Ascend Properties
4.7/5, 1805 reviews
94% recommended
90% sales valuation accuracy
94% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Built on higher standards
Ascend | Property for sale or rent | built on higher standards

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 94% £30,000 £400,000
Lettings 88% 88% £315 £3,575
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 3 1537 103 38 0 34 1 41 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“.Ascend properties were very helpful towards me. Courtney one of ......”

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Oct 18,2017
Minithumbup
By: 'Reni'
Oct 18,2017
0 people found
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.Ascend properties were very helpful towards me. Courtney one of the estate agents took us round two properties and was very nice and friendly. He was professional and honest and made it very easy for us to decide on a property with ascends. The service ...
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Comment on agent fees
Good
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“Very helpful estate agent who responded to all correspondence quickly ......”

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Oct 18,2017
Minithumbup
Robert
By: 'Emily'
Oct 18,2017
0 people found
this helpful
Very helpful estate agent who responded to all correspondence quickly and was very attentive. Made the whole process quick and easy....
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Comment on agent fees
Fees high but in line with other agents
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“Courtney was great from the start, being very helpful and ......”

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Oct 16,2017
Minithumbup
By: 'Olly'
Oct 16,2017
0 people found
this helpful
Courtney was great from the start, being very helpful and going out his way in order to help us secure our apartment....
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Comment on agent fees
Good standard fee's
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“Both guys were very helpful throughout the whole application process. ......”

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Oct 13,2017
Minithumbup
By: 'Laurynas'
Oct 13,2017
0 people found
this helpful
Both guys were very helpful throughout the whole application process. Aaron showed us the places around was being very informative and friendly. Meanwhile Ryan helped us and guided through the document part! Definitely going to be using this agency again in the future !...
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Comment on agent fees
Reasonable
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“Me and my girlfriend have decided to move in together ......”

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Oct 12,2017
Minithumbup
Robert
By: 'Roman'
Oct 12,2017
0 people found
this helpful
Me and my girlfriend have decided to move in together this year and as we were looking for flats/apartments we approached Ascend properties and on our viewing a guy named Robert. He was really useful with answering all our questions and his positive attitude ...
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Comment on agent fees
Fees always be with all agencies but for what they’ve helped us with and we got they were friendly
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“Beth was really helpfull organising viewings and kept me updated ......”

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Oct 12,2017
Minithumbup
Robert
By: 'Kelsey'
Oct 12,2017
0 people found
this helpful
Beth was really helpfull organising viewings and kept me updated Rob was a great help viewing the flat, answered all questions and helped going through the next progressing steps for us...
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Comment on agent fees
Agency fees were affordable, cheaper than most other agancies too
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“Rob & Aaron have been extremely helpful, friendly and informative throughout ......”

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Oct 12,2017
Minithumbup
Robert
By: 'Chelsea'
Oct 12,2017
0 people found
this helpful
Rob & Aaron have been extremely helpful, friendly and informative throughout the process. We're really happy to have signed the first flat we'd seen!...
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Comment on agent fees
Transparent and fair
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“Extremely happy with the service provided by both staff members. ......”

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Oct 12,2017
Minithumbup
Robert
By: 'Emily'
Oct 12,2017
0 people found
this helpful
Extremely happy with the service provided by both staff members. They were both prompt, very clear and helpful at every opportunity. Would recommend the company to anyone....
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Comment on agent fees
reasonable fees
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“Excellent post tenancy service .Highly ethical and an asset to ......”

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Oct 12,2017
Minithumbup
By: 'Sarah/jean'
Oct 12,2017
0 people found
this helpful
Excellent post tenancy service .Highly ethical and an asset to your company. Would recommend on the quality of her servcie...
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“I was impressed by Rob's professional manner at the first ......”

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Oct 12,2017
Minithumbup
Robert
By: 'Chung'
Oct 12,2017
0 people found
this helpful
I was impressed by Rob's professional manner at the first the I met him. When I get in more contact with him I realize that he is also very helpful and responsible. Rebecca is helpful too....
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Comment on agent fees
It's higher than other agents.
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“Robert and Rebecca at Ascend have been helpful throughout the ......”

