Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Theo had a friendly vibe and was ver punctual to ......”

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Jun 16,2017
Minithumbup
By: 'Cwalker96'
Jun 16,2017
0 people found
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Theo had a friendly vibe and was ver punctual to the viewing. He helped talk through potential fees etc before we placed a deposit which was useful...
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“Very friendly. Very helpful. Was happy to answer any questions ......”

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Jun 14,2017
Minithumbup
Robert
By: 'Joel.'
Jun 14,2017
0 people found
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Very friendly. Very helpful. Was happy to answer any questions we had and was a big part in us taking our accommodation...
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Comment on agent fees
Standard. Apart from £20 immigration check (what even is that!?)
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“Aaron has been great! He was very well presented and ......”

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Jun 13,2017
Minithumbup
By: 'Daria'
Jun 13,2017
0 people found
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Aaron has been great! He was very well presented and really professional. He showed us around the property and explained everything we needed to know. He informed us straight away about the additional fees and worked out the estimation for it all. He was happy ...
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Good
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“James is so far a professional agent. He was helpful, ......”

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Jun 13,2017
Minithumbup
James Hardern
By: 'Alex&Peter'
Jun 13,2017
0 people found
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James is so far a professional agent. He was helpful, friendly, I called him with a question and he got back to me straight away, he was very fast in order to help us to secure our property. It's been a speedy, safe and good ...
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Comment on agent fees
James is very freindly and professional and most importantly, he explained us things in detail with good patience.
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“Both Ascend Properties and Aaron were very helpful in helping ......”

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Jun 10,2017
Minithumbup
By: 'Sarah'
Jun 10,2017
0 people found
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Both Ascend Properties and Aaron were very helpful in helping us find the right property. Aaron was extremely professional and was able to answer any question we had. Aaron worked with us very quickly to help secure the property we wanted. I would definitely recommend ...
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Comment on agent fees
Good
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“Aaron was very helpful with helping us secure this property. ......”

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Jun 10,2017
Minithumbup
By: 'Sean'
Jun 10,2017
0 people found
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Aaron was very helpful with helping us secure this property. He was quick to reply to messages and kept us informed throughout the process....
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“Aaron was extremely professional, and courteous towards myself and my ......”

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Jun 08,2017
Minithumbup
By: 'Penny'
Jun 08,2017
0 people found
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Aaron was extremely professional, and courteous towards myself and my roommate. In the past we have felt patronised by certain estate agencies and so his approach to us was welcome and refreshing. He made the whole process simple and easy for us to understand, whilst ...
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Comment on agent fees
Good
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“Genuinely happy with the service so far. Courtney was helpful, ......”

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Jun 08,2017
Minithumbup
By: 'Sophie'
Jun 08,2017
0 people found
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Genuinely happy with the service so far. Courtney was helpful, friendly, knowledgeable, not pushy and with a bit of banter unlike agents I've dealt with in the past who are either a) all about the figures b) boring and awkward. I called him with a ...
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Comment on agent fees
A lot of different fees to pay but not unlike other city centre agents.
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“Courtney was very clear with the costs and property details ......”

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Jun 07,2017
Minithumbup
By: 'Tegan'
Jun 07,2017
0 people found
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Courtney was very clear with the costs and property details and was very helpful throughout all of our viewings. Very happy with service....
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“I really liked the service proposed by Ascend Properties to ......”

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Jun 07,2017
Minithumbup
By: 'Adrián'
Jun 07,2017
0 people found
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I really liked the service proposed by Ascend Properties to find a good accommodation in Liverpool. Although we had a small problem with the keys of a flat that I was supposed to view, they contacted me to rearrange the view of the flat as ...
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“Good organisation and excellent help from Suzanne. Very smooth and ......”

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Jun 06,2017
Minithumbup
By: 'Joe'
Jun 06,2017
0 people found
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Good organisation and excellent help from Suzanne. Very smooth and easier process than I thought. Found the online tennant check confusing....
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Comment on agent fees
Seemed more expensive than most places we looked at, more fees.
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“After parting company with an agent who had failed to ......”

