Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Rob was extremely personable and helpful throughout the entire letting ......”

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Mar 23,2017
Minithumbup
Robert
By: 'Josh'
Mar 23,2017
0 people found
this helpful
Rob was extremely personable and helpful throughout the entire letting process, there to explain things and answer questions with immediate response and always willing to help. Would not hesitate to recommend....
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Comment on agent fees
Reasonable fee, lower than I have paid previously.
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“Very friendly. Well dressed. Was knowledgeable on the property. Patient. ......”

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Mar 23,2017
Minithumbup
Robert
By: 'Scottiano'
Mar 23,2017
0 people found
this helpful
Very friendly. Well dressed. Was knowledgeable on the property. Patient. Had a sense of humour. Couldn't expect more from him tbh...
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Comment on agent fees
Standard
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“Absolutely first rate agent. Friendly, welcoming, and informative. He gave ......”

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Mar 23,2017
Minithumbup
Robert
By: 'Niall'
Mar 23,2017
0 people found
this helpful
Absolutely first rate agent. Friendly, welcoming, and informative. He gave us a wonderful tour of what will be our new flat and was then extremely professional, efficient, and clear when it came it the application process. I couldn't recommend him highly enough....
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Comment on agent fees
Excellent.
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“Good quick service and friendly easy to work with staff. ......”

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Mar 23,2017
Minithumbup
Robert
By: 'Ryan'
Mar 23,2017
0 people found
this helpful
Good quick service and friendly easy to work with staff. Rob who took us around the properties on the viewing was very enthusiastic and answered all our questions really well, and the staff since have all been very helpful in making my first experience renting ...
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Comment on agent fees
Good
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“Awful company. I walked for an hour in the rain ......”

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Mar 18,2017
Minithumbdown
By: 'Looking'
Mar 18,2017
34 people found
this helpful
Awful company. I walked for an hour in the rain to a viewing they turned up for half an hour late. When they finally got there they realised they didn't have the keys, the excuse for which was 'I only really do this on Saturdays, ...
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Was this helpful? Yes
By: Adam Stephenson
Mar 21, 2017
View all comments (2)
We have spoken to our negotiator who conducted all our viewings on Saturday and he doesn’t have the same sequence of events, we would love the opportunity to speak to you about this and investigate further. Please contact Ryan Mullender who manages our Deansgate branch on 0161 637 8336. ...

“Rob and Suzanne are one of the best letting agents ......”

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Mar 17,2017
Minithumbup
Robert
By: 'Raghavendra'
Mar 17,2017
0 people found
this helpful
Rob and Suzanne are one of the best letting agents I have met. They very well understand the customer expectations and clarifies the questions/queries raised by customers....
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Comment on agent fees
I guess agent fees could have been lesser for 2 applicants.
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“Terrible agency, rude staff, unprofessional manner, loads of attitude. Do ......”

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Mar 13,2017
Minithumbdown
By: 'Raghdaa'
Mar 13,2017
35 people found
this helpful
Terrible agency, rude staff, unprofessional manner, loads of attitude. Do not solve or fix any problems with the property, lack of cooperation, do not care about the tenants, not even landlords if they let their properties get damaged on purpose. If you choose this agency ...
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Comment on agent fees
High fees and nothing in return!!
Was this helpful? Yes
By: Raghdaa
Mar 28, 2017
View all comments (2)
You still don't want to blame your negligence for escalating the damage. Daah when it takes you over 6 weeks to start looking into repairing do you expect the manifestation to just sit there and wait for you right? Others have written reviews on how you don't respond to repairs for a month and more. This is just what you are used to doing. ...

“The Agency were completely considerate of my needs. As a ......”

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Mar 13,2017
Minithumbup
Robert
By: 'Grace'
Mar 13,2017
0 people found
this helpful
The Agency were completely considerate of my needs. As a recent graduate Rob went above and beyond to ensure I could afford to move out closer to work opportunities which I really appreciated. The process was very quick and they kept me up to date ...
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Comment on agent fees
The Agent's fees are very reasonable
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“I would like to say as a landlord how efficient ......”

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Mar 13,2017
Minithumbup
Faye Newton
By: 'M&M'
Mar 13,2017
0 people found
this helpful
I would like to say as a landlord how efficient and professional Living Quarter are as a Letting Agent. Previous experience with a very reputable company did not work out so I was advised to use Living Quarter. 4 months down the line it's been the ...
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Comment on agent fees
Excellent fees rates for the quality of service they provide.
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“Adam has been fantastically efficient and informative in the arrangement ......”