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Oct 12,2017
Minithumbup
Robert
By: 'TR92'
Oct 12,2017
0 people found
this helpful
Robert and Rebecca at Ascend have been helpful throughout the process answering any queries and arranging viewings to see the property....
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Comment on agent fees
Robert and Rebecca made clear what the fees would be when moving in so no complaints.
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“Courtney was very helpful in setting up viewings and Robert ......”

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Oct 11,2017
Minithumbup
Robert
By: 'ZD'
Oct 11,2017
0 people found
this helpful
Courtney was very helpful in setting up viewings and Robert was very helpful in agreeing on and finalising the letting. Both professional and offering a great service....
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Comment on agent fees
Compared to other agencies the fee for single tenancy was very affordable
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“Great help looking around the flat and and sorting out ......”

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Oct 10,2017
Minithumbup
Robert
By: 'William'
Oct 10,2017
0 people found
this helpful
Great help looking around the flat and and sorting out details. Gave a good insight into the location and surrounding areas....
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“He was very kind, very helpful with all the process. ......”

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Oct 06,2017
Minithumbup
Robert
By: 'Ana'
Oct 06,2017
0 people found
this helpful
He was very kind, very helpful with all the process. And he understood our needs, and was very patient with us....
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Comment on agent fees
Good
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“Rob has been extremely helpful and understanding throughout this process. ......”

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Oct 05,2017
Minithumbup
Robert
By: 'Jan'
Oct 05,2017
0 people found
this helpful
Rob has been extremely helpful and understanding throughout this process. I wasn't able to make the 1st viewing and he was flexible with times for when I re-arranged before my work. He was also incredibly patient by texting me answers to my (many) questions and ...
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Comment on agent fees
£240 is a little higher than the other fees I have been quoted. I was happy to pay £60 for express and the fact that you offer to save money by filling out the review is a really good plus point.
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“Courtney was very helpful in making the viewings and next ......”

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Oct 03,2017
Minithumbup
By: 'Ash'
Oct 03,2017
0 people found
this helpful
Courtney was very helpful in making the viewings and next steps into securing this property very smooth, very informative and very professional. I would recommend this letting agency in the future....
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“Friendly and helpful; Courtney kept us infoed and up to ......”

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Sep 29,2017
Minithumbup
By: 'Catherind'
Sep 29,2017
0 people found
this helpful
Friendly and helpful; Courtney kept us infoed and up to date throughout. Thank you for helping us to find such a lovely place!...
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“An excellent agent. Very friendly and knowledgeable about the property, ......”

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Sep 28,2017
Minithumbup
Robert
By: 'Beth'
Sep 28,2017
0 people found
this helpful
An excellent agent. Very friendly and knowledgeable about the property, and very accommodating to any and all requests. I would highly recommend Rob....
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“Courtney was amazing from start to finish. Really easy to ......”

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Sep 26,2017
Minithumbup
By: 'Beth'
Sep 26,2017
0 people found
this helpful
Courtney was amazing from start to finish. Really easy to talk to and funny and made my visit to the property quick, easy and enjoyable so thank you for making things run so smoothly...
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“Beth was really great with helping me sort out all ......”

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Sep 26,2017
Minithumbup
Robert
By: 'Jack'
Sep 26,2017
0 people found
this helpful
Beth was really great with helping me sort out all our property viewings - she made sure to keep me in the loop with new properties I might like, helped me organise viewings around my schedule and ultimately, was the driving force behind me letting ...
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Comment on agent fees
£320 for two people seemed on the higher end of the fees for flats we looked at (most were around £120 per person) but then we didn't really have much choice in these. A break down of where the money is going would maybe help us understand the cost of them…?
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“Robert explained each and everything about property very nicely.He ......”

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Sep 26,2017
Minithumbup
Robert
By: 'KP'
Sep 26,2017
0 people found
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Robert explained each and everything about property very nicely. He was nice and cooperative and transparent in answering the queries....
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Comment on agent fees
Agents fee is reasonable
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“Came to view a property in Ancoats with Courtney, he ......”

