Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Theo was very helpful, Quick to answer any questions and ......”

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Aug 23,2017
Minithumbup
By: 'Doug'
Aug 23,2017
0 people found
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Theo was very helpful, Quick to answer any questions and deal with any issues. made the process easy and stress free....
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good
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“Theo was really helpful with everything, being my first time ......”

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Aug 23,2017
Minithumbup
By: 'NicholasReynolds'
Aug 23,2017
0 people found
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Theo was really helpful with everything, being my first time moving on my own. He made the process a lot easier....
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Comment on agent fees
Great
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“A Smooth and pleasant experience. Great communication and professionalism from ......”

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Aug 23,2017
Minithumbup
By: 'James'
Aug 23,2017
0 people found
this helpful
A Smooth and pleasant experience. Great communication and professionalism from the agent who took us around. By far the best experience I've had agent/staff wise in Manchester...
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Comment on agent fees
About on par with other agents around manchester.
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“I have always received a good service from Faye. She ......”

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Aug 23,2017
Minithumbup
Faye Newton
By: 'Jac'
Aug 23,2017
0 people found
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I have always received a good service from Faye. She is very professional at all times and is very prompt with any quieries raised....
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“Suzie was available throughout the process and was very responsive ......”

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Aug 23,2017
Minithumbup
By: 'VM'
Aug 23,2017
1 people found
this helpful
Suzie was available throughout the process and was very responsive which eased a bit of anxiety as I have had worse experiences in the past. I am yet to move in but I am confident things will go smoothly....
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“I find Faye Newton very good at her job, extremely ......”

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Aug 23,2017
Minithumbup
Faye Newton
By: 'Derek'
Aug 23,2017
0 people found
this helpful
I find Faye Newton very good at her job, extremely efficient, very thorough about the property she looks after. Most helpful when a job need to be taken care of and needs workmen to do the job,Faye always seems to knows the man with ...
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Comment on agent fees
I have found LivingQuarters fees very good! particularly for the service you get. Well done to ALL the staff at the Monton Office!!
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“Very organised and diligent towards the tenants and viewers. Managed ......”

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Aug 23,2017
Minithumbup
By: 'Alibek'
Aug 23,2017
0 people found
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Very organised and diligent towards the tenants and viewers. Managed to deal with lots of viewers efficiently at the same time without having anyone waiting. Good experience overall....
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“Adam and faye have always been accommodating. since we moved ......”

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Aug 23,2017
Minithumbup
Faye Newton
By: 'lance'
Aug 23,2017
0 people found
this helpful
Adam and faye have always been accommodating. since we moved in any issues we have had with the property have been resolved very quickly and without stress. would recommend certainly...
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good
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“Courtney was professional, well presented and courteous. He ensured we ......”

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Aug 23,2017
Minithumbup
By: 'Eleanor'
Aug 23,2017
0 people found
this helpful
Courtney was professional, well presented and courteous. He ensured we knew when he was on his way to the viewing and where to meet him. He also managed to look professional when he arrived despite just having to sort out a flat tyre. The viewing ...
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Comment on agent fees
The fees are average for Manchester.
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“Theo was very enthusiastic showingt the property so it made ......”

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Aug 22,2017
Minithumbup
By: 'Ismael'
Aug 22,2017
0 people found
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Theo was very enthusiastic showingt the property so it made me feel comfortable seeing the flat. Also he was very knowledge at any information relate to the flat that i asked so it made my decission very easy. And he was very punctual. Thnak you ...
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“After a bit of initial trouble getting into the property ......”

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Aug 22,2017
Minithumbup
By: 'ben'
Aug 22,2017
0 people found
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After a bit of initial trouble getting into the property for the viewing, everything went well. Theo knew all the relevant information, was quick with answers and overall very helpful....
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Comment on agent fees
The £240 did seem excessively high, way beyond agent fees that I'd previously encountered - I assume Ascend's overheads must be pretty hefty. However I did pay it as I liked the property and needed a new place fairly urgently. If I had more time to look at other properties though, the £240 agent's fee would certainly have put me off making an application.
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“Both of these staff members really have contributed to such ......”