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Jun 06,2017
Minithumbup
Adam Stephenson
Robert
By: 'Keith'
Jun 06,2017
1 people found
this helpful
After parting company with an agent who had failed to rent our property during 5 months, we moved to Ascend and the property was tenanted within 3 days, and at an improved rental figure from before!. Rob Healey found the tenant and Adam Stephenson is managing the ...
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Comment on agent fees
Ascend charge the standard rates within the industry.
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“Courtney was extremely professional, very friendly and approachable. He answered ......”

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Jun 05,2017
Minithumbup
By: 'chloe'
Jun 05,2017
0 people found
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Courtney was extremely professional, very friendly and approachable. He answered all of of questions that he could and gave honest opinions if he didnt know the answer and how we could go about finding the answer to that question. He gave us a breakdown of ...
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“Courtney was very helpful and honest. His possitive and cheerful ......”

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Jun 03,2017
Minithumbup
By: 'Lenka'
Jun 03,2017
0 people found
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Courtney was very helpful and honest. His possitive and cheerful aproach was wery appreciated as well as efficiency. Everything went smoothly and quickly! Thanks for that....
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“Agent guided through every bit of detail of what is ......”

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Jun 02,2017
Minithumbup
By: 'Isaac'
Jun 02,2017
0 people found
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Agent guided through every bit of detail of what is included in the property and all questions were answered with a confident and understanding response, Agent went through a breakdown of all fees and listed what had to be done when etc which was very ...
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“Haven't had much dealings with them but from what I've ......”

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Jun 02,2017
Minithumbup
By: 'StudentDiva'
Jun 02,2017
0 people found
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Haven't had much dealings with them but from what I've seen so far they seem to have a quick turnaround time for taking applications and payments. I have spoke to someone (maybe Alison) on the phone and she was polite. Perhaps to early in the ...
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Comment on agent fees
Average
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“Courtney was truly an exceptional agent, indeed. he was very ......”

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Jun 01,2017
Minithumbup
By: 'Junghyun'
Jun 01,2017
0 people found
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Courtney was truly an exceptional agent, indeed. he was very talented with much knowledge on the property and helpful to negotiate with the landlord....
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“Very friendly staff, cheerful to talk to. Most importantly, explained ......”

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May 31,2017
Minithumbup
Robert
By: 'gummybear'
May 31,2017
0 people found
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Very friendly staff, cheerful to talk to. Most importantly, explained things in detail with good patience. Overall, very professional and helpful....
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Comment on agent fees
In general, I think the agent fee is too much for a tenant to pay. Hence, I am not entirely happy with the amount that I pay (NOTHING TO DO WITH THIS SPECIFIC AGENT!). This agent charged the average of what is the current rate in Manchester at the moment, so it is just a normal fee.
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“Both Rob and Suzy were very professional and helpful through ......”

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May 31,2017
Minithumbup
Robert
By: 'Anna'
May 31,2017
0 people found
this helpful
Both Rob and Suzy were very professional and helpful through the application process. Their excellent communication and personal approach to my case allowed me to get my dream flat even though my partner, who is moving in along with me, was abroad for family matters. ...
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Comment on agent fees
There is few extra fees apart from deposit, which is itself quite high comparing to rent, administration fee is higher than in other agencies I checked with and also there's a insurance for provided furniture required. Overall, quite expensive, considering other agencies costs.
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“Ascend staff were very helpful, they explained everything while viewing ......”

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May 26,2017
Minithumbup
By: 'Diana'
May 26,2017
0 people found
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Ascend staff were very helpful, they explained everything while viewing the property and then called me to go through the paperwork and explain every step. I would highly recommend them!...
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Comment on agent fees
Ascend have a number of fees, including check-in and check-out fees. However, they have been very efficient in the renting process.
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“Theo was a great help in sorting my tenancy and ......”