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Sep 21,2017
Minithumbup
By: 'Hannah'
Sep 21,2017
0 people found
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Came to view a property in Ancoats with Courtney, he was very helpful and rang up straight away concerning any replacements that needed to be conducted within the flat. Fab service!...
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“Hello, Overall for me, I just want to thank Robert ......”

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Sep 21,2017
Minithumbup
Robert
By: 'CCover94'
Sep 21,2017
0 people found
this helpful
Hello, Overall for me, I just want to thank Robert for the patience he's had and constantly trying to assist in helping me find a property most suitable for me. It's been a long winded process due to my actions but Robert has done nothing ...
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Comment on agent fees
The agent fees - I was a bit sceptical as I was unsure as to what these were because I had come across having to pay for the immigration check which I was not made aware I would have to do and I'd never heard of it. So in total the application fee is £170 and I believe that should properly addressed when discussing with new clients. I wasn't happy because I thought too myself what have I just paid £150 for? But Terry did explain it to me when I called.
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“I have recently started a new job in Bolton and ......”

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Sep 21,2017
Minithumbup
Robert
By: 'Terry_D'
Sep 21,2017
0 people found
this helpful
I have recently started a new job in Bolton and I was looking for a cool and modern place to rent. When I arrived to view the particular apartment that I was interested in, Mr Healy was there to greet me and immediately he was ...
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Comment on agent fees
Happy with the service
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“very profesional; he aswered for all my questions - helpfull, ......”

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Sep 21,2017
Minithumbup
By: 'Dory'
Sep 21,2017
0 people found
this helpful
very profesional; he aswered for all my questions - helpfull, well prepered for the viewing; honest and he made it very easy for me to decide...
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Comment on agent fees
good
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“We left enquiries for some flats online and also went ......”

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Sep 19,2017
Minithumbup
By: 'Olivia'
Sep 19,2017
0 people found
this helpful
We left enquiries for some flats online and also went into the estate agents and the next day we had arranged a viewing for the flat. Aaron was helpful at the viewing and when we called up to say we wanted the flat the process ...
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“Courtney was very friendly and assisted us in regards to ......”

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Sep 19,2017
Minithumbup
By: 'Asiya'
Sep 19,2017
0 people found
this helpful
Courtney was very friendly and assisted us in regards to all our questions and helped to cater for our contract, he made the process easier than expected and ensured we understood every detail and kept me updated throughout. she was always available to answer any ...
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Comment on agent fees
Good
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“I would recommend Ascend angecy to anyone looking for a ......”

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Sep 15,2017
Minithumbup
By: 'Whitney'
Sep 15,2017
0 people found
this helpful
I would recommend Ascend angecy to anyone looking for a nice and also comfortable place to live. The Price range is reasonable for the quality of the property. Agents are lovely and easy to communicate with....
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Comment on agent fees
Agents fees are not something I would like pay, but I guess it's also an income for them.
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“Courtney has been really helpful giving us all the info ......”

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Sep 14,2017
Minithumbup
By: 'Laura'
Sep 14,2017
0 people found
this helpful
Courtney has been really helpful giving us all the info and getting it sorted so we can rent. Would definitely recommend them....
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“Overall experience is good till now,Only thing which i ......”

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Sep 14,2017
Minithumbup
By: 'amit'
Sep 14,2017
0 people found
this helpful
Overall experience is good till now, Only thing which i would request to make better is the time which team is taking to respond to emails (May be they are Overloaded with work). Some of the fees which i might be paying with this letting ...
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Comment on agent fees
neutral I
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Tenant Fees

Current Tenancies & Company lets Signed Before 1st June 2019

All fees include VAT:

Renewal fee: £180

Company let application Fees: £300

Company let Renewal fee: £180

New Assured Shorthold Tenancies (ASTs) Signed On or After 1st June 2019

Holding Deposit (per tenancy)

One Week’s rent. This is to reserve a property and will be offset against 1st months Rental. Please note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

CMP: PropertyMark
Redress Scheme: The Property Ombudsman
Last updated at 07/03/2022, 2:02 PM by
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact Branch Manager
Last updated at 1:02 PM 07/03/2022 by

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