found
this helpful
The service that we had from the agent it was excellent and we are very pleased with the apartment and the price....
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Comment on agent fees
good
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“One of the best agencies I've come across, very helpful ......”

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Oct 12,2016
Minithumbup
Robert
By: 'Jez'
Oct 12,2016
0 people found
this helpful
One of the best agencies I've come across, very helpful quick to respond and transparent with pricing and the overall process....
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“Rob was very friendly and answered all the questions I ......”

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Oct 12,2016
Minithumbup
Robert
By: 'Robert'
Oct 12,2016
0 people found
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Rob was very friendly and answered all the questions I had. He also sent a useful reminder text after the viewing about the fees and process of securing the property....
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Comment on agent fees
Similar to those charged by other agents.
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“Ascend were very helpful attentive in organising a viewing. Terrie ......”

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Oct 06,2016
Minithumbup
By: 'James'
Oct 06,2016
0 people found
this helpful
Ascend were very helpful attentive in organising a viewing. Terrie showed us round and was ready to show the place on time. Unfortunately we were a little late but he waited for us and was very understanding. He has been very helpful with the application ...
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Comment on agent fees
The fees are good.
Was this helpful? Yes

“Yeah he's pretty good and helpful, shame he is an ......”

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Oct 06,2016
Minithumbup
Robert
By: 'Dave'
Oct 06,2016
0 people found
this helpful
Yeah he's pretty good and helpful, shame he is an arsenal fan. Don't think they are going to do better than Spurs need to get rid of wenger to progress.,...
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Comment on agent fees
Okay
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“He was very quick and clear over email. I could ......”

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Oct 05,2016
Minithumbup
Robert
By: 'Laura'
Oct 05,2016
0 people found
this helpful
He was very quick and clear over email. I could not ask for a more efficient service. Very helpful and reliable...
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Comment on agent fees
Good
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“Would like to thank Rob for his tireless efforts in ......”

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Oct 05,2016
Minithumbup
Robert
By: 'James'
Oct 05,2016
0 people found
this helpful
Would like to thank Rob for his tireless efforts in helping us secure a place in Salford. He was in contact with us, even whilst on his holidays. A very professional and helpful agent....
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Comment on agent fees
Fees are somewhat expensive, but you get what you pay for.
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“Get quite enough information about the property, and some kindly ......”

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Oct 05,2016
Minithumbup
By: 'Roger'
Oct 05,2016
0 people found
this helpful
Get quite enough information about the property, and some kindly notice from Terrie. Application deal very efficient, especially I'm a bit in a rush. Thanks a lot buddy....
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“The appointment and information was fast and concise. Robert made ......”

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Oct 05,2016
Minithumbup
Robert
By: 'Lewis'
Oct 05,2016
0 people found
this helpful
The appointment and information was fast and concise. Robert made maximum effort to get the process running as quick as possible. Thank you...
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Comment on agent fees
Agency fees are an unavoidable cost within this day in age.
Was this helpful? Yes

“Rob was brilliant - he was there on site to ......”

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Sep 28,2016
Minithumbup
Robert
By: 'Will_B'
Sep 28,2016
0 people found
this helpful
Rob was brilliant - he was there on site to show the property, and dealt with all queries quickly. He provided all information about fees up front - so there were no hidden costs. Then, when I rang him to secure the property, he walked ...
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Comment on agent fees
The fees were very good - and made clear up front.
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“Very easy, fully online process. Rob was nice and made ......”

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Sep 27,2016
Minithumbup
Robert
By: 'Alex'
Sep 27,2016
0 people found
this helpful
Very easy, fully online process. Rob was nice and made everything simple. Friendly and polite staff. Would recommend Ascend to everyone....
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Comment on agent fees
Relatively high. Would have been much simpler if the fees were combined in a single fee. Instead of multiples fees like "Check-in fee", "Check-out fee", "Tenant Deposit protection fee" and so in.
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“I had excellent service from Ascend, our interest in the ......”

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Sep 26,2016
Minithumbup
Robert
By: 'Arianne'
Sep 26,2016
0 people found
this helpful
I had excellent service from Ascend, our interest in the property beginning with a very upbeat showing given by Ryan Mullender and completed by fluent contact and information from Robert Healy. Ascend were very proactive in answering phone calls and any questions we had...
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Comment on agent fees
The agent fees were rather high and I would've been highly disappointed if there was a problem with my application
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“It was great working with Rob. He helped us all ......”

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Sep 23,2016
Minithumbup
Robert
By: 'Timi'
Sep 23,2016
0 people found
this helpful
It was great working with Rob. He helped us all through the process with the right information when needed. I would recommend Ascend to friends....
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Comment on agent fees
Good
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“Thank you to Terrie who showed us around - nice ......”

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Sep 23,2016
Minithumbup
By: 'Dan'
Sep 23,2016
0 people found
this helpful
Thank you to Terrie who showed us around - nice and friendly plus he turned up on time. The company has been easy to deal with and the whole process has been relatively straightforward - looking forward to moving in!...
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Comment on agent fees
Fees are higher than I would have thought
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“Terrie was really nice and showed me everything around the ......”

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Sep 22,2016
Minithumbup
By: 'Valentina'
Sep 22,2016
0 people found
this helpful
Terrie was really nice and showed me everything around the property, then left me on my own to take some photos. In the end, he was very clear with all fees that are included and what the process is, if I decided to rent the ...
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Comment on agent fees
They are okay, but wouldn't go higher.
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“Terrie was very helpful and knowledgeable about the propertie and ......”

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Sep 21,2016
Minithumbup
By: 'Nick'
Sep 21,2016
0 people found
this helpful
Terrie was very helpful and knowledgeable about the propertie and it's surrounding areas. Terrie made me feel confident and comfortable about the property and the service I would be receiving from him....
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Comment on agent fees
Good
Was this helpful? Yes

“Terrie was very friendly. He seemed to know the properties ......”