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Aug 22,2017
Minithumbup
By: 'Charlotte'
Aug 22,2017
0 people found
this helpful
Both of these staff members really have contributed to such an easy-flowing experience of finding a lovely new home for me and my boyfriend. Ryan was friendly, quick and efficient in getting us booked in for a viewing and providing us with initial information and ...
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Comment on agent fees
For students I believe there should be an extended time frame to pay the first rent instalment in line with student loan, just to make it a less stressful hit, as it can look like a huge sum of money to pay upfront initially. However it has still been a breeze, as we were willing to find that extra bit of money for this amazing apartment.
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“Aaron and Suzanne have been extremely helpful through and I ......”

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Aug 21,2017
Minithumbup
By: 'Sarah'
Aug 21,2017
0 people found
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Aaron and Suzanne have been extremely helpful through and I have been kept up today through out the application process. I would highly recommend....
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Comment on agent fees
Fees are higher that other estate agents. Deposit was 6 weeks rent instead of the usual 4 weeks with other agents.
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“My viewing with Courtney was great, he was on time ......”

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Aug 21,2017
Minithumbup
By: 'Anna'
Aug 21,2017
0 people found
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My viewing with Courtney was great, he was on time outside the property and very welcoming. He was very clear about all the details and gave me enough time to have a proper look at the property. Courtney was very friendly and polite and made ...
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Good
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“The house moving was a complete nightmare, until we realised ......”

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Aug 19,2017
Minithumbup
Elaine Hulme
By: 'stu'
Aug 19,2017
0 people found
this helpful
The house moving was a complete nightmare, until we realised THE ESTATE AGENT could help.We can only say the team at LIVING QUARTER were invaluable especially NATALIE.Nothing was too much trouble for them and they kept us informed more than the solicitors did....
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Comment on agent fees
good
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By: Natalie Martin
Aug 19, 2017
View all comments (1)
Thank you for your lovely feedback that has just popped up in my inbox! It is a pleasure and what I am here for. Wishing you all the luck for your new start & new home. Nat ...

“Everybody I have dealt with has been friendly and professional, ......”

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Aug 18,2017
Minithumbup
By: 'Claudia'
Aug 18,2017
0 people found
this helpful
Everybody I have dealt with has been friendly and professional, and the process has been quick and easy which was important for me as I was looking to move in as soon as possible....
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Comment on agent fees
Fees are quite high compared to other estate agents I have dealt with.
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“We had great service all round from the team at ......”

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Aug 18,2017
Minithumbup
By: 'John'
Aug 18,2017
0 people found
this helpful
We had great service all round from the team at Ascend, applied, let and moved in inside 2 weeks. Thanks!...
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Comment on agent fees
Fees were rather high, with more of smaller items adding up as well as the deposit and application fee - overall over £2k spent including first rent and deposit just to move.
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“Courtney was really helpful, personable and was able to answer ......”

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Aug 18,2017
Minithumbup
By: 'Emma'
Aug 18,2017
0 people found
this helpful
Courtney was really helpful, personable and was able to answer all my questions with great detail. He also explained all the fees easily which made it more understandable. Overall he made the process stress free and his customer service was exceptional....
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Good
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“It has been a great experience renting a beautiful and ......”

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Aug 18,2017
Minithumbup
By: 'Rahaf'
Aug 18,2017
0 people found
this helpful
It has been a great experience renting a beautiful and spacious apartment with your help. Thank you for making it easy to do so, and I am looking forward to moving in....
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Comment on agent fees
Good
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“Reliable and efficient from the very start - was punctual ......”