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Mar 10,2017
Minithumbup
Adam Stephenson
By: 'Jacqueline'
Mar 10,2017
1 people found
this helpful
Adam has been fantastically efficient and informative in the arrangement and ongoing management of my property. He always deals with any issues quickly and effectively. Thanks Adam!...
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Comment on agent fees
Very respectable/affordable fee structure.
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“Rob arrived on time to show us around the apartment ......”

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Feb 22,2017
Minithumbup
Robert
By: 'SarahH2'
Feb 22,2017
0 people found
this helpful
Rob arrived on time to show us around the apartment in Alto and was really helpful and informative throughout the viewing. He explained the process and terms really well and was happy to answer any questions we had. Really happy with the service....
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“Thoroughly professional and reliable. On time, and knowledgable. Was able ......”

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Feb 21,2017
Minithumbup
By: 'Denis'
Feb 21,2017
0 people found
this helpful
Thoroughly professional and reliable. On time, and knowledgable. Was able to answer all questions and followed up promptly on all actions agreed....
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Comment on agent fees
Fair and reasonable
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“We received very good customer service from ascend agents. very ......”

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Feb 17,2017
Minithumbup
By: 'LD'
Feb 17,2017
0 people found
this helpful
We received very good customer service from ascend agents. very informative and helped us make a good decision. very friendly and approachable. they respond to all enquiries promptly....
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“These estate agents were brilliant to say the least. Enthusiastic ......”

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Feb 17,2017
Minithumbup
Robert
By: 'Maariya'
Feb 17,2017
0 people found
this helpful
These estate agents were brilliant to say the least. Enthusiastic whilst showing us around. Rob was great he knew the answers to all of my questions. I talked to Terrie on the phone dealing with other enquiries and requests and he was just as lovely. ...
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Comment on agent fees
The fees are not the worst I have seen, however maybe the same fee for both single and joint applications would be a bonus.
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“Probably the best service we have received whilst viewing any ......”

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Feb 17,2017
Minithumbup
By: 'Sam'
Feb 17,2017
0 people found
this helpful
Probably the best service we have received whilst viewing any property in all my years of renting and viewing flats. Aaron had all the required information, was prompt, not at all pushy but gave us a good account of the property. Definitely recommend using Ascend ...
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Comment on agent fees
The fees were a little more than we are used to and the third party checker company were overly thorough and I was shocked by the fact we had to pay for the passport check with these. something we have never seen before.
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“Could not fault the service from you. Ryan originally arranged ......”

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Feb 17,2017
Minithumbup
Robert
By: 'Sophie'
Feb 17,2017
0 people found
this helpful
Could not fault the service from you. Ryan originally arranged the flat viewing, and I was met by rob. Rob went through all the details (more than I was expecting) he had an open and honest approach which I could not fault. He has quickly ...
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Comment on agent fees
Agent fees were good, nice to have joint fees
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“It was very pleasant to work with Ascend in the ......”

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Feb 03,2017
Minithumbup
By: 'Maria'
Feb 03,2017
0 people found
this helpful
It was very pleasant to work with Ascend in the process of selling our apartment. Ryan and his team did a fantastic work by obtaining a high number of viewings, making the correct follow up to each visit, providing us their accurate feedback when requested, ...
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“After a smooth transition into my new flat (thanks to ......”

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Jan 11,2017
Minithumbup
By: 'Thomas'
Jan 11,2017
0 people found
this helpful
After a smooth transition into my new flat (thanks to Ascend) I then unfortunately had a very turbulent 3 months due to personal circumstances. This meant that I was behind with rent and felt fearful of this effecting my relationship with the letting agents and any ...
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“Rob was a pleasure to deal with, being knowledgeable about ......”

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Jan 09,2017
Minithumbup
Robert
By: 'RobD'
Jan 09,2017
0 people found
this helpful
Rob was a pleasure to deal with, being knowledgeable about the property and chatty and unpushy. He kept me in the loop over the offer period and it was a shame in some ways that he stepped back from the sale once the offer had ...
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Comment on agent fees
Nothing to compare it against - so not sure.
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“I've been a customer of Living Quarter for several years ......”