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Sep 21,2016
Minithumbup
By: 'Libby'
Sep 21,2016
0 people found
this helpful
Terrie was very friendly. He seemed to know the properties really well. Would recommend him and Ascend in the future. :)...
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“I went for a viewing on Dale Avenue, no longer ......”

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Sep 18,2016
Minithumbdown
By: 'Alex'
Sep 18,2016
5 people found
this helpful
I went for a viewing on Dale Avenue, no longer than 2 minutes after the viewing I rang the office to see where I go next. I said I'm prepared to put my application fee's in and secure it. He told me I couldn't do that ...
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Was this helpful? Yes
By: Adam Martin
Oct 20, 2016
View all comments (1)
Hi Alex, Thanks for the feedback as we always want it good or bad. I can say however that on this occasion, I dealt with it and I did advise you that the Landlord went for a family to rent the house as you were sharing with your friend and this wasn't what she was looking for unfortunately. We have others properties that potentially take people sharing so please keep your eye on our website. Adam ...

“Terrible experience. Went to view two properties which bore no ......”

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Sep 15,2016
Minithumbdown
By: 'djp84'
Sep 15,2016
31 people found
this helpful
Terrible experience. Went to view two properties which bore no relation whatsoever to the pictures posted on the website. In fact i'd be surprised if they were even in the same building. The website did warn that pictures were for 'marketing purposes only' so I ...
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Was this helpful? Yes
By: Adam Stephenson
Sep 16, 2016
View all comments (1)
Thanks for your feedback. We are disappointed you didn't like the property you viewed. As you mentioned, we did caveat this particular listing stating that the images were not an indicative interpretation of this property. Unfortunately with tenanted properties, we have no control over how they are presented at the time of viewing. We are also surprised at your comments regarding our fees as we feel we are very competitive in the market place, please refer to this article for further guidance - ...

“Terrie showed me round the flat I was interested in, ......”

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Sep 08,2016
Minithumbup
By: 'Dave'
Sep 08,2016
0 people found
this helpful
Terrie showed me round the flat I was interested in, he was very friendly and answered all my questions easily. Correspondence by text and email has been fast and easy and I'd recommend Ascend to anyone....
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“Terrie has been wonderful from the beginning of our flat ......”

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Sep 06,2016
Minithumbup
By: 'Chloe'
Sep 06,2016
0 people found
this helpful
Terrie has been wonderful from the beginning of our flat search, always full of knowledge and completely understanding when we had viewings with properties that weren't for us. He's been fantastic and continues to be just as helpful through our application process....
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Comment on agent fees
The application fee was quite expensive but we do appreciate this is what pays for Terrie's hard work.
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“An excellent, friendly, professional service from everyone at Ascend properties. ......”

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Sep 06,2016
Minithumbup
By: 'Kata_B'
Sep 06,2016
0 people found
this helpful
An excellent, friendly, professional service from everyone at Ascend properties. We have received answers for every question we had quickly, the all process went really smoothly. Terrie was extremely helpful from the beginning, nothing was too much trouble for him....
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Comment on agent fees
Reasonable
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“Brilliant agent, very knowledgeable about the area and property and ......”

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Sep 06,2016
Minithumbup
By: 'Adam'
Sep 06,2016
0 people found
this helpful
Brilliant agent, very knowledgeable about the area and property and was an example of how estate business should be done. Very helpful with processes after the viewing, explaining the processes that need to be completed and when. Played a large role in the choosing of ...
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Comment on agent fees
They are clear from the start and are fair.
Was this helpful? Yes

“Really easy process, Terrie was brilliant and made everything really ......”

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Sep 05,2016
Minithumbup
By: 'Bry'
Sep 05,2016
0 people found
this helpful
Really easy process, Terrie was brilliant and made everything really simple. Would happily recommend Ascend to everyone as they were great from start to finish....
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Comment on agent fees
Good
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“Found Terrie to be informative,efficient and very friendly.All ......”

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Sep 05,2016
Minithumbup
By: 'Kate'
Sep 05,2016
0 people found
this helpful
Found Terrie to be informative,efficient and very friendly.All questions and concerns answered very quickly,we have found this to be a pleasant and stress free experience.Refreshing to conduct business with someone so experienced in his industry....
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Comment on agent fees
Fair
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“I sold a property with Ascend Properties and was very ......”

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Sep 02,2016
Minithumbup
By: 'CC86'
Sep 02,2016
0 people found
this helpful
I sold a property with Ascend Properties and was very happy with the service I received throughout. They were very professional, had detailed knowledge of the building and the local property market. I received an offer at asking price and Ascend Properties were on hand ...
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“Fantastic service particularly by Natalie Martin, We rented a house ......”

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Sep 02,2016
Minithumbup
By: 'First'
Sep 02,2016
0 people found
this helpful
Fantastic service particularly by Natalie Martin, We rented a house through them for a couple of years and the decided to sell. Excellent service both renting and through the selling process. Nothing was too much trouble & always helpful & friendly and answered all my questions with ...
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Comment on agent fees
Good
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“Ascend manage a small portfolio of properties for me and ......”

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Aug 31,2016
Minithumbup
Lora Barker
By: 'M'
Aug 31,2016
0 people found
this helpful
Ascend manage a small portfolio of properties for me and I genuinely cannot recommend them highly enough. The service I receive is consistently great across the board. My properties are almost always let and they take all the hassle away from being a landlord and ...
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Comment on agent fees
Very good
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

Regional Awards won by Ascend Properties

Individual Branch Awards

Manchester, M3



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Ascend Properties