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May 26,2017
Minithumbup
By: 'Joe'
May 26,2017
0 people found
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Theo was a great help in sorting my tenancy and very friendly. Fees at Ascend seemed reasonable compared to other agents, and process very efficient....
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Comment on agent fees
Reasonable
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“Lovely guy! The process has had to be very quick ......”

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May 24,2017
Minithumbup
By: 'Fulham'
May 24,2017
0 people found
this helpful
Lovely guy! The process has had to be very quick for us and Aaron has jumped to help us at all our needs. Tentative and Accommodating and still helping us with any questions we have. Massive thanks to him for working with us and helping ...
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“Required a viewing from this agency on a tuesday, by ......”

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May 23,2017
Minithumbup
By: 'behanyforrester'
May 23,2017
0 people found
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Required a viewing from this agency on a tuesday, by friday had the viewing and by 7 days later already signed contract and other essential forms. Very quick working, motivated agency and Negotiator, Theo Perkin. Our first time viewing property and going through an agency, so ...
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Comment on agent fees
Agent's fees are fairly priced and justified.
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“Courtney has been a fantastic help with finding the perfect ......”

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May 19,2017
Minithumbup
By: 'Kai'
May 19,2017
0 people found
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Courtney has been a fantastic help with finding the perfect property. He's also made the process completely clear and easy for both me and my flatmate, and been completely open about any costs we may face - a rarity I've found! I'd definitely recommend both ...
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“Both Rob and Suzanne have been great throughout the whole ......”

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May 17,2017
Minithumbup
Robert
By: 'Millies'
May 17,2017
0 people found
this helpful
Both Rob and Suzanne have been great throughout the whole proces and have been really quick to reply and sort everything out; From the viewing to dealing with paperwork!...
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“Very friendly, easy to talk to and very helpful from ......”

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May 11,2017
Minithumbup
Robert
By: 'Natasa'
May 11,2017
0 people found
this helpful
Very friendly, easy to talk to and very helpful from start to end (booking a viewing, seeing an apartment, closing a deal etc)...
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“First time viewing and renting a property. Rob was very ......”

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May 11,2017
Minithumbup
Robert
By: 'Abi'
May 11,2017
0 people found
this helpful
First time viewing and renting a property. Rob was very friendly and willing to respond to all the questions we had to ask. He met us outside the property and gave us all the information about the building. He then gave us a tour around ...
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Comment on agent fees
Good
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“Appalled at the lack of care for it's customers. The ......”

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May 10,2017
Minithumbdown
By: 'Kyran'
May 10,2017
35 people found
this helpful
Appalled at the lack of care for it's customers. The property I am in has mould growing in the bedroom and living room. I called and spoke to Mark and his works were "Open your windows" "Take you wet shoes out the bedroom" I do ...
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Was this helpful? Yes
By: Ascend Properties
Jun 24, 2019
View all comments (2)
Thank you for your review, at Ascend we pride ourselves on offering the highest level of service at all times so it is always disappointing to receive reviews such as this. I have investigated the issues raised within your review and note you lived in a modern apartment block with double glazing. These apartments are well insulated and unfortunately this means, if the property is not well heated and ventilated appropriately you will suffer from condensation. Condensation is the occupiers respons ...

“Courtney was very friendly and made me understand everything I ......”

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May 10,2017
Minithumbup
By: 'confident'
May 10,2017
0 people found
this helpful
Courtney was very friendly and made me understand everything I needed to know exceptionally well. he is very confident in his job and sold the place to me within minutes! 100% recommend him....
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Comment on agent fees
pretty reasonable
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“Aaron was very helpful and accommodating during the entire process ......”

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May 08,2017
Minithumbup
By: 'Sanjna'
May 08,2017
0 people found
this helpful
Aaron was very helpful and accommodating during the entire process of finding our new flat. He dealt with all our queries and doubts professionally and further helped us negotiate a move in date of our choice with the landlord. Would highly recommend....
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Comment on agent fees
Good
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

Awards won by Ascend Properties

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Individual Branch Awards

Manchester, M3



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