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Jan 06,2017
Minithumbup
By: 'Mr'
Jan 06,2017
0 people found
this helpful
I've been a customer of Living Quarter for several years now and can highly recommend them. I've also had experience of using other agents in the area previously but none met my expectations or came up to the mark like Living Quarter do which is ...
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Comment on agent fees
Fees very competitive
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“An excellent company to deal with.Sorting references was done ......”

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Jan 05,2017
Minithumbup
By: 'Mr'
Jan 05,2017
0 people found
this helpful
An excellent company to deal with. Sorting references was done in under 24 hours and Adam has been a gentleman to deal with. Would highly recommend....
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Comment on agent fees
Fees are in keeping with current marketplace
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“On meeting me at the property Robert Healy was pleasant, ......”

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Dec 28,2016
Minithumbup
Robert
By: 'GCAL'
Dec 28,2016
0 people found
this helpful
On meeting me at the property Robert Healy was pleasant, professional, informative & above all helpful throughout. His follow up & assistance during the entire process was five star....
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Comment on agent fees
I understand the requirement but felt a little disappointed that a UK citizen from birth was charged to prove his eligibility.
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“Smooth service from start to finish, including viewing the rental ......”

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Dec 21,2016
Minithumbup
By: 'Mr'
Dec 21,2016
0 people found
this helpful
Smooth service from start to finish, including viewing the rental property through to move in day. No issues at all, very friendly and polite service....
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Comment on agent fees
In Line with other local agents, and agents I have previously used.
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“We received a professional yet friendly service from Aaron. Everything ......”

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Dec 21,2016
Minithumbup
By: 'Adam'
Dec 21,2016
0 people found
this helpful
We received a professional yet friendly service from Aaron. Everything went smoothly, he was always at the end of the phone whenever needed and answered all our questions. They made the whole process of moving stress-free. Definitely would recommend Ascend. Thank you for your help ...
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Comment on agent fees
Reasonable
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“Rob was incredibly helpful and a very lovely chap indeed. ......”

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Dec 20,2016
Minithumbup
Robert
By: 'Sarah'
Dec 20,2016
0 people found
this helpful
Rob was incredibly helpful and a very lovely chap indeed. He was warm and friendly while showing us around the apartment and has been there every step of the way if I ever had any questions. Olivia was also very helpful when we went into ...
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Comment on agent fees
Fine.
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“I recently sold my property with Ascend. They were extremely ......”

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Dec 16,2016
Minithumbup
Robert
By: 'Tom'
Dec 16,2016
0 people found
this helpful
I recently sold my property with Ascend. They were extremely professional, efficient, friendly and are great at what they do! I would highly recommend them to anyone looking to sell their property!!...
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Comment on agent fees
Good
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“As a professional landlord for over 15 years I know exactly ......”

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Dec 16,2016
Minithumbup
By: 'W.'
Dec 16,2016
0 people found
this helpful
As a professional landlord for over 15 years I know exactly what I need from an agent. Living Quarter are my preferred agent in Manchester. The team are very experienced and above all reliable. The Lettings team are very thorough keeping the tenants and myself happy. ...
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Comment on agent fees
Very fair
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“Found Adam An the staff very easy to deal with ......”

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Dec 14,2016
Minithumbup
Faye Newton
By: 'SR'
Dec 14,2016
0 people found
this helpful
Found Adam An the staff very easy to deal with Full of helpful Banter Stayed within Brentwood court Ellesmere park for 8 months any issues were dealt with quickly !!!! I would recommend Living quarters Monton for rental purposes An would certainly not hesitate to use them ...
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Comment on agent fees
Ok
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“This company has managed our property for the last few ......”

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Dec 13,2016
Minithumbup
Faye Newton
By: 'Cas2cavs'
Dec 13,2016
0 people found
this helpful
This company has managed our property for the last few years. Professional service and very quick to react to phone calls and emails. They are extremely helpful and are quick to sort out any problems - from tenants concerns to maintenance and utility companies. Fully ...
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Comment on agent fees
Agents fees are in line with usual charges. I believe we get value for money.
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“Bought a house recently with LQ. Can't thank them enough ......”

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Dec 12,2016
Minithumbup
By: 'Justine'
Dec 12,2016
0 people found
this helpful
Bought a house recently with LQ. Can't thank them enough for their help. Easy to contact and always return calls. I actually feel they did just as much as the solicitors to ensure that the transaction went through as quickly as painlessly as possible. Adam ...
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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Manchester, M3



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