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Aug 16,2017
Minithumbup
By: 'Kal'
Aug 16,2017
0 people found
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Reliable and efficient from the very start - was punctual for the viewing and delivered fantastic service by informing us of the basics and effectively attending to all our queries....
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Comment on agent fees
Good
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“From arranging the viewing I was impressed by level of ......”

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Aug 16,2017
Minithumbup
By: 'Kieran'
Aug 16,2017
0 people found
this helpful
From arranging the viewing I was impressed by level of customer service I received over the phone. Upon our viewing, I really appreciated this agents honesty and friendly manner when showing us around our apartment viewing....
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Comment on agent fees
good
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“Very happy with ascend property service. They helped as much ......”

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Aug 15,2017
Minithumbup
By: 'Umar'
Aug 15,2017
0 people found
this helpful
Very happy with ascend property service. They helped as much as they could and all other staff showed good professionalism towards me...
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“I was really impressed with the service during viewings of ......”

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Aug 14,2017
Minithumbup
By: 'Megan'
Aug 14,2017
0 people found
this helpful
I was really impressed with the service during viewings of the property. Courtney broke down all the costs and was clear with all the fees that would occur during the rental process. He was really helpful in answering any questions we had. When going through ...
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“Theo was very professional, and he arrived earlier than the ......”

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Aug 14,2017
Minithumbup
By: 'Sergiu'
Aug 14,2017
0 people found
this helpful
Theo was very professional, and he arrived earlier than the meeting time. He showed us around and was able to answer all our questions....
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Comment on agent fees
They are slightly higher compared to other agencies.
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“Courtney was courteous and friendly, and very much sold the ......”

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Aug 14,2017
Minithumbup
By: 'Matt'
Aug 14,2017
0 people found
this helpful
Courtney was courteous and friendly, and very much sold the property I was interested in. He was a tad late, but that was forgivable given the stellar job he did helping me through it all....
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Comment on agent fees
His fees were pretty much standard.
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“Courtney met us at the property in a timely manner. ......”

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Aug 14,2017
Minithumbup
By: 'Ben'
Aug 14,2017
0 people found
this helpful
Courtney met us at the property in a timely manner. He was chatty throughout the viewing, and broke down the costs in a clear and precise way....
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Comment on agent fees
Good
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“Loved the flat, and Theo was great at showing us ......”

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Aug 12,2017
Minithumbup
By: 'Olivia'
Aug 12,2017
0 people found
this helpful
Loved the flat, and Theo was great at showing us around, we also went back another time after calling up as we wanted to see the flat straight away, and Theo said we could come there and then so we were very happy...
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Comment on agent fees
Good
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“The best agency in Manchester.At first, everything was a ......”

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Aug 11,2017
Minithumbup
Robert
By: 'Sung-IL'
Aug 11,2017
0 people found
this helpful
The best agency in Manchester. At first, everything was a bit delayed since I was contacting them from South Korea, however Robert was trying his best to find a suitable property for us and we finally secured one that we like! :] Very kind and trustworthy ...
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Comment on agent fees
Good.
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“Theo was quick to action. We loved an apartment which ......”

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Aug 11,2017
Minithumbup
By: 'Marie'
Aug 11,2017
0 people found
this helpful
Theo was quick to action. We loved an apartment which was very popular. He told us exactly what to do to secure the apartment as soon as we can and rang us straight after his next viewing. Which we appreciated....
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Comment on agent fees
I have no feelings good or bad about the Agent's fees.
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“Helpful and informative staff both on the phone and in ......”

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Aug 11,2017
Minithumbup
By: 'TM'
Aug 11,2017
0 people found
this helpful
Helpful and informative staff both on the phone and in person during viewings. However, we were unable to view one of the two properties we were due to look at because of access issues. Otherwise a generally good experience....
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Comment on agent fees
*The application fee seems broadly in line with other agents. The 'check-in' fee was a bit of a surprise (not mentioned at any point as far as I can remember) and not something I've experienced before.
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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